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Reviews of HOTEL GRACERY Osaka Namba

3.5 out of 5
HOTEL GRACERY Osaka Namba
1-4-4 Motomachi, Naniwa-ku, Osaka, Osaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 183 out of 350 reviews" "
Rating 8 - Good. 118 out of 350 reviews" "
Rating 6 - Okay. 35 out of 350 reviews" "
Rating 4 - Poor. 11 out of 350 reviews" "
Rating 2 - Terrible. 3 out of 350 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Tracy

Travelled with partner
Disliked: Amenities
Small first floor, lobby is actually on second floor. There are only 2 elevators for 12 floors and they run quite slowly, especially during breakfast time(keep in mind when checking out) . The elevators are also really small and narrow. Would be able to only fit 2 guests with 2 large suitcases. They have self storage so we could leave our bags, but keep in mind everyone has access to this room it is not privately accessed by just staff. There are locks to lock bags in place and you are provided with that key. In the morning it was pretty empty but by 2pm (check in time) I could barely move my luggage from back of room to front as it was practically full. Room is very small, which is common in Japan, but makes it hard for two people to open suitcase or sort things out. Bathroom has a bathtub, the amenities offer bath salts which was nice. The bathroom floor had some stains on it, maybe from beauty products, the material of the floor likely makes it harder to clean. The bathroom is musty as there's no ventilation or fan, that I could see. There as a hair hanging from ceiling, minor cleaning error not a big deal as it could be easily missed. Otherwise the room was clean. The bed was a little hard but had cozy blankets. The TV does not have access to YouTube or other streaming channels and only a handful of Japanese networks. Check out was easy at the machines but the elevators were painful. Not far from Namba station (exit 7) easy walk to shopping and sites. More info on google
Stayed 3 nights in May 2024
Response from Front Desk on May 23, 2024
Thank you for staying with us and taking your time to share your experience with us. We appreciate your detailed feedback. We apologize for any inconvenience caused by the elevator. Regarding the bathroom's cleanliness and ventilation, we will address these issues to improve guest comfort.Thank you again for choosing to stay with us, and we hope to have the opportunity to provide you with an improved experience in the future.Front Desk YANG

4/10 Poor

Justin Miguel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff was great. Personally did not like the location and hotel seemed to be outdated. There were fruit flies in our room for our whole stay and had no idea where they were coming from which made the room felt a bit dirty.
Stayed 3 nights in May 2024
Response from Front Desk on May 23, 2024
Thank you for staying with us and taking the time to share your feedback with us. We are sorry to hear that our hotel did not meet your expectations.We strive to maintain high standards of cleanliness and we carry out insecticide work on a regular basis to ensure a clean and comfortable environment for our guests. We will investigate this issue further to ensure it does not happen again.We appreciate your feedback as it helps us to continuously improve our services. Thank you.Front Desk YANG

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service
Place was a bit older but close to all the different shops and food options!
Stayed 5 nights in Apr 2024
Response from Front Desk on May 18, 2024
Thank you for staying with us. We appreciate you taking the time to share your feedback with us. We look forward to welcoming you back. Have a nice day.Front desk YANG

10/10 Excellent

Mimi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and convenient
Stayed 3 nights in May 2024
Response from Front Desk on May 17, 2024
Thank you for staying with us. We are glad to know you were satisfied with our hotel. We look forward to welcoming you again.Front Desk YANG

6/10 Okay

Ronald

Liked: Cleanliness, staff & service
Pros- good, convenient location near train station, restaurants and shopping, good breakfast, accommodating staff, our request for higher floor with view honored. Cons- very small room with twin beds even when upgraded, no adequate shelf space in room or bathroom, no space to keep suitcase open, separate toilet without wash basin could be in one room with shower by removing door between them, no vanity side mirror, shower/tub unsafe to get into, no shower curtain/door to keep water inside, shower turn on valve not within reach to turn on/off, no closet/ suitcase storage space.
Stayed 7 nights in Apr 2024
Response from Front Desk on May 8, 2024
Thank you for choosing us and taking the time to share your feedback with us. We are glad to hear that you liked our location, breakfast and service. We apologize for any disappointment regarding the room size and the lack of storage space. We appreciate your suggestions and we will take them into consideration as we work to improve our guest experience.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future.Front desk YANG

10/10 Excellent

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious room and restroom, which is hard to find in Japan!
Stayed 5 nights in Apr 2024
Response from Front Desk on May 8, 2024
Thank you for staying with us. We are glad that you liked　our　spacious　bathroom.　Thank　you　for　taking　your　time　to　share　your　experience　with us. Have a nice day.　Front Desk YANG

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a close walk to Dotonburi without it being loud and full of tourists as you come into the hotel. It’s right across a Family Mart and beside a subway exit so close to public transportation but a few min walk to the actual Subway as Japan has multiple exits and huge subway stations.
Stayed 6 nights in Apr 2024
Response from Front Desk on May 12, 2024
Thank you for staying with us and taking your time to share your feedback with us. We appreciate your feedback very much. It is great for us to know that you had a nice experience during your stay. We look forward to seeing you again in the future.　Thank you again and hope you have a great day.　Front Desk YANG

10/10 Excellent

Joey Cheng Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Front Desk YANG on May 1, 2024
Thank you for staying with us.We look forward to seeing you again.Have a nice day.

10/10 Excellent

Johnny

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was spacious and staff very friendly. It was a great location next to convenient places.
Stayed 5 nights in Apr 2024
Response from Front Desk on Apr 27, 2024
Thank you for staying at Hotel Gracery Osaka Namba. We are delighted to hear that you enjoyed your stay with us.We sincerely appreciate you taking the time to share with us your experience and we hope to see you again in the near future. Thank you and have a great day.Front desk YANG

6/10 Okay

Chin Wai

Travelled with family and small children
Liked: Property conditions & facilities
We need to go to lobby to get the normal stuff
Stayed 4 nights in Apr 2024
Response from Front Desk on Apr 27, 2024
Thank you for staying with us and sharing your feedback with us.Your feedback helps us continue to improve and provide the best possible service to customers.Have a nice day.Front Desk YANG

10/10 Excellent

Wen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, staff was friendly and very helpful.
Stayed 5 nights in Apr 2024
Response from Front Desk on Apr 24, 2024
Thank you for staying with us.We are delighted to know that you were satisfied with our service. We look forward to welcoming you back in the future.Thank you again for your feedback and have a nice day.Front Desk YANG

10/10 Excellent

Ela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel that we stayed in Japan. The staff are very friendly and welcoming. The breakfast buffet is awesome. The room is very nice, comfy bed and pillows. We get fresh pajamas, slippers and towel set everyday. I love the bathroom and toilet seat. Walking distance to Dotonbori and subway stations. I will definitely stay here again on our next visit to Osaka.
Stayed 4 nights in Mar 2024
Response from Front Desk on Apr 24, 2024
Thank you for staying with us and taking your time to share your experience with us.We're honored to be your favorite hotel in Japan.It's wonderful to hear that you enjoyed our hotel. We look forward to welcoming you back on your next visit to Osaka!Front Desk YANG

6/10 Okay

Andreeca

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is in a good location and the staff are super helpful and friendly. The only issue I had with the property was the floor in the bathroom. It seemed to be laid with some sort of fabric which the cleaners used bleach and chemicals to clean. This left stains that were not pleasing to the eye and I had to request to change to another room because it left me feeling uneasy about the cleanliness of the property even though overall the property itself seemed clean. I suggest management review the materials of the flooring and change it to something more appealing and user friendly.
Stayed 4 nights in Apr 2024
Response from Front Desk on Apr 19, 2024
Thank you for staying with us and sharing your experience with us. We're glad you found our location convenient and our staff helpful and friendly. However, we apologize for the stain in the bathroom that makes you uncomfortable. We will take your suggestion into consideration as we continually strive to improve our facilities. Thank you again for your feedback and hope you have a nice day.Front Desk YANG

8/10 Good

Verginia

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel is in a convenient location.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 16, 2024
Thank you for staying with us. We look forward to seeing you again in the future.Front Desk YANG

10/10 Excellent

Alessia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little bit small but the staff and area were amazing !
Stayed 6 nights in Apr 2024
Response from Front Desk on Apr 13, 2024
Thank you for staying with us.We are so delighted that you were satisfied with our hotel. We look forward to welcoming you again in the future.Thank you again and have a nice day.Front Desk YANG

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay!
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 13, 2024
Thank you for staying with us.We are so delighted that you were satisfied with our hotel. We look forward to welcoming you again in the future.Thank you again and have a nice day.Front Desk YANG

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with great value for money. It is located just next to the Namba station Yotsubashi line and a short walk to other lines. Shopping and eating streets are in a few minutes walk as well. 10 min to Dotonbori. But the location around hotel is safe and quiet, out of the main crowds. Rooms are cosy and have enough space for spacious beds, sofa and table. We stayed in the twin room (2 adults and tween age child) and never felt its not enough space for us. Facilities in the hotel have everything you need. Laundry and dryer machines are life savers for longer trips. They also have vending machines on a site. Hotel provides you with everything you may need - even bath salts and face lotions etc (on reception area) and there is a complimentary coffee machine too! Staff was beyond any expectations - always helpful, polite and organised. 10 out of 10 for all staff members we met. The only downside for us was breakfast. Western options are very limited (i.e. only scrambled eggs, sausages and paella rice) and if you stay longer, you get very bored of having the same breakfast every day. But it is not a big deal at all if you keen to try different asian options, have breakfast somewhere else or stay just for a few days. We would definitely stay again!
Stayed 8 nights in Mar 2024
Response from Front Desk on Apr 7, 2024
Thank you for choosing Hotel Gracery Osaka Namba and taking the time to write such a detailed and nice review.We truly appreciate your effort in sharing your wonderful experience with us.Your words about our hotel, staff, and facilities are greatly appreciated, and we are thrilled to have been able to make your stay memorable.We look forward to welcoming you back in the future. Thank you again and have a wonderful day.Front Desk YANG

4/10 Poor

Zakary

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great staff and location but the beds were so uncomfortable I couldn’t sleep.
Stayed 4 nights in Mar 2024
Response from Front Desk on Apr 2, 2024
Thank you for staying with us. We apologize that our bed did not meet your expectation. We appreciate you taking the time to share your experience.Thank you and have a great day.Front Desk YANG

10/10 Excellent

Laras

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is closely located to Dontonbori and other food streets. It was very easy to be able to find different food options. Was also close to namba station so the subway line was near. The breakfast offering was a quite diverse, however, they are very heavy food for a meal first thing in the morning. The bathrooms are great, they have a separate area for a shower and a bath. Overall, would recommend this place and would stay here again if I were to go back to Osaka.
Stayed 5 nights in Mar 2024
Response from Front Desk YANG on Mar 31, 2024
Thank you for staying with us. We appreciate your detailed feedback. We're glad you enjoyed our convenient location, separated bathroom. You mentioned that some of the breakfast offerings are too heavy for a first meal in the morning. We will report your suggestion to our kitchen and seek for improvements on the menu. Thank you again and we look forward to welcoming you back on your next visit to Osaka.Front Desk YANG

2/10 Terrible

Mae Allison

Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 19, 2024
Thank you for staying with us.We're sorry to see that your experience with us didn't meet your expectations. We strive to provide the best experience for our guests, and your feedback is invaluable in helping us improve. If you'd like to share more specific comments or suggestions, please don't hesitate to contact us. We hope to have the opportunity to better serve you in the future.Front Desk YANG

4/10 Poor

Mei Kim

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Rooms are small and tight. Washroom fan not working properly.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 20, 2024
Thank you for staying with us. We apologize for the inconvenience caused by the size of the room and the washroom fan. Please be assured that the fan is operational 24 hours a day, but it has a weak flow which may not be easily to notice. We will look into improving this for a better guest experience. We appreciate your comments and hope to have the opportunity to serve you better in the future.Front desk YANG

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to wedding venue. Across street from Namba walk and subway/train station
Stayed 5 nights in Feb 2024
Response from Front Desk YANG on Mar 16, 2024
Thank you for staying with us.We appreciate your feedback.We look forward to seeing you again.Have a nice day.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast has a fair amount of variety and was quite good.
Stayed 8 nights in Feb 2024
Response from Front Desk YANG on Mar 2, 2024
Thank you for staying with us. We are glad to hear that our breakfast meet your expectation. We look forward to welcoming you again in the near future. Have a nice day.

10/10 Excellent

Nanami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, kind and friendly staff. Very convenient location close to the Osaka City Air Terminal!
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 28, 2024
Dear guest,Thank you for staying at Hotel Gracery Osaka Namba.Our hotel is located in the center of Namba and is very convenient for tourists. We are very happy that you were satisfied with the service of our hotel. We will continue to improve our services to satisfy our customers. We sincerely appreciate you taking the time to share with us your experience at Hotel Gracery Osaka Namba.We look forward to seeing you again.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk YANG on Feb 27, 2024
Thank you for staying with us. We look forward to serving you again. Have a great day.

10/10 Excellent

WAI KIT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience, clean, staff friendly.
Stayed 5 nights in Jan 2024
Response from Front Desk YANG on Feb 25, 2024
Thank you so much for staying with us. We are delighted to know that you were satisfied with our service. We look forward to welcoming you again. Have a great day.

8/10 Good

JONGIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Front Desk YANG on Feb 16, 2024
Thank you for your feedback. We look forward to welcoming you again.

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
non smoking room smelled like cigarettes
The staff and team all spoke great English and were extremely friendly. However, I cannot recommend this hotel as upon arrival late at night, our room smelled like cigarettes - including when we got into our bed our sheets smelled like smoke. We were too tired to change rooms immediately so we told the front desk and went to sleep. The next day we called them and they can only offer us a new room if we packed up our luggage again, brought it downstairs, and checked out at 11am and will be given a new room at 3pm which seemed ridiculous for something that was not our fault. We didn’t have time to check out (and frankly preferred not to) and stayed in the room since we were also only staying for two nights. They changed our pillows and sheets and it helped - which makes me question, why would a new room that should have just been made that day have pillow cases and duvet that smells like cigarettes? Were they not changed from a previous guest? As I said, the staff were extremely friendly and helped us ship our luggage, breakfast was decent, I never usually write bad reviews but this was a bit unacceptable.
Stayed 2 nights in Feb 2024
Response from Front Desk YANG on Feb 16, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the smell on the bed. I have report this issue to our housekeeping department, and we will take the necessary steps to ensure that it does not happen again in the future. Thank you again for taking the time to share your comments with us. Please let us know if you need any further assistance.

10/10 Excellent

Chung Ping

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay place and very nice location. Friendly staff.
Stayed 1 night in Feb 2024
Response from FRONT on Feb 11, 2024
Thank you for staying at Hotel Gracery osaka namba.It's happy hear that you have enjoyed your stay with us.Have a great day.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Namba
Stayed 1 night in Feb 2024
Response from Front Desk YANG on Feb 12, 2024
Thank you for staying with us. We look forward to seeing you again in the near future. Have a great day.

6/10 Okay

Keith

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk YANG on Feb 12, 2024
Thank you for staying with us. we look forward to seeing you again.

8/10 Good

Wing Kam Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a rental car company just underneath the hotel which was very convenient. And that's the reason why we choose to live here again. Walkable distance to the busy area and restaurants. And it was very near to the namba station.
Stayed 2 nights in Jan 2024
Response from Front Desk YANG on Feb 1, 2024
Thank you so much for staying with us. We appreciate your valuable feedback．We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Have a wonderful day.

10/10 Excellent

Kawin, Sapansoong, Bangkok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Front Desk YANG on Jan 24, 2024
Thank you for staying with us. We look forward to welcoming you again.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk YANG on Jan 12, 2024
Thank you for staying with us. We look forward to welcome you again in the future.

10/10 Excellent

Mengling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel staff and amenities (toothbrush/comb/bathsalt/lotion/scrubber/towels/ microwave). Check-in and out is easy. Staff spoke Japanese/ Mandarin/ English. Onsite washer (300 yen for 30 minute washer/ 200 yen for 1 hour dryer). Breakfast with a fee. Across the street from Lawson and Namba subway entrance. Few blocks from Dotonburi.
Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 31, 2023
Thank you for staying with us. We are glad that you appreciate the service of our hotel.We are looking forward to seeing you again.

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night family stay
One night stay after a few days at the universal studio Osaka.
Stayed 1 night in Dec 2023
Response from Front Desk YANG on Dec 25, 2023
Thank you for your review. We look forward to welcoming you again in the near future.

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancée and i had the best stay here a few months ago. The hotel was nice, clean, and comfortable. The staff were kind and helpful. The best thing about it was the location. I was pleasantly surprised with how close it was to the station as well as the ease of walking around to restaurants or shopping but especially the Dotonburi area. I would stay here again if given the chance in the future.
Stayed 4 nights in Sep 2023
Response from Front Desk YANG on Dec 25, 2023
Thank you for your kind words about our hotel, and we are delighted that you and your fiancée enjoyed your stay. We pride ourselves on our prime location near Dotonburi and the train station, and we're glad it made your stay more enjoyable. We'd love to welcome you and back for another visit in the future. Thank you again for choosing our hotel, and for taking the time to share your experience.

10/10 Excellent

Geshella

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk YANG on Feb 12, 2024
Thank you for staying with us. we look forward to seeing you again.

8/10 Good

Geshella

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk YANG on Feb 13, 2024
Thank you for staying with us. We look forward to welcoming you again. Have a nice day.

8/10 Good

Poh Choo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Front Desk on Nov 22, 2023
Thank you for staying at Hotel Gracery Osaka Namba.We sincerely appreciate you taking the time to share with us your experience at Hotel Gracery Osaka Namba.We hope to see you again in the near future.Have a wonderful day.

10/10 Excellent

Jessica

Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 20, 2023
Thank you for staying at Hotel Gracery Osaka Namba.We sincerely appreciate you taking the time to share with us your experience at Hotel Gracery Osaka Namba.We hope to see you again in the near future.Have a wonderful day.

8/10 Good

Yuchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very close to the subway/railway stations and is very convenient. The breakfast buffet was very good and the staff was very friendly The only down side I saw is the room is very small and there was no desk or chair for me to work. Interestingly the shower room with the bathtub is pretty big and I would trade in the shower room space for the bedroom space lol.
Stayed 4 nights in Nov 2023
Response from front desk YANG on Nov 14, 2023
I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. I regret that our room size and facilities were not what you expected. We will take your comments under consideration as we strive to meet our guest’s needs. your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel, close to everything, and eco friendly. I love it!
Stayed 5 nights in Nov 2023
Response from Front Desk YANG on Nov 14, 2023
Thank you for staying with us. I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

CHI WAI

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Front Desk YANG on Nov 12, 2023
Thank you for choosing Hotel Gracery Osaka namba.　We are glad to know that you were satisfied with your stay with us. We looking forward to serving you again. Have a wonderful day.

8/10 Good

Liat, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for one night stay! Convenient location near shopping area and malls. Room was very clean and good layout with sofa. Staff were super helpful!
Stayed 1 night in Nov 2023
Response from Front Desk YANG on Nov 10, 2023
Thank you for staying with us. We are glad to hear that you were satisfied with our hotel. We looking forward to serving you again. Have a wonderful day.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to bus and train station. Lots of shopping and eateries available. Namba Parks garden was a wonderful place for peace and quiet. Bathroom of hotel was great! Lots of space compared to other hotels.
Stayed 4 nights in Oct 2023
Response from Front Desk on Oct 30, 2023
Dear guest,Thank you for staying with us. Our hotel is located in the center of Namba and is very convenient for tourists. We are very happy that you were satisfied with the service of our hotel. We will continue to improve our services to satisfy our customers. We look forward to seeing you again.

10/10 Excellent

Girlie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great especially Hwu who helped me coordinate the shipping of an item which I left at my previous hotel in Tokyo. I’m so grateful!
Stayed 3 nights in Oct 2023
Response from Front Desk on Oct 22, 2023
Thank you for staying with us. We are glad to hear that you are satisfied with our service. We will continue to improve our service and we sincerely hope to see you again. Have a wonderful day. Front Desk YANG

10/10 Excellent

Steven, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near train station, good size room with separate bath/toilet. Clean and quiet, the staff was exceptional in helping with all your needs! They will help store your luggage when you come in early before check-in time (secured room). About 8 minutes from Dotonbori. Highly recommended when staying in Osaka area!!!
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 29, 2023
Dear guest,Thank you for staying with us. Our hotel is located in the center of Namba and is very convenient for tourists. We are very happy that you were satisfied with the service of our hotel. We will continue to improve our services to satisfy our customers. We look forward to seeing you again.

10/10 Excellent

zhengge, san jose

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 29, 2023
Thank you for staying at Hotel Gracery Osaka Namba.We sincerely appreciate you taking the time to share with us your experience at Hotel Gracery Osaka Namba.We hope to see you again in the near future.Have a wonderful day.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very family and helpful.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 25, 2023
Thank you for staying at Hotel Gracery Osaka Namba.We sincerely appreciate you taking the time to share with us your experience at Hotel Gracery Osaka Namba.We hope to see you again in the near future.Have a wonderful day.