Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews of Lake Nona Wave Hotel

4 out of 5
Lake Nona Wave Hotel
6100 Wave Hotel Drive, Orlando, FL

Reviews

9.6

Exceptional

Rating 10 - Excellent. 613 out of 714 reviews" "
Rating 8 - Good. 57 out of 714 reviews" "
Rating 6 - Okay. 17 out of 714 reviews" "
Rating 4 - Poor. 12 out of 714 reviews" "
Rating 2 - Terrible. 15 out of 714 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best hotel I've stayed at! Upon entry, you know you're in for an experience. The exterior, the lobby, the elevators is like an art museum! The room was devine, i typically don't like carpets in my hotel rooms because they're normally dark and dingy, however the carpet in my room was clean, bright and vibrant. The esthetics as you walk in leaves you in awe. Everything was automated, EVERYTHING, from the toilet to the drapes! The food was ridiculously delicious! I wish i had more time to explore the property, but the 2 nights spent were beyond worth it. Already planning my other trip there with my friends.
Stayed 2 nights in May 2024

10/10 Excellent

Brian

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful hotel with great rooms, fantastic dining, and amazing staff. Andres and Nikko were welcoming and helped us with our luggage and the car. Taylor on the front desk with a delight. Our servers at the pool and the restaurants (Briana, Braulio, and Rodrigo) were wonderful. Theresa kept our suite clean and fully stocked with coffee and water. We had our dog with us and she enjoyed the stay as much as we did since everyone was so nice.
Stayed 3 nights in May 2024

10/10 Excellent

Khania, Kissimmee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, modern hotel with lots of walkable options. Nice to still have hotels with free overnight parking. Pool service was amazing.
Stayed 1 night in May 2024

8/10 Good

Zakeema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! Very high tech. My husband loved the heated toilet seat!
Stayed 1 night in May 2024

10/10 Excellent

Marcus

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent service, will definitely stay back there, however the pool time needs to be extended in the evening.
Stayed 1 night in May 2024
Response from Matty H. on May 26, 2024
Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. We appreciate your kind words. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.Kindly,Matty H.Guest Recognition AmbassadorLake Nona Wave Hotel

10/10 Excellent

Guillermo, hollis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor and the technology
Stayed 2 nights in May 2024
Response from Matty H. on May 26, 2024
Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. We appreciate your kind words. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.Kindly,Matty H.Guest Recognition AmbassadorLake Nona Wave Hotel

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, spotless clean, excellent service. Fun things to do in premises and los if dining portions les than a 5 minute walk.
Stayed 2 nights in May 2024
Response from Matty H. on May 24, 2024
Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. We appreciate your kind words. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.Kindly,Matty H.Guest Recognition AmbassadorLake Nona Wave Hotel

6/10 Okay

ronisha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleanest was impeccable. One of the receptionist, was short and lack details regarding the property.
Stayed 1 night in May 2024

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant venue for the wedding I was attending.
Stayed 2 nights in Mar 2024
Response from Matty H. on May 21, 2024
Dear Mr. Elton,Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.Kindly,Matty H.Guest Recognition AmbassadorLake Nona Wave Hotel

8/10 Good

Ryan, DALY CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Matty H. on May 16, 2024
Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.Kindly,Matty H.Guest Recognition AmbassadorLake Nona Wave Hotel

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We celebrate our birthday at lake nona wave hotel and it was by far the best experience we’ve ever had. They decorated the room with complimentary sweets and champagne! The restaurant inside the hotel was gorgeous and the food and drinks were delicious! I highly recommend!
Stayed 1 night in May 2024
Response from Matty H. on May 13, 2024
Thank you for choosing WAVE to celebrate with you and thank you for taking the time to provide us with your valuable feedback on your recent stay with us. We appreciate your kind words. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay and birthdays! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.Kindly,Matty H.Guest Recognition AmbassadorLake Nona Wave Hotel

10/10 Excellent

Trevare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was an absolute dream and culinary mega!
Stayed 4 nights in Mar 2024
Response from Matty H. on May 13, 2024
Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. We appreciate your kind words. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay, the property and our wonderful restaurants. I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.Kindly,Matty H.Guest Recognition AmbassadorLake Nona Wave Hotel

10/10 Excellent

Ali, lake mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Matty H. on May 13, 2024
Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.Kindly,Matty H.Guest Recognition AmbassadorLake Nona Wave Hotel

8/10 Good

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, close to airport. Lots of conventions and groups which was slightly annoying and very little storage space in the room. Still a recommendation though.
Stayed 5 nights in May 2024
Response from Emma on May 9, 2024
Dear John,Thank you so much for your valued feedback on Lake Nona Wave Hotel. It was a pleasure to host you. We appreciate the input regarding on the volume of groups in the hotel. Thank you for also mentioning the amount of storage space in our rooms. We will share this information with our team and appreciate you bringing this to our attention. I am thrilled that you enjoyed your stay otherwise, and hope to welcome you back to WAVE soon!Kindly,Emma KGuest Relations

10/10 Excellent

Daria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Matty H. on May 6, 2024
Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. We appreciate your kind words. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.Kindly,Matty H.Guest Recognition AmbassadorLake Nona Wave Hotel

10/10 Excellent

Siddaramanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Matty H. on May 6, 2024
Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. We appreciate your kind words. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.Kindly,Matty H.Guest Recognition AmbassadorLake Nona Wave Hotel

10/10 Excellent

francisco

Stayed 1 night in Dec 2023
Response from Matty H. on May 21, 2024
Dear Mr. Francisco,Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.Kindly,Matty H.Guest Recognition AmbassadorLake Nona Wave Hotel

10/10 Excellent

Delys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Orlando by far
Stayed 1 night in Apr 2024
Response from Matty H. on Apr 27, 2024
Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. We appreciate your kind words. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.Kindly,Matty H.Guest Recognition AmbassadorLake Nona Wave Hotel

10/10 Excellent

MANUEL, Doral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful experience
Stayed 1 night in Apr 2024
Response from Emma on Apr 25, 2024
Dear Manuel,Thank you so much for your 5-star review of Lake Nona Wave Hotel! Our goal is to provide inspiring energy to our guests and I am thrilled to hear we succeeded in doing so. We hope to welcome you back to WAVE soon for more fun!Kindly,Emma K

10/10 Excellent

JUAN, ORLANDO

Stayed 1 night in Apr 2024

10/10 Excellent

Tenesha

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel… pool, nightclub, surrounding area nightlife, and the rooms were great definitely stay here again
Stayed 2 nights in Apr 2024
Response from Matty H. on Apr 8, 2024
Dear Ms. Jonas,Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. We appreciate your kind words. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.Kindly,Matty H.Guest Recognition AmbassadorLake Nona Wave Hotel

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Orlando
Stayed 1 night in Apr 2024
Response from Matty H. on Apr 7, 2024
Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. We appreciate your kind words. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.

10/10 Excellent

SABRINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the Wave Hotel, my 1 bedroom suite was spacious, very clean and high Tech. I would definitely recommend this hotel.
Stayed 4 nights in Mar 2024
Response from Matty H. on Apr 7, 2024
Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. We appreciate your kind words. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matty H. on Apr 7, 2024
Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. We appreciate your kind words. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.

10/10 Excellent

Pablo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Wave. Everything was amazing the staff were so helpful and friendly. We had an amazing time and will definitely recommend and come back!!!!
Stayed 6 nights in Mar 2024
Response from Emma on Mar 26, 2024
Dear Pablo,Thank you immensely for your glowing review of your recent stay at The Wave! Our team takes great pride in providing exceptional service, so it's truly heartening to know that our staff's helpfulness and friendliness left such a positive impression on you. We're delighted that you enjoyed your time with us and that you're considering recommending us to others. Whenever you're ready for another amazing getaway at WAVE, we'll be here to welcome you back with open arms. Should you have any special requests or need assistance with future reservations, please don't hesitate to let us know.Kindly,Emma KGuest Relations

6/10 Okay

Elix

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I am sure that it might surprise how I am evaluating this hotel. Use the self parking. It’s free and safe only 10 steps from the lobby. Super clean. Don’t stay in any rooms facing the pool unless you like loud music. It was refreshing not to see any Disney or amusement park adds. Now like with any excellent hotel your stay should be an experience. This is not! The technology can’t replace high class services. Room service was just average and slow. If you stay in hotels of this caliber you should at least get the food you ordered. Very impersonal and disconnected staff. Feels like a lot of those Vegas hotels that are only cool when opened but after a few years they start to look tired and outdated. Toilets are high tech but merely to distract you from what it lacks of service as a hotel. Besides the artsy lobby, large rooms and a cool toilet, there’s nothing special about this hotel. Not the pool, not the room service, not the staff, not even the $39 valet parking. It’s nice to stay in a hotel like this if you’re an adult, staying in Orlando, want to pay money, don’t care about service and want to be treated as a retail buyer at a mall. To the staff and managers of this hotel I want to reassure you that first impression are everything. Anything else is a make it up to me class for the customer. Hotel customers don’t want a free brunch when room service is poor or just wrong. It makes them feel cheap. I didn’t learn the first time I stayed that’s why I posted
Stayed 2 nights in Mar 2024
Response from Emma on Mar 25, 2024
Dear Elix,Thank you for taking the time to give us your valuable feedback. It was our pleasure to host you at Lake Nona Wave Hotel. I hope that you will accept my apologies for the lapses in guest service that you experienced during your recent visit. We strive to provide guests with delightful moments during their time with us and it’s clear that in this case we fell short. However, in reporting the issues you experienced, you have aided us in enhancing our guest experience in ensuring that this does not occur again. If you give us the chance to win back your trust, I can assure you that we will do our best to inspire happiness and provide you with the great hotel experience many of our guests have grown fond of.Thank you again for your time and feedback, and we would love the chance to get to discuss this with you further. Kindly,Emma KGuest Relations

8/10 Good

Vicar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is small and kind of gives a disappointing first impression. However, the room, the amenities, the bathroom, the balcony, and the modern room touches are amazing! The property itself is clean, quiet, very nice. I loved our stay here.
Stayed 3 nights in Mar 2024
Response from Emma on Mar 19, 2024
Dear Vicar, Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. I am delighted that you enjoyed your stay with us!Thank you for your input regarding your arrival to our Living Room. I have shared your comment with our team, and we are collaborating to improve our guests' arrival experience. We thank you for your feedback, as you have allowed us to improve our guest experience.We hope to have the opportunity to serve you soon, Vicar!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful. The staff was wonderful! Good options for food too I highly recommend this hotel to anyone that is looking for an upscale stay right outside of Orlando
Stayed 1 night in Feb 2024
Response from Emma on Mar 19, 2024
Dear Kimberly, We can safely say that reviews like your make our days better. Thank you for taking the time to review us, and providing your valuable feedback. We hope to see you back at WAVE soon!Kindly,Emma KGuest Relations

10/10 Excellent

Frank, Orlando

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great staff.
Stayed 1 night in Mar 2024
Response from Emma on Mar 19, 2024
Dear Frank,Thank you for taking the time to review Lake Nona Wave Hotel. We are thrilled that you enjoyed your experience. Our team would love to see you again soon!Kindly,Emma KGuest Relations

10/10 Excellent

Orvin

Stayed 1 night in Mar 2024
Response from Matty H. on Apr 7, 2024
Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. We appreciate your kind words. Our goal is to inspire happiness among our guests and team members, so I am thrilled to hear that you enjoyed your stay! I hope you will join us again soon for more fun and enjoyment at WAVE. Please contact me if there is any way I can assist you in the future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emma on Mar 19, 2024
Dear Christina, We're so happy you had such a great experience during your stay! Keep us in mind for the next one. Warm Regards,Emma KGuest Relations

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. The on-site gym was nice. The offsite performance center was amazing. The restaurants in the hotel were excellent and the pool area was just so comfortable. There is an offsite food area that excellent options.
Stayed 4 nights in Mar 2024
Response from Emma on Mar 19, 2024
Dear Nicholas,Thank you for taking the time to review us! We are delighted that you enjoyed your experience at Lake Nona Wave Hotel. We're thrilled to hear that you found our gym amenities, pool, and dining options to be wonderful. We hope to see you again soon!Kindly,Emma KGuest Relations

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great stuff and it’s very close to the Airport
Stayed 1 night in Mar 2024
Response from Emma on Mar 19, 2024
Dear Paul,Thank you for sharing your experience at Lake Nona Wave Hotel! We're glad to hear that you had a great experience with us and that you found our location close to the airport convenient. We appreciate your kind words and hope to have the opportunity to welcome you back again in the future!Kindly,Emma KGuest Relations

10/10 Excellent

lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for USTA and shopping, good ambience, staff friendliness and cleanliness.We will return.
Stayed 2 nights in Mar 2024
Response from Emma on Mar 19, 2024
Dear Lorraine,Thank you for your wonderful review! We're delighted to hear that you found WAVE's location convenient for both the USTA and shopping, and that you enjoyed the ambience of our establishment. It's fantastic to know that our staff's friendliness and our commitment to cleanliness met your expectations. We look forward to welcoming you back for another enjoyable stay!Kindly,Emma KGuest Relations

10/10 Excellent

Adrienne

Stayed 1 night in Mar 2024
Response from Emma on Mar 31, 2024
Dear Adrienne,We are thrilled to hear that you had such a wonderful experience with us at Lake Nona Wave Hotel! Thank you so much for taking the time to leave such a positive review. We are delighted to have met your expectations and provided you with excellent service. Your satisfaction is our top priority, and we look forward to serving you again in the future at WAVE. If you ever need anything else, please don't hesitate to reach out. Thanks again for choosing us!Kindly,Emma KGuest Relations

10/10 Excellent

Hamad

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Emma on Mar 19, 2024
Dear Hamad,Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a wonderful experience during your stay at WAVE. Our team works hard to ensure that every guest feels comfortable and well taken care of, so it's incredibly rewarding to receive feedback like yours. We hope to have the pleasure of welcoming you back again soon for another memorable stay!Kindly,Emma KGuest Relations

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Emma on Mar 19, 2024
Dear Christina,We deeply appreciate you taking the time to leave us a 5-star review! Your feedback means the world to us. We're delighted to hear that you enjoyed your stay and that we were able to meet your expectations. Providing our guests with delightful moments throughout their stays is our top priority. We hope to have the pleasure of welcoming you back to Lake Nona Wave Hotel in the near future for another luxurious stay!Kindly,Emma KGuest Relations

10/10 Excellent

Bill

Stayed 2 nights in Feb 2024
Response from Emma on Mar 19, 2024
Dear Bill,We are truly honored by your glowing review! Thank you immensely for choosing Lake Nona Wave Hotel and for sharing your positive experience with us. Your satisfaction is our greatest reward, and we're thrilled to have met your expectations. It would be our utmost pleasure to welcome you back to WAVE for another exceptional experience soon!Kindly,Emma KGuest Relations

10/10 Excellent

Yojani

Liked: Cleanliness, staff & service, property conditions & facilities
We love this hotel.
Stayed 1 night in Feb 2024
Response from Emma on Mar 19, 2024
Dear Yojani,Your 5-star review is immensely appreciated! We're overjoyed to hear that your experience at Lake Nona Wave Hotel surpassed your expectations. Providing top-notch service and creating delightful moments for our guests is what we aim for, and your kind words validate our efforts. Thank you for choosing to stay with us, and we eagerly anticipate the opportunity to welcome you back to WAVE for another exceptional stay!Kindly,Emma KGuest Relations

10/10 Excellent

Raelita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lake Nona Wave Hotel on Feb 23, 2024
THANK YOU !

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The valet stiffed our friends, one who was disabled and they took US9.00 to let park while the disabled husband was let out of their car. I complained to Eric the manager and he promised to refund the US$9.00 back to us and he did not
Stayed 3 nights in Feb 2024
Response from Emma on Mar 19, 2024
Dear Robert,Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. I hope you will accept my apologies for your experience with our valet service. I have shared this information with the rest of our team, and we will work to ensure that you receive a refund. We strive to provide guests with delightful moments during their time with us and it’s clear that in this case we fell short. However, in reporting the issues you experienced, you have aided us in enhancing our guest experience in ensuring that this does not occur again. We hope to have the opportunity to serve you soon at WAVE and provide you with the exceptional service we are known for.Kindly,Emma KGuest Relations

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lake Nona Wave Hotel on Feb 23, 2024
THANK YOU !

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but noisy
The hotel was beautiful and the staff amazing. What we didn't expect was that it essentially turned into a nightclub at night. The place was extremely busy. The hotel attracts an upper class crowd, but way too many people. You could hear the techno music from a club next door until 11 pm in addition to air traffic from the busy airport. The property was amazing, but may not be the best option for a family with younger kids that want to call it an early night. Parking was also not the most convenient, but plentiful.
Stayed 1 night in Feb 2024
Response from Emma on Mar 19, 2024
Dear Ryan,Thank you for taking the time to provide us with your valuable feedback on your recent stay with us at Lake Nona Wave Hotel. We're delighted to hear that you found our hotel beautiful and our staff amazing. However, we apologize for any inconvenience caused by the unexpected noise levels and busy atmosphere during the evenings. We understand that this may not have been ideal, especially for families with younger children seeking a quieter environment. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our guests' overall experience. Regarding parking, we appreciate your understanding, and we'll look into ways to enhance the convenience for our guests. If you give us the chance to win back your trust, I can assure you that we will do our best to inspire happiness and provide you with the great hotel experience many of our guests have grown fond of. Kindly,Emma KGuest Relations

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Not now
Stayed 2 nights in Feb 2024
Response from Lake Nona Wave Hotel on Feb 23, 2024
THANK YOU !

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lake Nona Wave Hotel on Feb 23, 2024
THANK YOU !

10/10 Excellent

Loai

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel I stayed in US.
Stayed 5 nights in Jan 2024
Response from Lake Nona Wave Hotel on Feb 1, 2024
Dear Loai,Thank you for choosing to stay with the Lake Nona Wave Hotel ! We are happy to hear you enjoyed your stay with us, we hope to be able to host you and your family again in the near furture.

10/10 Excellent

Ramon Ayala

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Bella on Jan 26, 2024
Dear Mr. Ayala,We're so happy you had such a great experience during your stay! Keep us in mind for the next one. Warm Regards,Bella HanDirector of Rooms at Lake Nona Wave Hotel

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely unique experience!
Stayed 1 night in Jan 2024
Response from Bella on Jan 26, 2024
Dear Mark,We're so happy you had such a great and unique experience during your stay! Keep us in mind for the next one. Warm Regards,Bella HanDirector of Rooms at Lake Nona Wave Hotel

10/10 Excellent

Frank

Stayed 1 night in Jan 2024
Response from Bella on Jan 26, 2024
Dear Frank,We're so happy you had such a great experience during your stay! Keep us in mind for the next one. Warm Regards,Bella HanDirector of Rooms at Lake Nona Wave Hotel