Lobby

Reviews of Hilton Garden Inn Palm Beach Gardens

3 out of 5
Hilton Garden Inn Palm Beach Gardens
3505 Kyoto Gardens Dr, Palm Beach Gardens, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 1002 reviews" "
Rating 8 - Good. 220 out of 1002 reviews" "
Rating 6 - Okay. 86 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in May 2024
Response from J. Lewis on May 21, 2024
So happy you enjoyed your stay with us and thank you for sharing your experience with future guests. We do hope that you will come back and see us again soon.

10/10 Excellent

Erina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, pleasant
Stayed 2 nights in May 2024
Response from J. Lewis on May 20, 2024
We are so happy to hear that you enjoyed your stay with us and we hope should your travels bring you back to the Palm Beach Gardens Area that you will choose to stay with us again soon.

10/10 Excellent

Brianna S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CANNOT SAY ENOUGH GOOD THINGS!!!!! will only be staying here from now on. :)
Stayed 1 night in May 2024
Response from j on May 15, 2024
Warms our heart to hear that you had a wonderful stay. Book with us directly and earn some of those Hilton Honors points next time.

10/10 Excellent

Arree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Conveniently located near tons of shopping and restaurants. Very easy walk to all amenities.
Stayed 1 night in May 2024
Response from J. Lewis on May 13, 2024
The shopping is great with the small boutiques all the way to the higher end shopping mall. Please come back and see us again, we love welcoming family back.

10/10 Excellent

Anna, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in this place was perfect
Stayed 1 night in May 2024
Response from J. Lewis on May 10, 2024
Although we know we are not Perfect, our entire team does strive to be the best we can be. We are so happy to hear you enjoyed your stay with us.

10/10 Excellent

Anna Glowacka, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 5 nights in May 2024
Response from J. Lewis on May 10, 2024
Thank you Anna, we are so pleased to hear you enjoyed your stay with us. We do hope that you will come back and see us again soon.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in May 2024
Response from J. Lewis on May 7, 2024
We hope you were able to enjoy some of the beautiful weather by walking around the lake or trying some of the local restaurants. Come back soon!

10/10 Excellent

Fadi, Fairfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from J. Lewis on May 6, 2024
So happy to hear that you enjoyed your stay with us. Please come back and see us again soon.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet lodging. Great location!!
Stayed 2 nights in May 2024
Response from J. Lewis on May 6, 2024
The area is absolutely great to walk, shop, eat and just enjoy the outdoors. Better then staying in a hotel room all day! :0) Hope you are able to come back soon.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was a breeze! The rooms are soundproofed and the hotel is very quiet. Very convenient to shopping and dining.
Stayed 1 night in Apr 2024
Response from J. Lewis on May 6, 2024
We always say you can make a pretty good dent in your wallet with the great shopping and dinning around us in walking distance. So glad to hear you enjoyed your stay with us. Please come back and see us agian.

2/10 Terrible

Erik

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booking error when made online that could have been easily fixed would not be rectified by night staff. Was not greeted with smile but rather a irritated demeanor. Got stuck in economy room with upcharge. Shame because I love staying at this hotel when I'm in town. This one experience is going to make reconsider staying again.
Stayed 1 night in May 2024
Response from J. Lewis on May 6, 2024
Mr. L, thank you for your feedback and I am sorry that you felt you were greeted with less than our full hospitality. I have reviewed your reservation and you had booked a standard king room and what you were assigned. I believe that you may be thinking that the "incidental hold" required for all guests were additional charges. As you did not charge any Food and Beverage or Shop charges to your room, that full amount was released upon your departure. We see that you stayed with us last November and do thank you for coming back and staying with us again. We do hope that you may return in the future.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from J. Lewis on May 6, 2024
So happy to hear that you enjoyed your stay with us. Maybe a summer getaway will bring back again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J. Lewis on May 6, 2024
Love IT! we are all smiles when we "earn" a great review. Thank you for sharing and we do hope that you will come back and see us again.

10/10 Excellent

Jovanny

Liked: Cleanliness, staff & service, property conditions & facilities
Suite was a it dated but very enjoyable and comfortable
Stayed 2 nights in Apr 2024
Response from J. Lewis on May 6, 2024
We thank you for your feedback and would love to be able to get more details as how our rooms felt dated as they were fully renovated with the newest decor for Hilton Garden Inn in 2020. I will be sure to reach out directly for your valuable feedback. Thank you for staying with us.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
We went for a weekend getaway with our pet. We were received really well. The front desk pull up several dog toys and told me to pick one and had treats too. We thought it was so nice of them. Gave us water too. Location is really nice, there a several restaurants and shopping mall near by. We wanted to go the dog beach in Jupiter. It was about 15-18 minutes from the Hotel. We had a blast! Definitely would go back.
Stayed 2 nights in Mar 2024
Response from J. Lewis on May 6, 2024
We love our furry friends just as much as the hairless ones. Thank you for sharing your stay with our future guests and do hope that you will have the time to return for another getaway.

10/10 Excellent

Valentina

Stayed 1 night in Mar 2024
Response from J. Lewis on May 6, 2024
Happy Days are 5/5. So glad to hear our team made your stay exceptional. We do look forward to seeing you again.

2/10 Terrible

robert, wyckoff

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
doors slaming night and day.no safe hadto carry values with me.got wrong room had to up grade to room i had paid for allready. top sheet looked like it had bird s--t on it.hotel out dated 40 years ago.would not go back if they paid me.
Stayed 7 nights in Mar 2024
Response from J. Lewis on Mar 24, 2024
Helllo Robert. We must admit that this is not a typical sentiment. that we here about our hotel. Our hotel is actually only 16 years old and we had a complete renovation in 2020 to the newest Hilton Garden Inn room decor including bathrooms with the newest European glass showers. I would love to have the opportunity to speak to you about your stay here at Palm Beach Gardens Hilton Garden Inn. pbigd_gm@hiton.com

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean hotel with nice amenities
Stayed 3 nights in Mar 2024
Response from J. Lewis on Mar 19, 2024
So glad to hear you enjoyed your stay with us. We are always striving to earn that 5th star so please never forget to let us know what if anything we can do better. We hope to see you again soon.

8/10 Good

Patricia R.

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff is very helpful and friendly. Our server Fitzroy was so pleasant and helpful and on arrival we were greeted by Keisha who was so helpful in changing our reservation for a day later and an upgraded suite. The entrance is welcoming and very upscale, not to mention to beautiful lake view while dining and the lakeside walk path. Excellent, 5 stars.
Stayed 2 nights in Mar 2024
Response from J. Lewis on Mar 19, 2024
It sounds like you really enjoyed your time and you even mention an Excellent 5 star experience. Was there something specific that we could do a little better since your rating was a 4? We always want to earn our stars and strive to improve everyday.We truly hope that you will come back and visit us again soon.

10/10 Excellent

Stephen

Travelled with family
Liked: Property conditions & facilities
O
Stayed 5 nights in Mar 2024
Response from J. Lewis on Mar 12, 2024
We are always happy to see our guests enjoyed their stay. Please be sure to come back and see us this summer some time.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous. The entire staff is always kind and friendly. The bar/restaurant is excellent and the food is always great. Conveniently located near the mall and a wonderful downtown area.
Stayed 2 nights in Mar 2024
Response from J. Lewis on Mar 6, 2024
Watch out for that Mall! It can do some damage to your wallet :0). Thank you so much for staying with us and we really hope that you will come back and stay with us again soon. We are working on some new seasonal items for you to taste next time you are here.

10/10 Excellent

Kristina

Stayed 1 night in Mar 2024
Response from J. Lewis on Mar 24, 2024
Thank you for staying with us and we are so happy you enjoyed your stay with us. Please come back and stay with us again should your travels bring you back to the Palm Beaches.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from J. Lewis on Mar 24, 2024
A "5" is what we work hard to earn with your stay. Thank you for sharing with future guests and we truly hope that you will come back and see us again soon.

8/10 Good

Nidia, BROOKLYN

Travelled with group
Liked: Staff & service, property conditions & facilities
Had a really nice experience and the restaurant and drinks were really good
Stayed 3 nights in Feb 2024
Response from J. Lewis on Mar 6, 2024
Thank you for sharing your experience at our restaurant the Lakefront Terrace Grill and Bar 3505. We always strive for that 5th star and would love to know what area we may have fallen a little short. Please always share with us , we really want to know.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from J. Lewis on Mar 6, 2024
We always work to make your stay a perfect 5-star experience. Thank you for letting us know that our hard work made your stay exceptional. We do hope that if you travel back to the area that you will come stay with us again.

10/10 Excellent

Gary M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from J. Lewis on Mar 6, 2024
Gary.......WOW......we are so excited that we hit the jackpot on your experience. We only ask.......what can we do better on your next visit? Why don't we find out by you coming and staying with us again soon!

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful! All staff is very friendly and welcoming. I will definitely be staying here again.
Stayed 1 night in Feb 2024
Response from J. Lewis on Mar 6, 2024
When will you be back? We can't wait to see familiar faces! Thank you for staying with us and we hope you enjoyed the "Florida" winter.

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from J. Lewis on Mar 6, 2024
YEA!! 5 out of 5. I guess it doesn't get better than that, but we really would like to push our service and your experience to a 6 next time.Thank you for staying with us.

10/10 Excellent

maryanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Gardens Stay
The Staff, service and location were excellent!!! I would highly recommend this hotel to family and friends when visiting us in the future. Great location!!
Stayed 5 nights in Jan 2024
Response from J. Lewis on Mar 6, 2024
Thank you for the recommendation to all that may choose to travel to our area soon. We do have some great restaurants and shopping around us with in walking distance. But if you are looking to just relax and hang around, we offer a full restaurant for Breakfast, Lunch and DInner and don't forget the Bar for some Spirits and a lake night snack at the Lobby SHOP

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from J. Lewis on Mar 6, 2024
Thank you Kayla for the great review! I am so proud to know that our entire team made your stay a 10 Star Experience! Will we get to see you again soon?

8/10 Good

Shem

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and the property is
Stayed 1 night in Jan 2024
Response from J. Lewis on Mar 6, 2024
We thank you very much for the 4 star review. We would truly love to hear what we can do one your next visit to make it worth that 5th one.Please come back and see us again.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from J. Lewis on Mar 6, 2024
5 Stars is what we strive for. We are always looking for ways to make it a 6! Please come back and see us again soon, maybe over the summer?

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the desk were enormously helpful....
Stayed 6 nights in Jan 2024
Response from J. Lewis on Mar 6, 2024
We are super proud of our Front Desk team. We hope that when our guests needs something normal or out of the ordinary, that we can rise to the occasion and find it.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from J. Lewis on Mar 6, 2024
We are so excited to see that your stay with us was a Perfect 10! We would always love to hear what else we could do to make our guests stay spectacular.

10/10 Excellent

Charity M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this hotel. As soon as we knew we'd be back in that area, we knew exactly where to book. Also, the breakfast buffet is REALLY good!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Geri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas visit
We stayed over Christmas and the hotel is in a great location, we brought out dogs and the staff was welcoming. Everything is clean and shiny and the staff is great.
Stayed 3 nights in Dec 2023

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. The from desk staff was awesome! Beautiful location and the room was comfortable and clean. Definitely recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Jeffrey, Palm City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location, has great amenities and the staff is top notch. The only negative was the room. It was in desperate need of some serious TLC if not a complete makeover. Light bulbs were out and to the AC didn't work well at all.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Amenities
Response from J. Lewis on Mar 6, 2024
Robert, I am so glad to hear that our entire team did a great job! We will be sure to share your feedback and we very much look forward to your return some day soon.

10/10 Excellent

Maureen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from J. Lewis on Dec 5, 2023
Our holiday Spirits are high knowing that your stay with us sparkled. We do hope to be able to see you in the New Year. Happy Holidays!

10/10 Excellent

NUHA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything, excellent service
Stayed 1 night in Dec 2023
Response from J. Lewis on Dec 5, 2023
It is true that with the fabulous shopping and great restaurants, it can put a dent in your wallet. So happy to hear that we have started off your holiday season so bright. We do hope to see you in the New Year.

4/10 Poor

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Hilton is first class all the way. Very clean rooms, friendly staff, get location
Stayed 1 night in Dec 2023
Response from J. Lewis on Dec 5, 2023
We are so happy that you enjoyed your stay with us, however, the score we received is on a 2 out of a possible 5 which in our eyes we failed miserably to provide you a great stay.Please let us know if there was something else that happened. Happy Holidays to you

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2023

6/10 Okay

Edward

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from J. Lewis on Nov 22, 2023
We are so disappointed to know that we did not work hard enough to earn those 10 stars. We would love to hear from you and know where we can pay a little more attention to.

6/10 Okay

Frank

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from J. Lewis on Nov 17, 2023
Good afternoon Frank, Thank you for staying with us. Our entire team strives to make your stay a 10/10 and we appears we missed that mark. It would be most helpful if you would let us know what we could have done differently to earn that "10" stay. Thank you so much and hope to hear from you soon.

6/10 Okay

Malik

Business traveller
Disliked: Amenities
The amenities and rooms are basic
Stayed 2 nights in Nov 2023
Response from J. Lewis on Nov 17, 2023
We are so happy you choose to stay with us here in Palm Beach Gardens. We would love to know what amenities you are looking for that we do not offer at the Hilton Garden Inn. All our rooms are equipped with Kurigs, microwaves, refrigerators, iron and board, full array of bulk amenities and even streaming services on your TV. Pool, hot tub, fitness center and full F&B offerings with Bar and 24 hour SHOP. Hoping to hear back soon on what you are looking for that we may not have that you wish we did.

10/10 Excellent

Camilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from J. Lewis on Nov 17, 2023
We are thrilled that you enjoyed your stay with us in the Palm Beaches. We do hope should your travels bring you back to our area that you will choose to stay with us again.