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Reviews of harry's home Bern-Expo

4 out of 5
harry's home Bern-Expo
25 Bernstrasse, Ostermundigen, BE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 90 out of 134 reviews" "
Rating 8 - Good. 32 out of 134 reviews" "
Rating 6 - Okay. 9 out of 134 reviews" "
Rating 4 - Poor. 1 out of 134 reviews" "
Rating 2 - Terrible. 2 out of 134 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place for our family and the staff were awesome!!!
Stayed 1 night in May 2024
Response from Moritz on May 15, 2024
Hello RobertThank you so much for your kind compliments.We are happy to read, that our staff made a great experience for you.Kind regards

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom had musty odor. Had to move to a different room.
Stayed 3 nights in May 2024
Response from Moritz on May 15, 2024
Dear LawrenceI am sorry to read about the smell, however I guess it was better in the other room.We certainly hope to get another chance from you.Kind regards

10/10 Excellent

Anas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Moritz on Apr 17, 2024
Hello AnasGreat rating!, Thank you very much for it.Best wishes

10/10 Excellent

TSEGAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. Good stuff
Stayed 2 nights in Feb 2024
Response from Moritz on Mar 15, 2024
Dear TSEGAYThank YOU for this superb rating.Kind regards

10/10 Excellent

Vira

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, clean and comfortable for family with kids.
Stayed 1 night in Dec 2023
Response from Moritz on Dec 28, 2023
Dear ViraThank you for that awesome rating.Kind regards

10/10 Excellent

Nikola, New Providence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Moritz on Dec 28, 2023
Dear NikolaThank you for this great rating.We hope to see you soon again

8/10 Good

Justin

Liked: Cleanliness
.
Stayed 7 nights in Nov 2023
Response from Moritz on Nov 26, 2023
Dear JustinThank you for the awesome rating.Kind regards

10/10 Excellent

Bradley

Stayed 3 nights in Oct 2023
Response from Moritz on Nov 19, 2023
Dear BradleyThank you so much for this awesome rating.Best wishes

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harry’s home, Bern New hotel, opened last year I think, and everything still feels new. If you drive there is underground parking but I don’t know if it is chargeable…. you probably do have to pay. We travelled in from Zurich Airport by train and there is a train station (Ostimundigen) a few minutes walk from the hotel. Plus excellent bus connections to and from Bern - the bus stop is a couple minutes walk from the hotel. One day we travelled from Ostimundigen to Thun and then took a boat ride - amazing day around the lake. Staying at Harry’s Home also entitles you to a free travel pass around Bern - we used it often on train and bus. We hired one of the studio apartments. The view was not great but at least we were not looking at the bin area - maybe a rooftop garden would improve the view. We were impressed with the layout, decor and technology. Heating, blind control and light king were all controlled from a wall panel. The is ample storage and a safe in the room. The bed was very comfortable and the room spacious. We had a cooking area with a hob and microwave - it’ll be handy if you bring a washing up sponge, a small amount of washing up detergent for your stay and a cloth to wipe the area down. Plus there is a fridge. Pots, pans, plates, cutlery etc are all provided. As is a broom, dustpan and brush The is also a laundry / washing machine room and use of a steam iron in one of the service points. Again you’d need to bring clothes detergent and fabric condition
Stayed 3 nights in Sep 2023
Response from Moritz on Sep 10, 2023
Dear ChristineWe cant thank you enough for this great and detailed review.it was a pleasure to read and to host you.Hopefully we can welcome you again soon.Best wishes from Berne

8/10 Good

Nir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with excellent location just steps from the train station. Nice benches to seat outside . If you are on the way to Young boys Bren match , this probably will be the perfect value for money. It was end of August, chilly outside, and they turned on the heat so n door was a bit hot . Expensive extras but overall good value for money.
Stayed 1 night in Aug 2023
Response from Moritz on Sep 2, 2023
Dear NirIt was a pleasure to read your comment and of course to host you. Thank you further for the rating.Since the August was very hot in generall, we havent cooled down enough, but I can asure you, we havent been heating these days ;)We hope to see you soon again

4/10 Poor

Jameel

Travelled with family
Liked: Amenities
The main unpleasant issue was the Aircondition. It was mentioned that there is an Aircondition. But unfortunately there were a sound of an Aircondition only. No cool air nor flow coming out. The ventilation of the room is very little. Only a snail window that can be opened, but unfortunately no airflow. I reserved 3 nights, but I stayed for one and I couldn’t continue for more. My advice is to provide fans at least. Thanks
Stayed 3 nights in Aug 2023
Response from Moritz on Sep 2, 2023
Dear JameelThank you for your comment.We received similar comments , however since the ventilation system is working within the laws we are not able to instal an aircondition as most people know. There are environmentally friendly reasons behind this law and we are happy to support our nature.Thank you for understanding

10/10 Excellent

Haesugk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is safe and clean. The hotel staff are kindly and attentive.
Stayed 1 night in Aug 2023
Response from Moritz on Aug 19, 2023
Good day HaesugkWhat an amazing rating, thank you so much for it.We hope to see you soon again

2/10 Terrible

TANER

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheep breakfast, expensive parking
Stayed 1 night in Jul 2023
Response from Moritz on Jul 28, 2023
Dear TanerWe are sorry, that we couldnt meet your expectations.May I kindly ask, what went so wrong on your stay, that we deserve this rating? We would appreciate, if you contact us directlyLooking forward to hear from youMoritz

10/10 Excellent

LUCIANA

Stayed 1 night in Jul 2023
Response from Moritz on Aug 19, 2023
Dear LucianaThank you for the great rating!Kind regards

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and easy parking. Transit right outside. Bit pricey but it was switzerland so that’s expectable.
Stayed 2 nights in Jun 2023
Response from Gabor on Jul 4, 2023
Dear Stephan, thank you for your review. Our location is indeed great. Parkinng in Switzerland and especially in cities comes with a pricetag as parking spots are limited. Warm regards, Gabor

10/10 Excellent

CAROL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Steps from train station….clean and modern…great breakfast…a perfect spot!
Stayed 2 nights in Jun 2023
Response from Gabor on Jun 21, 2023
Dear Carol, thank you for your amazing review! It is great to hear that you perceive us as the perfect spot & enjoyed our breakfast! See you soon!

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff! The place is so clean. The rooms are very big and the hotel has laundry facilities! I loved this place!
Stayed 1 night in May 2023
Response from Gabor on Jun 6, 2023
Hi Agnieszka, thank you so much for your wonderful review & kind words. I am happy to hear that you love our product. The laundry facilities are indeed very convenient. We hope to see you soon. Warm regards, Gabor

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing. It takes 2 min to walk to train station! It is clean, spacious, and the staff is amazing!!! You will not regret staying here! They also have laundry facilities and a dryer!!!
Stayed 1 night in May 2023
Response from Gabor on Jun 2, 2023
Dear Angieszka, thank you for your wonderful review and kind words. How nice to hear, that you appriciated our services & spacious clean facilities as well as the location. See you soon! Warm regards, Gabor

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BERNA
The place wasnt that center but it was cheap and clean, Switzerland public transportation made it easy to get infront, there is a train station by the side, so is really easy to catch trains and dont go back to the central station.
Stayed 1 night in Mar 2023
Response from Gabor on May 30, 2023
Dear Maria, thank you for your positive review. Our location is indeed very convenient with several different transportation option in walking distance.Warm regards,Gabor

10/10 Excellent

Charlie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and excellent hotel
Stayed 2 nights in May 2023
Response from Gabor on May 8, 2023
Hi Charlie, WOW! thank you so much for our kind words! We highly appreciate your kindness. We are happy that you had a blast! :)See you soon!

10/10 Excellent

Taleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, excellent service and the room could not have been more clean! Lots of room to put your things, Wi-Fi was excellent and lots of convenient plug-ins in the room. Breakfast buffet is overpriced by a lot though. Would absolutely stay here again!!
Stayed 3 nights in Feb 2023
Response from Moritz on Feb 21, 2023
Dear TaleenWhat an amazing feedback! Thank you so much.It is nice to read, that our afford is recognise and we could give you a great experience.We hope that you dont let us wait to long for your next visit.Kind regards

10/10 Excellent

YUKIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs of the hotel are kind and friendly and also the facilities based on wood is well mixed with morden design. I am satisfied with the hotel so much.
Response from Gabor on Dec 29, 2022
Dear Yukio,Thank you for your kind words. It is wonderful to hear that you had great time enjoying our beautiful facilities. We would be very happy to welcome you back soon. Warm regards, Gabor

10/10 Excellent

Reiko

Stayed 1 night in Oct 2022

10/10 Excellent

kubra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a modern place. Loved the room layout and staff were very friendly and helpful
Stayed 2 nights in Aug 2022
Response from Gábor on Sep 19, 2022
Hi Kubra, it is so great to hear that you loved our room layout, friendly and helpful staff. We would be happy to welcome you back soon. Warm regards, Gábor

10/10 Excellent

Rhodora M

Stayed 1 night in Aug 2022
Response from Gábor on Sep 19, 2022
Dear Rhodora M, Thank you for your great review. We would love to hear more from you and welcome you back soon. Warm regards,Gabor

8/10 Good

Mi Eon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean
Stayed 2 nights in Aug 2022
Response from Gábor on Aug 29, 2022
Dear Mi Eon,Thank you for your positive review. I am happy to hear that you like our new & clean product. We look forward to welcome you back soon! Warm regards, Gabor

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from Stefan on Aug 13, 2022
Dear daniel, thanks for your wonderful review. It is lovly to read that you appreciate our Team. Great that you enjoyed our facilities & high level of cleanliness as well as our comfortable room. We hope to see you soon. Warm regards-Stefan

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Stefan on Aug 8, 2022
Hallo Daniel, vielen Dank für deine Bewertung und es freut uns zu sehen, dass dir dein Aufenthalt bei uns gefallen hat. Herzliche Grüße-Stefan

8/10 Good

Philip

Stayed 3 nights in Jul 2022
Response from Gábor on Aug 3, 2022
Lieber Philip Besten Dank für deine positive Bewertung. Es würde uns freuen dich bald wieder bei uns begrüssen zu dürfen. Wie schaffen wir es dann auf eine 10/10? Liebe Grüsse Gábor

10/10 Excellent

Kaushik

Stayed 1 night in Jul 2022
Response from Gábor on Jul 18, 2022
Dear Kaushik Thank you for your great review. I am happy to read that you had a blast in our hotel. Looking forward to have you stay with us soon again. Warm regards, Gabor

6/10 Okay

Vahan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and good size rooms, nice new hotel. Service was nice. They gave us a free transport pass for intercity trains/busses for duration of the stay which was very helpful. The most disappointing thing was the breakfast which was extra 20chf per day. I was expecting a lot more for that. All you get is boiled eggs which u gotta boil yourself, also the egg omelette was very runny. Besides that it’s just bread, Nutella, jam and some mediocre cheese and deli meat. Couple of other small things like yogurt. Best part was probably the coffee. For 20chf it was a pretty sad breakfast. For the price of the rooms and the lack of items on menu, it should’ve been included in the price
Stayed 3 nights in Jun 2022
Response from Gabor on Jul 6, 2022
Dear Vahan Thank you for taking the time to write a review. I am happy to hear that you appreciate our large, clean & new rooms. The Bern Ticket is indeed a very nice benefit to visit the city and its surroundings. Our breakfast offeres a variety of cold cuts, cheese, cereals, spreads, dairy products, chipolata, scrambled eggs, boiled eggs, breads, butter croissants etc. Where possible our products are from the region or Switzerland as well as organic, the eggs free range. Kindly note that in average a coffee in Switzerland costs CHF 4.50 and a butter croissant CHF 2.20. Our pricing is very fair considering the coststructure in Switzerland. As part of the harry's home concept guest should only pay for the amenties & services they use. We would look forward to welcome you back soon. Warm regards, Gabor

8/10 Good

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. conveniently located.
Stayed 1 night in May 2022
Response from Gabor on Jun 11, 2022
Dear Raquel Thank you for your positive review. I am happy to hear that you enjoyed your stay and our well located hotel. I would look forward to welcome you back soon. Warm regards, Gabor

10/10 Excellent

zahra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of best
Great stuff clean room great location Best of best
Stayed 3 nights in May 2022
Response from Gabor on Jun 13, 2022
Dear Zahra Thank you so much for your kind words. I am happy to hear that you liked our hotel & it's location. Would look forward to welcome you back soon. Warm regards, Gabor

10/10 Excellent

Tae, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location if you are visiting Bern or surrounding area. It is right next to the train stop Ostermundigen and it is just 2 stops away from Bern bahnhof which gets you in the centre of Bern's busiest streets. The apartment Hotel was very new and clean. If you are looking for a nice large bedroom with couch, they have it for you. I would recommend this place for anyone who is looking for a visit to Bern and want to get an option outside of Bern. The reception will give you 48 hrs Bern public transportation ticket which is totally worth it.
Stayed 1 night in Apr 2022
Response from Gábor on May 2, 2022
Dear Tae, Thank you for your taking the time to review our hotel. I am happy to hear that you had a very positive experience with us. The location is indeed great and the access to public transport conveniently located a few steps away. Spacious rooms and warderobes are important to us and i am glad you are rooting for us. We look forward to welcome you back soon. Warm regards, Gábor

10/10 Excellent

Leyla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mooi hotel en aardig personeel.
Stayed 1 night in Apr 2024
Response from Moritz on Apr 17, 2024
Hello LeylaWe thank you so much for your feedback and compliments.Kind regards

8/10 Good

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Moritz on Mar 23, 2024
Lieber FerdinandVielen Dank für die tolle Bewertung.Herzliche Grüsse

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!
Stayed 1 night in Feb 2024
Response from Moritz on Mar 15, 2024
Dear AlvaroThank you so much for the awesome review.We hope to see you soon again

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Moritz on Mar 15, 2024
Thank you for your great rating.All the best

8/10 Good

Christian

Stayed 2 nights in Feb 2024
Response from Moritz on Mar 15, 2024
Lieber ChristianWir danken dir ganz herzlich für deine Bewertung.Liebe Grüsse

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes neueres Hotel gut gelegen nähe Messe Bern Es gibt nichts negatives ausser ( für mein Empfinden) die Parkgebühren sind viel zu hoch. 25.- wenn ich abends ankomme und nächsten Morgen wieder fahre dann sind die 25.- zu viel.
Stayed 2 nights in Feb 2024
Response from Moritz on Mar 15, 2024
Guten Abend MarcoTop Kommentar, vielen Dank dafür.Die Parkpreise sind für Bern durchschnittlich, da gibt es aber auch deutlich teurere Möglichkeiten.Freundliche Grüsse

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Verlief alles ohne Probleme
Stayed 1 night in Feb 2024
Response from Moritz on Mar 15, 2024
Lieber AndresViele lieben Dank für deinen Kommentar.Alles Gute

10/10 Excellent

Schneider

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern und gut gelegen
Wundervolles Ambiente. Für Business Reisen mit Fahrzeug super mit Tiefgarage. Sauber und guter Service
Stayed 1 night in Feb 2024
Response from Moritz on Mar 15, 2024
Guten AbendGanz herzlichen Dank für eure tolle Bewertung.Es freut uns, wenn wir euch bald wieder sehen dürfen.Herzliche Grüsse

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne große Zimmer. Hotel ist sehr gepflegt. Frühstück war reichhaltig.
Stayed 2 nights in Jan 2024
Response from Moritz on Feb 3, 2024
Hallo RobertVielen herzlichen Dank für deinen Kommentar.Es freut uns riesig, dass es dir bei uns so gut gefallen hat.Hoffentlich bis bald

8/10 Good

Philine

Stayed 1 night in Jan 2024
Response from Moritz on Mar 23, 2024
Dear PhilineThank you for the great rating.Best wishes

6/10 Okay

Roger

Stayed 1 night in Jan 2024
Response from Moritz on Jan 29, 2024
Guten Abend RogerVielen Dank für die Bewertung.Darf ich fragen, was wir für einen neuen Besuch noch verbessern können. Mit einem konstruktiven Feedback können wir besser an uns arbeiten.Herzlichen Dank im Voraus

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Moritz on Jan 8, 2024
Hello and thank you for this awesome rating.Best wishes

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kann ich empfehlen
Tiptop wie es sein muss. Würde auch länger bleiben. Frühstück sehr schön, Preis eher hoch.
Stayed 1 night in Dec 2023
Response from Moritz on Dec 28, 2023
Guten Abend ThomasEs freut uns, dass wir dich überzeugen konnten und du uns mit einer so tollen Bewertung ehrst.Hoffentlich bis bald

10/10 Excellent

Yannick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Laura on Dec 14, 2023
Lieber YannickVielen lieben Dank für deine hervorragende Bewertung.Es freut uns, dass du deinen Aufenthalt geniessen konntest. Dein Team vom harry's home Bern - Ostermundigen

8/10 Good

SUNGHO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Moritz on Dec 10, 2023
Dear SunghoThank you so much for your great rating.Best wishes