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Reviews of Hampton Inn & Suites Orlando Airport @ Gateway Village

2.5 out of 5
Hampton Inn & Suites Orlando Airport @ Gateway Village
5460 Gateway Village Cir, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 829 out of 1140 reviews" "
Rating 8 - Good. 203 out of 1140 reviews" "
Rating 6 - Okay. 60 out of 1140 reviews" "
Rating 4 - Poor. 29 out of 1140 reviews" "
Rating 2 - Terrible. 19 out of 1140 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with family
Everything
Stayed 1 night in May 2024

2/10 Terrible

Danelle

Stayed 3 nights in May 2024

10/10 Excellent

myrahware

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Awesome staff!
Stayed 1 night in May 2024

8/10 Good

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Subbanna, Des Moines

Liked: Cleanliness, amenities, property conditions & facilities
I travel 4 to 5 times a month for work. I never go down for breakfast in these hotels. But breakfast here was super. The two girls worked very hard to keep stuff replenished. And the quality and cleanliness was great. I congratulate you and I am looking forward to coming back after my cruise on the 26th.
Stayed 2 nights in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Chiraz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was extremely nice and helpful
Stayed 1 night in May 2024

10/10 Excellent

Amy

Travelled with partner
Very inviting and pleasant atmosphere
Stayed 1 night in May 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel stayed here May 10, 2024 and May 16th 2024 Before and after our cruise. Excellent customer service everyone is friendly. I do recommend this hotel.
Stayed 1 night in May 2024

10/10 Excellent

James

Clean and comfortable
Stayed 1 night in May 2024

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello Russ, Thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was a great location, clean and asthetically pleasing. Staff was pleasant.
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello Kelly, thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Joshua

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Ocean El Faro!
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
All of your front desk staff were outstanding
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello David, Thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Cassie, Belvidere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only there for a few hours as we had a super early flight out of MCO. Would recommend this hotel to anyone! The staff is exceptional and we plan to return to this location when we are in the area.
Stayed 1 night in May 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello Tammy, Thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the airport and restaurants we could walk to. The good breakfasts. The tables to sit at during the day. Cleanliness of the room and public spaces. The friendliness of the staff. The Donald Duck voice by Donald who took us to the airport. No problems or complaints.
Stayed 1 night in May 2024

10/10 Excellent

Milou

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness and food
Stayed 3 nights in Mar 2024
Response from Guest Services on May 16, 2024
Hello Milou, Thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Adriana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like the convenience of the area.
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello Adriana, Thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

louise

Definitely stay again
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello Louise, Thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

andrea

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello Andrea, Thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello Jason, Thank you for the 5/5! Hope to welcome you back!

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, helpful hostess.
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello Daniel, Thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Raeann

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Close to airport
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello Raeann Thank you for the 5/5! Hope to welcome you back!

8/10 Good

Mark

Close to restaurants short walk
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello Gregory, Thank you for the review! Hope to welcome you back!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and close to airport
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello James, Thank you for the review! Hope to welcome you back!

10/10 Excellent

Joanna

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello Joanna, Thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with access to great restaurant
Stayed 1 night in May 2024
Response from Guest Services on May 16, 2024
Hello Eugene, Thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Guest Services on May 16, 2024
Hello Gregory, Thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel if you have a stopover in Orlando and need a place near the airport. There are at least 5 restaurants around the area within a 5 minute walk. It feel safe! And the complimentary shuttle to/from the airport is a bonus. Shout out to Donald who drove us from the airport to the hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

LYNN, lake havasu city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff.
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Orlando Airport on May 4, 2024
Hello, Lynn! Thank you for taking the time to leave your review. We are glad our staff provided great customer service and hope to have you as a guest again in the future.

6/10 Okay

Scott

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very nice, and the staff was professional and helpful, perfect. Except for one person at the front desk. She is slim, latina, proficient bilingual english/spanish, young woman, worked the afternoon shift, but had a terrible attitude, like the guests were an inconvenience, all while fake smiling. She rolled her eyes when I forgot my room number. Scheduling a ride back to the airport was like pulling teeth, like I was annoying her. Poor hospitality. She needs to find another type of work instead of diminishing the experience of guests at your otherwise nice hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! And the airport is incredibly close and I watched planes land I didn’t hear them at all in the room. Super easy to drive to. Airport hotels aren’t my favorite, but this is worth staying at even if your doing the parks.
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Orlando Airport on May 4, 2024
Hello, Tracey! We appreciate the positive feedback from your stay. We are so grateful to have provided you with a 5-star experience and hope you choose to stay with us again for your next trip to Orlando.

10/10 Excellent

Deanne

Stayed 1 night in Apr 2024

8/10 Good

Marlene

Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you so much for the feedback! We always appreciate a positive review, cant wait to welcome you back on your next trip to Orlando.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Wish there were malls and shopping opportunities in the area nearby
Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you so much for the feedback! We always appreciate a positive review, next time we have you in town please stop by the Lee vista promenade located 1 mile from our property.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you so much for the feedback! We always appreciate a positive review, cant wait to welcome you back on your next trip to Orlando.

10/10 Excellent

Abigale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel 3 times for our vacation and love everything about it. Safe area , restuarants are within walking distance, complimentary breakfast is wonderful, rooms are clean and bed is comfortble.
Stayed 2 nights in Apr 2024
Response from GSM on May 2, 2024
Thank you so much Abigale for the feedback! We always appreciate a positive review, cant wait to welcome you back on your next trip to Orlando.

6/10 Okay

matthew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you for your feedback. We hope to make it a 5 star stay on your next trip to Orlando.

4/10 Poor

Gretchen

Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you for the feedback. We hope to make a 5 star stay on your next visit.

10/10 Excellent

Julie, N Chesterfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on May 16, 2024
Hello Julie, Thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you so much for the feedback! We always appreciate a positive review, cant wait to welcome you back on your next trip to Orlando.

10/10 Excellent

Nodir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 2 nights in Apr 2024
Response from GSM on Apr 24, 2024
Thank you Nodir for the 5 out of 5 review. We appreciate the positive feedback. We look forward to welcoming you back on your next trip to Orlando.

10/10 Excellent

Roy, Ocala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise from across the street was intolerable
Stayed 1 night in Apr 2024
Response from GSM on Apr 24, 2024
Thank you Roy for the 5 out of 5 review. We apologize for the issues with the outside disturbance. We look forward to welcoming you back on your next trip to Orlando.

10/10 Excellent

Tammy, Napoleon

Travelled with partner
Liked: Amenities
Arrived way before check in and they held our luggage and gave use a key card to the outdoor area. Not 15 minutes later they were able to get us into a very nice room. You opened the room door and you could smell how clean it was.
Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you so much for the feedback! I'm glad our team was going above and beyond to accommodate. We always appreciate a positive review, cant wait to welcome you back on your next trip to Orlando.

8/10 Good

Kirk

Stayed 1 night in Apr 2024
Response from Guest Services on May 16, 2024
Hello Kirk, thank you for the review!

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Can’t say much about biscuit and gravy.
Stayed 1 night in Apr 2024
Response from GSM on Apr 24, 2024
Thank you Dwayne for the 5 out of 5 review. We appreciate the feedback as it allows us to improve. We look forward to welcoming you back on your next trip to Orlando.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection for dining within walking distance.
Stayed 1 night in Apr 2024
Response from GSM on Apr 24, 2024
Thank youTracey, for the 5 out of 5 review. We appreciate the positive feedback. We look forward to welcoming you back on your next trip to Orlando.