Hypo-allergenic bedding, in-room safe, individually decorated
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Reviews of Pestana Orlando Suites - Lake Buena Vista

2.5 out of 5
Pestana Orlando Suites - Lake Buena Vista
11942 Ravallo Resort Drive, Orlando, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 548 out of 691 reviews" "
Rating 8 - Good. 105 out of 691 reviews" "
Rating 6 - Okay. 22 out of 691 reviews" "
Rating 4 - Poor. 5 out of 691 reviews" "
Rating 2 - Terrible. 11 out of 691 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Krystal

Travelled with family
Liked: Amenities
Hotel was beautiful and clean.
Stayed 2 nights in May 2024
Response from Antonio Andrade on May 26, 2024
Dear. Kristal,We appreciate your preference and the review.Hope to see you soon.

10/10 Excellent

Sandra Grabenkort

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and quiet.
Stayed 1 night in May 2024
Response from Antonio Andrade on May 26, 2024
Dear Sandra,We appreciate your preference and review.Hope to see you soon

10/10 Excellent

Renee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I’m not one to typically write reviews, but this hotel deserves its praise. I booked a last minute trip and our stay was amazing. Smooth check-in and check-out. Very spacious rooms that were clean and well stocked with towels! Conveniently located near I-4, Disney Springs, restaurants and much more! The staff was highly professional and kind with any request. I highly recommend!
Stayed 3 nights in May 2024
Response from Antonio Andrade on May 25, 2024
Dear Renee,We appreciate your preference and the review

10/10 Excellent

Brian, SILVER SPRING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, price, quality.
Stayed 1 night in May 2024
Response from Antonio Andrade on May 25, 2024
Dear Brien,We appreciate your preference and the review

10/10 Excellent

Kevin Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful property.
Stayed 3 nights in Apr 2024
Response from Antonio Andrade on May 22, 2024
Dear Mr. Kevin,We appreciate your preference and the review.Hope to see you soon.

10/10 Excellent

Haley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so close to so many yummy places to eat, stores, shopping and everything. The staff is phenomenal and housekeeping kept everything perfect!!
Stayed 3 nights in May 2024
Response from António Andrade on May 20, 2024
Dear Mrs. Harley,We appreciate your preference and the reviewBest regards

10/10 Excellent

Maksym

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in May 2024
Response from António Andrade on May 20, 2024
Dear Mr. Maksym,We appreciate your preference and your review.Best regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable.
Stayed 4 nights in May 2024
Response from António Andrade on May 21, 2024
Dear David,We appreciate your preference and the review

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to several good places to eat
Stayed 2 nights in May 2024
Response from António Andrade on May 17, 2024
Dear Mrs. Jessica,We appreciate our preference and your review.Best regards

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Antonio Andrade on May 17, 2024
Dear Mrs. TracyWe appreciate your preference and your review

8/10 Good

Hanna, Sterling

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our stat was okay and staff was very helpful. They accommodated us quickly per our request due to loud noises from the pool area.
Response from António Andrade on May 15, 2024
We appreciate your preference. We thank you for the positive review you have given us, we hope to be able to count with you visit next time that you come to Orlando.

6/10 Okay

Carl

Disliked: Amenities
Rooms were very nice and the service was good but the surrounding area of the hotel is nothing
Stayed 3 nights in May 2024
Response from António Andrade on May 16, 2024
Dear Mr. Carl,Thank you for your preference and for your review. We regret the situation of the surroundings we have already informed our management about the situation

10/10 Excellent

Agnieszka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very nice hotel close to all attractions and shopping. It smells amazing from the minute you walk in. Very clean rooms, specious and nicely decorated. The breakfast is amazing, lots of variety. Big thanks to Yanira Quinones, the chef cook. The staff is great. Overall I would highly recommend this hotel and look forward to stay here again.
Stayed 5 nights in May 2024
Response from António Andrade on May 14, 2024
Dear Agnieszka,We appreciate your preference for Pestana Orlando and the review.

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and clean breakfast was delicious
Stayed 1 night in May 2024
Response from António Andrade on May 13, 2024
We appreciate your preference for Pestana Orlando and the review.Best regards

10/10 Excellent

Antonina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from António Andrade on May 13, 2024
We appreciate your preference for Pestana Orlando and the review.Best regards

10/10 Excellent

ELAINE

Travelled with partner
Service was great
Stayed 3 nights in May 2024
Response from António Andrade on May 12, 2024
We appreciate your review

8/10 Good

Natalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen precio, buena ubicación y muy buenas habitaciones
Stayed 3 nights in Apr 2024
Response from António Andrade on May 12, 2024
We appreciate your review

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been a wonderful experience everything was perfect. Great location for everything.
Stayed 7 nights in May 2024
Response from António Andrade on May 12, 2024
We apreciate your review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ireland on May 8, 2024
Good evening, thank you for your review and we hope to have you back with us again on your next stay!

10/10 Excellent

Sephene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Clean. Friendly. In the center of most things.
Stayed 3 nights in May 2024
Response from António Andrade on May 7, 2024
Dear Mrs. Sephene,We appreciate your preference and the review.Best Regads

8/10 Good

Nikunj

Travelled with family and small children
Liked: Property conditions & facilities
We didn't like their Check in process as front desk person couldn't find our booking in their system and they were saying that our system went down for 2 hours and thats why. But, after manager's involvement they confirmed our booking. But, the front desk lady provided someone else room and couldn't book that room under my name and other guest came at the middle of the night nad disturb our sleeping. Luckily my daughter didnt wake up but there was a serious concerns for that first night of our staying. They apologized but yhe impression was already down for this hotel in our mind.
Stayed 7 nights in Apr 2024
Response from António Andrade on May 5, 2024
Dear Mrs Stacey,We appreciate your review.We apologize for the situation, management has already been informed and we are implementing measures to ensure this dose not happen again.Best Regards

10/10 Excellent

Marjorie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is nice and clean and quiet, they should take care more outside like the grass but other then that I like it, nice staff too.
Stayed 1 night in Apr 2024
Response from António Andrade on May 4, 2024
Good afternoon, we appreciate your feedback and hope to see you again soon!

2/10 Terrible

maria, Ocala

Stayed 1 night in May 2024
Response from António Andrade on May 5, 2024
Dear Maria,We are analyzing your stay to correct what went wrong.We apologize for not meeting your expectations

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from António Andrade on May 4, 2024
Dear Mr. Vince,We appreciate your preference for Pestana Orlando Suits.Grateful for your review and the classification. Hope to see you back soon at our Hotel.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from António Andrade on May 2, 2024
Dear Mrs. Tara,Warm greetings from Pestana Orlando,We wish you a safe journey and we appreciate you review

10/10 Excellent

julio, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 1 night in Apr 2024
Response from António Andrade on Apr 30, 2024
Good afternoon, we appreciate your feedback and hope to see you again soon!

10/10 Excellent

kristen

Budget friendly hotel. The property was very clean and staff was great. The snacks in the lobby are terribly overpriced and there is no restaurant. If you like room service - this isn’t for you.
Stayed 4 nights in Apr 2024
Response from António Andrade on Apr 30, 2024
Good afternoon, we appreciate your feedback and hope to see you again soon!

8/10 Good

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Apr 2024
Response from António Andrade on Apr 30, 2024
Good afternoon, we appreciate your feedback and hope to see you again soon!

10/10 Excellent

Leo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept.
Stayed 1 night in Apr 2024
Response from Charlesetta Mathurin on Apr 28, 2024
Thank you so much for the perfect score! We truly appreciate your support and are thrilled that you had such a positive experience with us. We'll continue working hard to maintain the excellent service that earned us your top rating. If there's anything else we can do to enhance your experience further, please feel free to reach out. We look forward to serving you again soon!

10/10 Excellent

Cristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent service, breakfast buffet, staff, cleanliness.
Stayed 2 nights in Apr 2024
Response from Charlesetta Mathurin on Apr 27, 2024
Thank you so much for the perfect score! We truly appreciate your support and are thrilled that you had such a positive experience with us. We'll continue working hard to maintain the excellent service that earned us your top rating. If there's anything else we can do to enhance your experience further, please feel free to reach out. We look forward to serving you again soon!

10/10 Excellent

Cristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in excellent condition. Overly friendly and helpful staff. Outstanding breakfast buffet with a variety of options and changing menu daily!
Stayed 1 night in Apr 2024
Response from Charlesetta Mathurin on Apr 27, 2024
Thank you so much for the perfect score! We truly appreciate your support and are thrilled that you had such a positive experience with us. We'll continue working hard to maintain the excellent service that earned us your top rating. If there's anything else we can do to enhance your experience further, please feel free to reach out. We look forward to serving you again soon!

10/10 Excellent

Robert

Travelled with family
Great property we were happy to stay and highly recommend this place
Stayed 2 nights in Apr 2024
Response from Charlesetta Mathurin on Apr 27, 2024
Thank you so much for the perfect score! We truly appreciate your support and are thrilled that you had such a positive experience with us. We'll continue working hard to maintain the excellent service that earned us your top rating. If there's anything else we can do to enhance your experience further, please feel free to reach out. We look forward to serving you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 3 nights in Apr 2024
Response from Charlesetta Mathurin on Apr 28, 2024
Thank you from Pestan Orlando Suites LBV!We are happy to hear that your stay with us was a success and hope to see you in the future.Kind Regards

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio.
Stayed 1 night in Apr 2024
Response from Charlesetta Mathurin on Apr 27, 2024
¡Gracias de parte de Pestana Orlando Suites LBV! Nos alegra saber que su estadía con nosotros fue un éxito y esperamos verlo en el futuro. Saludos cordiales

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Great one-night stay!
Stayed 1 night in Apr 2024
Response from Charlesetta Mathurin on Apr 27, 2024
Thank you from Pestan Orlando Suites LBV!We are happy to hear that your stay with us was a success and hope to see you in the future.Kind Regards

10/10 Excellent

DaShon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice. Laundry facility became out of order, which I disliked. Overall, didn’t hinder me from having a positive stay.
Stayed 2 nights in Apr 2024
Response from Charlesetta Mathurin on Apr 27, 2024
Thank you so much for the perfect score! We truly appreciate your support and are thrilled that you had such a positive experience with us. We'll continue working hard to maintain the excellent service that earned us your top rating. We apologize for the usage of the laundry facility being out of order doing your stay. We have made it out duty to check on all washers and dryers to ensure that they are back to perfect standards. If there's anything else we can do to enhance your experience further, please feel free to reach out. We look forward to serving you again soon!

10/10 Excellent

frederic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel and friendly staff at front desk . Katherine and Amanda.
Stayed 1 night in Apr 2024
Response from Charlesetta Mathurin on Apr 25, 2024
Thank you kindly for the positive feedback and the 5 out of 5 rating! Kind regards

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. New hotel and it shows in its beauty and cleanliness. Staff was super friendly. Close to Disney Springs!
Stayed 2 nights in Apr 2024
Response from Charlesetta Mathurin on Apr 25, 2024
¡Gracias amablemente por los comentarios positivos y la calificación de 5 sobre 5! Atentamente

2/10 Terrible

Madeline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a terrible experience. I first stayed for 2 nights in a room in the first floor. Then I extended for 2 additional nights and it was a nightmare. They requested us to move to another room in the fourth floor (401) located at the end of a long hallway. The beds were at the floor, the bathroom equipment was in bad condition, and also found a coakroach in the bathroom. I asked to cancel the extension and the manager at front desk denied it saying that it was non-refundable. They were rude and desconsiderate. I do not recommend.
Stayed 2 nights in Apr 2024
Response from Charlesetta Mathurin on Apr 22, 2024
I'm sorry to hear about your experience. We always aim to provide our customers with the best possible service and product. Your feedback is valuable to us in improving our offerings.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, nice pool and room. Incredible staff👍👍
Stayed 6 nights in Apr 2024
Response from Katharina. Mueller on Apr 22, 2024
Thank you from Pestana Orlando Suites LBV!We are happy to hear that you enjoyed your stay with us until next time.Kind Regards

10/10 Excellent

Nick

Stayed 3 nights in Apr 2024
Response from António Andrade on May 12, 2024
We appreciate your review

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to. Close to different restaurants and Disney Springs. Room was clean and comfy. Definitely would book here again.
Stayed 1 night in Apr 2024
Response from Ana Inácio on Apr 21, 2024
Thank you so much for your glowing review! We're thrilled to hear that you found our location convenient and enjoyed the cleanliness and comfort of your room. We take pride in providing a welcoming and comfortable experience for all our guests. We look forward to welcoming you back on your next visit to the area!

10/10 Excellent

Idir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect
Stayed 2 nights in Apr 2024
Response from Charlesetta Mathurin on Apr 20, 2024
Good Evening Thank for your honest review we hope here at pestana we can have you back soon.

10/10 Excellent

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre spacieuse , propre et adaptée.
Stayed 1 night in Apr 2024
Response from Cedi Pacheco on Apr 19, 2024
Good Evening Thank for your honest review we hope here at pestana we can have you back soon.

10/10 Excellent

Brittany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of 6 (2 adults and 4 young kids). The suite was perfect for our family to rest. Many attractions are near by and easy to get to. Breakfast was included for us i believe because we were in a 'suite'. It was decent. Unsure what the cost would be otherwise.
Stayed 4 nights in Apr 2024
Response from Katharina. Mueller on Apr 18, 2024
Greetings from Pestana Orlando Suites LBV,We like to thank you for the positive feedback and are happy to hear that your stay with us was a success.Until Next time!Kind Regards

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 2 nights in Apr 2024
Response from Katharina. Mueller on Apr 18, 2024
Thank you kindly for the positive feedback and the 5 out of 5 rating!Kind Regards

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Catalina was so nice and helped with my check and helped with any questions I had. Beautiful hotel!
Stayed 1 night in Apr 2024
Response from Charlesetta Mathurin on Apr 16, 2024
Thank you so much for your kind words! We're thrilled to hear that you found our property very clean and our staff very nice. Providing a clean and welcoming environment for our guests is our top priority, and we're glad to hear that we succeeded during your stay. We truly appreciate your feedback and hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Katharina. Mueller on Apr 18, 2024
Thank you for the positive feedback and the 5 out of 5 rating! Kind Regards

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff
Stayed 1 night in Apr 2024
Response from Ana Inácio on Apr 16, 2024
Thank you for your kind words! We're thrilled that you found our property very clean and our staff friendly. Providing a welcoming environment is our priority, and we're delighted that it contributed to your enjoyable stay. We appreciate your review and hope to welcome you back soon!

6/10 Okay

Andreina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Charlesetta Mathurin on Apr 16, 2024
Thank you for your honest and kind review hope to see you back again soon.