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Reviews of Hotel Elegance N.V.

4 out of 5
Hotel Elegance N.V.
Frederick Derbystraat #99-100, Paramaribo, Suriname

Reviews

6.6
Rating 10 - Excellent. 8 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 4 out of 33 reviews" "
Rating 4 - Poor. 12 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Brent, guttenberg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For this price I expected more it’s part noise all night, problems with Expedia check-in. Checking rooms before departure, security aggressive. Not recommended
Stayed 2 nights in Oct 2023

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Prime location
Stayed 3 nights in May 2023

10/10 Excellent

Deveika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. I hadn't the opportunity to visit the casino. Dining was ok. But the food took a while to prepare. In this situation, when the waitress took the customer orders, they should offer something small to munch at while waiting. We were very hungry and sitting waiting for a while had us upsetting. But I guss every country is different. Thank you for understanding me.
Stayed 5 nights in Apr 2023
Response from Elegance Hotel on May 12, 2023
Dear guest, we appreciate your honesty and will refer this information to the restaurant management. Hope to see you back soon, enjoying a better experience.Best,Elegance Hotel

8/10 Good

Rensford

Travelled with family
Liked: Staff & service
The property was clean and nice to stay at, breakfast was great and the staff are friendly

10/10 Excellent

Onassah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

theodora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent facility
Stayed 4 nights in Oct 2022

8/10 Good

Wisintiemala

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
slow for food cable not working cleaning terrible
Stayed 6 nights in Jul 2022
Response from Elegance Hotel on Jul 28, 2022
Dear guest, We appologise for your bad experience. Your opinion matters to us and will be taken in into consideration. Elegance hotel

4/10 Poor

Riyad, Arouca

Business traveller
Liked: Amenities
Disliked: Cleanliness
The rooms had a funny smell, I had to sleep with the window wide open and still the scent remains.
Stayed 2 nights in May 2022
Response from Elegenace Hotel on Jul 8, 2022
Good afternoon, We are very sorry to hear this. Do you remember what room you were in so we can see if it still going on? Best, Elegance Hotel

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place and safe.
Stayed 6 nights in May 2022
Response from Elegance Hotel on Jul 8, 2022
Thank you !!!

8/10 Good

Nick

Travelled with family
Liked: Staff & service, property conditions & facilities
The property was clean and nice, the Indian manager was very nice and she let us check out late. The Indian young man at the front desk was very nice and kind too “sagar” free breakfast was great, blue bar was a nice hang out to see the locals, I think it’s a great place…
Stayed 4 nights in May 2022
Response from Elegance Hotel on Jul 8, 2022
We sincerely appreciate your opinion.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff are very helpful and polite. My husband really appreciate their helped and He said the food is great. keep up the good work...
Stayed 1 night in May 2022
Response from Elegance Hotel on Jul 8, 2022
Thank you!!!!

4/10 Poor

Aleana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are nice however I just booked for one night and the power was out the entire night. I had no electricity in my room for my entire stay.
Stayed 1 night in Apr 2022
Response from Elegance Hotel on Jul 28, 2022
Dear guest, Our apologies for the experience. Best, Elegance Hotel

6/10 Okay

Eshwar

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rooms are ok , Property need to be clean properly asp they need to modernize their payment system
Stayed 3 nights in Apr 2022
Response from Elegance Hotel on Jul 28, 2022
Dear guest, Our apologies for the experience. Best, Elegance Hotel

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
From the very first day the bathroom sink in my room was clogged, I informed the front desk immediately & every day thereafter until I left 3 days after but maintenance never checked it or did housekeeping ever visit my room during my stay. I was hardly in my room to use the sink much but by the time I checked out, it was filled pretty close to the top.
Stayed 4 nights in Aug 2019

4/10 Poor

Kuarlal, Trinidad and Tobago

Travelled with family, Business traveller
The elevator was down during my stay from 8-23 August 2019 and there are no access for persons with wheelchairs
Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities
The height from the floor to get into the shower is about over 25 inches. It was difficult in entering the shower
Stayed 5 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There not much to like. Staff was helpful but disorganized. We had water problems in the room for almost 3 days. Then Insects and bugs were all over the place. The place is gambling house for poor, old women and it makes money with the ''casino''. The restaurant was ''ok'', food was eatable but service was 'occasional'. When I complained about the bugs, I was given a can of bug-spray and was asked if I wanted to spray the room myself. This is UNACCEPTABLE, at almost $100 day per room (or at any price). additional Cloth hangers requested finally appeared 48 hours after my request.
Stayed 5 nights in Oct 2018
Response from Elegance on Oct 30, 2018
Dear mr Sergio Orso, indeed we had water problems for 1 day. We offered you a compensation which was refused by your side. We also offered to spray your room but you refused. That is why we always advise our guests, that if they take up foodstuffs in the room let Housekeeping clean the room daily, but as we understand you did not want housekeeping in the room. Sorry for the negative experience.

2/10 Terrible

Kesarpersad

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kakkerlak bij het ontbijt, verstopte toilet en water afvoer, Slechte service van de housekeeping, Eten was koud, verrotte sap, eenvoudige ontbijt, Hele dure Laundry, belachelijk duur! Kamerprijs klopt niet met wat je krijgt, verouderde en niet goed onderhouden kamer. Verstopte douche afvoer. Beddenlakens, linnengoed worden niet dagelijks vervangen( werd meestal alleen recht getrokken). Ik ga nooit meer naar dit hotel en ik zou iedereen afraden om bij dit hotel te gaan logeren.
Stayed 16 nights in Dec 2023

4/10 Poor

Rosi

Stayed 4 nights in Aug 2023

4/10 Poor

pierre

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Fenne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het was een mooie, schone kamer. In de kamer was er een koelkast, airco en een groot, geluidloos bed. Ook had de badkamer/toilet een afzuiger. De bediening kan je om alles vragen en ze regelen het. Van binnen een minuut een taxi regelen tot je eten opwarmen in de magnetron op het drukste moment van de dag. De bar ernaast met live muziek en hele goede cocktails, is ook om van te genieten. Enige minpuntje: Het wassen van kleren is heel duur. Je betaald in usd en per kledingstuk wat je wilt wassen. Voor de rest een prima verblijf gehad en zeker een aanrader.
Stayed 6 nights in Jul 2023
Response from SHANEEZA on Aug 22, 2023
Good afternoon, it was our pleasure to host you at the hotel, we are delighted to have you feedback and look forward your return. Hotel Manger,Shaneeza.

6/10 Okay

Rosi

Travelled with group
Liked: Cleanliness
L’accueil exige un acompte de 75€ en espèces qui vous est remis lors de votre départ si pas de casse ou de dégradation effectuées dans la chambre.
Stayed 2 nights in Jul 2023

4/10 Poor

CV

Disliked: Cleanliness, property conditions & facilities
Te kleine badkamer Zuinig op baddoeken. twee dagen met de zelfde baddoeken afdrogen. mager ontbijt keuze. grote kakerlaken die over de vloer rennen
Stayed 2 nights in Mar 2023
Response from s on Mar 31, 2023
Beste,Onze welgemeende verontschuldigingen voor het ongemak dat u heeft moeten ervaren.Zullen erop toezien dat in het vervolg en bij andere gasten zulks zich niet gaat voordoen.Hartelijk dank voor uw feedback.Vriendelijke Groet,Front OfficerSandra

6/10 Okay

CHRISMENE

Disliked: Staff & service
Stayed 4 nights in Dec 2022

2/10 Terrible

Marie Josée

Stayed 1 night in Dec 2022

10/10 Excellent

Josiane

Stayed 5 nights in Dec 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service
Peut beaucoup mieux faire.
Hôtel convenable dans l'ensemble mais le personnel de service semble manquer de formation ou veut régler ses problèmes avec ses employeurs sur le dos des clients.
Stayed 2 nights in Sep 2022
Response from Elegance Hotel on Sep 22, 2022
Dear Guest,Our sincere apologies for the inconviance.We are working at solving these issues.Best Regards,Elegance Hotel

4/10 Poor

Lenaic

Liked: Room comfort
Disliked: Cleanliness, staff & service
Chambre pas propre draps , sol mirroir trop d'attente chambre receptionné a 17h au lieu de 16h pr un changement a 18h wifi pas bonne ,la télé fonctionnait mal petit dejeuner pas terrible très peu de choix,trés decu de cet hotel
Stayed 4 nights in Aug 2022
Response from Elegance Hotel on Sep 22, 2022
Dear Guest,Our sincere apologies.We are working towards resolving these issues.Sincerely,Elegance Hotel

6/10 Okay

Filip

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Heerlijk geslapen en het personeel is echt heel aardig! Toch zal ik er niet heel snel terug komen. Kamer rook niet lekker en de badkamer stonk. Denk dat er al heel lang niemand had geslapen. Hapjes en drankjes bij Blue bar niet aan te raden. Buurt is het ook net niet. Volgende keer gewoon naar Marriot of Torrarica. Prijs nagenoeg hetzelfde, betere locatie en beter hotel
Stayed 2 nights in Apr 2022
Response from Elegance Hotel on Jul 28, 2022
Dear guest, Our apologies for the experience. Best, Elegance Hotel

10/10 Excellent

Soolya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Elegance Hotel on Jul 28, 2022
Thank you!!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Elegance Hotel on Mar 3, 2022
Good morning, We appreciate you staying with us. Hope to see you soon. Best,

10/10 Excellent

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel sympathique
Super séjour entre copains
Stayed 2 nights in Apr 2019

8/10 Good

Sébastien

Hotel propre, bon accueil. Chambre familiale correct, nous avons eu celle avec baignoire, top pour les enfants. Attention taxe de séjour à ajouter au prix de la réservation. Point négatif bruyant le soir à cause du bar au RDC, fin vers 2h et très petite piscine au niveau du bar pas idéale pour profiter. Petit déjeuner buffet correct qui pourrait être amélioré.
Stayed 2 nights in Nov 2018