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Reviews of The Business Inn

2.5 out of 5
The Business Inn
180 MacLaren Street, Ottawa, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 4495 out of 6578 reviews" "
Rating 8 - Good. 1671 out of 6578 reviews" "
Rating 6 - Okay. 250 out of 6578 reviews" "
Rating 4 - Poor. 73 out of 6578 reviews" "
Rating 2 - Terrible. 89 out of 6578 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Angela

Liked: Cleanliness
Disliked: Staff & service
Ok experience
Stayed 2 nights in Apr 2024

8/10 Good

santos, Laval

Travelled with partner
Liked: Cleanliness, staff & service
Overall good
Stayed 1 night in May 2024

6/10 Okay

Haim

Travelled with partner
Disliked: Staff & service
Very unhappy for the first time . Have stayed at the business inn at least 5 times . Front desk has always been helpful and courteous. On the morning of our check out as usual we asked if we could leave our automobile in the empty out door parking which we paid for. The night before for several hours after our checkout . This request was always accepted graciously in the past . We would have picked up the automobile at 1:00 pm. A gentleman at the front desk rudely said no to our request . His attitude was that of a brute. There is a way to speak to customers and may I say he did possess this trait . This so turned us off that we have to say that we will be looking else where on our future trips to Ottawa. Thank you
Stayed 1 night in May 2024

8/10 Good

lawrence

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff of this proerty are awesome! The location near downtown is unbeatable if you have business to attend in downtown Ottawa like I did, as is the price point for the quality of service and the amenities. Free delicious hot breakfast, free laundry facilities and even free detergent! You cant beat it! The only thing I disliked was the layout of the flooring and rooms as well as the layout of the stairs and elevator. That, plus it seems that the neighbourhood is not safe after dark, are the two negative things I have to say about this property. Other than that, 4 out of 5 stars!
Stayed 1 night in May 2024

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great suite with 70-inch TV, full kitchen, tv in the master bedroom as well. Walkimg distance to everything.
Stayed 1 night in May 2024

10/10 Excellent

Oluwabukolami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 1 night in May 2024

8/10 Good

Dejan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Goe

Disliked: Cleanliness, staff & service, property conditions & facilities
reception very agrissive with the customer
Stayed 1 night in May 2024

8/10 Good

BRANDON

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

2/10 Terrible

elroy

Stayed 2 nights in May 2024

8/10 Good

Mohammad

Business traveller
Liked: Staff & service
Great value for price. Extensive remodelling is occurring so rating reflects that.
Stayed 2 nights in Jan 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well located. Breakfast is great. Spencer, at the reception, was very welcoming and professional. My family and I had a great stay.
Stayed 1 night in May 2024

10/10 Excellent

Irving

Business traveller
Liked: Cleanliness, staff & service
Pleasant room, linens, towels, breakfast superb self serve.
Stayed 1 night in May 2024

10/10 Excellent

Shabnam

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good ,will come again
Stayed 2 nights in May 2024

10/10 Excellent

Kapil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect value for money
Stayed 1 night in May 2024

10/10 Excellent

Nelli

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Bennett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place - located at a central spot, with lots of eatery in surrounding. Decent breakfast. Proper seevice
Stayed 3 nights in May 2024

10/10 Excellent

Almarie

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Anurag

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice suite style hotel.The free breakfast is a nice addition.
Stayed 2 nights in May 2024

10/10 Excellent

rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, a little bit old, but clean
Stayed 1 night in May 2024

8/10 Good

Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Songpon

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Close to eating place, good spot in ottawa. Will go back again
Stayed 2 nights in Apr 2024

10/10 Excellent

lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We will go back again
Stayed 4 nights in May 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service
Really close to the House of Commons. Great gym nobody uses it. Pretty good breakfast. If you are young and want to party the strip outside is the only game in town. Ottawa is a pretty sleepy town. Quiet enough to sleep
Stayed 2 nights in May 2024

6/10 Okay

Georgia

Business traveller
Liked: Cleanliness, staff & service, amenities
It was close to where I needed to be
Stayed 1 night in May 2024

8/10 Good

Macario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service is good.
Stayed 2 nights in May 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with a very friendly staff. Generous breakfast is included.
Stayed 3 nights in May 2024

8/10 Good

Marie-France

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Erwin

Liked: Cleanliness, staff & service
OK, the big problem for me was the lack of a refrigerator. Also being hit with a $100 damage deposit upon arrival was a bit of a surprise. The rest was good; the TV's were big; there was a lot of room in the suite and everything was clean. So all in all, not so bad!
Stayed 4 nights in May 2024

10/10 Excellent

Mariellen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly!
Stayed 3 nights in May 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

GALINA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is conveniently located on the street leading to the parliament and it might be the best walkable Elgin street. 15 min walk there. Lots of pubs, restaurants and cafe around the hotel and one is at the same building. The hotel is quiet with the knowledgable and very polite staff. There are 4 people to check in and check out the visitors.
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our Executive Suite. It was large and clean and well appointed. Plenty of USB charging and Dual flat-screen TV's.
Stayed 3 nights in May 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot in the downtown, universitt area.
Stayed 1 night in May 2024

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rental units are fully furnished renovated little apartments. Downtown, 5 minute walk to Parliament buildings Small full kitchen, bedroom,bathroom, living room. Open concept. Will stay there again.
Stayed 1 night in May 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was over the front lobby and near entrance to the underground. Every morning garbage trucks picked up and banged steel around 7.34 am to 8.00 am. Very annoying. Hence not very quiet
Stayed 3 nights in May 2024

10/10 Excellent

Marie-Pierre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Business Inn is the perfect place to stay in Ottawa! It has everything one needs: parking, breakfast, gym, large suites, laundry. It is also located in the best area.
Stayed 2 nights in May 2024

10/10 Excellent

Frank

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room. I went with my son, gave him the bed and took the couch. I had the best sleep I’ve had in 20 years. Great location, not far from downtown. Safe area as well.
Stayed 1 night in May 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Monique

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly. The room was clean and spacious. The information about the 10$ off if no cleaning is required should really be given at check-in. The breakfast was great and I appreciated the gluten free options and the option to take it in a bag to go. I will definitely keep this hotel in mind next time I am in ottawa and recommend it to friends.
Stayed 2 nights in May 2024

8/10 Good

Fred

Liked: Cleanliness, property conditions & facilities
The location was close to where we wanted to be, the area was home to many homeless.
Stayed 1 night in May 2024

10/10 Excellent

Ken

Absolutely wonderful hotel and staff!
Stayed 4 nights in May 2024

10/10 Excellent

nardanong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. Staff, rooms, location.
Stayed 1 night in May 2024

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness
Good location walkable to lots of places. The parking is a bit sketchy and expensive.
Stayed 1 night in May 2024

10/10 Excellent

Joyce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and understanding. The property was welcoming of families. Our family of 5 was well accommodated in what was a spacious unit of rooms (bedroom bathroom kitchen dining area lounge area / second bedroom with the pull-out sofa bed). The breakfast had a wide selection of standard fare. The amenities in our room were superb (iron, kettle, large fridge, oven, stovetop, pots/pans, dinnerware, cutlery, dish drying rack, computer). The location was quite central. Decor is outdated, but not a dealbreaker -- that's for sure. Everything was clean. Great bang for our buck.
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean. Breakfast included and it was pretty good. Parking cost extra however everything is in walking distance so it was worth paying for the parking and just walk around town. 10 minutes away from the Nature Museum which was one of our destination. Will definitely come back on my next visit.
Stayed 1 night in May 2024