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Reviews of Hotel Keihan Namba Grande

3 out of 5
Hotel Keihan Namba Grande
2 Nambanaka, Naniwa-ku, Osaka, Osaka

Reviews

9.2

Wonderful

Rating 10 - Excellent. 129 out of 204 reviews" "
Rating 8 - Good. 60 out of 204 reviews" "
Rating 6 - Okay. 8 out of 204 reviews" "
Rating 4 - Poor. 4 out of 204 reviews" "
Rating 2 - Terrible. 3 out of 204 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jonathan, Hastings

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is effectively brand new so everything is in good condition. There were a couple of negative things with the building one was the flooring on the ground and first floors were basically smoothed concrete with settling cracks visible and in the restaurant the entrance to the kitchen was grubby as dirt had become ingrained into the concrete, the other negative was the heat in the communal corridors. We had booked a King room which came with a kitchette completed with pots, pans, plates, microwave, hot plate, kettle and coffee maker. We also had an iron and the worlds smallest ironing board. The room was spacious as was the bath/shower room complete with two sinks, it also contained the washer/dryer which we used returning home with clean clothes ready to be put away when we arrive home. We had pre-paid for breakfast and in hind sight we wouldn't have bothered as there wasn't a lot for westerners, we basically just had toast and orange juice. The free drinks in the lobby area were a perk we took advantage of in passing. We had one of the better rooms above the first floor entrance, some rooms I noticed had a view of another building 5 metres away so we were quite lucky. We would stay again but only in one of the king rooms
Stayed 7 nights in May 2024
Response from Hotel Keihan Namba Grande/Oka on May 24, 2024
Thank you for staying at Hotel Keihan Namba Grande.We would like to thank you for your kind words regarding our hotel room and location.The room you stayed in was a concept room, and all of our staff are very relieved to read that you were satisfied with it.However, we apologize for any inconvenience caused regarding our hotel's cleaning and restaurant.We will share your feedback with our restaurant and staff, and all of our staff will continue to work hard to satisfy our customers.Finally, thank you very much for taking the time to post a review despite your busy schedule.All of our staff look forward to seeing you again.

10/10 Excellent

Gulsheen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally recommend.
Stayed 2 nights in May 2024
Response from Hotel Keihan Namba Grande/LAI on May 22, 2024
Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.

10/10 Excellent

Nidhi, Springfield Lakes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable place with blackout drapes to ensure a good night's sleep. I loved the shower, with it's sealed door and perfect pressure. The bath amenities and the skincare products were excellent quality. The staff were super helpful and ensured that the check-in and check-out was seamless for us.
Stayed 2 nights in May 2024
Response from Hotel Keihan Namba Grande/Fukuda on May 19, 2024
Thank you very much for staying at Hotel Keihan Namba Grande.We would also like to thank you for your positive review and for your kind words about our facilities and staff.We are very pleased that you had a comfortable stay.We will continue to listen to our customers' feedback and strive to create a hotel that will satisfy our customers even more.Finally, thank you for taking the time to post a review despite your busy schedule.We look forward to seeing you again.Hotel Keihan Namba Grande / Fukuda

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Keihan Namba Grande/Matsutani on May 23, 2024
Thank you for staying at Hotel Keihan Namba Grande.Thank you again for posting your review.We look forward to seeing you again and hope that you will want to come back again.All the staff will do their best.Hotel Keihan Namba Grande

8/10 Good

Yee-Ling

Travelled with family
This is a self check in and check out. Rooms are very small, especially it you have 3 large suitcase, you can only open each one at a time. Hotel room had stains on the carpet, this hotel open in 2023. You can hear the trains going pass. Breakfast was poor and not much to choose from. Walking distance to the metro 7-10mins. The area is very good with lots of shops, shopping mall and food restaurants.
Stayed 5 nights in Mar 2024
Response from Hotel Keihan Namba Grande/Oka on May 13, 2024
Thank you very much for staying at Hotel Keihan Namba Grande.We would also like to thank you for your compliments regarding our location.There are many commercial facilities and restaurants around the hotel. All of our staff are very happy to see that you enjoyed your stay with us.However, we apologize for any inconvenience caused regarding the cleaning, breakfast, and room issues. We will continue to strive to provide a comfortable stay for our customers, without wasting the opinions we have received from our customers.Last but not least, thank you very much for taking the time out of your busy schedule to post a review.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Keihan Namba Grande LAI on May 11, 2024
Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.

10/10 Excellent

Sonali, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great option for families and business travelers
Stayed 1 night in Apr 2024
Response from Hotel Keihan Namba Grande Fukuda on Apr 22, 2024
Thank you very much for staying at Hotel Keihan Namba Grande.We would also like to thank you for your high evaluation and compliments.We are very happy to hear that you enjoyed your stay with us.We will continue to strive to create hotels where our customers can stay comfortably.Last but not least, thank you for taking the time out of your busy schedule to post a review.looking forward to seeing you coming again.Hotel Keihan Namba Grande/Fukuda

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Keihan Namba Grande LAI on Apr 19, 2024
Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.Hotel Keihan Namba Grande

10/10 Excellent

Clifford, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
People were very helpful and kind
Stayed 10 nights in Mar 2024
Response from Hotel Keihan Namba Grande/Matsutani on Apr 13, 2024
Thank you for having stayed with us at Hotel Keihan Namba Grande.Thank you for your kind words of praise for our staff. Your kind words are a great motivation for us.Our entire staff will continue to strive to satisfy you in your future stay.Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback.Hotel Keihan Namba Grande/Matsutani

8/10 Good

LISA

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located modern and convenient hotel.
Stayed 2 nights in Mar 2024
Response from Hotel Keihan Namba Grande/Matsutani on Mar 31, 2024
Thank you for staying at Hotel Keihan Namba Grande.Thank you very much for your compliments.Our hotel's location has been highly praised by other guests.Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again.Hotel Keihan Namba Grande

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from HOTEL KEIHAN NAMBA GRANDE Yamahatsu on Mar 25, 2024
Thank you very much for staying at Hotel Keihan Namba Grande.We will continue to strive to make our customers' stay even more comfortable.Last but not least, thank you for taking the time out of your busy schedule to post.

10/10 Excellent

Kristin

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Keihan Namba Grande Ota on Mar 24, 2024
Thank you very much for staying at Hotel Keihan Namba Grande.We would also like to thank you for taking your valuable time to write a comment.We hope you were able to relax and enjoy your stay.We hope that you will stay with us again when you come to Osaka.Looking forward to seeing you coming again.Hotel Keihan Namba Grande Ota

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Room wifi is slow and spotty at times.
Stayed 3 nights in Mar 2024
Response from Hotel Keihan Namba Grande Ota on Mar 24, 2024
Thank you very much for staying at Hotel Keihan Namba Grande.We hope you enjoyed your stay with us.We apologize for the inconvenience caused by the slow Wi-Fi speed.We will review your feedback and use it as a reference for future improvements.We hope that you will stay with us again when you come to Osaka.Last but not least, thank you very much for taking the time out of your busy schedule to write a review.Looking forward to seeing you coming again.Hotel Keihan Namba Grande Ota

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and located close to Dotonbori. The staff were all polite and helpful. The room was also quite nice and quiet.
Stayed 3 nights in Mar 2024
Response from Hotel Keihan Namba Grande LAI on Mar 16, 2024
Thank you very much for staying at our hotel and for leaving a review.We are glad that you enjoyed your time at our hotel and that you were satisfied with our location, service, and facilities.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.

10/10 Excellent

Hanole

Liked: Cleanliness, staff & service, property conditions & facilities
very good service. clean room, great space.
Stayed 2 nights in Mar 2024
Response from Hotel Keihan Namba Grande Oka on Mar 12, 2024
Thank you very much for choosing Hotel Keihan Namba Grande from among the many hotels available.All of our staff are very happy to receive your compliments regarding our hotel's facilities.We are also relieved to read that you were satisfied with your room and were able to relax comfortably.We will continue to work hard every day to ensure that our customers have a comfortable stay.Last but not least, thank you very much for taking the time out of your busy schedule to post a review.We hope you will choose our hotel when you come to Osaka.We look forward to seeing you again.

8/10 Good

Natalia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great area with access to public transportation! I liked the amenities and I would stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Keihan Namba Grande LAI on Mar 11, 2024
Thank you very much for staying at our hotel and for taking the time to write a review.We are very pleasure to have received your feedback.People leave good reputations about the location useful to go to some places in Osaka or Nara.We look forward to seeing you again!

8/10 Good

nantana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is too small, breakfast is not varied and not hot.
Stayed 5 nights in Feb 2024
Response from Hotel Keihan Namba Grande / Kimura on Mar 7, 2024
Thank you for staying at Hotel Keihan Namba Grande.We are very sorry that you were not satisfied with the breakfast.We take these opinions seriously and share them with the restaurant in an effort to improve.We will continue to strive to improve our service quality.

10/10 Excellent

Ma del Consuelo

Travelled with family
Lively
Stayed 2 nights in Feb 2024
Response from Hotel Keihan Namba Grande on Feb 24, 2024
Thank you very much for staying at Hotel Keihan Namba Grande. Thank you very much for your compliments regarding our hotel. We hope that you will use our hotel again when you come to Osaka. Last but not least, thank you very much for taking the time out of your busy schedule to post a review. I look forward to seeing you again.

10/10 Excellent

WENDY

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. Safe and easy to walk around.
Stayed 3 nights in Feb 2024
Response from Hotel Keihan Namba Grande/Matsutani on Feb 21, 2024
Thank you for staying at Hotel Keihan Namba Grande.Thank you very much for your compliments.Our hotel's location has been highly praised by other guests.Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again.Hotel Keihan Namba Grande

10/10 Excellent

reid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Keihan Namba Grande Ota on Jan 16, 2024
Thank you for staying at Hotel Keihan Namba Grande.We hope you were able to relax and enjoy your stay.We hope that you will stay with us again when you come to Osaka.Last but not least, thank you very much for taking the time out of your busy schedule to write a review.Looking forward to seeing you coming again.Hotel Keihan Namba Grande Ota

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
This is a modern hotel in a great location. Close to the train station, malls and restaurants. I would definitely stay here again. ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Jan 2024
Response from HOTEL KEIHAN NAMBA GRANDE YAMAHATSU on Jan 15, 2024
Thank you very much for your stay.We are very happy that you had a comfortable time during your stay.We will continue to strive to make our customers feel comfortable.Last but not least, thank you for posting despite your busy schedule.

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the typical newly built railway-owned hotel. This was the smallest room, but the color scheme, amenities, cleanliness, price point and location all made it very worthwhile. Fine, no view, but can’t ask for more.
Stayed 4 nights in Jan 2024
Response from Hotel Keihan Namba Grande/Matsutani on Jan 9, 2024
Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.Hotel Keihan Namba Grande

8/10 Good

cheryna

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel stay in Osaka!! The rooms were so clean and amenities were superb. The staff were incredible
Response from Hotel Keihan Namba Grande/Fukuda on Feb 9, 2024
Thank you for staying at Hotel Keihan Namba Grande.We would also like to thank you for your high evaluation and your compliments regarding our room and staff.We will continue to strive to create a hotel where our customers can stay comfortably.Last but not least, thank you for taking the time out of your busy schedule to post a review.We hope that you will visit our hotel again when you come to Osaka again.Hotel Keihan Namba Grande/Fukuda

10/10 Excellent

Yoko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic family room. Modern, stylish and very spacious. The location was ok, but longer walk from the central than I thought.
Stayed 1 night in Dec 2023
Response from Hotel Keihan Namba Grande/Oka on Jan 7, 2024
Thank you very much for staying at Hotel Keihan Namba Grande. Thank you again for your compliment to our hotel.Did you have a comfortable stay?I hope you had a comfortable time.We will continue to work hard every day to make our customers feel comfortable.Last but not least, thank you very much for posting a review despite your busy schedule.We look forward to seeing you again.

10/10 Excellent

Joanne

Stayed 7 nights in Dec 2023
Response from Hotel Keihan Namba Grande Fukuda on Jan 1, 2024
Thank you for staying at Hotel Keihan Namba.We would also like to thank you for your high evaluation.We will continue to strive to create hotels that provide a comfortable stay for our customers.We look forward to seeing you again.Hotel Keihan Namba Grande/Fukuda

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Cozy stay at Namba
Very new and clean hotel for our stay. We like the room size for 3 adult bed. At least the size is good for us to do our packing. It will be great if they have more washing machines. About 10 mins away walk to Namba station
Stayed 3 nights in Dec 2023
Response from Hotel Keihan Namba Grande/Matsutani on Dec 30, 2023
Thank you for having stayed with us at Hotel Keihan Namba Grande.We are very pleasure to have received your feedback.We are glad that you enjoyed your stay with us.Regarding washing machines, we have a self-service coin laundry on the first floor of our hotel. We apologize for the lack of information.Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback.We look forward to seeing you again.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are very happy with our stay here. Great location very close to everything.
Stayed 7 nights in Dec 2023
Response from Hotel Keihan Namba Grande Ota on Dec 29, 2023
Thank you for having stayed with us at Hotel Keihan Namba Grande.We are very pleasure to have received your feedback.People leave good reputations about the location useful to go to some places in Osaka or Nara.We look forward to seeing you again!Hotel Keihan Namba Grande Ota

10/10 Excellent

rp

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicee
Stayed 8 nights in Dec 2023
Response from Hotel Keihan Namba Grande LAI on Dec 28, 2023
Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.Hotel Keihan Namba Grande

8/10 Good

Kenneth

Stayed 1 night in Nov 2023
Response from Hotel Keihan Namba Grande/Matsutani on Dec 17, 2023
Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.Hotel Keihan Namba Grande

10/10 Excellent

JUSTIN WEN-HSI'UNG

Stayed 10 nights in Dec 2023
Response from Hotel Keihan Namba Grande/Matsutani on Dec 15, 2023
Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.Hotel Keihan Namba Grande

10/10 Excellent

Cesar

Stayed 2 nights in Nov 2023
Response from Hotel Keihan Namba Grande Ota on Dec 5, 2023
Thank you very much for staying at Hotel Keihan Namba Grande.Thank you again for taking the time out of your busy schedule to post a review.We are very happy to hear that you were satisfied with your stay.Please stay with us again when you come to Osaka.We look forward to seeing you again.Hotel Keihan Namba Grande Ota

8/10 Good

cheryna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: - 10min walk to namba station - 1hr 1 train ride from Kansai airport - surrounded by shopping malls and food places - 15min walk to Dotonbori and Shinsaibashi area - clean rooms and good amenities. - staff are very helpful and can speak English. They even helped me to assist me coordinate my luggages from the airport to my next hotel. - easy check in/out self service. - hotel area is quiet and away from the hustle and bustle of Osaka. Cons: - room bedding are changed every 3 days. I wish they had a daily service to change the sheets as well in addition to the regular daily housekeeping. Overall, it was a wonderful stay and would definitely book again!
Stayed 2 nights in Nov 2023
Response from Hotel Keihan Namba Grandeoka on Nov 22, 2023
Thank you very much for choosing Hotel Keihan Namba Grande among many hotels."Also, I was praised by the hotel's location, facilities and staff, and the staff were very happy.""There are many commercial facilities and restaurants around this hotel, so I am glad that you enjoyed it."However, we sincerely apologize for the inconvenience caused by the cleaning.We will work hard every day to improve the feedback we receive from our customers and continue to have a pleasant time.We would be happy if you could visit our hotel again when you come to Osaka.We look forward to seeing you again.Lastly, thank you for posting a review despite your busy schedule

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!!
Location is perfect. It’s right next to the mall, a metro station, full of shops and restaurants and walking distance from dotonburi st! Easy for taxis to drop you off since it’s in a corner and the place itself is amazing
Stayed 2 nights in Nov 2023
Response from Hotel Keihan Namba Grande / Kimura on Nov 21, 2023
Thank you very much for staying with us this time.We are very happy to hear that you were satisfied with your stay.We will continue to value our hospitality and make further efforts to ensure that you enjoy a comfortable stay, so we look forward to your continued patronage.All of our staff are looking forward to your next visit.

6/10 Okay

Justin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Only one night is fine
New building Near nanba city Still 10-15 mins walk to the station Room is clean but very tiny even to Japanese standard Hotel staff is quite robotic If you are only staying for one night for the transit like us Not a bad option
Stayed 1 night in Nov 2023
Response from HOTEL KEIHAN NAMBA GRANDE Yamahatsu on Nov 17, 2023
Thank you very much for staying at Hotel Keihan Namba Grande.However, we apologize for the inconvenience caused by the small size of the room.We will continue to strive to make our customers feel comfortable.Last but not least, thank you for posting despite your busy schedule.

10/10 Excellent

KaBo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from ホテル京阪なんばグランデ on Nov 13, 2023
この度はホテル京阪なんばグランデにご宿泊いただきまして誠にありがとうございます。また、当ホテルに対しまして高い評価を頂戴しましたこと重ねてお礼申し上げます。またのご宿泊心よりお待ちしております。

10/10 Excellent

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Keihan Namba Grande LAI on Nov 7, 2023
Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.

10/10 Excellent

Jern Yang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to hear the trains passing by even though we were on the 8th floor. Not too loud but audible. Have already recommended this hotel to my extended family. Will go back again.
Stayed 5 nights in Oct 2023
Response from ホテル京阪なんばグランデ/福田 on Oct 31, 2023
Thank you very much for staying at our hotel.Also, thank you for your high rating and for recommending us to your family.However, we apologize for any inconvenience caused regarding the sound of the train.We will continue to strive to create a hotel that provides a comfortable stay for our customers.We look forward to serving you again.Hotel Keihan Namba GrandeFukuda

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Keihan Namba Grande LAI on Oct 30, 2023
Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.

10/10 Excellent

Chonlathon

Stayed 3 nights in Oct 2023
Response from ホテル京阪なんばグランデ on Nov 13, 2023
この度はホテル京阪なんばグランデにご宿泊いただきまして誠にありがとうございます。また、当ホテルに対しましてお褒めの言葉を頂戴しましたこと重ねてお礼申し上げます。またのご宿泊をお待ちしております。

10/10 Excellent

Edmund, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, and located in a very convenient area
Stayed 5 nights in Sep 2023
Response from Hotel Keihan Namba Grande LAI on Oct 10, 2023
Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.

8/10 Good

Kazuaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from ホテル京阪なんばグランデ 岡 on Sep 19, 2023
この度は数あるホテルの中からホテル京阪なんばグランデをお選びいただき誠にありがとうございます。また、当ホテルに対し高い評価をいただき重ねてお礼申し上げます。またのお越しをホテル京阪なんばグランデスタッフ一同心よりお待ちしております。最後となりましたが、お忙しい中口コミをご投稿いただきありがとうございました。

8/10 Good

Chi Chung Godwin

Travelled with group
Liked: Cleanliness, staff & service, amenities
I would suggest the hotel to add more self service laundry equipment.
Stayed 2 nights in Aug 2023
Response from Hotel Keihan Namba Grande Fukuda on Sep 5, 2023
Thank you for staying at Hotel Keihan Namba Grande. Also, thank you for your high evaluation.Thank you for your valuable feedback regarding the washing machine.Based on our customers' opinions, we will continue to strive to create hotels where our customers can have a comfortable stay.Finally, we would like to thank you again for taking the time out of your busy schedule to post a review.We look forward to seeing you again.Hotel Keihan Namba GrandeFukuda

8/10 Good

Luis

Stayed 2 nights in Aug 2023
Response from HOTEL KEIHAN NAMBA GRANDE YAMAHATSU on Sep 8, 2023
Thank you very much for staying at Hotel Keihan Namba Grande.Also, thank you again for posting despite your busy schedule.

4/10 Poor

Susan

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was filthy. Dark and small and overcrowded. Hair all through our room, drinking glasses used and dirty from the last guests. Room and common area carpets unvacuumed for a long while, the dust literally piling up in the corners. I booked because of the “pool” amenity for kids but there is definitely no pool, it is a hot spa that people must go naked in, safe to say the kids weren’t impressed and didn’t use the pool. Breakfast disappointing and again, unhygienic.
Response from Hotel Keihan Namba Grande Fukuda on Aug 1, 2023
Thank you for staying at our hotel.However, we apologize for the inconvenience and discomfort caused to our guests due to the lack of perfect cleaning. We will pass on your comments to our cleaning staff and make every effort to ensure that this does not happen again in the future. We will also work to make the hotel more comfortable for our guests.Finally, thank you for taking time out of your busy schedule to write this review.Hotel Keihan Namba Grande Fukuda

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Andrew Senger 様 on Jul 26, 2023
We would like to express our sincere gratitude for choosing to use our hotel from among many options.We will continue to cherish the spirit of hospitality and strive to satisfy all our customers, so please continue to support us.All the staff are looking forward to your next visit.

10/10 Excellent

ATIWAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, very comfortable, and the staff was amazing.
Stayed 3 nights in Jul 2023
Response from Hotel Keihan Namba Grande/ Fukuda on Jul 25, 2023
Thank you for staying at Hotel Keihan Namba Grande. Also, thank you for your high evaluation and words of praise.We will continue to do our best to make our guests feel comfortable.Last but not least, thank you for posting a review while you are busy.Hotel Keihan Namba GrandeFukuda

2/10 Terrible

Ka Ling

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will not go back again!
Stayed 3 nights in Apr 2023
Response from Dear Ka Ling on May 2, 2023
Dear GuestThank you very much for staying at Hotel Keihan Namba Grande.Thank you again for your very high evaluation of our hotel.All of us at Hotel Keihan Namba Grande look forward to seeing you again soon.Lastly, thank you very much for taking time out of your busy schedule to write this message.Hotel Keihan Namba Grande Kimura

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in Japan!
This place was the best hotel I stayed at in Japan, they deserve all the praise! When I return I hope their prices are just as affordable and their quality remains the same!
Stayed 1 night in Apr 2023
Response from HOTEL KEIHAN NAMBA GRANDE Satouchi on Apr 25, 2023
Thank you very much for staying at our hotel.Also, thank you for posting a review despite your busy schedule.All the staff are very happy to receive your compliment.We will also try to improve our service so that you can use our hotel when you come to Osaka.Finally, I would like to thank you again for your stay and your review.Thank you so much.

10/10 Excellent

osamu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
リピーターです。全てにおいて満足です!
Stayed 1 night in May 2024
Response from ホテル京阪なんばグランデ/岡 on May 13, 2024
この度はホテル京阪なんばグランデにご宿泊いただきまして誠にありがとうございます。また、貴重なお時間を割いてご投稿いただきましたこと、重ねて御礼申し上げます。当ホテルをお気に召して頂いてのリピートのご利用との事で、今回もご満足いただけご様子を拝読でき、スタッフ一同大変安心いたしました。これからもお客様に快適にお過ごしいただけるよう日々精進してまいります。またお客様にお会いできる日をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Ting Ting

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
酒店漂亮,自助入住和退房很方便。要什麼用品自己在我堂取。還有免費飲料。唯有就是隔音差一點
Stayed 4 nights in May 2024
Response from Hotel Keihan Namba Grande LAI on May 7, 2024
這次承蒙光臨,並寄來感想,深表謝意。 我們很高興聽到您對我們的設施感到滿意,然而,對於噪音造成您的不便,我們深表歉意。 以後也會珍惜接待之心,努力讓所有顧客滿意。 全體職員真心期待您的再次蒞臨。