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Reviews of Cross Hotel Osaka

4 out of 5
Cross Hotel Osaka
2-5-15 Shinsaibashi-suji, Chuo-ku, Osaka, Osaka-fu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 747 out of 1001 reviews" "
Rating 8 - Good. 201 out of 1001 reviews" "
Rating 6 - Okay. 39 out of 1001 reviews" "
Rating 4 - Poor. 8 out of 1001 reviews" "
Rating 2 - Terrible. 6 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located. Excellent service and great facility.
Stayed 4 nights in Mar 2024
Response from Cross Hotel Osaka on May 21, 2024
Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review. We are glad to hear that you are satisfied with your recent stay. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. If you have any chances to visit Osaka, we are very much looking forward to welcoming you back again soon.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Ah Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Cross Hotel Osaka on May 21, 2024
Dear Valued Guest,Greetings from Cross Hotel Osaka! Thank you for choosing us for your accommodation in Osaka and taking time to write review. We are delighted to know that you are satisfied with your overall experience at Cross Hotel Osaka.If there is any chance to visit Osaka, we are looking forward to welcoming you back to Cross Hotel Osaka again in the near future!Sincerely yours,Cross Hotel Osaka

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location lots to do in the area. The rooms are also great. Wasn’t even bothered by the construction outside.
Stayed 3 nights in May 2024
Response from Cross Hotel Osaka on May 21, 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your delightful review.We are extremely delighted to know that you were satisfied with our location and the room.Location is one of the attractive points of our hotel. Located in the heart of Osaka makes it very accessible from any transportation means, shopping street, sightseeing spot, etc. If there is any chance to visit Osaka, we are looking forward to welcoming you back to Cross Hotel Osaka again in the near future!Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the center of all the action.
Stayed 5 nights in May 2024
Response from Cross Hotel Osaka on May 21, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are very happy to hear that you enjoyed your stay with us.Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, cafes and a bunch of sightseeing spots, such as Osaka Castle, Universal Studio Japan and so on.If you have any chance to come back to Japan, we will gladly greet you in Cross Hotel Osaka again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Igor, Santa Ana

Stayed 1 night in May 2024
Response from Cross Hotel Osaka on May 21, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are delighted to know that you are satisfied with your overall experience at Cross Hotel Osaka.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. We are looking forward to seeing you another time!Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Olivia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Right next to Dotonburi. Perfect location. Great shopping, night life, dinning options etc.
Stayed 5 nights in May 2024
Response from Cross Hotel Osaka on May 21, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Ah Hoon

Travelled with family
Liked: Staff & service
The staff were friendly and helpful. They helped us store our luggage before check-in time Excellent location, near Dotonbori and Shinsaibashi Shopping Street. The lounge access with free drinks and snacks from 3pm- 9pm daily
Stayed 3 nights in May 2024
Response from Cross Hotel Osaka on May 13, 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your delightful review.We are glad to hear that you are satisfied with your recent stay. As you mentioned, the lounge is open daily, but last orders are taken at 9:30 p.m. and the restaurant closes at 10:00 p.m.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. Once again, we highly appreciate you for sharing your precious experience with us.We hope to see you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Ah Hoon

Travelled with family
Liked: Staff & service
The staff were friendly and helpful. They helped us store our luggage before check-in time Excellent location, near Dotonbori and Shinsaibashi Shopping Street. The lounge access with free drinks and snacks from 3pm- 9pm daily
Stayed 3 nights in May 2024
Response from Cross Hotel Osaka on May 13, 2024
Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are very honored to hear that you were satisfied with our service, location and the lounge.As you mentioned, the lounge is open daily, but last orders are taken at 9:30 p.m. and the restaurant closes at 10:00 p.m.We will continue our effort to provide the best service to all our guests.Once again, we highly appreciate you for sharing your precious experience with us.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my favourite hotel that I stayed at during my trip in Japan. Modern large room with large bathroom and soft mattress with excellent bedding. Not claustrophobic and plenty of room to layout your luggage. The cleaning of the rooms are based on your request using magnetic signs you can post on your door.
Stayed 4 nights in Apr 2024
Response from Cross Hotel Osaka on May 13, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are happy to hear that you enjoyed your stay with us.Lots of your kindness and positive comments encourage us very much.We will continue our effort to provide the best service to all our guests.If there is any chance to visit Osaka, we are looking forward to welcoming you back to Cross Hotel Osaka again in the near future!Sincerely yours,Cross Hotel Osaka

8/10 Good

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with three twin beds for two nights. Great location, clean, well appointed rooms, comfortable beds. A bit small with the third bed in there, but we were hardly in the room so it wasn’t a big deal.
Stayed 2 nights in May 2024
Response from Cross Hotel Osaka on May 13, 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your delightful review.We are glad to hear that you are satisfied with your recent stay. Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, cafes and a bunch of sightseeing spots, such as Osaka Castle, Universal Studio Japan and so on.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

8/10 Good

May Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for shopping, restaurants and subway!
Stayed 3 nights in May 2024
Response from Cross Hotel Osaka on May 13, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with your recent stay. Location is one of the attractive points of our hotel. Located in the heart of Osaka makes it very accessible from any transportation means, shopping street, sightseeing spot, etc. If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Sunil, Sydney

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel in Osaka.. just steps away from all the actions in Dotonbori.. Staff and service is excellent..Breakfast is probably one of the best, they had plenty of options for western and Japnese food..Rooms are big in sizes as compared to other hotels..highly recommmend this hotel for stay in Osaka..
Stayed 3 nights in Apr 2024
Response from Cross Hotel Osaka on May 7, 2024
Dear Valued Guest, Thank you very much for your recent stay with us and taking time to share your review.We are so delighted to have your wonderful comments and do appreciate you recommended our hotel to other travelers. Especially, your word, "One of the best hotel in Osaka" is a great encouragement for us.Once again, thank you for sharing your experience with us.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Warm regards,Cross Hotel Osaka

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right in the middle of osaka. Very close to all the shopping and food areas. A little bit of a walk to the closest station but no problem with that as it was all flat.
Stayed 2 nights in Apr 2024
Response from Cross Hotel Osaka on May 6, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay. Location is one of the attractive points of our hotel.Located in the heart of Osaka makes it very accessible from any transportation means, shopping street, sightseeing spot, etc.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Starla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really clean, nice and well kept. Staff are nice but need to learn more English to accommodate tourists. I’m glad I purchased the dinner and breakfast with my booking accommodations as there are no restaurants close by. We enjoyed our experience with Japanese traditional dinner and breakfast. The food was good and the presentation is impeccable. Overall we enjoyed our stay and will recommend this place to others.
Stayed 2 nights in Apr 2024
Response from Cross Hotel Osaka on May 1, 2024
Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review.We are so delighted to have your wonderful comments and do appreciate you recommended our hotel to other travelers.However, we apologize for the inconvenience caused by the lack of English support.All the staffs will make further efforts to improve their English skills and we will do our best more to make you comfortable in next time you stay with us. Thank you again for your valuable feedback.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Apr 2024
Response from Cross Hotel Osaka on Apr 30, 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your perfect rating feedback.We always strive to deliver the best experience for our guests, so we are very pleased that you found our hotel great.We will continue our effort to provide the best service to all our guests.If there is any chance to visit Osaka, we are looking forward to welcoming you back to Cross Hotel Osaka again in the near future!Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing
Stayed 3 nights in Apr 2024
Response from Cross Hotel Osaka on Apr 30, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and modern. Staff were always lovely and helpful.
Stayed 3 nights in Apr 2024
Response from Cross Hotel Osaka on Apr 29, 2024
Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are very honored to hear that you were satisfied with our location and service.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests.If there is any chance to visit Osaka, we are looking forward to welcoming you back to Cross Hotel Osaka again in the near future! Sincerely yours,Cross Hotel Osaka

6/10 Okay

lauren

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service
The hotel is fine nothing super special about it. Our room faced the street on the 6th floor and it was extremely loud. There is construction going on overnight on the street outside for the next year and I woke up to sirens many times. Our friends stayed on a higher floor and weren’t as bothered.
Stayed 1 night in Apr 2024
Response from Cross Hotel Osaka on Apr 29, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We apologize for the noise disturbances you encountered. We will look into ways to enhance sound insulation to reduce any disturbances.Thank you again for your valuable and honest feedback.We sincerely hope to have the opportunity to welcome you back again with a further positive experience in your future stay.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, however it was extremely noisy. The windows did not provide any sound barrier and you could hear everything outside as if you were outside
Stayed 2 nights in Apr 2024
Response from Cross Hotel Osaka on Apr 29, 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your perfect rating feedback.However, we apologize for any inconvenience caused by the noise from the street we are facing.It is difficult to update the room immediately, it might not be solved sooner but we will look into ways to enhance sound insulation to reduce any disturbances.Thank you again for your valuable feedback.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely hotel that is close to the nightlife area of Osaka. My only criticism is that we were flying late at night and there is nowhere for you to have a shower and change e.g a gym and the toilet available are downstairs and are small.
Stayed 3 nights in Apr 2024
Response from Cross Hotel Osaka on Apr 25, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.Once again, thank you for sharing your experience with us.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Eldinn

Stayed 3 nights in Apr 2024
Response from Cross Hotel Osaka on May 21, 2024
Dear Valued Guest,Thank you very much for your recent stay at Cross Hotel Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.Thank you very much for spending your precious time to share your experiences. If you have any chance to come back to Japan, we will gladly greet you in Cross Hotel Osaka again.We are looking forward to seeing you another time!Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect corner room looking over the Main Street. Great location right near Dotonburi. Staff were very helpful. Would definitely stay again.
Stayed 3 nights in Apr 2024
Response from Cross Hotel Osaka on Apr 25, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted to hear that you were satisfied with our location and service.Your good comments are much appreciated and the word, "would definitely stay again" is a great encouragement for us. We hope to welcome you back in the near future!Sincerely yours,Cross Hotel Osaka

8/10 Good

Lan

Liked: Property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Cross Hotel Osaka on Apr 25, 2024
Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka.We are glad to hear that you are satisfied with your recent stay. We will continue to strive to provide the highest level of service to all of our guests.We are very much looking forward to welcoming you again in near future.Sincerely yours,Cross Hotel Osaka

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
I stayed in a Superior Room facing the street. I can hear all kinds of noise during the night - the ambulance, music, car horning etc. It is hard to sleep for those who are sensitive to noise.
Stayed 3 nights in Apr 2024
Response from Cross Hotel Osaka on Apr 25, 2024
Dear Valued Guest,Thank you very much for choosing Cross Hotel Osaka and taking the time to share your feedback about your stay with us.We apologize for any inconvenience caused by the noise from the street we are facing.It is difficult to update the room immediately, it might not be solved sooner but we will look into ways to enhance sound insulation to reduce any disturbances.Thank you again for your valuable and honest feedback.We look forward to serving you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cross hotel is a block away from the river in Dintonbori. It is walkable to many restaurants and six minutes to Namba Station. We were in the 14th floor and we had a beautiful view of the river and Don Quijote.
Stayed 5 nights in Apr 2024
Response from Cross Hotel Osaka on Apr 15, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are very happy to hear that you enjoyed your stay with us.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests.Once again, thank you for sharing your experience with us.We are very much looking forward to welcoming you again soon!Sincerely yours,Cross Hotel Osaka

10/10 Excellent

ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Cross Hotel Osaka on Apr 15, 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your perfect rating feedback.We are pleased to hear that you were satisfied with the location of our hotel which is easy access to not only the "Glico Man sign” at Dotonbori but also wide variety of shops and restaurants.Location is one of the attractive points of our hotel.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel good breakfast selection, location great for food, transport and the dotobori
Stayed 5 nights in Apr 2024
Response from Cross Hotel Osaka on Apr 15, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are delighted to hear that you are satisfied with our breakfast and the location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Fiona

Travelled with partner
Liked: Amenities
The staff was absolutely amazing. Everyone was so friendly and so helpful. Room was excellent and very clean. The perfect location in Dotonbori.
Stayed 3 nights in Apr 2024
Response from Cross Hotel Osaka on Apr 11, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are very pleased to hear that you had a pleasant stay and that you have complimented our staff.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. We are very much looking forward to welcoming you again in near future. Sincerely yours,Cross Hotel Osaka

8/10 Good

Amber

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Apr 7, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

8/10 Good

Anna

Travelled with family
Great base for a visit to Osaka. I. A very busy area with lots of shops and restaurants close. Easy to access public transport. Nice hotel with good breakfast selection.
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Apr 4, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted to hear that you were satisfied with our location and the breakfast.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Apr 3, 2024
Dear Valued Guest,Thank you very much for your recent stay at Cross Hotel Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.Thank you very much for spending your precious time to share your experiences. If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location, friendly and helpful staff, afternoon evening free snack and drinks area. Breakfast ok, tends to get busy 8-9am, particularly strong for Japanese options but Western not quite as good, includes sausage, bacon, but not to my taste, however egg and toast were good. French toast available and good. You collect bath salts etc in reception and use in the excellent and well equipped en-suite bathroom. Overall will happily stay again, especially because of the location.
Stayed 5 nights in Mar 2024
Response from Cross Hotel Osaka on Apr 3, 2024
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.We are delighted to hear that you are satisfied with our location, service and lounge.However, we apologize that the breakfast did not meet your expectations.We will continue to brush up our breakfast menu to further satisfy our guests, and we hope you will visit us again next time.Thank you again for your valuable feedback. We hope to have you as our guest again soon.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Jonnalee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Cross Hotel Osaka on Apr 3, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay. The entire staff will continue to make every effort to ensure that everyone has a pleasant stay.Once again, thank you for sharing your experience with us.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Ophir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a prime location and has a super friendly staff.
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Apr 1, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are delighted to hear that you are satisfied with our location and service.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Jessica, Katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Mar 2024
Response from Cross Hotel Osaka on Apr 1, 2024
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.It is a pleasure to read that you "Everything was great". Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. Once again, thank you for sharing your experience with us.We look forward to serving you again.Warm regards, Cross Hotel Osaka

10/10 Excellent

Shen Jin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked this place. Spacious room but you have to call to request for luggage stands. They have it, just ask. Staff were friendly and welcoming. The air system was a bit weird tho, either too cold or too hot. Even fan setting was cold. And its hard to control the temperature properly. No English channels except CNN. Shower for spacious. Amenities at lobby. Location is great! Loved how close it was to the Shinsaibashi shopping street and also Dotonburi. Short walk to Namba station. Note: there are construction works in the front of hotel now, so be sure to request a room not facing the front directly. Didnt hear any construction sounds though. Will definitely recommend and stay again!
Stayed 3 nights in Mar 2024
Response from Cross Hotel Osaka on Apr 1, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted that you are satisfied with our location, room size, service and bathroom.However, we apologize for the inconvenience caused by the air system.We will share your comments with our management team for future improvement. Thank you very much for your valuable feedback.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Warm regards, Cross Hotel Osaka

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right in the heart of Dotonbori!
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 29, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Xiu Xian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. Right next to Dontonburi. They warned us about construction noise in advance but we didn't hear much of it while we were in our room. The rooms were much larger than the one we had in Tokyo so we were so happy. It was also conveniently located between 2 train stations. We did do laundry while we stayed there. Coin laundry is a 4 minute walk and 24 hours. Hotel also has luggage shipping service available. I would stay there again. Price was great. Location was great. Staff was nice. Couldn't ask for more
Response from Cross Hotel Osaka on Mar 28, 2024
Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review. We would also like to thank you from the bottom of our hearts for the many warm compliments you have expressed to us.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests.Once again, thank you for sharing your experience with us.We are looking forward to welcoming you back to Cross Hotel Osaka in the near future! Sincerely yours,Cross Hotel Osaka

8/10 Good

asghar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a very plush, central and convenient location however being along the main road there is car, motorcycle and other noised during the night.
Stayed 4 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 28, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location.However, we apologize for the noise from the street we are facing.If you have another opportunity, we will do our best to make your next stay more comfortable.Thank you again for your valuable feedback.We look forward to serving you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff giving great services.
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 28, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are very glad to hear that you are satisfied by our staff and the quality of our service.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. We are very much looking forward to welcoming you again in near future.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern property. Small room but fine on my own, close to Namba station and access to the Metro plus right by the Running Man. Buffet breakfast was wide ranging with something for everyone
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted that you liked our location and breakfast.Location is one of the attractive points of our hotel. Located in the heart of Osaka makes it very accessible from any transportation means, shopping street, sightseeing spot, etc. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

8/10 Good

Nam Kit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay at Cross Hotel next time.
Stayed 5 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 26, 2024
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.We are very happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.We hope to have you as our guest again soon.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Andreea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel right in the middle of Dontonbori! Incredible breakfast buffet with great array of choices. Awesome lounge access for those with Cross level rooms. Complimentary drinks and snacks in a peaceful oasis after a busy day of sightseeing. Wine, sake, beer, cava! Staff is wonderfully kind and accommodating. This will be my new home base hotel while in Osaka!
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 26, 2024
Dear Valued Guest,Thank you very much for your recent stay at Cross Hotel Osaka.We are very honored to hear that you were satisfied with our location, the breakfast and the lounge.The lounge is available as a benefit of cross-floor accommodation and offers free snacks, soft drinks, and alcoholic beverages.We are delighted to hear that you enjoyed the lounge.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. Thank you very much for spending your precious time to share your experiences. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Convenient to shopping and transportation. Rooms were very nice, and spacious.
Stayed 3 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

4/10 Poor

Kevin

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Rooms were loud and too warm. Could hear an angle grinder and motorcycles reving outside all night. King sized bed but twin sized pillows. The firm pillows were like rocks.
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 26, 2024
Dear Valued Guest,Thank you very much for choosing Cross Hotel Osaka and taking the time to share your feedback about your stay with us.We sincerely apologize that you were not able to spend a comfortable stay in your room.We also apologize for the noise from the street we are facing.We will strengthen our patrols outside the hotel to ensure that our guests have a comfortable stay.Regarding the temperature in the guest room, we will work with the facility to confirm as soon as possible whether there is a problem with the air conditioner.Thank you for your valuable feedback.We hope to have the opportunity to welcome you back again for more positive experience with your future stay.Sincerely yours,Cross Hotel Osaka

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: This location is top-dog. Its close to the main shopping street and places to eat. The subway is close too, just a short walk away. There is construction outside but unnoticeable, I didnt hear anything and it caused zero inconvenience. The room was a bit like a bachelor-pad in terms of the colour scheme but it wasnt a deal breaker. The bed was comfy and I liked the added touch of PJs and water etc. The bathroom was brilliant with a deep soaker tub. Take the essential oils bath salts at the check in counter, it makes for a lovely bath after a long day of exploring. The Cons were: while the room did feel clean, the carpet had hair on it like it hadnt been vacuumed in a while. My socks kept picking long hairs up which made me gag. Thank goodness there were slippers provided. Also, the internet was the pitts. I got better amd more consistent connection in train stations. Despite these two small annoyances, I would definitely come back and stay here again.
Stayed 4 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted to hear that you are satisfied with our location and the bathroom.Specially, our unique Japanese style bathroom with bathtub is well-received from a lot of guests as you mentioned. However, we apologize for the lack of cleanliness in the guest rooms, which caused some discomfort to our guests.We have shared your valuable feedback with our housekeeping team and instructed them to thoroughly clean every detail of your room to ensure that you are comfortable in your room.We also apologize for the inconvenience caused by the internet connection.We will take appropriate improvement measures as necessary to provide a comfortable Internet environment.Thank you again for your valuable feedback.We hope to have the pleasure of welcoming you back to Cross Hotel Osaka in the near future.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Adam, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was located on one of the upper "Cross" floors. The room was very clean and quite spacious, with a large, comfy bed and a separate seating area with a desk. Despite being on a higher floor, the windows didn't do much to dampen the street noise at night, but it didn't really bother us too much. A nice bonus was that our floor also granted us daily access to the lounge with free drinks and snacks. There are only two elevators, which unfortunately, could be a bit of a wait at times. Lastly, the breakfast buffet was excellent, with a lot of different Japanese and Western options.
Stayed 2 nights in Feb 2024
Response from Cross Hotel Osaka on Mar 22, 2024
Dear valued guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to share your experience with us.We are very happy to hear that you enjoyed your stay with us and you are satisfied with our facilities, breakfast and Cross lounge!However, We apologize again for the inconvenience caused by elevator and the noise from the road and .Your valuable opinions will be passed on to each department and we will make improvements.Also, thank you very much for your understanding and satisfaction despite the inconvenience.Next time, we will do our best to provide better service to our guests.Sincerely,

8/10 Good

Judy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with location
Stayed 3 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 22, 2024
Dear valued guest,Warm greetings from Cross Hotel Osaka!Thank you for choosing us for your stay and taking your time for the feedback.We are glad to hear that you are satisfied with our location!Our hotel is located in the heart of Namba, with convenient transportation and many shopping malls and famous shopping streets nearby.If you come to Osaka next time, please stay at Cross Hotel Osaka again.Until we meet again, all of our employees will be waiting with all our hearts.Sincerely,

10/10 Excellent

Martin

Stayed 3 nights in Mar 2024
Response from Cross Hotel Osaka on Apr 7, 2024
Dear Valued Guest,Greetings from Cross Hotel Osaka! Thank you for choosing us for your accommodation in Osaka and taking time to write review.We are delighted to know that you are satisfied with your overall experience at Cross Hotel Osaka.If you have any chance to come to Japan again, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent and convenient...
Stayed 9 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 22, 2024
Dear valued guest,Warm greetings from Cross Hotel Osaka. Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.Also, Thank you for your warm words of praise.We will continue to strive to become the best hotel that will satisfy our guests.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Warm regards,