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Reviews of Best Western Pembroke Inn & Conference Centre

3 out of 5
Best Western Pembroke Inn & Conference Centre
1 International Drive, Pembroke, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 270 out of 539 reviews" "
Rating 8 - Good. 190 out of 539 reviews" "
Rating 6 - Okay. 55 out of 539 reviews" "
Rating 4 - Poor. 12 out of 539 reviews" "
Rating 2 - Terrible. 12 out of 539 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Biker friendly parking and great customer service.
Stayed 1 night in May 2024
Response from Jessica Milligan Guest Services Manager on May 25, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Roderick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In basement and not aware that is what I requested. I never saw anything explaining the location
Stayed 2 nights in May 2024
Response from Jessica Milligan Guest Services Manager on May 25, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked and disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. When selecting a room type there is a title for it at the top "standard queen stair access" for example. Then in the description it will state on the lower level by stair access only. We hope you will come back and see us again soon.

10/10 Excellent

Leroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Motel
Stayed 2 nights in May 2024
Response from Jessica -Guest Services & Group Sales Manager on May 19, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway and reasonably priced
Stayed 1 night in May 2024
Response from Jessica Milligan Guest Services Manager on May 11, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Debra

Stayed 1 night in Apr 2024
Response from Jessica Milligan Guest Services Manager on May 11, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from highway. Comfortable and very clean. A
Stayed 1 night in May 2024

10/10 Excellent

Noe

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is dated butt it's clean. Good rates.
Stayed 3 nights in Apr 2024
Response from Jessica Milligan Guest Services Manager on May 4, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Francois

Travelled with family, Business traveller
Liked: Amenities
Just what it supposed to be, nothing more nothing less, although staff is very nice, well done great attitude!
Stayed 1 night in May 2024
Response from Jessica Milligan Guest Services Manager on May 4, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Tara

It is always a pleasure to stay there from rooms to staff and connivence
Stayed 3 nights in Apr 2024
Response from Jessica Milligan Guest Services Manager on May 4, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only there 12 hours but liked what I had Wish breakfast was earlier
Stayed 1 night in Apr 2024
Response from Jessica Milligan Guest Services Manager on May 4, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We're glad your visit was pleasant although short. We hope you will come back and visit us again soon.

10/10 Excellent

Pawanjot

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service.
Stayed 3 nights in Apr 2024
Response from Jessica Milligan Guest Services Manager on Apr 25, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Ashley

I was very disappointed that I rented a room with a Jucuzzi tub in the room for my daughter's wedding night. They did not end up getting the room I rented and no tub was in the room. Very disappointed that someone didn't call me to let me know that the room with the tub was no longer available. Obviously I paid more for the room than I should have.
Stayed 1 night in Apr 2024
Response from Jessica Milligan Guest Services Manager on Apr 15, 2024
I apologize for the inconvenience of the last minute room change, maintenance can happen quite unexpectedly. I had an Expedia representative call the hotel and approve of a discount for your stay as per our conversation, yesterday.

10/10 Excellent

Myles

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Julie was amazing at check in. Very welcoming. Very polite and personable. Really good experience. She does her job extremely well. 10/10 for Julie
Stayed 1 night in Apr 2024
Response from Jessica Milligan Guest Services Manager on Apr 11, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean, rooms are spacious, beds were confortable, water of the pool was at a nice temperature, staff is exceptional. Would we come back again? Of course! We loved our stay!
Stayed 2 nights in Apr 2024
Response from Jessica Milligan-Guest Services Manager on Apr 9, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to seeing you again soon.

10/10 Excellent

AHMED

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Jessica Milligan Guest Services Manager on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Lisa, Ottawa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was not in good condition. The hot tub was closed due to repairs. It took them a couple of hours to check us in because they couldn't reach the manager about an error on their computer (even though we had a reservation). The bathroom didn't have a bathtub; the bed was very comfortable. The tv didn't work. The drinks were excellent value; the food was not very good.
Stayed 1 night in Mar 2024
Response from Jessica Milligan-Guest Services Manager on Mar 26, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Using a 3rd party operator can take longer at check in if there is an error.

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the room and the pool
Stayed 1 night in Mar 2024
Response from Jessica Milligan-Guest Services Manager on Mar 18, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sybil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5star
Stayed 1 night in Mar 2024
Response from Jessica Milligan Guest Services Manager on Mar 3, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Myles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant. Updated rooms. Great all around
Stayed 1 night in Jan 2024
Response from Jessica Milligan Guest Services Manager on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.

10/10 Excellent

Sylvane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Overall great experience
Stayed 1 night in Jan 2024
Response from Jessica Milligan Guest Services Manager on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.

6/10 Okay

Nga

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful but the restaurant in the hotel is terrible. Eating at the gas station across the street taste better.
Stayed 3 nights in Jan 2024
Response from Jessica Milligan Guest Services Manager on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hot tub wasn't working and the pool although clean was in need of some repairs/ upgrades to the lining,there were rust stains around the edges especially in the shallow end.
Stayed 1 night in Jan 2024
Response from Jessica Milligan Guest Services Manager on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.

10/10 Excellent

Benoit, Petawawa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, very clean.
Stayed 2 nights in Dec 2023
Response from Jessica Milligan Guest Services Manager on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Karine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and very comfortable.
Stayed 1 night in Dec 2023
Response from Jessica Milligan Guest Services Manager on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Scot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessica Milligan Guest Services Manager on Mar 4, 2024
Thank you for completing the survey

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Dec 2023

10/10 Excellent

Lucas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clam and pet friendly
Stayed 1 night in Nov 2023
Response from Jessica on Nov 24, 2023
Thank you very much for staying with us and taking the time to complete the survey. If you are applying for the Staycation Tax Credit you will require the HST# below. HST#810027607 - Best Western Pembroke Inn & Conference Centre

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Nov 2023
Response from Jessica on Nov 24, 2023
Thank you very much for staying with us. If you are applying for the Staycation Tax Credit you will require the HST# below. HST#810027607 - Best Western Pembroke Inn & Conference Centre

10/10 Excellent

Jordan, Kitchener

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean place. The onsite restaurant is great too. All the staff were very nice. Spacious rooms.
Stayed 1 night in Nov 2023
Response from Jessica on Nov 24, 2023
Thank you very much for staying with us and for taking the time to complete the survey. If you are applying for the Staycation Tax Credit you will require the HST# below. HST#810027607 - Best Western Pembroke Inn & Conference Centre

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet place
Nice place to stay clean quiet Pool and hottub Was supposed to have free bottle of wine for VIP never got it
Stayed 1 night in Oct 2023
Response from Jessica Milligan Guest Services Manager on Mar 4, 2024
Thank you very much for your review. We apologize you did not receive your wine. We hope will come visit us again!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great
Stayed 3 nights in Oct 2023

2/10 Terrible

Chris

Disliked: Amenities, property conditions & facilities
Was not informed the pool and hottub was out of service. We would have booked elsewhere /acriss the road at holiday inn
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with family
Very well kept up.
Stayed 1 night in Sep 2023

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family wedding
It was a great stay ! We were there for a wedding, which was well done from your staff as well . Room was clean and comfy .
Stayed 1 night in Sep 2023
Response from Jessica Milligan Guest Services Manager on Mar 4, 2024
Thank you very much for your review. We hope will come visit us again!

10/10 Excellent

Vicky

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely pool and hot tub, super clean hotel with very friendly staff and comfortable beds. Love the shampoo conditioner and body wash in the large bottles in the shower. Appreciate the eco friendliness! The shower in the room was huge and the shower head was amazing with lots of hot water I didn’t want to leave. The restaurant has the most friendly staff and the one waitress was amazing. So many great options and it was really reasonably priced.
Stayed 2 nights in Sep 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice restaurant/bar on the property!
Stayed 1 night in Sep 2023

6/10 Okay

Brad

Travelled with partner
Motel staff very good, restaurant was very pòor, food was cold, coffee tasted like dish soap, server was disorganized and slow
Stayed 2 nights in Sep 2023

8/10 Good

Serge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pas d'ascenseur pour la section ou nous étions, et très loin d'accès par rapport au lobby
Stayed 1 night in Sep 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Elaine

Stayed 1 night in Aug 2023

10/10 Excellent

Gunay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Kim

Stayed 1 night in Aug 2023
Response from Jessica Milligan Guest Services Manager on Mar 4, 2024
Thank you for completing the survey

10/10 Excellent

Ken

Stayed 2 nights in Aug 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room. Noisy A/C, but works well. TV has classic analog coax cable but wifi works well. Shower grout could use a deep clean and shared hot tub could use use a refill. Breakfast was good, you can order off an express menu or get $8 off whatever you want. Ample parking including spots for motorcycles. I'd stay here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Rick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

James R

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jessica Milligan Guest Services Manager on Mar 4, 2024
Thank you for completing the survey

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff, good facility
Stayed 2 nights in Aug 2023
Response from Jessica Milligan Guest Services Manager on Mar 4, 2024
Thank you very much for your review. We hope will come visit us again!

10/10 Excellent

Maurita, North vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff Good restaurant Immaculate rooms
Stayed 1 night in Aug 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 2 nights in Aug 2023

10/10 Excellent

Donald

Stayed 3 nights in Aug 2023