Thank you for taking the time to share your feedback regarding your recent stay at our property. We're delighted to hear that you enjoyed the size of the home and the added treat of the pool. We appreciate your constructive comments about the kitchen utensils and the absence of cleaning supplies. Your suggestions are valuable, and we will certainly take them into consideration to enhance the overall guest experience. Regarding the unannounced visit from the property manager's office, we sincerely apologize for any inconvenience this may have caused. We understand the importance of respecting our guests' privacy, and we will address this matter with our team to ensure better communication and coordination in the future. As for the new mattress delivery, we assure you that it was a routine update to enhance the comfort of our accommodations. There was no issue with the mattress you were using; it was simply part of our commitment to maintaining a high standard for our guests. Thank you for bringing these matters to our attention, and we hope that, despite these inconveniences, you were able to enjoy your stay. If there's anything else you'd like to discuss or if you have further suggestions, please feel free to reach out. We appreciate your understanding and look forward to the opportunity to host you again in the future.

Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and appreciated the cleanliness, amenities, and location of the house. We look forward to welcoming your family and friends in the future.

Thank you for your review! We're thrilled to hear that you found the home beautiful, spacious, and clean, and that you enjoyed the awesome neighborhood. We apologize for the inconvenience with the living room TV and will address it promptly. We're glad you had a great overall experience and found the pool area relaxing and spacious. We appreciate your feedback and hope to welcome you back in the future!

We are so glad to hear that you enjoyed your stay and our team took care of your needs. We look forward to seeing you back soon. Don’t forget to ask about our 10% discount for repeat guests when you book again with Ellis Exclusive Villas 🙂

Thank you for your feedback! We're glad you enjoyed your stay overall. We'll address the rug issue to enhance your experience for future visits.

Thank you for the great review. It's wonderful to hear you enjoyed your stay. The welcome packs are a thank you for booking with us. We look forward to welcoming you back to another stay.