Terrace/patio
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Reviews of Homewood Suites Ajax, Ontario, Canada

3 out of 5
Homewood Suites Ajax, Ontario, Canada
600 Beck Crescent, Ajax, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1003 reviews" "
Rating 8 - Good. 275 out of 1003 reviews" "
Rating 6 - Okay. 80 out of 1003 reviews" "
Rating 4 - Poor. 34 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness
Disliked: Amenities
There were only 2 hangers in each closet. We were staying for 4 nights. When we asked if we could have a few more they brought ua a few old wire hangers that had seen better days and had likely been left there by prior guests. We had a 2 bedroom suite. With a kitchen. Not well stocked. One knife and only 3 plates.
Stayed 1 night in May 2024

10/10 Excellent

Érmal

Travelled with family and small children
Liked: Amenities
Excellent
Stayed 1 night in May 2024
Response from Anuth on May 7, 2024
Good AFternoon, Thank you for the 5/5 rating!! Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Ramish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and safe
Stayed 3 nights in Apr 2024
Response from Anuth on May 7, 2024
ood AFternoon, Thank you for the 5/5 rating!! Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 2 nights in Apr 2024
Response from Anuth on May 7, 2024
Good Afternoon, Thank you for the 5/5 rating!! Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

8/10 Good

rhoda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the hotel was just a little as 2 minutes walk from the Ajax Convention Centre where we attended a dance competition. It’s convenient when the call time was early in the morning.
Stayed 2 nights in Apr 2024
Response from Anuth on Apr 29, 2024
Good Afternoon, Thank you for the 4/5 rating!! Looking forward to welcoming you back. Thanks,Anuth Sivasoruby

10/10 Excellent

Rajith

Liked: Cleanliness, staff & service, property conditions & facilities
everyting was good
Stayed 1 night in Apr 2024
Response from Anuth on Apr 29, 2024
Good Afternoon, Thank you for the 5/5 rating!! Looking forward to welcoming you back. Thanks,Anuth Sivasoruby

10/10 Excellent

PAUL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating and friendly staff. It was very convenient for the event we were attending and would do this again next year.
Stayed 1 night in Apr 2024
Response from Anuth on Apr 29, 2024
Good Afternoon, Thank you for the 5/5 rating!! Looking forward to welcoming you back. Thanks,Anuth Sivasoruby

10/10 Excellent

Vanessa

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our kids and dog while we were showing our house to sell. We loved that the room had everything we needed. We stayed in a 2 bedroom suite and everyone had their own space. Even our dog felt at home. The pool was great and the breakfast each morning exceeded expectations. The kids loved the waffle bar! We found everything we needed and it was an enjoyable stay that allowed us a home away from home (while we sold our home).
Stayed 3 nights in Apr 2024
Response from Anuth on Apr 28, 2024
Good Afternoon, Thank you for the 5/5 rating! Can't wait to welcome you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Anuth on Apr 17, 2024
Good Afternoon, Thank you for the 5/5 rating!! Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meat rooms , nice and healthy breakfast
Stayed 1 night in Apr 2024
Response from Anuth on Apr 17, 2024
Good Afternoon, Thank you for the 5/5 rating!! Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

8/10 Good

Ishanna

Travelled with family, Travelled with family and small children
Liked: Amenities
Had a great getaway with the kids and they had a blast. The pool is small and the water is very very very cold.. also on two occasions the pool was closed.
Stayed 5 nights in Mar 2024
Response from Anuth on Apr 6, 2024
Good Afternoon, Thank you for the 4/5 rating!. Very sorry you had a bad experience in the pool. I will let the maintenance team know about this concern, so it does not happen again. Thanks, Anuth Sivasoruby

6/10 Okay

Monica

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had holes in the wall, the bedding on both beds was a bed duvet and bed sham.
Stayed 2 nights in Mar 2024
Response from Anuth on Apr 1, 2024
Good Afternoon, Thank you for the recent stay at our hotel. We are very sorry you were unhappy with your stay. I will bring this message to our management team. Thanks, Anuth Sivasoruby

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my stay, the room was clean and the breakfast was good
Stayed 1 night in Mar 2024
Response from Anuth on Apr 1, 2024
Good Afternoon, Thank you for the 5/5 rating!. Looking forward in welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

ann

Liked: Cleanliness, staff & service
Nice property, well staffed, in need of a freshening up in the rooms! Otherwise great!
Stayed 1 night in Mar 2024
Response from Anuth on Apr 1, 2024
Good Afternoon, Thank you for the 5/5 rating!. Looking forward in welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from Anuth on Apr 17, 2024
Good Afternoon, Thank you for the 5/5 rating!! Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

8/10 Good

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, breakfast staff were kinda rude, front desk staff was great. Room was clean, bed was comfy
Stayed 1 night in Mar 2024
Response from Anuth on Mar 19, 2024
Good Aftenoon, Thank you for the 4/5 rating. Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

4/10 Poor

Jodi

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The person who checked us in was rude. The two staff members working at breakfast were polite and accommodating. Hotel is located along the highway and is quite noisy. Room ventilation is not very good and we were either too hot or too cold. No complaints about the cleanliness of the room.
Response from Anuth on Apr 1, 2024
Good Afternoon, Thank you for sharing your experience at our hotel. We are very sorry you had a bad experience during your check in. We will make sure we provide you with better customer service next time. I suggest next time to call the hotel the day before your reservation that way we can assign you a suite away from the highway. Thanks, Anuth Sivasoruby

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anuth on Mar 17, 2024
Good Afternoon, Thank you for the 5/5 rating. Can't wait to welcome you back. Thanks, Anuth Sivasoruby

8/10 Good

Kevin

Stayed 1 night in Mar 2024
Response from Anuth on Apr 1, 2024
Good Afternoon, Thank you for the 4/5 rating!. Looking forward in welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

kafaya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome and clean staff were nice and professional and the breakfast was amazing!!!!!
Stayed 1 night in Mar 2024
Response from Anuth on Mar 11, 2024
Good Afternoon, Thank you for the 5/5 rating!. Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anuth on Mar 11, 2024
Good Afternoon, Thank you for the 5/5 rating!. Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anuth on Mar 11, 2024
Good Afternoon, Thank you for the 5/5 rating!. Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Maritza

Very nice hotel . Stuff was very nice and helpful. My room was just a little dusty but besides that it’s very nice and clean.
Stayed 3 nights in Feb 2024
Response from Anuth on Mar 7, 2024
Good Afternoon, Thank you for the 5/5 rating!. Can't wait to welcome you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Terrina

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 4 nights in Feb 2024
Response from Anuth on Mar 7, 2024
Good Afternoon, Thank you for the 5/5 rating!. Can't wait to welcome you back. Thanks, Anuth Sivasoruby

8/10 Good

randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet clean hotel, good free breakfast.
Stayed 1 night in Feb 2024
Response from Anuth on Mar 7, 2024
Good Afternoon, Thank you for the 10/10 rating!. Can't wait to welcome you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for our one night. Wish it was 2 nights
Stayed 1 night in Feb 2024
Response from Anuth on Feb 25, 2024
Good Afternoon, Thank you for the 5/5 rating! looking forward to welcoming you back. Thanks, Anuth Sivasoruby

8/10 Good

Brooklyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anuth on Feb 25, 2024
Good Afternoon, Thank you for the 4/5 rating! looking forward to welcoming you back. Thanks, Anuth Sivasoruby

6/10 Okay

Jeff

Stayed 1 night in Feb 2024
Response from Anuth on Mar 25, 2024
Good Afternoon, Thank you for the 3/5 rating!!. Looking forward towelcoming you back. Thanks, Anuth Sivasoruby

6/10 Okay

Tammy

Travelled with family
Disliked: Staff & service, property conditions & facilities
Away for sport's
Its was an okay stay, the shower in our room would as my son said would scream when we started it for 10 minutes after the water was running, we did not have a filled supply of towels and wash cloths, the kitchen supplies like tea, and such were not filled either... the breakfast down stairs was good but i was hoping to not have sausage 2 days in a row while staying there. The smoothie was a huge hit and ut would not get refilled so if you did not go down early you did not have that option. When requesting for a short extension to check out later i was told nope we dont have any available as another team was expected to arrive on a Sunday. I was not asked any information about what room or who i was. I also was not checked in under a team name as i booked on my own, but the assumption was there as my son had his hockey gear..
Stayed 2 nights in Feb 2024
Response from Anuth on Feb 11, 2024
Good Afternoon, Thank you for sharing your recent experience at our hotel. I will for sure let the management team know about the things you did not enjoy during your stay. Very sorry for the inconvenience. Thanks, Anuth Sivasoruby

10/10 Excellent

Gordon

Stayed 1 night in Jan 2024
Response from Anuth on Mar 25, 2024
Good Afternoon, Thank you for the 5/5 rating!!. Looking forward towelcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Georgia

Stayed 1 night in Jan 2024
Response from Anuth on Mar 25, 2024
Good Afternoon, Thank you for the 5/5 rating!!. Looking forward towelcoming you back. Thanks, Anuth Sivasoruby

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this hotel and it was great :) will be back again for sure !
Stayed 1 night in Jan 2024
Response from Anuth on Feb 3, 2024
Good Afternoon, Thank you for the 4/5 rating!!. Looking forward to welcoming you back. Thanks,Anuth Sivasoruby

8/10 Good

Zhili

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Anuth on Feb 3, 2024
Good Afternoon, Thank you for the 4/5 rating!!. Looking forward to welcoming you back. Thanks,Anuth Sivasoruby

10/10 Excellent

Taylor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and neat
Stayed 1 night in Jan 2024
Response from Anuth on Jan 28, 2024
Good Afternoon, Thank you for the 5/5 rating!!. Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

PHILIP

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little hard to find, but otherwise an excellent property. Quiet, easy parking and very accommodating with late check-in and early checkout. Kitchenette was a plus, and ample order-in choices in Ajax meant no worries about food.
Response from Anuth on Jan 28, 2024
Good Afternoon, Thank you for the 5/5 rating!!. Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

MARK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Anuth on Jan 28, 2024
Good Afternoon, Thank you for the 10/10 rating!!. Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Kayla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anuth on Jan 25, 2024
Good Afternoon, Thanks for the 10/10 rating!. Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Security Guard was stalking/following the kids around the hotel. Breakfast Staff was rude.
Stayed 1 night in Jan 2024
Response from Anuth on Jan 14, 2024
Good Afternoon, Thank you for sharing your recent experience at the hotel. We had security patrolling each floor which they are required to do. Very Sorry if you felt like the security was following your kids. I will let the F&B manager know about the customer service the staff provided during breakfast. Thanks, Anuth Sivasoruby

4/10 Poor

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anuth on Jan 16, 2024
Good Afternoon, Thnaks for your recent stay at our hotel. Looking forward to welcoming you back. Thanks,Anuth Sivasoruby

8/10 Good

Jenn

Stayed 2 nights in Jan 2024
Response from Anuth on Feb 3, 2024
Good Afternoon, Thank you for the 4/5 rating!!. Looking forward to welcoming you back. Thanks,Anuth Sivasoruby

10/10 Excellent

Kady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Anuth on Jan 14, 2024
Good Afternoon, Thank you for the 5/5 rating! looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Clean rooms, decent staff
Front desk staff Shamendri was extremely helpful both on the phone prior to our stay and at the hotel. The rooms were comfortable and clean. The carpeting and furnishings are due to be replaced but overall, it was a good experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ringette Tournament with Family
Location of this property is perfect for our needs. Upgrade to two room suite was awesome! Amazingly fast check in with follow up to make sure room was perfect!
Stayed 2 nights in Jan 2024
Response from Anuth on Jan 14, 2024
Good Afternoon, Thank you for the 10/10 rating! looking forward to welcoming you back. Thanks, Anuth Sivasoruby

8/10 Good

Jennifer

Stayed 1 night in Jan 2024
Response from Anuth on Jan 14, 2024
Good Afternoon, Thank you for the 4/5 rating! looking forward to welcoming you back. Thanks, Anuth Sivasoruby

8/10 Good

Rav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anuth on Jan 14, 2024
Good Afternoon, Thank you for the 4/5 rating! looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Tracy

Stayed 1 night in Jan 2024
Response from Anuth on Jan 25, 2024
Good Afternoon, Thanks for the 5/5 rating!. Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Just a very run down hotel.
Stayed 1 night in Dec 2023
Response from Anuth on Jan 7, 2024
Good Afternoon, Thank you for the 5/5 rating!!. Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this for a last minute staycation for me and my three boys (6,8&9). Place is clean and the kitchen is great for short term stays. There is a good sized fridge and freezer, dishwasher, cook top and basic kitchen supplies (dishwasher pods, plates, bowls, cups, cutlery and pots/pans). Pool is small however great for most kids who just enjoy jumping. Pool area is nice and warm for when they get out but there is no change room in the pool area, though there is a washroom. Perfect for our last minute night out of the house with everything we needed. Concenience store in the lobby is very expensive ($3.50 for a freezie!) so make sure to pack snacks or UnerEats will Deliver to your door as well.
Stayed 1 night in Dec 2023
Response from Anuth on Jan 7, 2024
Good Afternoon, Thank you for the 5/5 rating!!. Looking forward to welcoming you back. Thanks, Anuth Sivasoruby

10/10 Excellent

Meredith

Travelled with family
Stayed 1 night in Dec 2023
Response from Anuth on Jan 4, 2024
Good Afternoon,Thank you for the 5/5 rating!. looking forward to welcoming you back,Thanks, Anuth Sivasoruby

10/10 Excellent

Stuart

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Anuth on Jan 4, 2024
Good Afternoon,Thank you for the 5/5 rating!. looking forward to welcoming you back,Thanks, Anuth Sivasoruby