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Reviews of (IG4933) STOREY LAKE Home 4/3 Private Pool & Free Waterpark

(IG4933) STOREY LAKE Home 4/3 Private Pool & Free Waterpark
Kissimmee, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 17 reviews" "
Rating 8 - Good. 1 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

9.8/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

James S.

Liked: Cleanliness
Good stay
Condo was clean and sanitized just as listed. Everything worked and had nonproblems for all three days. Close to everything and a gated community. Very quite. We enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from VrboOwner on Mar 25, 2024
Thank you for selecting our property! We look forward to welcoming you again in the future!

10/10 Excellent

Danielle H.

Liked: Cleanliness
Quick Orlando trip
Beautiful place to stay along with the close proximity to parks.
Stayed 2 nights in Nov 2023
Response from VrboOwner on Nov 28, 2023
Thank you for staying with us! Hope to see you back again soon!

8/10 Good

Melissa S.

Liked: Cleanliness
Great experience
Listing was exactly as shown. Only gave 4 stars because checkin email was from a different place so I thought it was spam causing our checkin process aggravating. Otherwise location close to all parks and kids loved the pools at resort.
Stayed 4 nights in Mar 2023

10/10 Excellent

Tina P.

Liked: Cleanliness
Great property
Property was perfect location for us. The unit was clean, had everything we needed. Not an abundance of kitchen supplies but we didn't need a lot. We would definitely stay here again.
Stayed 7 nights in Apr 2022

10/10 Excellent

Jeffrey C.

Liked: Cleanliness
Would stay here again
Community facilities--pool, lazy river, slides, mini golf, kayaking--was great. Also good was this unit's location right across from playground which kids very much enjoyed. Townhome apt. itself was nice too (as advertised). Only issue was the bizarre TV/cable setup (as another reviewer mentioned) but you're not visiting Orlando to watch TV..
Stayed 7 nights in Dec 2021

4/10 Poor

Jo L.

Liked: Cleanliness
Good property, bad management
Had problems with the air conditioner that could not cool the house at the set thermostat temperature. After going round and round with the owner, they finally offered to refund the first uncomfortable night and sent A/C person to check it out the next day. That day, we returned from the parks with the house nice and cool. The rest of the 5 days the A/C never reached that cool temp again. We spoke to an A/C professional that works on our properties in a hot, humid climate as well and agreed with us based on the information the owner gave us that the air temp coming out of the vents was not cool enough to cool the whole house. The owner refused to admit it was a problem, so we decided to not let it ruin our vacation. The location and Story Lake Resort amenities were great! If you rent this property, bring big fans. There are no ceiling fans in 2 of the bedrooms. I had to nag the owner to provide proof of the 1 night refund. So after 2 days from check out, I finally got confirmation, however taxes were not refunded as well. The owner text me they do not collect these so he couldn’t refund. So I contacted VRBO who told me the owner DOES collect the total amounts including taxes and pays VRBO their service fee from it. The owner then refunded me the taxes, but after I had to spend a considerable amount of my time trying to get it back and got VRBO involved. VRBO was great handling this problem for us. Because the owner lied and denied the A/C problem, I will never rent from Jose Callado or DecoNova Vacation Homes ever again.
Stayed 6 nights in Jul 2021

6/10 Okay

Trennille M.

Liked: Cleanliness
It could have been better
Nice property but the cable in the living room didn’t work so if you enjoy tv with your family, this place didn’t have it. Also bring your own EVERYTHING. We even had to replace the batteries in ALL of the remote controls
Stayed 7 nights in Jun 2021

10/10 Excellent

Daisy G.

Liked: Cleanliness
Vacation
Good property to stay.
Stayed 2 nights in Apr 2021
Response from VrboOwner on May 10, 2021
Dear Daisy: Thank you for your recent stay with us! We are glad to know that you liked our property and we look forward to seeing you back soon!

10/10 Excellent

Marnie M., Chicago, Il

Liked: Cleanliness
Great
Great location and great house.
Stayed 3 nights in Apr 2021
Response from VrboOwner on May 20, 2021
Dear Marnie: Thank you for your visit and for your kind words about our property! We are glad to know that you had a great experience with us and We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

NIKKI I.

Liked: Cleanliness
Very clean !!
Very easy check in and close to everything
Stayed 2 nights in Feb 2021

4/10 Poor

paula n., New York ,

Poot property management !
Home was nice , but could not get a hold of property manager to advise of emergency until I had to call Vrbo . Pool was spirting water and emptying out . Was Corrected but lost 2 days of heated pool use paid for . Could not use grill that was locked , but paid for as well . Lost 3 days . Property manager did not respond to chat for Vrbo for hours and sometimes days . No contact or communication . Sent emails for damage pics on arrivals date for days and no response or acknowledgment!!! Poor customer serve . But nice home overall . I would rent again only not with Decanova mgmt company . Hopefully they will refund my days lost a they promised .
Stayed 9 nights in Feb 2021

10/10 Excellent

Qiana G.

Liked: Cleanliness
Beautiful
So beautiful will be back in the spring
Stayed 2 nights in Jan 2021

10/10 Excellent

Fallon D.

Liked: Cleanliness
Family Time
My family and I enjoyed our stay. The pictures was exactly what we received. Tgr owner response time was quick. I will stay at this location again.
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Very clean and spacious with plenty of room for a party of 8. Great location. Close to Disney, grocery stores and other shopping. There are extra charges to use the grill For the week ($35?) and to heat the pool daily (around $20 per day) so we didn’t use those. The club house also charges for most things other than pool (like mini golf) and food was more expensive than Magic Kingdom.
Stayed 4 nights in Feb 2020

10/10 Excellent

Jesus Esteban P., Naples, FL

Liked: Cleanliness
Would definitely book again!
This home was perfect. Price, location & size. The community pool was definitely a plus, my kids enjoyed the slides & the lazy river. Home was very clean & beautifully decorated. I would definitely book this one again.
Stayed 2 nights in Aug 2019

10/10 Excellent

Kathryn E.

What a perfect place for families. Plenty of room and the pool was great.
Conveniently located close to all of the large park attractions and the Clubhouse lazy river, water slides, etc. kept everyone occupied and relaxed on the days that we didn't feel like driving anywhere.
Stayed 7 nights in Feb 2019

10/10 Excellent

Ashley J.

Great Weekend rental
Property was absolutely beautiful. All needed appliances, easy check in. Very clean, comfortable beds. Had a great stay.
Stayed 2 nights in Oct 2018