Outdoor pool

Reviews of Courtyard Orlando Lake Nona

3 out of 5
Courtyard Orlando Lake Nona
6955 Lake Nona Boulevard, Orlando, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 356 out of 452 reviews" "
Rating 8 - Good. 75 out of 452 reviews" "
Rating 6 - Okay. 8 out of 452 reviews" "
Rating 4 - Poor. 7 out of 452 reviews" "
Rating 2 - Terrible. 6 out of 452 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The music was too loud and you could here inside the hotel. If you were trying to sleep, that was not happening. Week nights until 10. Weekends until 12. Also they almost charged us twice for our room at check-in. Then I had paid for 2 king rooms and got 1 king and 1 queen for the same price. Nothing refunded. They said it was because we did through Expedia. Probably will not stay there again. Its not that difficult to rent a room. Apparently it is here.
Stayed 4 nights in May 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Rooms are clean and nicely appointed.
Stayed 2 nights in May 2024

10/10 Excellent

Vicar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nice staff, clean room
Stayed 1 night in Apr 2024

10/10 Excellent

Darrell SR.

Stayed 1 night in Feb 2024

2/10 Terrible

Magda

Stayed 1 night in Jan 2024

10/10 Excellent

Tristan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul, Ponte Vedra Beach

Liked: Cleanliness, staff & service, property conditions & facilities
A little pricey, but no complaints on the hotel itself. Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Gregg, GM on Dec 13, 2023
Thank you Paul! We hope to see you again soon!

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good!
Stayed 1 night in Dec 2023
Response from Gregg, GM on Dec 13, 2023
Thanks Rita! Come back and see us soon!

10/10 Excellent

Mandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with dining so close, clean, comfortable beds and friendly service.
Stayed 1 night in Nov 2023
Response from Gregg, GM on Dec 13, 2023
Thanks Mandi! Come see us again soon!

10/10 Excellent

Lauren

Stayed 1 night in Nov 2023
Response from Gregg, GM on Dec 13, 2023
Thank you! We hope to see you again soon!

10/10 Excellent

David ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gregg, GM on Dec 13, 2023
Thank you! We hope to see you again soon!

10/10 Excellent

Markisha

Liked: Room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Shara

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

William

Stayed 1 night in Sep 2023

8/10 Good

Dan

Stayed 5 nights in Aug 2023

10/10 Excellent

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities
The property is clean, well managed and employees are very friendly and helpful. The signage is very poor and we had trouble finding the hotel even asking several people. We could not enter the address on our GPS either as it would not accept the address. This should be corrected if you want guests to find you.
Stayed 1 night in Jul 2023

10/10 Excellent

Vicar

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean, friendly staff and good management
Stayed 1 night in Jul 2023

4/10 Poor

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was located perfectly. It offered various restaurants around and parking was free. The management team was not properly trained. It seems everyone was recently hired and didn’t have the experience to resolve any issues as far as security issues. We hold Marriotts to high standards as we consider Marriotts as one of the best hotels. Additionally, I am a Marriotts member and it was a bit disappointing as one of the front desk managers even threatened to kick us out of the hotel as we had an incident with my debit card and we were attempting to have management help us with our issue. Threatening guests such as my family to leave your hotel it is NOT acceptable. Please ensure your staff is trained accordingly.
Stayed 1 night in Jul 2023
Response from Gregg on Aug 2, 2023
Thank you for your review. I am sorry that we were unable to find your debit card. I am not sure what manager you are referring to that was going to kick you out. That doesn't sound like any of the managers here. I do apologize that you left your debit card in a space that someone could take it. We hope that you were able to get a new one form your bank. Sorry for the inconvenience and hope that you have a great day.

10/10 Excellent

JUAN A

Liked: Cleanliness, room comfort
Good hotel, good stay
Great location near highway and restaurants. Business type hotel. Clean and new. Good breakfast. Festive surroundings weekend nights.
Stayed 1 night in Jul 2023

10/10 Excellent

Julissa

Travelled with partner
This property smells so good! Like a spa. I love how clean everything was and the staff is very friendly. Can’t wait to go back
Stayed 1 night in Jul 2023
Response from Dee on Jul 7, 2023
Hello Julissa!Thank you so very much for the positive feedback. It truly does mean so much to our Staff. We are pleased you enjoyed your stay and we hope to see you in the near future. We have a lot of great things ahead for this propertyHave a blessed day

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service from the desk staff to the breakfast staff. We were greeted by every employee and had a great experience! We will definitely stay here again! Room was very comfortable!
Stayed 1 night in Jul 2023
Response from Dee on Jul 7, 2023
Hello Angie!Thank you so much for choosing Courtyard/Residence Inn in Lake Nona for your stay. We are so pleased that you enjoyed our stay. We value your positive feedback about our staff. We take pleasure in making sure our Guests are treated well. We hope to see you in the near future. A lot of great things are in the works for our propertyHave a blessed day

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I live the close location of this property in Lake Nona
Stayed 2 nights in Jun 2023

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Great stay as always.
Stayed 1 night in Jun 2023

4/10 Poor

Lily

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
This place need a renovation and a good cleaning. In addition the housekeeping dpto should be more friendly. I requested a change of the sheet in the bed because it found a hair on it. They brought me a new pair of sheet but they told me that I needed to do it by myself.
Stayed 1 night in Jun 2023
Response from Alex on Jun 15, 2023
Dear Lily, Thank you for sharing your feedback regarding your recent stay. We appreciate hearing about your experience, as it allows us to improve our services.We apologize for any inconvenience you encountered during your stay. We understand that cleanliness is of utmost importance, and we are disappointed to learn that the condition of your room did not meet your expectations. Rest assured, we take this matter seriously, and we will address it with our housekeeping department to ensure that such oversights are not repeated in the future.Regarding your request for a change of sheets, we sincerely apologize for the miscommunication. Our standard procedure is to provide assistance with changing the sheets upon guest request, and we apologize if this was not made clear to you. We will reinforce our training and communication protocols to avoid any confusion in the future.We value your feedback and will use it to make the necessary improvements to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Should you choose to stay with us again, we will make every effort to exceed your expectations.Thank you for bringing these matters to our attention.

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
...
Stayed 1 night in May 2023
Response from Alex on Jun 2, 2023
Alexa,We are so happy you enjoyed your stay. Thank you for staying with us, I hope you choose to stay with us again if you're ever in the area.Have a great day!

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and great hotel. Will def come back!
Stayed 2 nights in May 2023
Response from Alex G on May 30, 2023
Yvette,Thank you so much for staying with us, we are so glad to hear you enjoyed your stay. Please let us know if there's anything we can do next time to make your stay even better!Have a great rest of your day, we'll see you soon!

10/10 Excellent

MICHELLE

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Gregg, GM on May 31, 2023
Thank you Michelle!

10/10 Excellent

Leigh

Stayed 1 night in May 2023
Response from Alex G on May 30, 2023
We appreciate your feedback, thank you for choosing us! We hope you choose to stay with us again soon! Have a wonderful day!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A very cozy hotel and a very clean room and comfy bed!
Stayed 1 night in Apr 2023
Response from Alex G on Apr 25, 2023
Dear Charles,Thank you for taking the time to provide feedback, we appreciate your input and value your opinion. We're thrilled to hear that you were satisfied with your stay. Hope to see you soon!

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Wonderful location for walking to restaurants.
Stayed 1 night in Apr 2023
Response from Alex Garcia on Apr 19, 2023
Dear Jeff,Thank you so much for taking the time to rate your recent stay with us, and for giving us a perfect score of 5/5! We're thrilled to hear that you had such an enjoyable experience with us.We hope to have the pleasure of welcoming you back to our hotel soon, and if there's anything we can do to make your next stay even more comfortable, please don't hesitate to let us know.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023
Response from Alex G on Apr 15, 2023
Thank you for choosing us! We are glad you enjoyed your stay and hope to see you again soon! :)

10/10 Excellent

JUFNG

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from Alex on Apr 11, 2023
Hello! Thank you for staying with us, we appreciate your feedback and are glad you enjoyed your stay! We hope to see you soon!

10/10 Excellent

Kim

Stayed 1 night in Mar 2023
Response from Alex G on Mar 13, 2023
Thank you for staying with us! We appreciate your feedback and are glad that you enjoyed your stay.Hope to see you soon!

10/10 Excellent

javon

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from Alex G on Feb 27, 2023
We appreciate your feedback and are glad that you enjoyed your stay. See you soon!

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome. Property and room was great. We had meetings and the facilities were ideal.
Stayed 1 night in Feb 2023
Response from Alex G on Feb 27, 2023
Thank you so much for staying with us, we appreciate your feedback! We are glad you enjoyed your stay and we hope to see you soon.Have a great day!

8/10 Good

Elín Helga

Travelled with partner
Liked: Cleanliness
Great location, big and clean rooms.
Response from Alex G on Jan 16, 2023
Hello! Thank you so much for choosing us, we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you soon!

8/10 Good

Joan

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023
Response from Alex G on Jan 16, 2023
Thank you for staying with us, we are glad that you enjoyed your stay. If there's anything we could've done better to get a 10/10, please don't hesitate to reach out to us, we appreciate your feedback!Hope to see you soon!

10/10 Excellent

Trisha

Liked: Cleanliness, room comfort
The hotel was clean and very comfortable. The location is fantastic, within walking distance to amazing restaurants and entertainment.
Stayed 1 night in Jan 2023
Response from Alex G on Jan 16, 2023
Thank you for choosing us, we appreciate your feedback! We are glad to hear you enjoyed your stay and hope to see you soon!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful and the room was clean. The ONLY thing i disliked was the shower in my room. It was an open concept with zero options to close the shower in any way. Water all over the floor combined with an unpleasant cold breeze and barely warm water was not my idea of a nice shower. Especially since I was washing 2 small children in there. Otherwise the hotel was lovely.
Response from Alex G on Jan 16, 2023
Thank you for staying with us, we appreciate your feedback! We are sorry to hear about the issues you encountered with our shower set up while staying with us, if you are planning on coming back to the area we'd love to make this up for you!Hope to see you soon!

10/10 Excellent

Adrienne Di

Liked: Amenities, property conditions & facilities

8/10 Good

Bonnie

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022
Response from Alex G on Nov 25, 2022
Thank you for staying with us! We hope to see you soon.Have a great day!

10/10 Excellent

Chi Kwong

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel
Response from Alex G on Nov 4, 2022
Thank you for choosing us, we appreciate your feedback and are glad you enjoyed your stay. Hope to see you soon!

10/10 Excellent

Teeraporn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is superb! Clean, friendly, great for families or solo travel.
Stayed 2 nights in Aug 2022
Response from Alex G on Aug 8, 2022
We appreciate your feedback, thank you for staying with us! We hope to see you soon! :)

10/10 Excellent

Hank

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Jeri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

STEVEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to Boxi Park and modern.
Stayed 1 night in May 2022
Response from Alex G on Jun 10, 2022
Thank you for staying with us, we appreciate your feedback! Hope to see you again soon, have a great day!

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great…parking was not good, had to use an adjacent garage which is full on the weekends creating long two or third floor walking to my car
Stayed 1 night in May 2022
Response from Ryan Poissant on May 19, 2022
Thank you for your kind words! We understand that parking can be a challenge, which is why it will always free to park here.

10/10 Excellent

Gisela

Stayed 1 night in May 2022

6/10 Okay

Margaret

Business traveller
Disliked: Property conditions & facilities
Stayed 5 nights in May 2022
Response from Alex G on May 9, 2022
Hello! Thank you for staying with us, we appreciate your honest feedback. We would like to know what we could've done better to improve your experience, if you don't mind could you reach out to us? Hope you have a great day!