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Reviews of Americas Best Value Inn Oxford Anniston

2.5 out of 5
Americas Best Value Inn Oxford Anniston
3 Recreation Drive, Oxford, AL

Reviews

5.8
Rating 10 - Excellent. 25 out of 182 reviews" "
Rating 8 - Good. 42 out of 182 reviews" "
Rating 6 - Okay. 43 out of 182 reviews" "
Rating 4 - Poor. 32 out of 182 reviews" "
Rating 2 - Terrible. 40 out of 182 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

Reviews

4/10 Poor

Ronlife, Rockingham. Va

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Never stayed ya over booked and had to stay else where. Ya think in todays world with computers could do a better job. i just about didnt have a room till i searched
Stayed 3 nights in Oct 2019
Response from Guest Relations on Dec 2, 2019
Dear Ron, Thank you for your feedback. It is disheartening to know that you were not able to stay with us during your visit to the area, and we apologize for any inconvenience. We wish you safe travels and look forward to making it up to you when your adventures bring you back our way.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from sam on Oct 21, 2019
Thank you stay with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

4/10 Poor

Bethany L

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room is very run down and smells. Our reservation was for 3 people and only had 1 towel in the room. The beds were uncomfortable. There were 2 roaches in the bathroom when we got up the next morning. The photos make the motel appear to look newer but it needs a lot of updating. I expected better for almost $200.00 for a one night stay.
Stayed 1 night in Oct 2019
Response from Guest Relations on Oct 19, 2019
Dear Bethany, We know that we're capable of delivering outstanding hospitality, and it is upsetting that your experience did not reflect such. Please, forgive us. Your comments will be utilized in our continuous improvement efforts, and we hope that you will give us another chance to redeem ourselves in the future.

6/10 Okay

Verified traveller

Travelled with group
A good setting,the motel was just off the Interstate and it was very accessible to get to.A lot of places to eat around it as well. The room was satisfactory, if they had a few more personnel, i think the motel would thrive more.
Stayed 2 nights in Oct 2019
Response from sam on Oct 21, 2019
Thank you stay with us

8/10 Good

gordon

Stayed 1 night in Sep 2019

4/10 Poor

Catherine

Disliked: Cleanliness, property conditions & facilities, room comfort
Business trip, only needed one night!
Many issues during the check in process and getting room issues resolved. Manager informed me my next stay at this location is on them! I will follow up and let you know if this statement is honored.
Stayed 1 night in Sep 2019
Response from sam on Oct 1, 2019
our check in system was having some trouble on that day but as we told you next stay at this location will be on us .next time we will give you a good deal. thank you for your patience and we are very sorry about that.

8/10 Good

Gerald L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a night
okay for a budget hotel. Had a mix up on type of room but was quickly corrected by staff. Overall I would stay here again.. Close to a lot of restaurants and lots of parking, even for big rigs.
Stayed 1 night in Sep 2019
Response from SAM on Sep 10, 2019
THANK YOU

4/10 Poor

Verified traveller

Liked: Staff & service
A little disappointment
The cable wasn"t working so we have to change room. Than once we changed room we had to wait on them to turn the cable on in that room. Which took about 15 minutes to change the black box out. Than after 2 or 3 hours watching the football game. The cable when back out for an hour in a half.
Stayed 1 night in Aug 2019
Response from sam on Sep 10, 2019
I am very sorry about that when you came our hotel was shifting from cable one to Dish network.since cable one was closing. sorry about that again, next time when you come we will offer you a good deal. Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are always very nice. Easy to get to. Good access to I-20.
Stayed 1 night in Aug 2019
Response from sam on Sep 2, 2019
than you

10/10 Excellent

DOROTHY, BIRMINGHAM PERIMETER PARKWAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from SAM on Sep 10, 2019
THANK YOU

10/10 Excellent

Lamont

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was professional and courteous- helpful and nice
Stayed 3 nights in Aug 2019
Response from SAM on Aug 27, 2019
THAN YOU

6/10 Okay

claude

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from sam on Aug 27, 2019
thank you

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to interstate. People are very friendly. Restaurants are close.
Stayed 1 night in Aug 2019
Response from SAM on Aug 20, 2019
THANK YOU

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE NIGHTMARE STAY
Roaches! Bed bugs! Musty smell! Awful bed! Stay away!!!!
Stayed 1 night in Aug 2019
Response from Guest Relations on Aug 23, 2019
Dear Cassandra, We can't help but feel disappointed upon hearing that we didn't meet your expectations. Please accept our apologies for the inconvenience this caused. We consider pests to be a serious matter and we appreciate you bringing this to our attention so we could address it immediately. Please know that we do regular pest-control maintenance, but we will schedule additional service to ensure there is no issue. We will keep your feedback regarding some of our beds and odor present in your room in mind as move forward. Given the opportunity, we would like to provide you with the stay you expected.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Good value for a low-to-moderately-priced motel. The hotel rooms were decent, though a little aged. There was evidence of recent repairs in the bathroom, but it was still in good condition. The breakfast meal was a few packaged pastries and bread to make toast. There wasn't much of a variety. Overall, it was decent.
Stayed 1 night in Jul 2019
Response from Front Desk on Aug 6, 2019
We apologize for any inconvenience caused during this upgrade period and appreciate your patience. Thank you for choosing America's Best Value Inn!

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
Terrible from the start. First the reservation was jacked up, wanted non-smoking king size bed, got there and they had smoking single. Disappointed in this hotel, have stayed there many times with excellent service. And pet friendly for a non-advertised price. Will not stay here again!!
Stayed 1 night in Jul 2019
Response from Front Desk on Jul 28, 2019
We would like to apologize for any inconvenience this may have caused.

2/10 Terrible

Verified traveller

Stayed 7 nights in Jun 2019
Response from Front Desk on Jun 27, 2019
We apologize for the inconvenience and disappointment this may have caused. We will address this immediately!

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like that the refrigerator wouldn't stay closed. I asked for extra hand rags to bath with and was told i couldnt have any!!! The pool didnt work was empty. Wasnt provided with the wifi information. Chair inside room looked extremely dirty.
Stayed 1 night in Jun 2019
Response from Front Desk on Jun 21, 2019
We apologize for the inconvenience and disappointment this may have caused. We will address this immediately!

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump in Oxford Alabama
Room had bad faded paint on half a wall. Cobwebs in corners near ceiling. Door did not seal and allowed air from outside in and rain. I will never stay here again or recommend to ANYONE. This place is ran like a dump and outside the door it even smells like a dump. No kidding and I am no making this up. Don Not Stay Here.. you will regret it.
Stayed 3 nights in Jun 2019
Response from Guest Relations on Jun 20, 2019
Dear Brian, Delivering an exceptional experience is always our goal, so we're saddened to learn some aspects of your room didn't fully meet your expectations or our standards. We've shared your comments with our housekeeping team so they can quickly resolve any concerns for the benefit of our future guests. Given the opportunity, we look forward to changing your perceptions, and we wish you safe and happy travels along your way.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Terrible
Management was rude wouldn't even let me borrow a pen. I saw staff go into a room and make the dirty bed for next guest. No toiletries in the room, not even a spare roll of toilet paper and there was not breakfast as advertised. My room was filthy sheets/comforter not even washed.
Stayed 1 night in Jun 2019
Response from Guest Relations on Jun 19, 2019
We cannot apologize enough for the experience you have detailed. What you observed is way below the standards we adhere to, and we will make sure housekeeping is spoken to right away. We will also ensure that our entire staff is delivering the friendly and professional service our guests deserve. Please, forgive us and allow us to make it up to you.

8/10 Good

glen

Liked: Cleanliness, staff & service
Just an older Motel needs work here and there
Stayed 1 night in Jun 2019
Response from Front Desk on Jun 13, 2019
We're working on it! Thank you for choosing America's Best Value Inn. We appreciate your patience.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice and comfortable for my family and I.
Stayed 1 night in May 2019
Response from Front Desk on May 27, 2019
Thank you for choosing America's Best Value Inn!

4/10 Poor

Verified traveller

Stayed 1 night in May 2019
Response from Front Desk on May 27, 2019
We apologize for the inconvenience and disappointment this may have caused.

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
The rooms were nice and beds comfortable. Staff were friendly. We would probably stay there again.
Stayed 1 night in May 2019
Response from Front Desk on May 27, 2019
Thank you for choosing America's Best Value Inn!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
It was okay. It needs to be updated with bathroom.
Stayed 2 nights in May 2019
Response from Front Desk on May 23, 2019
We apologize for the inconvenience and disappointment this may have caused. Thank you for choosing America's Best Value Inn!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Front Desk on May 17, 2019
Thank you for choosing America's Best Value Inn!

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Front Desk on May 4, 2019
Thank you for choosing America's Best Value Inn!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Poor quality for 3X normal price/day
For a place to sleep the room was tolerable. A/C worked, fridge worked, TV worked, that's the best that can be said. The bathroom area was one of the worst I've seen. No kleenex supplied, the towels were worn out and riddled with long term stains. They appear to have been washed, just should have been replaced long ago. The toilet was 1/2 cleaned, ring around the back at the water line, and slow running as well. The shower curtain was mildewed all across the bottom b/c it was improperly mounted and sat in the water while showering. Water came down thru the ceiling above the shower head at one point, from the room above maybe. Nobody expects much from a free hotel breakfast at low end places, but here the selection was the bare minimum. I had minimal interaction with staff, but at least they were pleasant. A 1 star hotel charging 3+ star prices b/c it was a NASCAR weekend.
Stayed 2 nights in Apr 2019
Response from Front Desk on May 4, 2019
We apologize for the inconvenience and disappointment this may have caused.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever!!!!!!!!!
The worst hotel we have ever stayed in if you are cool with bugs and hairs and sleeping in a room someone just left with no towels and they will not give you any this is the place for you don’t let the outside convince you to stay here it’s so so so bad!!!!
Stayed 2 nights in Apr 2019
Response from Front Desk on May 4, 2019
We apologize for the inconvenience and disappointment this may have caused.

2/10 Terrible

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bed had mold on the box spring, the shower was disgusting and the room smelled so bad. Do not recommend this hotel!
Stayed 2 nights in Apr 2019
Response from Front Desk on May 4, 2019
We apologize for the inconvenience and disappointment this may have caused.

4/10 Poor

Gregory, Atlanta, Ga

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t waste your money here.
I’ll never stay here again! The exterior of the hotel is ok but my room was quite a shock. The carpet at the door looked like it had pulled up long ago. The drawer fronts on the dresser were broken. The entire room smelled like smoke. The floor in the bathroom was sticky. The bottom of the bathtub looked like it had never been cleaned or was permanently stained. It was nice to have a couch but it was really worn out. The bed was surprisingly comfortable given how old and worn out everything else looked but the comforter could use a good deep cleaning. I went for a race weekend so the price was a bit steep. I wish I would have known that one exit east of there were some really nice and newer hotels that I’ve had great experiences with. If I go back to Oxford or Anniston I will certainly be staying and one of them.
Stayed 1 night in Apr 2019
Response from Front Desk on May 4, 2019
We apologize for the inconvenience and disappointment this may have caused.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not cleaned. Shower handle was laying on the shower floor and shower was not cleaned at all. Toliet ran for a long time and water on the floor around it. Sheets had holes in it and didn't look like they had been washed. The room didn't look clean at all. Customer service wasn't good at all. I had made reservations for 3 rooms and had my confirmation papers with me and they only had 2 reserved for me.
Stayed 1 night in Apr 2019
Response from Front Desk on May 6, 2019
We apologize for the inconvenience and disappointment this may have caused.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Front Desk on Apr 29, 2019
We apologize for the inconvenience and disappointment this may have caused.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Price gouge
The place is old and only a few things updated. For the money I spent $175 per night I would have expected more. It was fairly clean expect for the shower curtain. Beds were not comfortable at all.
Stayed 1 night in Apr 2019
Response from Front Desk on Apr 29, 2019
We apologize for the inconvenience and disappointment this may have caused.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room but very rude employees
Room was perfectly fine but the guy behind the desk was VERY rude. I prepaid my room but as I was eating breakfast he start yelling at me and pointing at me that I needed to pay now. I had proof and confirmation that my hotels was booked and paid and still he continued to argue with me. He told his name was Sam but i dont know if it is or not. I recommend that if the company gets this review they need to give him a lesson on how to treat and talk to customers.
Stayed 1 night in Apr 2019
Response from Guest Relations on May 21, 2019
We truly regret the recent service experience you had at our hotel. Please know that this is not indicative of the encounters with our team members that we want our guests to have. Your feedback will be used as an opportunity to improve and will be shared with all of our team members. Thank you very much for your feedback, and please give us a chance to improve your perception during a future visit.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room mold in bathroom, holes in sheets, no toiletries. Staff was rude cursed at me when I complained. Checked out 2 days early and staff started cussing at me and wanted change me for checking out. Do Not stay at this crap hole, near crack, drug area. It should be burned down!!
Stayed 3 nights in Apr 2019
Response from Front Desk on May 3, 2019
We apologize for the inconvenience and disappointment this may have caused.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to highway. Friendly people. ....................................
Stayed 1 night in Apr 2019
Response from Front Desk on May 4, 2019
Thank you for choosing America's Best Value Inn!

4/10 Poor

Miko

Disliked: Cleanliness, room comfort
The Trap
The hotel rooms sucked. We had to be moved several times. The bathrooms in every room were nasty. The beds sucked nasty pillow cases burned blankets. We come to Anniston every year we will Not use this hotel again. They tried to clean up and accomadate us but this place i don't recommend.
Stayed 2 nights in Apr 2019
Response from Front Desk on Apr 15, 2019
We apologize for the inconvenience and disappointment this may have caused.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Front Desk on Apr 7, 2019
Thank you for choosing America's Best Value Inn!

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Front Desk on Apr 3, 2019
Thank you for choosing America's Best Value Inn.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
I don't like the fact that check out is at 11 but they ALWAYS come knocking on the door between 10 and 1030. The room had not been cleaned properly.
Stayed 1 night in Mar 2019
Response from Front Desk on Mar 27, 2019
We apologize for the inconvenience and disappointment this may have caused. We will address this immediately.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We found 2 bed bugs on our bed, some empty whiskey bottles under the sofa in room 205, then we got to switched to 202. The pictures used in the room were creepy as they look at you when you sleep. In room 202, the mirror is directly to your bed, which is bad designing. And also a cross drawn on the TV in that room. All of that make the room so creepy. On the bright side, the staffs were nice. They happily let us change our room when requested.
Stayed 1 night in Mar 2019
Response from Front Desk on Mar 16, 2019
We apologize for the inconvenience and disappointment this may have caused. We are looking into this matter.

2/10 Terrible

Kimberly

Disliked: Staff & service, room comfort
Rip off
The staff was very rude and they charged me 60.00 a night instead of my reservation price. I saw the clerk put 50.00 in his pocket. This place is awful.
Stayed 3 nights in Mar 2019
Response from Front Desk on Mar 10, 2019
We apologize for the inconvenience and disappointment this may have caused. Thank you for bringing this to our attention. We investigate and resolve this issue immediately.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Front Desk on Mar 4, 2019
Thank you for choosing America's Best Value Inn!

8/10 Good

Diante, Decatur GA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing too outstanding but good location and price. room was clean, no smells no bugs seen so no complaints here
Stayed 1 night in Feb 2019
Response from Front Desk on Mar 29, 2019
Thank you for choosing America's Best Value Inn!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Feb 2019
Response from Front Desk on Mar 4, 2019
Thank you for choosing America's Best Value Inn!

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Front Desk on Apr 1, 2019
Thank you for choosing America's Best Value Inn.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Jan 2019
Response from Front Desk on Jan 28, 2019
Thank you for choosing America's Best Value Inn!

10/10 Excellent

Karla H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and Room!
Pouring rain upon arrival, gave us a close and covered room. Room was clean, quite, staff over the top friendly, Bed was sooooo comfortable. Right off I20 & we will stay again.
Stayed 1 night in Dec 2018
Response from Front Desk on Jan 2, 2019
Thank you for choosing America's Best Value Inn. Hope to see you again! We always have great deals through Expedia.