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Reviews of Beach Tower Beachfront Hotel, a By The Sea Resort

2.5 out of 5
Beach Tower Beachfront Hotel, a By The Sea Resort
12001 Front Beach Rd, Panama City Beach, FL

Reviews

7.2

Good

Rating 10 - Excellent. 308 out of 1000 reviews" "
Rating 8 - Good. 287 out of 1000 reviews" "
Rating 6 - Okay. 170 out of 1000 reviews" "
Rating 4 - Poor. 123 out of 1000 reviews" "
Rating 2 - Terrible. 112 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Page

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old and outdated microwave had rust all inside on the door stove was rusted around. The toilet was yellow stained caulk brought food and would not even use the kitchen area to cook. Had to go out. It was so bad.
Stayed 3 nights in May 2024
Response from Guest Relations on May 28, 2024
Sorry for your experience management will be notified. Thank you for the Feedback.

6/10 Okay

Adema

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Balcony door was very hard to open, room didn't have coffee maker , the walls in the room are due for an upgrade (peeling in the corners) and any time you turned A/C down (gets pretty cold) you can feel the drops of water from the ceiling (mold/moisture). When in shower, you would constantly have to turn of water for some drainage from the bathtub.
Stayed 2 nights in May 2024
Response from Guest Relations on May 28, 2024
Sorry for your experience management will be notified. Thank you for the Feedback.

2/10 Terrible

Christen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom had no shower curtain, the ice machine was broken in our building. There were bugs all over the ceiling and in the light. There was only one light in the fan on one side of the room so where my bed was there was absolutely no light. The carpet was very dirty. We were given 3 towels for 2 people for 4 days and no one was around to even ask for anything. Worst place to stay ever!!! Never again! 0/10 recommend!
Stayed 3 nights in May 2024
Response from Guest Relations on May 28, 2024
Sorry for your experience management will be notified. Thank you for the Feedback.

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place will be back
Stayed 1 night in May 2024
Response from Guest Relations on May 28, 2024
Thank you so much for taking the time to post a review.

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was at 4 we were told they were still cleaning the room and it would be at least an hour before we could check in. Once we got into our room it clearly had not been cleaned as there was food still on the bedside tables. There was only 1 towel in the bathroom and the floors were so dirty our white socks were black after about 5 mins in the room. Large gaps under the doors to the room resulted in our room flooding when it rained and when we had to walk next door as the desk in the lobby was not staffed we were told yeah that happens. Not to mention the fact they charged us more than what the Expedia book stated. We booked 4 months in advance! We asked to speak to a manager and was told they don’t have one on the premises. We asked for one to call us and have yet to hear anything other than when we call one is not there. The beach was very clean but definitely will not stay at this property again.
Stayed 4 nights in May 2024
Response from Guest Relations on May 28, 2024
Sorry for your experience management will be notified. Thank you for the Feedback.

4/10 Poor

Frances

Room was not clean at all, had to buy cleaning supplies and clean bathroom myself. The room was infested with bugs stay was horrible. Definitely not a resort at all. I will never stay at this property again.
Stayed 2 nights in May 2024
Response from Guest Relations on May 28, 2024
Sorry for your experience management will be notified. Thank you for the Feedback.

8/10 Good

KIMBERLY

Liked: Staff & service
Disliked: Property conditions & facilities
Outdated, carpets were very dirty
Stayed 3 nights in May 2024
Response from Hotel Management on May 10, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

6/10 Okay

Christina

Travelled with family
Disliked: Amenities
Dirty
Stayed 2 nights in May 2024
Response from Hotel Management on May 8, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

6/10 Okay

Gracie

Stayed 1 night in May 2024
Response from Guest Relations on May 28, 2024
Thank you so much for taking the time to post a review.

8/10 Good

Melissa

Travelled with family
Liked: Staff & service
Location was good. Coffee in the libby was excellent. The room was spacious. Mattress needed a topper. One of the mattress pads had a dark, dried, fluid looking stain. Not one full length mirror to be found. Bathroom was small and dated, with extremely dim lighting.The balcony needed a serious cleaning.
Stayed 2 nights in May 2024
Response from Hotel Management on May 6, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

4/10 Poor

Theo, WEST PALM BEACH

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On site parking
Stayed 5 nights in Apr 2024
Response from Hotel Management on May 6, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

4/10 Poor

Isaac

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Bathroom light didn’t work
Stayed 5 nights in Mar 2024
Response from Hotel Management on May 6, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

6/10 Okay

Mauricio

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The property is in a very good place, the facilities lack a little more maintenance, the toilet never did it in the room during the 4 days of stay, the bathroom very nice, easy parking area, promise to have laundry when they do not have it, you have to go to the hotel right away to wash your clothes if you want.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 30, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

trina

Liked: Cleanliness
Good
Stayed 2 nights in Apr 2024
Response from Beach Tower on Apr 28, 2024
I am very glad you enjoyed it!

4/10 Poor

Michelle

Disliked: Cleanliness, amenities, property conditions & facilities
The sheets were not clean. Sand in the feet area. The room smelt like urine.
Stayed 1 night in Apr 2024
Response from Beach Tower on Apr 28, 2024
I am so sorry about that, We are gonna do so much better, for you and for us and other guests

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Even stayed an extra 2 days. Easy parking, great location for local restaurants and shopping.
Stayed 2 nights in Apr 2024
Response from Beach Tower on Apr 26, 2024
i am glad you enjoyed your stay with us! Can't wait to have you again!

10/10 Excellent

Danilo, BRONX

Liked: Property conditions & facilities
Excelente view staff great
Stayed 1 night in Apr 2024
Response from Beach Tower on Apr 25, 2024
We are glad that you enjoyed your stay with us!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. Karen at the front desk was GREAT! We had a full kitchen, beautiful view of the gulf from our balcony, and could walk around easily. We will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Beach Tower on Apr 25, 2024
I am very glad that you enjoyed your stay with us!

4/10 Poor

Nancy

Travelled with partner
Disliked: Staff & service, amenities
The coffee pot still had last person's coffee and filter in it. No coffee items placed for our stay. For being a full kitchen, there was NO plates, glasses, cups only 1 knife and spoon, and 1 cooking pot. Very poor!! There was NO shower curtain, so we had to uae all the towels for all the water everywhere. Once we showered and were leaving for dinner, we informed the front desk. She gave us new towels. There was a curtain on the counter when we came back. So we had to install it. The floors were so filthy, that we constantly had to wash our black feet. They should offer a free contential breakfast too, like most hotels do. We have stayed here last year, but we won't ever be coming back.
Stayed 3 nights in Apr 2024
Response from Peter Smith, GM on Apr 23, 2024
Thank you for staying with us and taking time to comment. I am the new GM and I will address these issues with all involved so we prevent things like this from happening again. I do apologize for our shortcomings during your stay. Safe travels.

8/10 Good

Cheryl, Cumming

Liked: Cleanliness, staff & service, property conditions & facilities
Great beach location, hotel was very nice for the price.
Stayed 2 nights in Apr 2024
Response from Beach Tower on Apr 22, 2024
I am glad you enjoyed your stay with us!

2/10 Terrible

Benjamin

Disliked: Staff & service, property conditions & facilities
Well we have been coming there for 4 yrs and our room didn't have a coffee maker like always, we asked for one never got it, a stff member came into our room while we were on the balcony. And when brought to there attention they bushed it off, when we checked out they were going over the problems with the second floors locking system and funny because that's the floor we stayed on
Stayed 3 nights in Apr 2024
Response from Beach Tower on Apr 21, 2024
I am so sorry that happened during your stay, We appreciate you coming her for 4 years now! We will do so much better next time for your stay with us

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights! I really liked this property. Staff was amazing and room was ready when we arrived. Would definitely reccomend! Wasn’t very crowded, quiet at night time, and good view of beach!!
Stayed 5 nights in Apr 2024
Response from Beach Tower on Apr 20, 2024
Hi Hannah, I am very glad you enjoyed your stay with us! Hopefully we get to see you again soon!

6/10 Okay

Jane Morris

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It is not the best looking property. It’s ran down and need updates. However, we were grateful it was right on the beach for the low price we paid to stay there. It had a full service kitchen and we appreciate that because it saved us on food. We cooked instead of spending extra money on restaurants. Our last visit to PCB, we spent a lot on food and it was not to our standard. We’re use to a better cuisine in NOLA. The stuff was attentive and showed great customer service. I would stay there again due to the convenience and price.
Stayed 2 nights in Apr 2024
Response from Aliyah on Apr 14, 2024
Thank you for staying with us! We loved having you, I'm glad you enjoyed and I hope you can come again!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Aliyah on Apr 14, 2024
I'm Glad you had an amazing stay

8/10 Good

Bharath Kumar

Stayed 2 nights in Apr 2024
Response from Beach Tower on Apr 14, 2024
I hope you enjoyed your stay with us

4/10 Poor

Frank

Travelled with partner
A little noisy. Doors didn't close properly.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 11, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Petrina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The appliances was old. Need to be updated. No iron board covers. Smell in the room. There should not be a a Resort fee. The property did not meet my expectations at all.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 10, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 Good

Ananise

Okay
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 9, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

6/10 Okay

Katrina

Travelled with family, Travelled with family and small children
Property was on the Beach.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 9, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

2/10 Terrible

Ai

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have had old and broken mattresses, and we were experiencing bedbugs as well. Customer service was bad and unprofessional staffs. The hotel looks nice outside, but inside was out of dated.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 5, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 Poor

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Pros - the beach was beautiful and clean; Karen at the front desk was wonderful! Cons - room was dirty. Shower curtain was moldy.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 5, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

6/10 Okay

Ron

Disliked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 Poor

Jerry

Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 11, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 Poor

Josh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The only thing good about the Beachtower Beachfront hotel was the ocean view from my room. Everything else was poor. The heater didn't work and it got down to 42 degrees with the wind howling outside my door. The sink drain was broken and didn't drain. There were no cups for water or coffee. The digital clock had not been changed to Daylight Saving Time (over 2 weeeks ago). The bed was hard and lumpy.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 19, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Jshaun

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 20, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

6/10 Okay

Erika

Travelled with partner
Disliked: Staff & service
No one at check in counter for majority of our stay. Only received one sheet on the bed. Wish it was a bit cleaner. It was quieter and great location ! Parking was easy and beach is very nice but could be fixed up a bit!
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Chloe

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

4/10 Poor

Aleshya

Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 8, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Saurabh

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms dirty, no front desk
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Kayla

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property didn’t have staff to keep up the hotel had to go next door and they were rude had to wait for my room until after 5pm and didn’t get the room we booked was charged extra fees here while they had other guests smoking all around the property overall would not stay or recommend for nobody the only thing nice about this place was the maintenance lady and the receptionist Karen
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 Good

Caroline Emma

Travelled with group
Liked: Cleanliness, staff & service
Definitely not the most amazing place but not nearly as bad as people make it seem. Clean enough, great location and has a full kitchen which is really nice.
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 15, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

4/10 Poor

Aimee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 Good

Jennifer S

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view! Close to the pier, we were lucky enough we were able to check in early. No issues with the room. I would recommend if this location isn’t going to be staffed regularly to make it known prior to arrival you may have to walk next door to check In. I would stay again.
Stayed 5 nights in Feb 2024
Response from Hotel Management on Mar 11, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

6/10 Okay

Paul

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Poor room service dirty
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 25, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Misha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Dec 2023
Response from Hotel Management on Mar 11, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Rebecca

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay there
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 Excellent

Paul

Travelled with partner
Nice place
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

2/10 Terrible

John

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The kitchen was in disrepair mold growing in coffee pot The room key did not work my entire stay
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 1, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 Poor

Mason

Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 21, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.