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Reviews of Albergo Villa & Roma

3 out of 5
Albergo Villa & Roma
via Bergamo 33/35, Palazzolo sull'Oglio, BS

Reviews

6.6
Rating 10 - Excellent. 10 out of 52 reviews" "
Rating 8 - Good. 17 out of 52 reviews" "
Rating 6 - Okay. 10 out of 52 reviews" "
Rating 4 - Poor. 8 out of 52 reviews" "
Rating 2 - Terrible. 7 out of 52 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

4.8/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mihail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Isabella

Liked: Cleanliness, staff & service
Could do with some renovations
The hotel is old and in desperate need of renovation. There is a permanent smell of cigarettes throughout the property so they really should implement the NON-SMOKING policy. It’s very unpleasant. The rooms are comfortable but again, old shower, old furniture etc.
Stayed 2 nights in Feb 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Old building
Overpriced compared to more modern and comfortable hotels in the area.
Stayed 1 night in Jun 2018
Response from Lisa on Jun 25, 2018
Good evening i'm sorry that you found our hotel expensive.

8/10 Good

Vern, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel providing an excellent value
This hotel has seen better days, but it is still a very attractive place to stay. It provides excellent value, friendly staff, comfortable rooms, a fridge, good Internet connection, all I needed. It is quiet, has ample parking and located at good location. I strongly recommend this place for travellers on a budget. The breakfast buffet at a very low rate is an excellent deal, too.
Response from fatima on Mar 25, 2016
thank you for you judgment , we are glade to have you gest in our hotel

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Nice property but badly maintained and bad service
Nice property but badly maintained. No curtains for the window in the bathroom. There's a rod above the window which looked like there used to be a pulled down covering, but it's been ripped off. Many little things similar to that were in the room. It was adequate for one night to sleep, but not the most comfortable due to bad maintenance. The front desk was not helpful in finding a solution to the lack of curtain in the bathroom. My husband ended up putting a blanket over the broken rod to avoid peeping Tom's.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very cold, heat had been turned off. Cold water, no towels, etc.
Response from fatima on Nov 3, 2015
we are very sorry, for missing towels and for the cold that you felt, but you could ask in riception what you need . sorry once again .

8/10 Good

Rebecca, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a quick stop over on our way to Venice. It was a good price, we arrived after check in hours but this wasn't a problem. The room was clean and what we saw of the surroundings early the next morning, the hotel was set in a pretty area.
Response from villaroma on Dec 19, 2015
Thank you very much your stay in our hotel. We hope once more, intended for us in Paris !!!

8/10 Good

STEFANO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Franco

Stayed 1 night in Feb 2024

4/10 Poor

ROBERTA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Personale molto cortese ma la struttura necessita di manutenzione, è un po’ malandata
Stayed 1 night in Sep 2023

4/10 Poor

bertrand

Stayed 1 night in Jul 2023

2/10 Terrible

Teemu

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty. And shower didnt work well. And all you ask from reception... they help you with a bad attitude. Breakfast it will be a suprice for you im sure and if you need a taxi better book it before you arrive. Location was still nice and the town.
Stayed 1 night in Jun 2023

2/10 Terrible

Paola

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Sconsiglio vivamente
Stayed 1 night in Jun 2023

8/10 Good

Rosario

Liked: Room comfort
Stayed 2 nights in May 2023

2/10 Terrible

Claudia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PESSIMO, NON ANDATE
Albergo terrificante. arrivo alle 19.30 e non trovo nessuno al check-in ma semplicemente la chiave della camera con un foglietto con il mio nome, il numero della stanza e una freccia che indicava l'ascensore. La camera ultra sporca, con ciuffi di polvere, un lampada rotta, altra lampadina rotta, letto sfondato, bagno con tavoletta rotta, acqua dal rubinetto che nemmeno usciva e purtroppo acqua fredda per farmi la doccia che infatti non ho fatto. Frigobar ovviamente vuoto e spento senza nemmeno la possibilità di avere una bottiglietta d'acqua. Avevo bisogno di lavorare sul pc, che era purtroppo scarico, ma ovviamente non c'era nessuna presa vicino alla scrivania, ma solo vicino al letto. Ovviamente no ristorante anche se il cartello che segnala l'albergo dice il contrario. Chiaramente la mattina dopo, per confermare la totale incuria verso il cliente già ampiamente dimostrata dalle condizioni della camera, nessuno mi ha chiesto come fosse andato il soggiorno. E' stato veramente imbarazzante la mancanza totale di professionalità e lo schifo che ho trovato. Ultima chicca, insonorizzazione pari a zero, ma soprattutto e questo non dipende dai gestori però, alle 2 di notte sono stata svegliata da una lita furibonda ad opera dei miei vicini di stanza che mi hanno definitivamente rovinato la notte. La colazione manco ho provato a farla.
Stayed 1 night in Mar 2023

6/10 Okay

Luca

Business traveller
Liked: Staff & service
Per quello che costa va bene, ma su potrebbe fare meglio

4/10 Poor

Claude

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

NADIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Dovendomi recare spesso a Palazzolo per motivi personali e non di vacanza ho cercato una struttura che mi permettesse un buon rapporto qualità prezzo e questa corrisponde ai requisiti.
Stayed 1 night in Apr 2022

2/10 Terrible

Giuseppe

Stayed 1 night in Nov 2021
Response from ornella on Nov 21, 2021
Buongiorno, expedia mi avverte che lei ha lasciato una recensione. Per problemi tecnici del loro programma non riesco a leggerla. Me ne dispiaccio . ... ornella

6/10 Okay

Alessandro, La spezia

Travelled with family, Business traveller
Comodo per dove dovevo andare. Colazione da migliorare Camere discrete
Stayed 1 night in Jan 2020

8/10 Good

Joakim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Lisa on Jan 7, 2020
Buonasera, grazie tante per il suo giudizio. Speriamo di poterla avere ancora nostro ospite. Cordiali saluti.

8/10 Good

Lino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niente di speciale in quanto ho passato solo una notte
Stayed 1 night in Sep 2019
Response from Lisa on Oct 2, 2019
Buonasera, è stato un piacere averla nostro ospite. L'aspettiamo per un ulteriore soggiorno.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Lisa on Sep 5, 2019
Buonasera, siamo dispiaciuti per questo suo giudizio. Vorremmo però capire meglio ciò che l'ha condotta a questo risultato. Grazie. Cordiali saluti.

8/10 Good

Marco

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Lisa on Jul 30, 2019
Buonasera, grazie per aver lasciato un suo giudizio. Ci piacerebbe molto poterlo riavere nostro ospite. Cordiali saluti.

8/10 Good

GREGOIRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Lisa on Oct 5, 2018
Buonasera, grazie per avere lasciato un giudizio. L'attendiamo come nostro ospite per un ulteriore soggiorno.

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Lisa on Jun 14, 2018
Buonasera, sono contenta che si sia trovata bene, l'aspettiamo per un ulteriore soggiorno. Cordiali saluti.

2/10 Terrible

Carola

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Lisa on Jun 3, 2018
Buongiorno, ci dispiace molto ricevere un giudizio negativo in quanto teniamo molto alla soddisfazione del cliente per questo le chiedo di dirci ciò che non andava in modo da poter migliorare. Speriamo di vederla presto per offrigli sempre il meglio. Cordiali saluti.

6/10 Okay

Roberto

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Insoddisfatto
Il posto è bello, manutenzione struttura, molto scarsa...
Response from Lisa on May 10, 2018
Buonasera, mi dispiace che si definisca insoddisfatto ma la informo con piacere che stiamo valutando diversi progetti per valorizzare l'area. L'attendiamo per un ulteriore soggiorno.

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buono
ottimo
Stayed 1 night in Feb 2018
Response from Lisa on Mar 4, 2018
Siamo contenti che si sia trovato bene. Speriamo di poterla presto ospitare. Buona serata

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização para visitar a região
ótima localização para visitar as vinícolas da região de Franciacorta. Bom acesso às estradas, proximo à Bergamo, Cremona e Brescia. Equipe do Hotel muito atenciosa e simpática, poderiam ter mais informações sobre a região como vinícolas, restaurantes e pontos de interesse turístico. O ponto fraco foi o frigobar do apartamento que estava quebrado.
Stayed 3 nights in Nov 2017
Response from fatima on Jan 10, 2018
grazie mille , siamo contenti di averti come nostro cliente .

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Das Hotel hat einen schönen Park. Alte Einrichtung und Zimmer voll Staub .
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
It was terrible. We booked room whith mobile app with 1 bed. My wife and me arrived late at night. When we entered in the room we saw that there are to 2 beds. The administrator told us pay 10 euros if we wanted 1 bed because it is mistake mobile app ore website not their. In the hotel almost all the rooms were empty. No apologies and compliments from the hotel staff. I think it is an absolutly disregard for its guests! The furniture is old, on the street stinks fertilizers, manures.
Response from General Manager on Oct 27, 2016
Good evening, I'm very sorry but you booked a standard room with 2 beds. I don't know because in the Russian site it was only 1 bed but I haven't translated the site. It isn't our error. Yours sincerely. Lisa

10/10 Excellent

manu, campania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Permanenza molto piacevole.
Response from Lisa on Oct 8, 2016
Buonasera, siamo davvero felici che si sia trovata bene. L'attendiamo per un ulteriore soggiorno. Cordiali saluti

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Bea, NRW

Liked: Cleanliness, staff & service
Nettes Hotel in Nähe des Iseo Sees.
Unser Wunsch war es die Floating Piers zu besuchen. Auf dieses Event oder Wege dorthin wurde im Hotel nicht hingewiesen. Das Hotel ist recht ruhig. Man hat wenig Mitarbeiter gesehen. Die Rezeption war jedoch immer besetzt und auf Anfragen und Rekalamtionen (Klimaanlage) wurde umgehend reagiert. Der Aufzug war und blieb defekt. Es war in der näheren Umgebung leider kein Restaurant zu finden. Alles in Allem waren wir aber zufrieden.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Albergo con bel giardino
Avendo solo bisogno di dormire non posso parlare della colazione o altri servizi.però,in estate dormire senza zanzariere e aria condizionata è devastante!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Charmantes Hotel
Charmant aber spartanisch! Team ist sehr bemüht! Wenn man weiß, das es kein Luxushotel ist vollkommen in Ordnung!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Etwas in die Jahre gekommenes Hotel....
Saubere, ruhige Zimmer, freundliches Personal, gute Autobahnanbindung.....

6/10 Okay

marc, ostende belgique

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
vieux mais acceptable et pas cher.

6/10 Okay

Verified traveller

Sarnico Lovere Run
Soggiorno in hotel per la Sarnico Lovere Run. Possibilita' di fare colazione un po' rispetto le esigenze della gara. L'Hotel e' rimasto negli anni '70 come arredamento comunque pulito.

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good
Good
Response from General Manager on Aug 13, 2016
THANKS ... oRNELLA

10/10 Excellent

Nin, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell i Palazzolo
Mycket trevligt och personligt hotell utanför Bergamo. Ligger i en lugn och fin liten by med ett gulligt centrum. Vill man ligga lite lugnt och vackert så passar detta hotell bra.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
accueillant
hôtel parfait juste un peu difficile à localiser même avec 1 GPS
Response from Lisa on Oct 15, 2016
Buonasera, siamo contententi che si sia trovato bene presso di noi.

10/10 Excellent

José luis, Santander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Muy cómodo para guardar el coche, habitación amplia, personal muy atento y esforzándose con el idioma, muy flexible también a la hora de reservar el desayuno. Vamos que más no se puede pedir.
Baño
Habitación
Vistas

8/10 Good

Gerhard, Breisach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angenehme Überraschung inmitten der Provinz
Wir wollten auf halber Strecke von Kroatien kommend Rast machen und hatten dieses Hotel über die Mobile App gebucht. Gut, es liegt jetzt nicht direkt "auf dem Weg", aber dann doch sehr verkehrsgünstig und vor allem ruhig gelegen. Schon die Hofeinfahrt machte uns mehr als gespannt, um gleich dahinter, direkt vor dem Haus parkend, in absolut positive Überraschung umzuschlagen. Ein moderner Eingang am alten Gebäude, einladende Archtitektur, ein toller Park nebendran und ein "eigener" Torre am kleinen Schlösschen im Park. Der junge Mann am Empfang war mehrsprachig, durch lange Zeit in Wien konnte er auch Deutsch! Wir wurden sehr freundlich empfangen, bekamen tolle Tipps für den Abend und fanden ein blitzsauberes geräumiges Zimmer mit Blick in den Park, hervorragenden Betten und, dank eingeschalteter Klimaanlage, deutlich kühler als die schwüle Hitze jenseits der 32°draußen vor. Auch das Frühstück am nächsten Morgen mit echtem italienischen Kaffee (nicht beschränkt auf eine Tasse, wie schon ab und an mal gehabt) war sehr gut, reichlich Auswahl, frische Brötchen und Croissants.
Response from villaroma on Nov 17, 2015
Wir bedanken uns sehr fùr ihren aufenthlt ihn unserem hotel. Wir freuen uns sie wieder einmal bei uns begrùssen zu tùrfen !!!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Anwesen
Gute Lage, schöne Zimmer und freundliches Personal.
Response from villaroma on Nov 17, 2015
Wir bedanken uns sehr fùr ihren aufenthlt ihn unserem hotel. Wir freuen uns sie wieder einmal bei uns begrùssen zu tùrfen !!!