Check in took 30+ minutes, when I was the only guest at reception.
Reception would not honour Hotels.com booking price (pay at the hotel). Reception requested I pay Hotels.com / Expedia on line, to get that price. This took 10 minutes to complete. waited 10 more minutes for approval by Resort Manager? W.T.F. ?
Cabin #4 was in front of open Restaurant, across walkway, not a “Garden View”, as stated on Hotels.com listing.
Turning on A.C. requires finding power switch among many others, then using the remote control.
I realize the location is in a “Rain Forest”, however, room was damp, and required A.C., with windows closed, to dry it out. (This should be done by the Resort, prior to Guests Arrival.
Shower / Toilet room, dark only one small lightbulb, and musty smell, with just one small window, and no exhaust fan.
bed bug found on sheet in the morning.
Not a “Luxury Resort Experience”!