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Reviews of Citrus Patong Hotel by Compass Hospitality

4 out of 5
Citrus Patong Hotel by Compass Hospitality
222 Ratuthit Songroipi Road, Patong, Phuket

Reviews

8.4

Very good

Rating 10 - Excellent. 82 out of 207 reviews" "
Rating 8 - Good. 88 out of 207 reviews" "
Rating 6 - Okay. 27 out of 207 reviews" "
Rating 4 - Poor. 6 out of 207 reviews" "
Rating 2 - Terrible. 4 out of 207 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Will

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good pool, good breakfast. Staff was friendly and helpful
Stayed 4 nights in Jan 2024

4/10 Poor

Reeveenesh

Disliked: Staff & service, property conditions & facilities
The male receptionist is very rude. Take note of that guy. Hotel is in good location. Heater water pressure is bad. Bed quality not that comfortable. Breakfast choices are limited.
Stayed 4 nights in Dec 2023
Response from Wanwisa Banjongsiri on Dec 12, 2023
Dear Veeneenesh,Thank you for taking the time to tell us about your experience. We appreciate your comments. Firstly please accept my sincere apologies for the lapse in service you experienced at the front desk. I have already shared your feedback with the Hotel manager and corrective action will follow. I hope your next stay will be more pleasant than the previous one. Your feedback gives us the opportunity to work on our shortfalls and enhance our facilities.sincerely,Wanwisa Banjongsiri

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!
Stayed 5 nights in Nov 2023
Response from Wanwisa Banjongsiri on Dec 12, 2023
THANK YOU for staying with us and sharing your experience with fellow travelers.Its great to read that you really enjoyed your holiday experience with us. We strive to turn moments into memories for all our guests and I am pleased to hear that our team delivered friendly and cheerful service. I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesSincerelyWanwisa BanjongsiriHotel Manager

2/10 Terrible

Abdulaziz

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The hotel is classified as 4 stars, but it is not 4 stars, but rather one star. The staff are very unhelpful. The furniture is old. The rooms are very dirty. The quilt and bed have a bad smell. Luggage service is non-existent. You have to carry the bags yourself.

8/10 Good

Jarl

Stayed 3 nights in Apr 2023

10/10 Excellent

donald

Stayed 8 nights in Apr 2023

4/10 Poor

jason

Stayed 2 nights in Apr 2023

8/10 Good

Matthew

Stayed 5 nights in Apr 2023

8/10 Good

Dean

Stayed 5 nights in Apr 2023

8/10 Good

Tõnis

Stayed 2 nights in Mar 2023

8/10 Good

Ruben

Travelled with family
Liked: Staff & service, room comfort
One block from Patong Beach
Citrus is 1 block from Patong Beach, down the street from Hard Rock Cafe, night markets, drug store, 7/11 convenience store. Staff was friendly
Stayed 7 nights in Mar 2023
Response from Wanwisa Banjongsiri Hotel Manager on May 21, 2024
Dear Ruben,We are delighted to read that you had an excellent stay and enjoyed staying with us and particularly appreciated the friendliness of our staff and location. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Once again thank you very much for reviewing our property and we look forward to welcoming you back to the hotel soon.Sincerely

4/10 Poor

Oskar

Stayed 4 nights in Mar 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Edward

Stayed 3 nights in Feb 2023

10/10 Excellent

FARID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jan 2023

10/10 Excellent

Kent

Stayed 4 nights in Jan 2023

8/10 Good

Thomas William

Liked: Staff & service
Rooms adequate size for 1 person. A lot of noise from other rooms. Needs better soundproofing. Tiny tea cups. Staff very nice and helpful.

8/10 Good

Martin

Stayed 4 nights in Dec 2022
Response from kai on Jan 17, 2023
Dear Martin, Thank you for taking the time to share your feedback. Your feedback is valuable as it motivates our associates to provide authentic caring hospitality to our valued guests. Sincerely, Sanya Chookamoltorn General Manager

6/10 Okay

Jonas

Stayed 1 night in Dec 2022
Response from kai on Jan 17, 2023
Dear Jonas, Thank you for taking the time to share your feedback. Your feedback is valuable as it motivates our associates to provide authentic caring hospitality to our valued guests. Sincerely, Sanya Chookamoltorn General Manager

10/10 Excellent

Allan

Stayed 28 nights in Feb 2020

2/10 Terrible

Ray, Sydney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing that I experienced before. Staff was very rude . Did not get what I booked. And did not get any help full help from them. Felt like a rubbish. I will not go there or recommend that place at all .
Stayed 7 nights in Feb 2020
Response from Phatcharaphong M. on Mar 10, 2020
Dear Value customer, Warm greetings from Aspira Prime Patong Thank you very much for sharing such great feedback on your recent stay. Once again, thank you for your feedback and we very much look forward to welcoming you back again at Aspira Patong in the near future. Sincerely yours, Hotel Supervisor.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Good place to stay, only downside was the bathroom was tired and could do with a refit. Staff are excellent, especially a lady called Nan on the front desk who was very helpful and courteous x
Stayed 3 nights in Jan 2020
Response from Dear on Jan 8, 2020
Dear Value customer, Warm greetings from Aspira Prime Patong Thank you very much for sharing such great feedback on your recent stay. Once again, thank you for your feedback and we very much look forward to welcoming you back again at Aspira Patong in the near future. Sincerely yours, Hotel Supervisor.

10/10 Excellent

Dave, Frankston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, clean modern rooms ,staff fantastic
Stayed 9 nights in Oct 2019
Response from Dear on Oct 20, 2019
Dear Customer, Warm greetings from Aspira Prime Patong ! Thank you for your feedback and stay with us.I will give this feedback to our staff and thank you very much for your love our hotel location and staff service. We hope to service you again in the future. Best Regard, Dear

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Dear on Aug 25, 2019
Dear Value customer, Warm greetings from Aspira Prime Patong Thank you very much for sharing such great feedback on your recent stay. Once again, thank you for your feedback and we very much look forward to welcoming you back again at Aspira Patong in the near future. Sincerely yours, Hotel Supervisor.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019
Response from Dear on Jul 24, 2019
Dear Value customer, Warm greetings from Aspira Prime Patong Thank you very much for sharing such great feedback on your recent stay. Once again, thank you for your feedback and we very much look forward to welcoming you back again at Aspira Patong in the near future. Sincerely yours, Hotel Supervisor.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Staff was fantastic. Will be back if I am ever in patong again.
Stayed 2 nights in Jul 2019
Response from Dear on Jul 22, 2019
Dear Value Customer, Warm greetings from Aspira Prime Patong! Thank you for taking time to review our hotel on your recent visit in Phuket We are very happy to hear that you love our hotel staff and you like our good location,cleaning. Your feedback will be shared to the team for the good job they are doing and keep it up. Once again, thank you very much for your review we hope to welcome you to the hotel in the near future. It would be our pleasure to show you our true hospitality. Sincerely yours, Aspira Patong Team Hotel Supervisor

8/10 Good

Nur Muhammad Adian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Dear on Jul 17, 2019
Dear Value customer, Warm greetings from Aspira Prime Patong Thank you very much for sharing such great feedback on your recent stay. Once again, thank you for your feedback and we very much look forward to welcoming you back again at Aspira Patong in the near future. Sincerely yours, Hotel Supervisor.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Clean good location wonderful staff
Stayed 7 nights in Jul 2019
Response from Dear on Jul 16, 2019
Dear Value customer, Warm greetings from Aspira Prime Patong Thank you very much for sharing such great feedback on your recent stay. Once again, thank you for your feedback and we very much look forward to welcoming you back again at Aspira Patong in the near future. Sincerely yours, Hotel Supervisor.

10/10 Excellent

Mr. M G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phuket
Very good place and most recommended. Local and all you need is on your doorstep. Only thing is the staff speak barely any English. Like the most of Phuket unfortunately.
Stayed 2 nights in May 2019
Response from Dear on May 29, 2019
Dear Value customer, Warm greetings from Aspira Prime Patong, Thank you for taking time to reviews our property.We really appreciated that you like our location.Thank you for everything and We hope to welcoming you in next time. For more information and any assistance please do not hesitate to contact us at anytime Best Regards, Hotel Supervisor

10/10 Excellent

Virginia Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Dear on May 29, 2019
Dear Value customer, Warm greetings from Aspira Prime Patong, Thank you for taking time to reviews our property.We really appreciated that you like our service. Thank you for everything and We hope to welcoming you in next time. For more information and any assistance please do not hesitate to contact us at anytime Best Regards, Hotel Supervisor

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
We had so many problems with everything in the room.
Stayed 8 nights in Apr 2019
Response from Dear on May 7, 2019
Dear Value customer, Warm greetings from Aspira Prime Patong Thank you very much for sharing such great feedback on your recent stay. Once again, thank you for your feedback and we very much look forward to welcoming you back again at Aspira Patong in the near future. Sincerely yours, Hotel Supervisor.

10/10 Excellent

Intan, singapore,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room. Very clean and comfortable. Staff was friendly.. love the location of the hotel, very near to shopping centre and entertainment. Very convenient. Definitely will be back,soon.
Stayed 2 nights in Feb 2019
Response from DEAR on May 13, 2019
Dear Value Customer, Warm greetings from Aspira Prime Patong! Thank you for taking time to review our hotel on your recent visit in Phuket We are very happy to hear that you love our hotel staff and also the service. Your feedback will be shared to the team for the good job they are doing and keep it up. Once again, thank you very much for your review we hope to welcome you to the hotel in the near future. It would be our pleasure to show you our true hospitality. Sincerely yours, Aspira Patong Team Hotel Supervisor

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good standard hotel for the value.
Very good stay, hotel was in an ideal location for myself, very clean room with large tv,kettle 2x free water per day & sunbed beach towels.only downsides was no coffee or tea provided & very weak WiFi signal.
Stayed 3 nights in Jan 2019
Response from DEAR on May 13, 2019
Dear Value Customer, Warm greetings from Aspira Prime Patong! Thank you for taking time to review our hotel on your recent visit in Phuket We are very happy to hear that you love our hotel. Your feedback will be shared to the team for the good job they are doing and keep it up. Once again, thank you very much for your review we hope to welcome you to the hotel in the near future. It would be our pleasure to show you our true hospitality. Sincerely yours, Aspira Patong Team Hotel Supervisor

8/10 Good

Ananth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in patong...in the heart of everything...
Stayed 4 nights in Dec 2018
Response from yanika on Jan 2, 2019
Dear M/M Anonymous, Warm greetings from Aspira Prime Patong! Thank you for taking time to review our hotel on your recent visit in Phuket We are very happy to hear that you love our hotel and also the service. Your feedback will be shared to the team for the good job they are doing. Once again, thank you very much for your review we hope to welcome you to the hotel in the near future. It would be our pleasure to show you our true hospitality. Sincerely yours, Aspira Patong Team Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. A big thank you especially to the hotel manager and staff.... Will come back soon!!!!!!
Stayed 4 nights in Dec 2018
Response from Yanika on Dec 15, 2018
Dear M/M Anonymous, Warm greetings from Aspira Prime Patong Thank you very much for sharing such great feedback on your recent stay. We are thrilled that you found our hotel to be wonderful and that you appreciated so many aspects of your stay with great service and your kind feedback is a true testimony to their efforts. I will be sure to recognize them for their efforts. Once again I would like to thank you for your kind feedback. Meanwhile, the team and I are looking forward to welcoming you back soon for another memorable stay. Sincerely yours, Aspira Patong Team

6/10 Okay

Steven

Liked: Property conditions & facilities, room comfort
Phuket
Nice hotel with comfy bed and nice room. Pool area also nice. However, kettle and cups provided with no coffee or tea?? Wifi good in room but not in communal areas. Room cleaned everyday but not enough toiletries given, toilet roll etc. Good location.
Stayed 3 nights in Nov 2018
Response from EMMA on Nov 22, 2018
Dear Customer, Warm greetings from Aspira Prime Patong, Thank you very much for your appreciated in our hotel. we are very sorry that something make you inconvenience. we are pleased to thankyou again for reaching to us. we hope to welcoming you in next future.

10/10 Excellent

Andria, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is situated at a very strategic area whereby it is only 10 minutes walk to patong beach. Hard rock cafe is just around the corner . Room was good! Totally satisfied with the price and cleanliness . Everything was perfect! Would definitely go back again and stay at the same hotel.
Stayed 3 nights in Oct 2018
Response from Aspira team on Nov 7, 2018
Dear Customer, Warm greetings from Aspira Prime Patong, Thank you so mush for taking time to reviews our property.We are very happy since you satisfied our hotel.we hope that we delight to welcoming you in the near future.

8/10 Good

Peter, Warrnambool

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, good room, bed & bathroom
Ideal location for me. 1 block from the beach, close to OTOP bars and plenty of transport available.
Stayed 11 nights in Sep 2018
Response from Aspira team on Oct 22, 2018
Dear customer, Thank you for taking time to review our property.we are grateful for your appreciate location and room. we hope to welcoming you next future.

10/10 Excellent

Adiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel and super clean, I can't believe it's only 3 stars. I ended up extending my stay. I had a street room, I'm from NYC and the noise reminded me of that. It wasn't bad at all! I definitely recommend this hotel!!
Stayed 7 nights in Jul 2018
Response from Emma on Aug 22, 2018
We are many thanks for taking time to reviews and we are grateful that you like our room. we hope that we'll welcome you again in the future.

10/10 Excellent

JetliCheng, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and worth for money
Strategic location just walking distance to Hard Rock cafe
Stayed 1 night in Jul 2018
Response from Aspira team on Jul 29, 2018
Thank you very much for taking the time to review our property.It always heartwarming to hear that our hotel was good.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
At first impression, during check in, I experienced an unpleasing encounter. Struggled getting in with luggage and although 4 staff members where there, no one offered assistance. English was very difficult to understand but luckily everything was written on paper where I could read what was being said. Requested a pool view room which was across hall from where I was but was told I needed to pay for upgrade. Room itself is comfortable because it is spacious. Rooms overviewing street are quite noisy. I did not sleep at all during my stay. Only water is offered as for amenities. No tea or coffee like most all other hotels I stayed at in Phuket. Hotel is located within walking distance to many stores and restaurants.
Stayed 1 night in Jul 2018
Response from Aspira team on Jul 30, 2018
Dear customer, Warm greetings from Aspira Prime Pataong! Thank you very much for taking the time to review our property.It always heartwarming to hear that our hotel was good location nearby many store and restaurant. We are pleased to apology if there is something make you unsastisfy.so,we are now taking this opportunity of sending you a further of this statement. In our suppose all the guest are able to carry belonging by themselves because there is not bell boy for helping on detail of hotel. We are apology that we are not used English in routine,may be some accent make you misunderstanding. We are not able to fill full your request because you need to free upgraded ,there is not fair as others that they paid more. We are very sorry that your stay compromised by noise of street, we are doing everything to minimize the inconvenience. We have complementary 2 bottle of water every day also have cup, glass ,tea spoon and kettle for customer in room and prepare tea or coffee at morning on restaurant with pool view. For more information any assistance please do not hesitated to contact us at anvtime.

10/10 Excellent

Vakeesan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Suki on May 24, 2018
Thank you very much. it is always heartwarming to hear that our hotel was appreciated

8/10 Good

Wan nadirah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Tin on Feb 2, 2018
Thank you very much for taking the time to review our property. It is always heartwarming to hear that our hotel was appreciated

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Small hotel, well located
Staff speaks limited English. They couldnt assist me providing information how to get to the airport. Breakfast was good. Pool was open until 8pm but you have to use it in the dark because they couldn't turn on the light after sunset. The gym was a small and more like a sauna.
Stayed 1 night in Nov 2017
Response from Emma on Nov 28, 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lynelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly budget hotel.
Stayed 1 night in Nov 2017
Response from Emma on Feb 6, 2018
Thank you very much for taking the time to review our property. It is always heartwarming to hear that our hotel was appreciated

8/10 Good

SHERENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Stay is Greats.
Like the special request arrangment from this Hotel. Friendly and great staffs. Breakfast is delicious. But a bit far from patong sentral which need to walk around 10-15 minutes.
Stayed 2 nights in Sep 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

peter, North Haven NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Was a nice place to stay the ladies at the desk where helpful and it's close to everything u need would stay again
Stayed 4 nights in Aug 2017
Response from Penjan Kamput on Feb 12, 2018
Warm greetings from Aspira Prime Patong! I would like to thank you for choosing Aspira Prime Patong on your recent stay! I am very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. I appreciate you taking the time to share your positive comments with us. In the meantime, I have already shared this great feedback to our team as this will certainly motivate us to keep up the good work. Please rest assured that your complimentary comments will not create complacency, instead you have inspired us to maintain our level of service for valuable guests like yourself. Sincerely yours, Aspira Patong Team

10/10 Excellent

Parag, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach and Bangla road
This is one of good options at Patong. It is very close to beach and like 1 km walk to Bangla road. Choose a poolside room which will be quiet at night. Complimentary breakfast is ok I dint found much of options being vegetarian but that case I True for all other hotel.
Stayed 2 nights in Aug 2017
Response from Penjan Kamput on Feb 12, 2018
Dear M/M Parag, Warm greetings from Aspira Prime Patong Thank you very much for sharing such great feedback on your recent stay. We are thrilled that you found our hotel to be wonderful and that you appreciated so many aspects of your stay with great service and your kind feedback is a true testimony to their efforts. I will be sure to recognize them for their efforts. Once again I would like to thank you for your kind feedback. Meanwhile, the team and I are looking forward to welcoming you back soon for another memorable stay. Sincerely yours, Aspira Patong Team