Indoor pool, outdoor pool, open 6:30 AM to 10:00 PM, sun loungers
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Reviews of Hilton Lac-Leamy

4.5 out of 5
Hilton Lac-Leamy
3 Boul Du Casino, Gatineau, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1006 reviews" "
Rating 8 - Good. 204 out of 1006 reviews" "
Rating 6 - Okay. 57 out of 1006 reviews" "
Rating 4 - Poor. 32 out of 1006 reviews" "
Rating 2 - Terrible. 22 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a great location staff and service were outstanding
Stayed 2 nights in Apr 2024

10/10 Excellent

Sherralee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to see a bar at the outdoor pool area. It would make it more like a "resort" destination.
Stayed 2 nights in May 2024

10/10 Excellent

Bruno

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in May 2024
Response from Justine on May 6, 2024
Thank you! See you soon!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Lac-Lemay on Apr 28, 2024
Thank you for the beautiful note ! We hope to see you soon !

8/10 Good

Liam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great staff, very nice room, lovely restaurant, great location
Stayed 1 night in Feb 2024
Response from Hilton Lac Leamy on Apr 21, 2024
We are happy to read you enjoyed your experience at the Hilton Lac Leamy! Thank you so much for visiting us and we hope to see you again soon!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location outside of Ottawa but close enough to stage for a visit to the capital
Stayed 2 nights in Apr 2024
Response from Hilton Lac Leamy on Apr 21, 2024
We are happy to read you enjoyed your experience at the Hilton Lac Leamy! Thank you so much for visiting us and we hope to see you again soon should you wish to visit the capital once more!

10/10 Excellent

Shawn

Stayed 1 night in Apr 2024
Response from Hilton Lac-Lemay on Apr 28, 2024
Thank you for the note ! We hope to see you soon

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elsa on Apr 4, 2024
Merci beaucoup pour cette belle note ! On espère vous revoir bientôt.

2/10 Terrible

Katsi

Stayed 1 night in Dec 2023
Response from Sylvie on Mar 19, 2024
Nous tenons à vous remercier d’avoir pris le temps de compléter le questionnaire au sujet de votre plus récent séjour avec nous. Sachez que nous apprécions vos commentaires et suggestions, car ils nous permettent de maintenir et d'améliorer nos standards de services et de qualité. Notre objectif est d’offrir un service digne d’une note parfaite, soit 10/10 dans toutes les catégories des services offerts à notre hôtel. Le pointage que vous nous avez accordé indique que votre séjour n’a pas été à la hauteur de vos attentes et de nos ambitions.  Nous aimerions avoir la chance de vous parler de vive voix afin de mieux comprendre ce qui s’est passé durant votre séjour et ainsi avoir la chance de rectifier la situation. Vous pouvez nous contacter au 819-790-6444. Anticipant des nouvelles de vous très bientôt, nous vous prions d’accepter, nos plus sincères salutations. ***************************************** We wish to thank you for your time and commitment in completing the Hilton Lac-Leamy guest survey regarding your recent stay. We value your comments and suggestions, as they allow us to maintain, and improve upon our high standards of service. Our goal is to be worthy of a “Perfect 10” score from all of our guests. It has come to our attention that we have not fully realized this ambition.  We would be happy to follow-up with you on any outstanding issue stemming from any aspect of your experience with us. We would like to have the chance to discuss with you over the phone in order to understand better the situation during your stay so we can make things right. You can contact us at 819-790-6444. Hoping to hear from you soon. Sincerely,

8/10 Good

Jo Anne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel is stunning and we have stayed previously for a mini holiday right here in our own town. Our grandchildren loved the pool and were so excited to be swimming outside in March. 😊 The Breakfast Brunch staff on March 2nd my husband and our 2 granddaughters were treated like VIPs. Truly wonderful people one lady even went with the girls to the ladies room so Papa didn’t have to stand guard at the ladies room door. The girls are 5 and 7 yrs old. 5/5 10/10 Thank you for being so professional and caring. JoAnne Belisle and Brian Declare
Stayed 1 night in Mar 2024
Response from Sylvie on Mar 19, 2024
In my own personal name and in the name of the entire Hilton Lac-Leamy Team, we wish to thank you for taking the time to share your impressions regarding your most recent stay with us. We are pleased to hear that our personnel were able to meet your expectations. It is with great pride that I will share your kind words with all of my colleagues. We value your comments and suggestions as they allow us to maintain and improve our high standards of service.   We are always here for you. We hope to have the privilege and great pleasure of welcoming you again very soon. Sincerely,

8/10 Good

Lyne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We always love staying at the Hilton lac Leamy it is very convenient with the attached casino and beautiful indoor and outdoor heated pool. However I find that for the price of the rooms it should include free bottle of water and this trip there was no soap in the bottles in the shower it was empty.
Stayed 1 night in Mar 2024
Response from Sylvie on Mar 19, 2024
In my own personal name and in the name of the entire Hilton Lac-Leamy Team, we wish to thank you for taking the time to share your impressions regarding your most recent stay with us. We are pleased to hear that our personnel were able to meet your expectations. It is with great pride that I will share your kind words with all of my colleagues. We value your comments and suggestions as they allow us to maintain and improve our high standards of service.   We are always here for you. We hope to have the privilege and great pleasure of welcoming you again very soon. Sincerely,

8/10 Good

Sri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dog walks area outside the Lobby pet waste bags pilling up/ over plow. Walking area leading to pet area the walk area is tripping hazard.
Stayed 2 nights in Mar 2024
Response from Anouk on Mar 3, 2024
Thank you for your feedback. I will inform my supervisor of the situation. We are very sorry about the issue.

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Lac-Leamy on Mar 18, 2024
Merci énormément pour la belle note! Passez une excellente journée et au plaisir de vous revoir bientôt!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, was taken care of. Amazing comfort on the king size bed and rooms are gorgeous!
Stayed 1 night in Feb 2024
Response from Hilton Lac Leamy on Feb 28, 2024
We are very pleased to hear this. Thank you for staying at the Hilton Lac Leamy. We hope to see you again in the near future!

10/10 Excellent

Maurice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our time at your hotel.
Stayed 1 night in Feb 2024
Response from Hilton Lac Leamy on Feb 20, 2024
We are very pleased to hear that! Thank you for staying at the Hilton Lac Leamy. We look forward to seeing you again!

10/10 Excellent

Marc-Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique views. Beautiful site. Easily the best hotel in the area.
Stayed 1 night in Feb 2024
Response from Hilton Lac Leamy on Feb 20, 2024
Thank you so much for staying at the Hilton Lac Leamy. We are very happy to hear this message. We hope to see you again in the near future!

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Elsa on Feb 17, 2024
Merci beaucoup pour cette très belle note. On espère vous revoir bientôt !

6/10 Okay

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Charles on Feb 15, 2024
Nous nous excusons que votre séjour parmi nous n'était pas au niveau de vos attentes. N'hésitez pas de nous contacter directement si vous désirez nous partager votre expérience.

10/10 Excellent

michele

Stayed 1 night in Feb 2024
Response from Elsa on Mar 23, 2024
Thank you for this rate. We are looking forward to see you on your next stay. Have a wonderful evening !

10/10 Excellent

Jean-Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tr
Stayed 1 night in Feb 2024
Response from Charles on Feb 15, 2024
Nous sommes ravis d'entendre que vous avez passez un beau séjour parmi nous! Merci de la bonne note!

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice room and property but we went there for a winter getaway and for price we were expecting the amenities to be working. Both men's and woman's steam rooms were out of order, one of the out door hot tubs was empty and out of order the other hot tub was set to 97 degrees which is far from hot, it's less than body temp. Staff said they have no control of temp it was controlled by corporate. Outdoor pool was nice though, the jets that feed were far warmer than the "hot tub"
Stayed 1 night in Feb 2024
Response from Charles on Feb 15, 2024
We are very sorry to hear these issues affected the quality of your stay. If you can contact us directly, we would love to speak of these issues with you. Thank you for your feedback and we look forward to hearing from you.

2/10 Terrible

Ahmad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Horrible experience . Something needs to change !
Not good at all .they had not one water bottle (450$ room btw ) , I went to vending machine and it was not working , I understand that it’s a third party but im your customer , without any water , running around at 4 am trying to find water and your staff literally said they have no water and to drink from the fountain . Me and my pregnant spouse had to go down to drink from the fountain at 4 am and whenever we got a thirsty . Ridiculous , I am paying a lot of money for that ? You can’t even put two water bottles ? Motels put water bottles but you want to save 1.5$ on a customer that spent over 750$ (room , food , alcohol ) in one night . I wanted to stay 4 nights but the service was so bad I stayed and left super thirsty and upset . I order breakfast with a coke and ice tea , the food comes with no butter no coke no ice tea and it took him 38 minutes to bring it up . Our food got cold and we didn’t eat it (116$ breakfast) .how does it take 38 min to grab a can of coke and bottle of ice tea and some butter ? There’s nothing to cook !!!! I have stayed at 60$ motels with better service and that’s me being honest . Talking nicely to people does not solve issues . The staff was very nice telling me there is no way for them to get me water or any liquids when was very nice handing me the warm coke 38 minutes after giving us our breakfast .
Stayed 1 night in Jan 2024
Response from Charles on Feb 15, 2024
We are very sorry to hear you did not enjoy your stay with us. If you can contact us directly, we would love to speak of these issues with you. Thank you for your feedback and we look forward to hearing from you.

4/10 Poor

Reetesh

Disliked: Property conditions & facilities
Did not get the room type requested.
Stayed 1 night in Jan 2024
Response from Charles on Feb 15, 2024
We do apologize for the inconvenience this caused. Please do not hesitate to contact us directly if you would like to speak more about this issue.

10/10 Excellent

sophie

Stayed 1 night in Jan 2024
Response from Elsa on Mar 23, 2024
Thank you for this note. Have a wonderful evening.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything short walk to casino
Stayed 1 night in Jan 2024
Response from Charles on Feb 15, 2024
We are delighted to hear you enjoyed your stay with us! Thank you for the good rating!

8/10 Good

SHARON

Stayed 1 night in Jan 2024
Response from Charles on Feb 15, 2024
We are delighted to hear you enjoyed your stay with us! Thank you for the good rating!

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024
Response from Charles on Feb 15, 2024
We are delighted to hear you enjoyed your stay with us! Thank you for the good rating!

10/10 Excellent

Roberto

Liked: Staff & service, property conditions & facilities, room comfort
All perfect exept cofee cup was dirty
Stayed 1 night in Jan 2024
Response from Charles on Feb 15, 2024
We are delighted to hear you enjoyed your stay with us! Thank you for the good rating! (we do apologize for the coffee cup)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Charles on Feb 15, 2024
Nous sommes ravis d'entendre que vous avez passé un beau séjour parmi nous! Merci de la bonne note!

8/10 Good

Leonard

Stayed 2 nights in Dec 2023
Response from Charles on Feb 15, 2024
We are delighted to hear you enjoyed your stay with us! Thank you for the good rating!

10/10 Excellent

Jeff

Stayed 1 night in Jan 2024
Response from Charles on Feb 15, 2024
We are delighted to hear you enjoyed your stay with us! Thank you for the good rating!

8/10 Good

Michael A

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Charles on Feb 15, 2024
We are delighted to hear you enjoyed your stay with us! Thank you for the good rating!

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023
Response from Charles on Feb 15, 2024
We are delighted to hear you enjoyed your stay with us! Thank you for the good rating!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charles on Feb 15, 2024
We are delighted to hear you enjoyed your stay with us! Thank you for the good rating!

10/10 Excellent

mohssine

Stayed 1 night in Dec 2023
Response from Charles on Feb 15, 2024
Nous sommes ravis d'entendre que vous avez passez un beau séjour parmi nous! Merci de la bonne note!

10/10 Excellent

Habib, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2023
Response from Elsa on Jan 4, 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charles on Feb 15, 2024
Nous sommes ravis d'entendre que vous avez passez un beau séjour parmi nous! Merci de la bonne note!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Charles on Feb 15, 2024
Nous sommes ravis d'entendre que vous avez passez un beau séjour parmi nous! Merci de la bonne note!

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Charles on Feb 15, 2024
Nous sommes ravis d'entendre que vous avez passez un beau séjour parmi nous! Merci de la bonne note!

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Just fabulous. Room service delicious at very affordable prices. Very friendly, attentive to detail hotel staff. Will DEFINITELY return.👍
Room service.
Stayed 1 night in Dec 2023
Response from Elsa on Jan 4, 2024
Thank you so much for your review Steven. We hope to see you again soon.

8/10 Good

Miranda

Stayed 1 night in Dec 2023
Response from Charles on Feb 15, 2024
We are delighted to hear you enjoyed your stay with us! Thank you for the good rating!

10/10 Excellent

Louis

Stayed 1 night in Dec 2023
Response from Charles on Feb 15, 2024
Nous sommes ravis d'entendre que vous avez passez un beau séjour parmi nous! Merci de la bonne note!

10/10 Excellent

Joane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Charles on Feb 15, 2024
Nous sommes ravis d'entendre que vous avez passez un beau séjour parmi nous! Merci de la bonne note!

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Charles on Feb 15, 2024
Nous sommes ravis d'entendre que vous avez passez un beau séjour parmi nous! Merci de la bonne note!

10/10 Excellent

Tina

Stayed 1 night in Dec 2023
Response from Charles on Feb 15, 2024
We are delighted to hear you enjoyed your stay with us! Thank you for the good rating!

10/10 Excellent

Ted

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Anna Sue

Great amenities and service
Stayed 1 night in Dec 2023

10/10 Excellent

maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023