Room, 1 King Bed, Jetted Tub
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Reviews of Red Lion Inn & Suites Ontario

2 out of 5
Red Lion Inn & Suites Ontario
266 NE Goodfellow St., Ontario, OR

Reviews

7.8

Good

Rating 10 - Excellent. 394 out of 1004 reviews" "
Rating 8 - Good. 296 out of 1004 reviews" "
Rating 6 - Okay. 168 out of 1004 reviews" "
Rating 4 - Poor. 91 out of 1004 reviews" "
Rating 2 - Terrible. 55 out of 1004 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on May 24, 2024
Thank you for your feedback, we appreciate you staying with us!

10/10 Excellent

Kevin, SEATTLE

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, convenient and comfortable. The TV system and breakfast could be improved
Stayed 1 night in May 2024
Response from Management on May 21, 2024
Dear Kevin we are glad you enjoyed your stay with us and your feedback on what we need to improve on.We hope to see you again in the near future.Have a wonderful day

10/10 Excellent

Joan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying on 2nd floor no elevator husband recovering from leg injury, but that's ok we learned we need to start looking for a room earlier
Stayed 1 night in May 2024
Response from Management on May 19, 2024
We sincerely apologize your stay with us did not meet your expectations. We hope to demonstrate our improvements to you should you choose Red Lion Inn & Suites in your future travel plans. Thank you for staying with us.

2/10 Terrible

Kaylan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
One of the worst hotels I’ve stayed at. For one you’re in a sketchy area, for two the front desk person started off by telling us how the cops are there constantly and that “locals” come and use the place for drugs and hook ups. For three we get to our room and the tv didn’t work, stuck like weed, and found roaches on the wall. 10/10 do not recommend
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Kaylan,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. There is no elevator.
Stayed 1 night in May 2024
Response from Management on May 14, 2024
Kevin, Thank you for taking the time to leave us a review, we appreciate you staying with us and hope to see you in the future travels.

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had me booked on the second floor no elevator. Can't do stairs. The person checking us in found a room on the first floor. Went from a king bed to a queen.
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Thank you for your feedback.

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening staff are wonderful
Stayed 1 night in May 2024
Response from Management on May 10, 2024
Thank you for your feedback, we appreciate you staying with us!

8/10 Good

Jennifer A.

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
Aong other stores, there was a Walmart 6 minutes by walking & the staff was friendly.
Stayed 1 night in May 2024
Response from Management on May 10, 2024
Thank you for your feedback, we appreciate you staying with us!

6/10 Okay

DEBRA

Travelled with partner
Liked: Staff & service
Good value for the money. The man at the front desk was very pleasant and helpful. Floors and bathtub were not very clean.
Stayed 1 night in May 2024
Response from Management on May 4, 2024
Thank you for your direct feedback, we apologize for the room discrepancies and will address them immediately. Please let us know if we can send someone to your room refresh your bathroom We sincerely thank you for staying with us.

2/10 Terrible

Susan

Hot tub and pool has been closed for 2 days
Stayed 1 night in Apr 2024
Response from Management on May 1, 2024
We thank you for your feedback and appreciate your staying with us. We apologize the pool is unavailable for this brief time period as we improved upon it's infrastructure. The pool will be available shortly and we apologize for any inconvenience. Again, thank you for staying with us.

8/10 Good

Cynthia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Bed was very comfortable. I would stay there again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Cynthia,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in agent was great. We put all of our luggage on a carrier, but realized there was no elevator. No problem, he grabbed my wife’s large bag and hauled it right up to the room. The morning agent was keeping the food available. And checkout was fast and efficient. Thank you
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Daniel,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Remi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Remi,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Ashley,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Gurinder, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the price.. Highly recommended
Stayed 1 night in Apr 2024
Response from Management on Apr 27, 2024
Thank you for your feedback, we appreciate you staying with us!

2/10 Terrible

DIANNA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down, worn out, noisy
Stayed 2 nights in Apr 2024
Response from Management on Apr 24, 2024
Dear Dianna we apologize that your rest had been interrupted by an adjoining business. We will immediately address this issue with the neighboring business.We hope to demonstrate an improvement to you if you decided to visit us in the near future. Thank You for staying with us.

10/10 Excellent

Rechelle

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Management on Apr 24, 2024
Dear Rechelle we are glad you enjoyed your stay with us and hope to see you again in the future

8/10 Good

KAREN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were so friendly and helpful. Yes, the bathroom is a bit outdated but it had everything we needed. Great place to stay for the price.
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
DEAR kAREN WE ARE GLAD YOU ENJOYED YOUR STAY HOPE TO SEE YOU AGAIN IN THE NEAR FUTURE

8/10 Good

Rochelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didn't really have time to take in amenities or the sites. Maybe next time.
Stayed 1 night in Apr 2024
Response from Management on Apr 24, 2024
Dear Rochelle we are glad you enjoyed your stay with us. Hopefully next time you will have the chance to enjoy our amenities. Have a wonderful day

8/10 Good

Cynthia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice facility. Breakfast inadequete certainly for anybody who might want to eat anything healthy. The hot tub had bubbles in it like somebody had poured bubble bath. The receptionist was very nice but worn out. The room was nice and comfortable. I’m riding A Hotel Because
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Cynthia,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Kelly, Lewiston

Liked: Cleanliness, amenities
On the Expedia app, I checked that I wanted to pay at the hotel. The hotel charged you at midnight before you check in for the hotel with the card. Do you use to hold the room. Pull money off of a card I didn’t want to use For hotel expenses.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Kelly,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Kirstyn

Stayed 1 night in Apr 2024
Response from Management on May 10, 2024
Thank you for your feedback, we appreciate you staying with us!

6/10 Okay

Lyle M

Travelled with group
Liked: Staff & service
Towels not replaced each day.
Stayed 2 nights in Apr 2024
Response from Management on Apr 19, 2024
Thank you for your feedback, we appreciate you staying with us.

8/10 Good

peter

Liked: Staff & service
Poor breakfast at best. Staff was great.
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older facility in the historic town. The rooms were great and updated.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thanks you for your review. We appreciate you staying here with us at the Red LIon Inn and Suites.

6/10 Okay

Malaina

Disliked: Cleanliness
I felt safe in the room with deadbolts and working lock. The bed was comfortable, but the room had an odd Oder like old pee or something I think it was coming from the bed.
Response from General Manager on Apr 15, 2024
Dear Malaina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Martha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
thank you for your review. we appreciate you staying here with us at the Red Lion Inn and Suites.

10/10 Excellent

Emanuel

Stayed 1 night in Apr 2024
Response from Management on Apr 30, 2024
Thank you for your feedback, we appreciate you staying with us!

10/10 Excellent

Richard, snohomish

Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Richard,We loved having you stay with us at Red Lion Inn & Suites Ontario. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Jesús

Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Jesus,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of shopping and eating choices.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Guest,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly helpful and made me feel safe.
Stayed 2 nights in Apr 2024
Response from Management on Apr 8, 2024
Thank you so much for staying with us at the Red Lion Inn and Suites Ontario. We hope to see you again next time you are in town!!

6/10 Okay

Sheila, West Bountiful

Travelled with family
Liked: Cleanliness, staff & service
The hotel was clean and the rooms were large. The toilet area was super small. No closets just a board on the wall with pegs.
Stayed 1 night in Apr 2024
Response from Management on Apr 7, 2024
Thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

Albert, Kirkland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Management on Apr 6, 2024
Thank you for your feedback, we appreciate you staying with us!

10/10 Excellent

Bennita

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to get my mom into a ground floor room even though we came in way before check in time. I wish i remembered your names. But thank you so much!
Stayed 1 night in Apr 2024
Response from Management on Apr 3, 2024
It's our pleasure to extend our assistance to all of our guests, and we're happy to be of service! Thank you for your feedback and we appreciate you staying with us!

4/10 Poor

Justin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was courteous and friendly, and the room appeared to be clean as did the linens. The room smelled musty. The lock on the window barely functioned. The bathroom was so small that you had to straddle the toilet to close the door. I used the hot tub in the morning as soon as it opened. Everything appeared to be clean around the pool and hot tub, so I set the timer on the hot tub for twenty minutes and climbed in. When the timer shut off and the bubbles cleared I noticed a dark sludge had appeared in the corners just above the water line. I was thoroughly grossed out and immediately went to my room to take a shower. A few hours later I started breaking out in a rash where my back and arm were resting on the ledge of the hot tub.
Stayed 1 night in Mar 2024
Response from Management on Apr 3, 2024
We sincerely apologize your stay did not meet your expectations. We will address these concerns immediately. As we continuously develop the property's infrastructure, we will use your experience to reinforce our dedication to guest satisfaction, to all of our staff. We hope to demonstrate our improvements to you should you choose Red Lion Inn & Suites in you future travel plans. Thank you for staying with us.

4/10 Poor

Judy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend this place. Plug don’t work properly, bathroom is in need of updates not repairs. The floors were dirty and there was even crayons on the floor.
Stayed 1 night in Apr 2024
Response from Management on Apr 3, 2024
We sincerely apologize your stay did not meet your expectations. We will address these concerns immediately. As we continuously develop the property's infrastructure, we will use your experience to reinforce our dedication to guest satisfaction, to all of our staff. We hope to demonstrate our improvements to you should you choose Red Lion Inn & Suites in you future travel plans. Thank you for staying with us.

2/10 Terrible

breanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room and poor condition. Over charged after the fact
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Breanna,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

M Henry, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 4, 2024
Thank you for your feedback, we appreciate you staying with us!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
It is overall a great place to stay staff is very professional
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Kelly,We loved having you stay with us at Red Lion Inn & Suites Ontario. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Jin

Travelled with family
Liked: Cleanliness, staff & service
Nice area
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Jin,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Eric

Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Thank you for your feedback, we appreciate you staying with us!

8/10 Good

Jeremiah

Travelled with family
The breakfast was minimal with very few options. Staff was friendly and room was nice and clean.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Jeremiah,We loved having you stay with us at Red Lion Inn & Suites Ontario. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Barry

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Barry,We loved having you stay with us at Red Lion Inn & Suites Ontario. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Robert

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable beds, nice staff and probably the best deal for all the motels in that area. Some are cheaper but then you sacrifice tv, fridge and many other things. Red lion has everything a person needs to be comfortable while staying out of town for work or whatever reason
Stayed 2 nights in Jan 2024
Response from General Manager on Mar 23, 2024
Dear Robert,Thank you for staying with us at Red Lion Inn & Suites Ontario and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

yogesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 24, 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found blood on the bedding and on the wash cloths. Will not be staying here again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Steven,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

4/10 Poor

Joseph

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I felt like that if the property is nonsmoking then it shouldn't smell like marijuana inside of the property. The staff was amazing and they should be recognized but they were the best part of my stay there.
Stayed 2 nights in Mar 2024
Response from Management on Mar 20, 2024
Thank you for your feedback, we appreciate you staying with us.

8/10 Good

Cody

Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Cody,We loved having you stay with us at Red Lion Inn & Suites Ontario. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Leslie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would love to post a picture of when having first entered our hotel rooms bathroom. Lifted the toilet seat and was greeted with stuck on poop and giant piss stains on the toilet bowl rim and underside of toilet sear. It stunk as well. The poor desk lady was just as embarrassed and offered to clean it which she did. Such a turn off.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Leslie,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager