Standard Single Room, 1 King Bed, Non Smoking

Reviews of American Inn

2.5 out of 5
American Inn
5125 Cairo Road, Paducah, KY

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 21 reviews" "
Rating 8 - Good. 8 out of 21 reviews" "
Rating 6 - Okay. 4 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, and helpful staff
Stayed 1 night in May 2024
Response from Mangement Team on May 22, 2024
Thank you so much for your wonderful review and perfect rating! We're thrilled to hear that you found our staff to be very friendly and helpful during your stay. Providing excellent service to our guests is always our top priority, and we're delighted that our team made your experience memorable.We truly appreciate your kind words and your decision to stay with us. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,Mangement Team

8/10 Good

Carolyn

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like people sleeping in cars in parking lot
Stayed 1 night in May 2024
Response from Mangement Team on May 15, 2024
Dear Carolyn,Thank you for taking the time to share your feedback with us. We appreciate your kind rating and are glad to hear that you had an overall positive experience during your stay.Regarding your concern about individuals sleeping in cars in our parking lot, please accept our sincere apologies for any discomfort this may have caused. Turns out there was a fight between husband wife and he slept in the car and we were not aware of until this review. We take the safety and security of our guests very seriously, and rest assured, we are addressing this matter with the utmost urgency. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Mangement Team

6/10 Okay

Barbara

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was clean, but we were ridiculously overcharged. Possibly because of the eclipse,but we arrived when it was over. No Continental breakfast,no coffee. Lighting in the room was horrible.For the price I was quoted online($65.00)I would have been fine,not $270.00!
Stayed 1 night in Apr 2024
Response from Mangement Team on Apr 16, 2024
We are distressed to see your comments. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.

8/10 Good

Holly

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mangement Team on Apr 16, 2024
Thank you for your rating! We're glad to hear that you had a positive experience overall. If there's anything we can do to turn that 4 into a 5 for your next visit, please let us know. We're committed to continually improving and providing the best possible experience for our guests. We look forward to welcoming you back soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff Comfortable bed and pillows Close to Interstate 24
Stayed 1 night in Mar 2024
Response from Mangement Team on Apr 16, 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed the friendliness of our staff, the comfort of our beds and pillows, and our convenient location close to Interstate 24. Your satisfaction is our top priority, and we're delighted that we could make your stay enjoyable. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

Carla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was late, but staff was very accommodating. Room was very clean, bare bones, just what we were looking for.
Stayed 1 night in Feb 2024
Response from Mangement Team on Apr 16, 2024
Thank you for sharing your experience with us! We're glad to hear that our staff was accommodating despite the late check-in. We strive to provide excellent service even in challenging situations. It's fantastic to know that you found your room very clean and appreciated the simplicity of its design, which was exactly what you were looking for. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another comfortable stay in the future!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded our expectations for the price. Very nice staff. Rooms were clean and newly remodeled. Tv has all the cable channels a person would want.
Stayed 1 night in Feb 2024
Response from Mangement Team on Apr 16, 2024
Thank you for your glowing review! We're thrilled to hear that we exceeded your expectations, especially considering the price. It's wonderful to know that you found our staff very nice, and that you were impressed by the cleanliness and newly remodeled rooms. We're also pleased that our TV selection met your needs with all the cable channels you desired. Your satisfaction means the world to us, and we can't wait to welcome you back for another exceptional stay!

6/10 Okay

Chloe

Disliked: Amenities
Room was clean. Good ice supply, easy internet access, appreciated the choice of TV channels. Front desk guy was quite reserved and seemed nervous.
Stayed 1 night in Feb 2024
Response from Mangement Team on Apr 16, 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found your room clean and comfortable, enjoyed the ample ice supply, and found our internet access easy to use. We're also glad you appreciated the variety of TV channels available. Your satisfaction is our priority, and we're thrilled to have met your expectations in these areas. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better Than Expected
Better than expected for the low price, fairly modern room, safe location.
Stayed 1 night in Oct 2023

8/10 Good

tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice beds. Clean Disappointed they discontinued their breakfast
Stayed 1 night in Oct 2023