Exterior

Reviews of Best Western Plus Orillia Hotel

2.5 out of 5
Best Western Plus Orillia Hotel
440 Couchiching Point Rd, Orillia, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 414 out of 1002 reviews" "
Rating 8 - Good. 372 out of 1002 reviews" "
Rating 6 - Okay. 130 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service
The rooms are a bit dated and some things need to be updated and for the price it seemed a bit high. The room was clean and quiet, hotel staff friendly. The hotel being so close to the bike trail and the waterfront is a bonus
Stayed 1 night in May 2024

8/10 Good

Erin

Liked: Staff & service, property conditions & facilities
It says theres pool and hot tub but it’s out of commission I would’ve went to one on memorial that had pool and hot tub that works
Stayed 2 nights in May 2024

10/10 Excellent

Kwadwo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is very comfortable
Stayed 1 night in May 2024

2/10 Terrible

Curt

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cobwebs throughout room around lamps, candy behind the table (between the beds), no parking on-site, and the most uncomfortable beds of anywhere throughout the hundreds of nights I have spent travelling. The back of the bathroom door almost made my wife sick with dirty splatters of a substance from too to bottom. DO NOT STAY HERE! I paid a very high rate for a terrible establishment, don’t let yourself be fooled also.
Stayed 1 night in May 2024
Response from Simon on May 15, 2024
As the management team, we sincerely apologize for the subpar experience you had during your stay. Your feedback is invaluable to us, and we assure you that we are taking immediate action to address the issues you've highlighted. We're committed to providing a clean, comfortable environment for all our guests, and we hope to have the opportunity to restore your faith in our establishment in the future.

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, clean and good friendly staff.
Stayed 1 night in May 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Alice

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were not as pictured!!! Don’t expect a decent room. They were dark and grungy. The pictures are probably the original ones when the hotel was built. Really needs a renovation. Breakfast was the only good thing at this hotel.
Stayed 1 night in May 2024
Response from Simon on May 15, 2024
We're truly sorry to hear about your disappointment with your room. Rest assured, we're taking your feedback seriously and are looking into improvements to ensure our guests have a comfortable stay. We're glad you enjoyed the breakfast, and we'll strive to make the overall experience match that quality in the future. Thank you for bringing this to our attention.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service
Donna is excellent
Stayed 1 night in May 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tammy, Brantford

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stop over in Orillia. Hotel is clean, comfortable and quiet. Staff was very friendly and efficient at checkin. We would definately stay here again and recommend.
Stayed 1 night in May 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
c
Stayed 1 night in May 2024

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Daniel Beaudoin and Debbie

Travelled with partner
Liked: Staff & service, amenities
Thank you wish that I add a jacuzzi in my room like I ask for but didn’t get
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean hotel & functional large rooms with 2 queen beds 2 chairs with table & a work desk as well staff were very helpful & friendly.
Stayed 1 night in Apr 2024

8/10 Good

Lea

Stayed 1 night in Apr 2023

2/10 Terrible

Lynette

Travelled with partner
Disliked: Cleanliness
We booked this room for an overnight stay for our 17th wedding anniversary . When booking the room the pictures showed a jacuzzi tub in the room , this is the reason I booked this particular room. When we arrived at the hotel I was informed that the tub was not in the room as the picture showed, it was in the bathroom just a regular jet tub, I asked about the in room jacuzzi but all the rooms that had them were booked. We settled for the room because there was nothing else in the area available. I was even more disappointed when we got to our room to see that the jet tub looked dirty and all the jets had black surrounding them . It looked like they haven’t been cleaned ever . So we decided it was ok as they had a hot tub downstairs, we get ready head down to have a hot tub and guess what…. Now even more disappointment it’s closed. This also was not brought to our attention when checking in, overall them room itself was clean just not the tub . The price that I was charged was ridiculous for the amenities we didn’t get So not the overnight stay we wanted very disappointed!!
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Glenn, Scarborough

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot needs a power sweep. Lot seems small.
Stayed 1 night in Apr 2024

10/10 Excellent

gaston

Liked: Cleanliness, staff & service, property conditions & facilities
It was very pleasant
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
As advertised
Stayed 1 night in Mar 2024

10/10 Excellent

Curtis

Stayed 1 night in Feb 2024

8/10 Good

Roger

Stayed 1 night in Feb 2024

4/10 Poor

Randy

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Disappointed - Loud Dogs and Poor Service
Have stayed at this hotel many times however this may have been our last. Hotel is pet friendly which is OK however we had rooms beside a room where someone left two dogs on their own for several hours. Barking was constant until 2:45am. Despite requests to front desk there seemed to be little done to correct the situation. Also, breakfast in morning we had to ask for cloth to wipe down table as it still had food crumbs on it. Staff were juts standing around talking. Cleanliness and service has went downhill. Disappointing stay and not much effort by staff to make it any better.
Stayed 1 night in Feb 2024
Response from Simon on Feb 19, 2024
We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We take your concerns seriously and will address the issues with our team to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice walking trails just outside the door.
Stayed 1 night in Feb 2024

8/10 Good

serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
The room was perfect the only thing was the room was a bit stuffy and we had to call the front desk because there wasnt a remote in the room for the tv
Stayed 2 nights in Feb 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was good.
Stayed 1 night in Feb 2024

10/10 Excellent

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation to casino
Stayed 1 night in Feb 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Anett

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Jan 2024

10/10 Excellent

Harris

Stayed 1 night in Jan 2024

8/10 Good

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The check in process was seamless, the staff helpful and courteous and the accommodations are everything you need. Had a great stay. Would definitely stay again. Warren, the bus driver, is awesome!
Stayed 1 night in Jan 2024

4/10 Poor

Troy

Travelled with family
Liked: Cleanliness, staff & service
Check in took over an hour. 1 staff member checking parties in. Horrible experience.
Stayed 1 night in Jan 2024
Response from Simon on Jan 30, 2024
Thank you for sharing your experience with us. We sincerely apologize for the extended check-in time and the inconvenience it caused. This is certainly not the standard of service we aim to provide. Your feedback is valuable, and we will address this issue to ensure a smoother process in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive stay.Best regards,Management

8/10 Good

troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Shiraz

Disliked: Cleanliness, staff & service, property conditions & facilities
Waited in line for 45 min to check in. Room was very dated, Dresser was missing a drawer and no jacuzzi In room which is what I paid for. Not worth the $300 I paid for a night…
Stayed 1 night in Jan 2024

6/10 Okay

Keaton

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to casinorama. Breakfast included was very good. Very clean rooms and comfortable mattresses and comforters and pillows.
Stayed 1 night in Jan 2024

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

ivone de

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Building like new, rooms nice but curb appeal with weird parking lot merge with entrance.
Stayed 1 night in Dec 2023

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here when seeing a concert at casino Rama. The check in was fast, staff were friendly and helpful and the rooms were clean and large. They offer a shuttle bus for $10 per person to and from the casino which was so great. Even give a breakfast voucher, not too many places do anymore. Would stay again!
Stayed 1 night in Dec 2023

2/10 Terrible

Mike

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
No Bar or Restaurant on Site as Advertised. No working hot tub or sauna on site as advertised. No coffee creamer. Not happy at all.
Stayed 1 night in Dec 2023
Response from Nicole on Dec 21, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

arden

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 1 night in Dec 2023

6/10 Okay

Sara

Liked: Property conditions & facilities
Staff was friendly. Room was nice
Stayed 1 night in Dec 2023

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and quiet pcomforable bed. Staff friendly
Stayed 1 night in Dec 2023