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Reviews of Hampton Inn & Suites Orlando Airport @ Gateway Village

2.5 out of 5
Hampton Inn & Suites Orlando Airport @ Gateway Village
5460 Gateway Village Cir, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 808 out of 1118 reviews" "
Rating 8 - Good. 201 out of 1118 reviews" "
Rating 6 - Okay. 61 out of 1118 reviews" "
Rating 4 - Poor. 30 out of 1118 reviews" "
Rating 2 - Terrible. 18 out of 1118 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, helpful hostess.
Stayed 1 night in May 2024

10/10 Excellent

Raeann

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Close to airport
Stayed 1 night in May 2024

8/10 Good

Mark

Close to restaurants short walk
Stayed 1 night in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and close to airport
Stayed 1 night in May 2024

10/10 Excellent

Joanna

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with access to great restaurant
Stayed 1 night in May 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel if you have a stopover in Orlando and need a place near the airport. There are at least 5 restaurants around the area within a 5 minute walk. It feel safe! And the complimentary shuttle to/from the airport is a bonus. Shout out to Donald who drove us from the airport to the hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

LYNN, lake havasu city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff.
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Orlando Airport on May 4, 2024
Hello, Lynn! Thank you for taking the time to leave your review. We are glad our staff provided great customer service and hope to have you as a guest again in the future.

6/10 Okay

Scott

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very nice, and the staff was professional and helpful, perfect. Except for one person at the front desk. She is slim, latina, proficient bilingual english/spanish, young woman, worked the afternoon shift, but had a terrible attitude, like the guests were an inconvenience, all while fake smiling. She rolled her eyes when I forgot my room number. Scheduling a ride back to the airport was like pulling teeth, like I was annoying her. Poor hospitality. She needs to find another type of work instead of diminishing the experience of guests at your otherwise nice hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! And the airport is incredibly close and I watched planes land I didn’t hear them at all in the room. Super easy to drive to. Airport hotels aren’t my favorite, but this is worth staying at even if your doing the parks.
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Orlando Airport on May 4, 2024
Hello, Tracey! We appreciate the positive feedback from your stay. We are so grateful to have provided you with a 5-star experience and hope you choose to stay with us again for your next trip to Orlando.

8/10 Good

Marlene

Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you so much for the feedback! We always appreciate a positive review, cant wait to welcome you back on your next trip to Orlando.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Wish there were malls and shopping opportunities in the area nearby
Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you so much for the feedback! We always appreciate a positive review, next time we have you in town please stop by the Lee vista promenade located 1 mile from our property.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you so much for the feedback! We always appreciate a positive review, cant wait to welcome you back on your next trip to Orlando.

10/10 Excellent

Abigale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel 3 times for our vacation and love everything about it. Safe area , restuarants are within walking distance, complimentary breakfast is wonderful, rooms are clean and bed is comfortble.
Stayed 2 nights in Apr 2024
Response from GSM on May 2, 2024
Thank you so much Abigale for the feedback! We always appreciate a positive review, cant wait to welcome you back on your next trip to Orlando.

6/10 Okay

matthew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you for your feedback. We hope to make it a 5 star stay on your next trip to Orlando.

4/10 Poor

Gretchen

Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you for the feedback. We hope to make a 5 star stay on your next visit.

10/10 Excellent

Julie, N Chesterfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you so much for the feedback! We always appreciate a positive review, cant wait to welcome you back on your next trip to Orlando.

10/10 Excellent

Nodir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 2 nights in Apr 2024
Response from GSM on Apr 24, 2024
Thank you Nodir for the 5 out of 5 review. We appreciate the positive feedback. We look forward to welcoming you back on your next trip to Orlando.

10/10 Excellent

Roy, Ocala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise from across the street was intolerable
Stayed 1 night in Apr 2024
Response from GSM on Apr 24, 2024
Thank you Roy for the 5 out of 5 review. We apologize for the issues with the outside disturbance. We look forward to welcoming you back on your next trip to Orlando.

10/10 Excellent

Tammy, Napoleon

Travelled with partner
Liked: Amenities
Arrived way before check in and they held our luggage and gave use a key card to the outdoor area. Not 15 minutes later they were able to get us into a very nice room. You opened the room door and you could smell how clean it was.
Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you so much for the feedback! I'm glad our team was going above and beyond to accommodate. We always appreciate a positive review, cant wait to welcome you back on your next trip to Orlando.

8/10 Good

Kirk

Stayed 1 night in Apr 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Can’t say much about biscuit and gravy.
Stayed 1 night in Apr 2024
Response from GSM on Apr 24, 2024
Thank you Dwayne for the 5 out of 5 review. We appreciate the feedback as it allows us to improve. We look forward to welcoming you back on your next trip to Orlando.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection for dining within walking distance.
Stayed 1 night in Apr 2024
Response from GSM on Apr 24, 2024
Thank youTracey, for the 5 out of 5 review. We appreciate the positive feedback. We look forward to welcoming you back on your next trip to Orlando.

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSM on Apr 24, 2024
We apologize for any inconvenience you experienced during your stay, We hope to have the opportunity reconcile.

10/10 Excellent

Katelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 14, 2024
Hello Katelyn, thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 14, 2024
Hello Christopher, thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Kierstin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for close to airport stays!!
Stayed 1 night in Apr 2024
Response from GSM on Apr 24, 2024
Thank you Kierstin for the 5 out of 5 review. We appreciate the positive feedback. We look forward to welcoming you back on your next trip to Orlando.

2/10 Terrible

SASHANK

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service and awful management, please avoid this hotel as PLAGUE, they made my family with 2 young kids waiting at 1:35 am post midnight when we were checking in after a long day reaching here, they said can’t find my reservation and after almost 45 mins of checking finally say that they were overbooked and hence even though my reservation was booked and confirmed they are not able to allot room since they were double and overbooked. Completely unacceptable and utterly unprofessional!!!
Stayed 1 night in Apr 2024

6/10 Okay

Marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool was great size. Nicely furnished and clean but Freezing! Surprised that there was not a tiki bar at pool
Stayed 1 night in Apr 2024
Response from GSM on May 2, 2024
Thank you so much for the feedback! We always appreciate a positive review. Fun fact we actually weren't built with a bar, we had it added in renovations back in 2017. We hope to welcome you back on your next trip to Orlando :)

8/10 Good

Debra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the dining options close by. The room was clean neat and furnished with enough towels etc as well as bath gel, shampoo and conditioner in the bathroom
Stayed 2 nights in Apr 2024
Response from GSM on May 2, 2024
Thank you so much for the feedback! We always appreciate a positive review, cant wait to welcome you back on your next trip to Orlando.

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at 3 hotels/cruise cabins while on this vacation and this was our last night stay. It was the cleanest and nicest of all the rooms we stayed in!
Stayed 1 night in Mar 2024
Response from GSM on May 2, 2024
Wow Lori, Thank you so much for the feedback! We always appreciate a positive review, will definitely share with the team. Cant wait to welcome you back on your next trip to Orlando.

8/10 Good

Barbara C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 14, 2024
Hello Barbara, thank you for the review! Hope to welcome you back!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent outdoor sitting area and pool.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 14, 2024
Hello Leslie, thank you for the 5/5! Glad you enjoyed the outside area, hope to welcome you back!

10/10 Excellent

Julie, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely overnight at the Hampton
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 14, 2024
Hello Julie, thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Heather

Friendly service
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 14, 2024
Hello Heather, thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Jeanette

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSM on Apr 1, 2024
Thank you, Jeanette we appreciate your business and 5-star review. Hope to welcome you back again on your next trip to Orlando!

10/10 Excellent

Dwight

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the stay at Hampton
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 30, 2024
Hello Dwight, thank you for the 5/5! Hope to welcome you back!

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast amazing , great personal , amazing manager
Stayed 6 nights in Mar 2024
Response from Guest Services on Mar 30, 2024
Hello Kenny, thank you for sharing and for the 5/5! Hope to welcome you back!

10/10 Excellent

Camille

Stayed 1 night in Mar 2024
Response from GSM on Apr 24, 2024
Thank you Camille for the 5 out of 5 review. We appreciate the positive feedback. We look forward to welcoming you back on your next trip to Orlando.

10/10 Excellent

vickie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great price. Large room for 4 adults.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 30, 2024
Hello Vickie, thank you for the 5/5! Hope to welcome you back!

8/10 Good

John, Orlando

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GSM on Mar 26, 2024
Thank you, John we appreciate your business and positive feedback. We can't wait to welcome you back to the property on your next visit to Orlando.

10/10 Excellent

Jeremey

Travelled with family
Liked: Amenities
Close to the airport which was nice after a long day of flying. Near restaurants and the area around the hotel seemed nice.
Stayed 1 night in Mar 2024
Response from GSM on Mar 26, 2024
Thank you, Jeremy we appreciate your business and positive feedback. Our property is in a nice little area that's convenient for dining experience and close trip to the airport. We can't wait to welcome you back to the property on your next visit to Orlando.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating!
Stayed 1 night in Mar 2024
Response from GSM on Mar 26, 2024
Thank you, Jacqueline we appreciate your business and positive feedback. We can't wait to welcome you back to the property on your next visit to Orlando.

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room , clean , walkable to restaurants
Stayed 1 night in Jan 2024
Response from GSM on Mar 26, 2024
Thank you, Jasmine we appreciate your business and positive feedback. We can't wait to welcome you back to the property on your next visit to Orlando.

10/10 Excellent

Heberto

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and very comfortable
Stayed 1 night in Mar 2024
Response from -Yeni on Mar 17, 2024
Thank you, Heberto. We value the positive review and are happy to hear that you enjoyed our hotel.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Mar 2024
Response from -Yeni on Mar 17, 2024
Thank you, Dave, for the review! We put in the work to keep you and all of our guest happy. We hope to see you again.

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room 314 Too much light comes in from the spotlight on the front of the building. need improved black out drapes - or fix the light☹️
Stayed 1 night in Mar 2024
Response from -Yeni on Mar 17, 2024
Thank you Rob, for rating our hotel. Your satisfaction is very important to us and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to further improvements.