Hi Rachel. I am not sure what issues you had during your stay. I know you did not like the people beside you so we moved you and upgraded you. Other than this I am not sure how we deserved a low score as we went above and beyond to make you happy including the free upgrade.

Hi Keith. We are so glad you enjoyed your visit and that the front desk staff were so helpful. We love what we do here at Ocean Reef Suites and we hope to see you again soon!

Hi Donald. We enjoyed having you visit with us. We are so happy you enjoyed your stay. We hope you can come back again very soon!

I know you were upset way before you checked in because you arrived very early with a pet to a non-pet property and could not check in early. Yes your card was attempted to be charged but declined. We charge the first night and in your case the 1 night stay in advance once the room can no longer be cancelled without penalty. The card you provided was declined. We had attempted to reach you about the declined card prior to your arrival with no response.Reservations have to have a valid card to be valid reservations. The card guarantees the reservation.The shower head is not broken. I just checked the it. The roof top deck has been closed since last year and is not open for anyone to use that is why the door was locked. We had to replace the lock after your departure because it was broke open to gain access to the roof.We are sorry that you were unhappy about not being able to check in early and since you were a repeat guest I would assume you knew we did not allow pets.We appreciate each and every guest that stays with us and we work very hard to try to make sure each visit is great. Sometimes regardless of what we do we can not make every guest happy. We just work harder to improve where we can. We have a window from 11 am until 4 pm to have all 71 rooms ready for the next guest. That is a very small amount of time to do all that we do. Which is why we could not get you in when you arrived hours before check in. I know this made you upset and feel that perhaps your review is a direct reflection of that issue and the fact that we are not animal friendly.I hope you enjoyed the one night here on the beach and wish you nothing but the best!

Hi Maggie. Thank you for being our guest. We appreciate you staying with us.

Thank you for taking the time to write a review about your visit. We truly appreciate you and we hope you will consider us again should your travels bring you back to the area.

It was such a pleasure having you stay with us during your recent visit. We are so happy you enjoyed your time here and we do hope to see you again soon!

We are so happy you had a great stay with us. We hope to see you soon!

It was a pleasure having you stay with us. We appreciate your kind remarks and hope to see you again soon! Hurry back!

Thank you for being our guest. We value your business and appreciate you giving us a 10. We hope you will return again in the near future.

We are so happy that your stay was great! It was so nice having you as our guest. We hope you will come again soon! We look forward to your next visit.

We appreciate you staying with us and we hope you return again soon!

We are so glad you enjoyed your stay. The suites are very spacious. We have one of if not the largest suites here on the beach. We hope to see you again soon!

Hi Terry. The floors were both swept and mopped before your arrival. However, we are an outside entrance property and when guest come in with the luggage carts and their rolled luggage as well as shoes they can often track in sand which gets on the floors of the room. Being a beach front property with open exterior entrances this is an issue. We have gone to non-carpeted flooring from our recent renovations. Sand being tracked in by guest is a big issue and we are planning to enclose the hotel this winter so that the issue of tracking in sand is eliminated by corridors. As we explained to you the toilet paper holders are on back order. We do have a nice closet for towels that has been installed right beside the bathroom. We will continue to work hard to please all of our guest and all suggestions are appreciated. I can assure you after this winter the changes that will transpire will be amazing. All back order items that have not come in have been reordered from a different vendor as well as the back order remaining on order in hopes that one of them shows up soon. We have all the amenities the property advertises I am not sure with which you speak of as non-existent. Please feel free to email or call me with further details so that we can know what this means and work harder to do better.

Hi Teresa. Our property has removed the carpeted flooring in our recent renovations. The fitness center and pool are closed as it is the off season. The fitness center is being relocated to another area of the property as we have noted on all websites and confirmations. The pool closes October 1st as it is an outdoor seasonal pool. Breakfast was noted as well when you arrived. Perhaps you did not hear her explaining that during the run down she gave which is standard information we supply all guest including a paper which list things to know that we also provide at check in. We do apologize about the remote. The batteries died in the remote during your stay. We would have gladly replaced them for you or even provided a new remote had you let us know. I am sorry that your stay was not up to your standards and I assure you we will work harder to try to be all you expect and more in the future.Have a blessed day!

Thank you for being our guest. We are happy you enjoyed your stay and we invite you to come visit again soon!

Thank you for staying with us. We appreciate you!

Hi Brad. We are so happy you like the improvements. Many more are to come. The breakfast is complimentary and is not a hot buffet. I am sorry the Wyndham system was having issues when you arrived. This happens from time to time and is company wide and beyond our control. That was the issue with check in and we did our best to move as quickly as possible once the issue was resolved. Tech support with Wyndham was doing all they could to take care of the system wide issue.I am not sure which room you resided in as you did not tell us you had an issue with the shower so I would appreciate you letting us know. The shower heads were all just recently replaced. The entry doors are now brand new. We truly appreciate your input and we hope that you do come back again as the new scheduled renovations are going to be nothing short of amazing! We are excited for what is to come.

Hi Melinda. We are glad you enjoyed your visit with us.A transformer across the street from us blew and they replaced it immediately once notified. They had the power out in our area for about an hour due to this situation that was beyond anyone's control. We do apologize. Our phones are also on the fiber line with Charter/Spectrum and do not work when the power is out. It was our pleasure having you as our guest and we look forward to seeing you again.

Hi Travis. This property has undergone a major renovation. We are not done yet. Many more improvements are being done over this off season as well. You won't even be able to recognize us next year once we complete the new projects! Give us a try in 2024 and be amazed at all we will have completed. We hope to see you again soon!

We are so happy you enjoyed your stay and we hope to see you again soon.

Hi Dana.The sign was for the pool fence that blew down in the recent hurricane. It said pool fence on the sign that was posted on the fence. This is required by the town when a fence is damaged during a storm until insurance adjusters and contractors can come back and repair it. Which is a process in itself. Had our pool been unsafe to use we would have certainly let you know. Our pool is cleaned daily. We are however on the ocean and with the fence being down more sand than usually blows in so we have had to vacuum it more often. The wind during your stay was pretty strong. Many replacement items including toilet paper holders and towel bars are on back order. We do apologize for this but it was not expected to be back ordered. As with many things back ordered items which are a normal now in this country and beyond our control sadly.We have more major improvements starting this month and the property will just keep getting better and better!

We are glad you found the staff to be friendly and the water pressure to be strong. The hotel has undergone some major renovations. Many more improvements are being done this winter. The floors are brand new and they are multi colored brown and tan but I can assure you it is the coloring of the floors and nothing more. Although many guest do track in sand from there luggage wheels and luggage carts as well as there feet because we are an exterior entrance beach front property. The back ordered items including towel racks and paper towel holders. These are items that were scheduled to arrive and have been submitted as back ordered by two of the three vendors we have now placed orders with. All of which is beyond our control. We are working with vendors to try to get concrete installable holders and racks that can be gotten sooner but we are still having issues as is most of the country on many things. We hope you will return and give us another opportunity in the future.

We appreciate your review and we are so happy you enjoyed your stay. Please come back again soon!

Hi Trey. You saw a water bug outside of your room which is an exterior property so the outside which is where they live. We are on the water and this was a flying water bug as we explained we can not control what flies outside the building. Now from time to time one may hitch a ride on your luggage or come into an opened balcony door. Water bugs do not like to be inside. We also have our property treated weekly as a proactive measure because we are on the Outer Banks and we are an ocean front property.We hope you will considering staying with us again. This winter we plan to make some additional major improvements at our property.

I am sorry to hear about your dis-satisfaction during your recent stay. You did come in during a hurricane/tropical storm. The storm produced very strong winds and heavy rain. The wind of course lasted for your entire short 2 days that you were here. The pool gate was damaged during the storm and we had a lot of sand blown in the pool because of the heavy wind and rain. As soon as the conditions improved our team cleaned up the pool deck and repaired what they could of the fence. This of course had to be addressed by the insurance adjusters. The pool was cleaned as well as soon as conditions allowed. No one could have used the pool during the storm as the weather would not permit it. You could barely stand up on the pool deck and with the sand blowing you would certainly have been sand blasted had you attempted it. I personally inspected your room before your arrival and the room was clean and passed our inspection which is actually 2 part. The housekeeping manager and the AGM both check rooms so we make sure nothing is missed. Because we were dealing with the storm the GM also was assisting with inspections. We checked rooms not only for cleanliness but for any damage that might have happened during the storm. The rooms were just recently, as in just a few months ago renovated. All furniture, fixtures, drapes, bedding, televisions, flooring, paint and even doors were replaced. We actually have a very large cable package. We have fiber so the channel package requires 3 different channels just for the guides. We do have local television as well. I am sure the weather certainly was a good reason for your disappointment in your visit and I am sorry that this happened on your scheduled dates.The boxes in the lobby were part of a delivery that came in and could not be hauled out to the storage until the wind and rain subsided. They were clearly off to the side of the room and certainly not in the way of any guest. There is a vanity in the room and a nice wardrobe closet located right outside the bathroom door with clothes hangers and shelves. This too is brand new from our recent renovation. I almost wonder if you have our property and another perhaps you stayed at confused. Regardless we certainly appreciate you staying with us and we hope you can return to the area under better weather conditions. It certainly was not beach weather during your visit. We wish you nothing but the best.

Hi Rob. Prices do vary depending on the time of year. Summer being full season and fall and spring shoulder. We hope to see you again soon!

Hi Karen.I know you were upset because we had a tropical storm during your stay. That was beyond our control. I would like to clarify that the statements you made are incorrect. We have a very nice closet with shelves that is at the bathroom door for the linens to go in. There is also a shelf under the sink where extra towels were left for you. The pool was cleaned as soon as the wind and rain subsided enough for it to be cleaned. It was never green but yes sand kept blowing in as it is an ocean front hotel and we were having a major storm with major wind and the dunes behind the hotel are made of sand. We cleaned it numerous times daily once the storm passed. The beach accesses are not owned by the hotel but are maintained by the town and I believe are federal properties. There are 3 access located near the hotel. One of those is actually one of the best access on the Outer Banks. It has a wonderful handicap ramp and is the home of the lifeguard center here on the beach. I also find the comment that the soap dispenser was filled with conditioner when these are disposable containers. We can not refill them as they are not refillable. So the soap is in the soap dispenser and the shampoo is in the shampoo etc. I am sure if you let the front desk know any of the three ran out during your stay we would have gladly replaced it with a new one. Our property is newly renovated and yes toilet paper holders were back ordered and still have not yet arrived. We actually just placed and order for a different one since we are having trouble getting the one we ordered previously. Everything in the room is new as we fully renovated so there is new flooring, new furniture, new drapes, new lamps, new tables, new light fixtures on the walls, new bedding, new front entrance doors, etc. We are very sorry that you were here under windy and raining and tropical storm conditions. We wish these were in our control. We do appreciate each and every guest that stays with us and we do our best to try to be sure everyone enjoys their stay.

Hi Darlene.I am so glad you enjoyed your visit. The new shampoo, body wash and conditioner holders are amazing. We love the Dove products too. They smell amazing. We will be installing microwaves in all rooms this winter as we continue with our improvements. Towel racks are also backed ordered but we hope they arrive soon. The new closet wardrobe we placed right beside the bathroom has hangers to hand your clothes while you get ready. We hope to see you again soon!

Thank you for being our guest. We are so happy you enjoyed your stay!

Hi Paul.I do not see any notes of any reported issues during your stay. If you care to let me know I would appreciate your details. You can reach out to me at the property or via email. We work very hard to try to provide the most enjoyable stay possible and your suggestions and or input would be appreciated so that we can do better in the future.

Thank you for being our guest and we are so happy you had a great visit.

Thank you for being our guest. It was wonderful having you and your family stay with us. We hope you can return again soon!

We are so happy to hear that you had a great stay! This is always our goal. We truly appreciate you being our guest and we hope that you can return again soon!

Thank you for staying with us. We appreciate you being our guest and look forward to your next visit.

Hi Rafal.Please let us know how your stay was so that we can be aware why you scored us with a 1. I saw no issues noted and when you checked out you said everything was good. We look forward to hearing from you!

Thank you for being our guest. We truly appreciate you! We hope you come back again soon!

Hi Joseph.Thank you so much! We appreciate you staying with us.

We appreciate you taking the time to give us a review about your stay. We are glad you enjoyed your time here on the Outer Banks and we hope to see you again soon!

Hi Gerald. Thank you for being our guest. I do not see any notes on file that indicate your stay had issues and you did not elaborate on the review. We can only assume all was well during your visit. Feel free to reach out to us if there was anything we should be aware of during your visit. We appreciate your staying with us and we work hard to improve daily so any suggestions are welcome.

Hi Maria.We are so happy you enjoyed your visit. We hope you can return again soon! We look forward to seeing you.

I am sorry you did not enjoy the free continental breakfast we provide. We do try to have something for everyone. We offer a variety of microwavable items for our guest to grab as a quick start to the day. I am sorry it was not a hot buffet as you had hoped. Our breakfast consist of yogurt, fresh fruit, breakfast sandwiches, burritos, waffles, cereal options, grits, oatmeal, muffins, donuts, coffee, tea, milk, and other items as we switch up so that it is not the same thing daily. There are many great restaurants in the area that we can recommend in the future for those who would like omelets and breakfast platters, etc.

Thank you for staying with us. We appreciate your business and hope to see you again.

Hi Candice. I love the idea of adding a broom and dustpan to the rooms. I will bring that up in our next company meeting. I appreciate you being our guest and we hope to see you again soon!

Thanks Mike! We appreciate you being our guest and look forward to seeing you again!

Thank you Kate. We loved having you as our guest and hope to see you again in the near future.