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Reviews of Jomtien Garden Hotel & Resort

4.5 out of 5
Jomtien Garden Hotel & Resort
M.12 Jomtien, Beach,Banglamoung,Chonburi, 31/71, Pattaya, Chonburi Province

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 77 reviews" "
Rating 8 - Good. 30 out of 77 reviews" "
Rating 6 - Okay. 21 out of 77 reviews" "
Rating 4 - Poor. 5 out of 77 reviews" "
Rating 2 - Terrible. 3 out of 77 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied customer
Great stay,the only negative was no balcony,great pool
Stayed 2 nights in Mar 2020
Response from PIM on Mar 9, 2020
Thank you for stay with us , your comment is very important for improve our services and hope to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is old and they provide ragged towels.
Stayed 2 nights in Feb 2020
Response from PIM on Mar 5, 2020
Thank you for stay with us , your comment is very important for improve our services and hope to welcoming you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Kind of old, need new life , remodeling, modern room look
Stayed 1 night in Feb 2020
Response from PIM on Mar 5, 2020
Thank you for stay with us , your comment is very important for improve our services and hope to welcoming you again.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
The wifi was very poor.The staff not very friendly especially the bellboy who is suppose to help with the luggage
Stayed 7 nights in Jan 2020
Response from PIM on Feb 12, 2020
We are very sorry to hear that you had a bad experience at our hotel. We would like to inform you that we are taking action on the matter to get it resolved. We appreciate your feedback and we always take feedback on board as it is the only way to ensure we are delivering an excellent service to our customers. There is no excuse for behavior like this and we are taking it very seriously and putting corrective methods in place with immediate effect. We do hope to see you to stay with our hotel and give us an opportunity to serve you the best again Again, deepest apologies for what happened and we thank you for your feedback.

8/10 Good

Imre

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
For some days it's OK.
The room was old but clean. The breakfast is very poor. And the staff was not so kind and very slow.
Stayed 1 night in Dec 2019
Response from Pim on Jan 7, 2020
Thank you for stay with us , your comment is very important for improve our services and hope to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location for the beach and has a wonderful pool. The rooms are a little dated but very clean. We had a two bedroomed suite which we were very pleased with. The staff are all very good.
Stayed 5 nights in Oct 2019
Response from PIM on Oct 30, 2019
Thank you for stay with us , your comment is very important for improve our services and hope to welcoming you again.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
It didn't look like a meth den in the photos.
Stayed 2 nights in Oct 2019
Response from PIM on Nov 27, 2019
Thank you for stay with us , your comment is very important for improve our services and hope to welcoming you again.

10/10 Excellent

Mohamed, Bangkok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location nice swimming pool staffs are very very good, we are next time stay in this hotel sure
Stayed 1 night in Oct 2019
Response from PIM on Oct 27, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
What a bad way to start our vacation at the reception! The reception girl told us breakfast is not included. We showed her the confirmation from Hotel.com and it says FREE BREAKFAST included in our booking. She kept saying it’s their hotel policy that the breakfast is not free. 3 out of 4 staff at reception insisted until someone like a manager came in and checked who know what internally. It’s confirmed that we were finally fine with the breakfast situation (TBH the breakfast is trashy and not worth the time to argue about). The room is spacious but quite disappointed. Towels and bed sheets are dirty. Shower head has low water pressure. The hotel in general is old unlike the pictures online. Rude reception staff but nice bellboys. Never coming back and will recommend everyone I know not to book here.
Stayed 2 nights in Sep 2019
Response from PIM on Oct 2, 2019
Thank you for stay with us , your comment is very important for improve our services and hope to welcoming you again.

6/10 Okay

Lim

Disliked: Room comfort
Stayed 2 nights in Aug 2019
Response from PIM on Sep 11, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Rickard

Disliked: Property conditions & facilities, room comfort
Old hotel
Aircon sounds to much. Old hotel but the swimmingpool was nice. Need to make it better.
Stayed 3 nights in Feb 2019
Response from PIM on Feb 13, 2019
Thank you for your stay with us. Your encouraging review will help us constantly improve our hotel services , and we hope to welcome you back again in the near future

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from PIM on Jan 10, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
very good location - directly opposite sandy beach. plenty of bars and restaurants nearby and convenience stores (7Eleven and chemist etc). nice pool area and friendly staff. the only reason for a not perfect score was a confusion about a water being drunk from mini bar (resolved) and there was renovating going on. great breakfast made up for it though. would definitely stay again. recommended.
Stayed 1 night in Dec 2018
Response from PIM on Jan 10, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good .... Would stay again
Great location, room clean and tidy. Hotel needs a little TLC, but nothing drastic. Breakfast was OK. Cannot fault it for the price paid.
Stayed 2 nights in Nov 2018
Response from PIM on Nov 29, 2018
Thank you for staying at Jomtien Garden Hotel & Resort. Your suggestions will help us to improve our products and service. We take your comments seriously. We will take the action as soon as possible. We look forward to welcoming you again soon in the near future

8/10 Good

Thomas

Nice Resort and Hotel, we feel well. The staff were very friendly
Stayed 1 night in Nov 2018
Response from PIM on Nov 29, 2018
Thank you very much for staying at Jomtien Garden Hotel & Resort. We are glad to hear that you had an enjoyable stay with us. We look forward to welcoming you again soon in the near future.

6/10 Okay

magpiesteve, melbourne

Liked: Cleanliness, staff & service
Average hotel very close to beach. Needs some TLC
Average hotel in need of a little work, but in saying that it was ok. We stayed 5 nights. For the price it was fine. Almost all staff very nice. Only complaint, they had a convention on our second last day and they didn’t seem to cope so well. We were at the pool when the staff started packing up some of the umbrellas to take to where the convention people were. Bad luck for the guests not with the convention. We then wanted to order some food while at the pool. We were told we had a 2 hour wait before food could be ordered because they were busy feeding the convention people. Not good enough in my opinion!!! The pool IS AMAZING!!!
Stayed 5 nights in Oct 2018
Response from PIM on Oct 25, 2018
Thank you very much for staying at Jomtien Garden Hotel & Resort. Thank you very much for your comments, all the feedback from guests is very important to us. We look forward to welcoming you again soon in the near future

8/10 Good

MR C

Pleasant stay
Pleasant stay, great staff and a good breakfast
Stayed 1 night in Aug 2018
Response from PIM on Oct 8, 2018
Thank you very much for staying at Jomtien Garden Hotel & Resort. We are glad to hear that you had an enjoyable stay with us, and we thank you very much for your compliments. We look forward to welcoming you again soon in the near future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2018
Response from PIM on Mar 9, 2018
Thank you very much for staying at Jomtien Garden Hotel & Resort. Thank you very much for your review, all the feedback from guests is very important to us. We look forward to welcoming you again soon in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018
Response from PIM on Mar 5, 2018
Thank you for your stay with us. hope to welcoming you again in the near future

8/10 Good

Bjarne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not first - and not last
Again some nice days in the best part of Jomtien Beach. Not our first stay at Jomtien Garden Hotel & Resort - and not the last. Very friendly staff, good breakfast and overall a nice stay.
Stayed 6 nights in Dec 2017

4/10 Poor

Dean , Victoria bc Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old run down hotel close to the beach
My non smoking room came with many cigarette burns and a ashtray. Took over an hour to check in. The safe did not work and they could not fix it leaving my family possessions and passports unsecured. I waited an hour to find that out. The hallways are dark and they too cheap to turn on the lights. The staff are very friendly gut work at a scum hotel that only cares about pumping through the cheap Chinese tour groups. The food buffet is great for the beach dogs but not for people. The hotel is very run down which cannot be seen in the photos.
Stayed 3 nights in Dec 2017

6/10 Okay

Horst F

Liked: Staff & service
Satisfactory but not Excellent
Nice hotel.New from outside but old inside. Rooms ok but furniture old and worn. Breakfast more catering for the many Mainland Chinese tourists as for Western people. Choices limited without cheese, western bread or multiple fruits. However, on request, the f&b manager is polite and brings some cheese and some more fruit to the table. Besides this 2 positive features should be mentioned: the service is very good and big pool beautiful and inviting.
Stayed 2 nights in Dec 2017
Thank you very much for staying at Jomtien Garden Hotel & Resort. Thank you very much for your comments, all the feedback from guests is very important to us. We look forward to welcoming you again soon in the near future. :)

10/10 Excellent

lyn, Manila , Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Night Market,7-11 store , money exchange
Practically near in every tourist needs. Staff are kind and ready to help guests in their needs. Will recommend to my friends who will visit Pattaya.
Stayed 1 night in Dec 2017
Response from Management Team of Jomtien Garden Hotel & Resort on Dec 28, 2017
Thank you very much for staying at Jomtien Garden Hotel & Resort. We are glad to hear that you had an enjoyable stay with us, and we thank you very much for your compliments. We look forward to welcoming you again soon in the near future. :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2017
Thank you very much for staying at Jomtien Garden Hotel & Resort. Thank you very much for your comments, all the feedback from guests is very important to us. We look forward to welcoming you again soon in the near future. :)

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and awesome pool!
Great hotel on the beach, very easy access to shopping, food and other attractions. Probably the cleanest pool we've ever been at, even by high quality American pool standards. Taxi service was quite expensive if going to Bangkok, we just grabbed a street taxi and saved 600bt.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Suosittelen
...
Stayed 1 night in Feb 2020
Response from PIM on Mar 5, 2020
Thank you for staying with us. Hope to services you again.

6/10 Okay

Yusuf

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hold dig væk
Fin hotel i følge afstand til by og Strand, men deres personale kan ikke engelsk , efter kl 18 er Det katastrofe at kommunikere med dem, der hende der taler engelsk få fri, men stadig en hotel i min øjne der konstant tænker på penge penge, kommer aldrig tilbage igen her, og anbefaler det ik til nogen
Stayed 3 nights in Feb 2020
Response from PIM on Mar 5, 2020
Tak for dit ophold, vores kommentar er meget vigtig for at forbedre vores tjenester og håber at byde dig velkommen igen.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2020
Response from PIM on Feb 5, 2020
Thank you for staying with us. Hope to services you again.

8/10 Good

Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotell og service var bra.Beliggenhet var også bra. jeg spiste ikke på hotellet.
Stayed 6 nights in Dec 2019
Response from PIM on Jan 9, 2020
Takk for at du blir med oss, kommentaren din er veldig viktig for å forbedre tjenestene våre og håper å ønske deg velkommen igjen.

6/10 Okay

Anabela

Liked: Cleanliness, staff & service
Stayed 11 nights in Dec 2019
Response from PIM on Jan 7, 2020
Thank you for staying with us. Hope to services you again.

8/10 Good

Tor Arne

Liked: Cleanliness, staff & service
Bra basseng men slitne rom
Stayed 2 nights in Dec 2019
Response from Pim on Jan 9, 2020
Takk for at du blir med oss, kommentaren din er veldig viktig for å forbedre tjenestene våre og håper å ønske deg velkommen igjen.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from PIM on Nov 27, 2019
Thank you for staying with us. Hope to services you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from PIM on Oct 28, 2019
Thank you for staying with us. Hope to services you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima hotel met een bijna on-Thaise pro-actieve instelling. Hoewel sommige accommodaties, zoals de koffie bar, de winkel en de spa, gesloten zijn
Stayed 12 nights in Jul 2019
Response from PIM on Aug 26, 2019
Bedankt voor uw verblijf. We hopen u binnenkort weer te mogen verwelkomen.

8/10 Good

Sau chuen

Liked: Cleanliness, staff & service, room comfort
都可以
比較舊, 但近night food market, 近海灘, 附近沒有shopping mall
Stayed 4 nights in Aug 2019
Response from PIM on Aug 14, 2019
非常感谢您入住Jomtien Garden Hotel＆Resort酒店。 非常感谢您的评论，来自客人的所有反馈对我们非常重要。 我们期待在不久的将来很快再次欢迎您

10/10 Excellent

Nakun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
พนักงานน่ารักมาก เหมาะสำหรับครอบครัว สระน้ำสะอาด อาหารเช้ารสชาตโอเค ราคาเหมาะสม
Stayed 2 nights in Jul 2019

8/10 Good

Ola-Per

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ganske slitt hotell. Vi bodde på en suite med 2 soverom. Safe virket ikke og var ikke festet. Vi fikk ny. Kjøleskap virket ikke. TV på rom virket ikke. Poole området var fantastisk. De ansatte var super hyggelige og hjelpsomme.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019
Response from PIM on Jun 17, 2019
Thank you for staying with us. Hope to services you again.

8/10 Good

Tanat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from PIM on Apr 24, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

prawit

Liked: Cleanliness, staff & service, room comfort
อาหารเช้าน้อย มีให้เลือกน้อยไม่น่ากิน
Stayed 2 nights in Apr 2019

8/10 Good

Aage

Liked: Cleanliness, staff & service
Ferietur med min nye Thai dame
Stayed 5 nights in Feb 2019
Response from Jomtien Garden on Mar 13, 2019
Takk for at du valgte vårt hotell. Håper du kommer tilbake igjen.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Uimallas +++ Aamiainen outo eurooppalaiseen makuun Näköala huoneesta alakerroksessa umpisurkea.
Stayed 10 nights in Feb 2019
Response from Jomtien Garden on Mar 11, 2019
Pahoittelemme kuulla, että olit pettynyt aamuun. Pyrimme parhaillaan työskentelemään paikallisen leipomon kanssa, jotta päivittäin saataisiin paremmin valikoima tuoreita leivonnaisia. ”

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loistava sijainti rantakadulla lähellä NightMarketia, paljon ravintoloita, kahviloita ja kauppoja lähiympäristössä. Huone ok, joskin kylpyhuone kaipaisi pientä modernisointia. Ei parveketta. Kaunis puutarha ja allas-alue.
Stayed 4 nights in Jan 2019
Response from PIM on Feb 15, 2019
Kiitos vierailustasi. Sinun rohkaiseva katsaus auttaa meitä jatkuvasti parantamaan hotellipalvelujamme, ja toivomme tervetulleeksi sinut takaisin lähitulevaisuudessa

8/10 Good

Arja

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lyhyt vierailu Jomtien Gardenissa
Sijainti loistava Jomtienin rantakadulla lähellä Night marketia, ystävällinen henkilökunta. Siistit huoneet, mutta kaipaisivat jonkinlaista modernisointia, etenkin kylpyhuone. Huoneessa jääkaappi ja uusi TV, hyvät sängyt, ei parveketta. Aamiainen runsas, mutta oli tarjolla lähellä sijaitsevassa kahvilassa. Uima-allasalue ja puutarha kaunis, allasbaari ja allas myös pikkulapsille.
Stayed 2 nights in Jan 2019
Response from PIM on Feb 15, 2019
Kiitos vierailustasi. Sinun rohkaiseva katsaus auttaa meitä jatkuvasti parantamaan hotellipalvelujamme, ja toivomme tervetulleeksi sinut takaisin lähitulevaisuudessa

8/10 Good

Leif Bjarne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2019
Response from PIM on Feb 13, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from PIM on Feb 13, 2019
Thank you for choosing our hotel. Hope you come back again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jomtian
Good location, good breakfast
Stayed 1 night in Dec 2018
Response from PIM on Jan 10, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

seung uk

그냥하루
한국 여관방같음. 문도 오래되고 샤워장 물고 잘안빠지고 , 침대는 큐션이 다죽어서 내려앉고 그냥 해변에서 저렴하게 놀기는 좋음. 아침조식은 그냥 그냥.... 호텔앞에서 성태우타면 워킹까지 한번에감.. 30분걸림..
Stayed 1 night in Oct 2018
Response from PIM on Nov 6, 2018
좀 티엔 가든 호텔 & 리조트에 머 무르셔서 대단히 감사합니다. 의견을 보내 주셔서 대단히 감사합니다. 고객의 의견은 매우 중요합니다. 가까운 장래에 곧 다시 만나기를 기대합니다.

8/10 Good

j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel maar er moet wel wat gedaan worden
mooi hotel wel gedateerd maar nog wel smaakvol lekker rustig dicht bij strand en boulevard Ontbijt goed maar niet erg verrassend Het is moeilijk om in deze tijd half oktober hier in de avond gezellig te eten wij waren het alleen
Stayed 1 night in Oct 2018
Response from PIM on Oct 26, 2018
Hartelijk dank voor uw verblijf in het Jomtien Garden Hotel & Resort. Heel erg bedankt voor uw opmerkingen, alle feedback van gasten is erg belangrijk voor ons. We hopen u binnenkort weer te mogen verwelkomen

8/10 Good

Jan

Liked: Cleanliness, staff & service, room comfort
Udmærket hotel
Et godt sted,med hensyn til maden,halter det dog lidt bagefter.Jan
Stayed 3 nights in Aug 2018
Response from PIM on Oct 10, 2018
Mange tak for at bo på Jomtien Garden Hotel & Resort. Vi er glade for at høre, at du havde et behageligt ophold hos os, og vi takker meget for dine komplimenter. Vi glæder os til at byde dig velkommen snart igen i den nærmeste fremtid.