The pictures of this place are deceiving. My family & I rented this property for 5 days to spend Christmas together. The property had so many problems upon arrival. There was a gaping hole in the ceiling of the lanai, screens hanging from the pool area, the screen door was broken, the garage was partially open upon arrival and did not lock, the lockbox to obtain the front door key was not working, the smoke detector was hanging from the ceiling by a wire from the ceiling in the king suite, there was wet laundry in the washer upon arrival, no face towels, we had to go buy our own, some of the jets and lights were broken in the pool and the hot tub as well. The bathrooms are unrenovated. The leather was completely worn off the sofa in certain spots. There is a large visible hole behind the shower head in the king suite on the 2nd floor. The owner was dismissive of our complaints and totally disregarded them. He sent a maid and a handy man on day 3 of our 5 day stay after we complained who both did nothing. The handyman stated that the hole in the lanai was unable to be repaired because no one was able to come out and fix it due to COVID. Florida is completely open so this is untrue. We paid extra for pool heat for 5 days and the pool heat and the jacuzzi were cold after the 3rd day. The neighbors told us that the property has been like this forever and they dont know how he gets away with renting it. This home was completely unacceptable to be rented out. My family and i
I traveled over 1,000 miles to be together during Christmas and were left scrambling trying to find other accommodations instead of enjoying our vacation. I feel deceived and cheated out of my money. It's a complete shame that the owner doesnt do the required maintenance. I reached out to VRBO by phone and reported these problems upon arrival and was told that my family and I would be relocated to another property and then never heard from them again other than an email stating that they could not accommodate us. We attempted to call VRBO several times after receiving the email and each time we were either placed on a ridiculously long wait and then our calls were disconnected without any resolve. All in all our Christmas vacation was ruined due to the issues with the property and the stress that it caused us. I would not recommend this property to anyone and I will never rent through VRBO again.