Front of property - evening/night
Check availability

Reviews of New Victorian Inn & Suites

2.5 out of 5
New Victorian Inn & Suites
10728 L St, Omaha, NE

Reviews

6.6
Rating 10 - Excellent. 248 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 181 out of 1002 reviews" "
Rating 4 - Poor. 136 out of 1002 reviews" "
Rating 2 - Terrible. 186 out of 1002 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Edward and Susan

Travelled with family
Liked: Cleanliness, staff & service
Newly renovated and wonderful breakfast. Missing amenities such as drinking glasses, hand bar soap towels and wash clothes.
Stayed 1 night in May 2024
Response from Matt on May 15, 2024
Sorry

6/10 Okay

Heather

Travelled with pets
Disliked: Cleanliness, staff & service, amenities
First of all, I had to go downstairs and get a different pillowcases. The pillowcase that I had looked like it had makeup stains on it. It wasn’t until the morning when I went to take my shower there were no hand towels and no wash rags. The bath towel that was there was thread bare, and look like someone had changed their oil with it. I went downstairs to inquire about it and if you wanted extra towels, pillows or blankets, they were five dollars apiece. No way will I be staying at a new Victorian again. Way too cheap.
Stayed 2 nights in May 2024
Response from Matt on May 13, 2024
Sorry

2/10 Terrible

Theepika

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst place to stay. Noticed more of people who are high in drugs; pretty much unsafe. The price is cheap; please don’t fall for the catch. Also the place is very dirty. Will not recommend it for anyone.
Stayed 1 night in May 2024
Response from Matt on May 13, 2024
Sorry

2/10 Terrible

Cindy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property is run down and dirty. The sheets were filthy. We asked for another room since ours had water damaged ceiling tiles and lamps. Second room had a 6 x 6 hole in the carpet and again dirty sheets. No phones in rooms. Fire alarms were unattached and when we asked about it the staff handed us a battery. No closets, no hangers, no place to put clothes or suitcase.Towels were threadbare. No cleaning service even though we were there for 3 nights. We took our dirty towels to front desk to replace. Staff was unresponsive to any questions regarding the condition of the rooms. We would have left, but the City hotels were full due to the BH annual meeting. I would never recommend this hotel.
Stayed 1 night in May 2024
Response from Matt on May 13, 2024
Sorry

4/10 Poor

Christina, Greenville

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice but the facility was run down and poor quality for what I paid.
Stayed 3 nights in May 2024
Response from Matt on May 12, 2024
Sorry

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice. The property needs a lot of repair. Very dirty and shabby.
Stayed 1 night in May 2024
Response from Matt on May 6, 2024
Sorry

10/10 Excellent

Tito

Business traveller
Liked: Cleanliness, amenities
Everything was great
Stayed 1 night in Apr 2024
Response from Matt on May 6, 2024
Thank you so much

6/10 Okay

Thomas

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Matt on May 2, 2024
Sorry

2/10 Terrible

Jose

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ugliest place I have ever went! Towels were yellow and pillows had mold!
Stayed 1 night in Apr 2024
Response from Matt on May 2, 2024
Sorry

10/10 Excellent

Michael, McCook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has been renovated to make it look and feel like a regular 5 star hotel. The decor is beautiful and the rooms are like new. There are a few minor things that make my rating just shy of perfect. There is no Kleenex in the room necessitating me placing small roll of toilet paper on my bedside stand to flow my runny nose in. There were no hand towels in the bathroom which made us substitute a wash cloth for one. There was only one washcloth in the bathroom. The orange juice machine in the breakfast room dispensed cold water. The breakfast had waffles and biscuits and gravy which was great, but lacked any fruit or yogurt.
Stayed 1 night in Apr 2024
Response from Matt on Apr 15, 2024
Sorry

6/10 Okay

linda

Business traveller
Disliked: Cleanliness, amenities
Mold in the bathroom, toilet slow to flush, bath tub slow to drain, thin worn sheets, no mirrors no furniture other bed. Shaby…
Stayed 1 night in Apr 2024
Response from Matt on Apr 15, 2024
Sorry

6/10 Okay

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024
Response from Matt on Apr 12, 2024
Thank you

2/10 Terrible

Victor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run on shoestring budget. Everything is worn out.
Stayed 2 nights in Mar 2024
Response from Matt on Apr 12, 2024
Sorry

4/10 Poor

carly

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
People hanging outside and in and out
Stayed 1 night in Apr 2024
Response from Matt on Apr 8, 2024
Sorry

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, outfated, disgusting, and smells like cigarette smoke, with rude staff to top it off.
Stayed 1 night in Apr 2024
Response from Matt on Apr 8, 2024
Sorry

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hard to beat for the money. Stayed here many times. Great value
Stayed 1 night in Apr 2024
Response from Matt on Apr 8, 2024
Sorry

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my needs, staff friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Matt on Apr 2, 2024
Thank you

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a terrible stay everything was dirty someone found a roach in their room the place felt sketchy wouldn’t recommend anyone staying here
Response from Matt on Apr 1, 2024
Sorry

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my needs.
Stayed 1 night in Mar 2024
Response from Matt on Mar 30, 2024
Sorry

6/10 Okay

Marsha

Stayed 1 night in Mar 2024
Response from Matt on Mar 29, 2024
Sorry

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great for the price but linen needed updating and we found one roach on the wall. So we gave an overall rating a 3. Correct those it would be fine.
Stayed 3 nights in Mar 2024
Response from Matt on Mar 25, 2024
Sorry

4/10 Poor

Yanila

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was so dirty and the shower wasn’t working properly. Everything else was okay for the price
Stayed 1 night in Feb 2024
Response from Matt on Mar 20, 2024
Sorry

10/10 Excellent

Jami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good option
Stayed 1 night in Mar 2024
Response from Matt on Mar 19, 2024
Thank you so much

2/10 Terrible

Brianna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very disappointing. The sheets were dirty, the towels had stains on them, there was chips in the toilet seat, the shower was stained, and there were numerous bugs in the room. The breakfast was minimal. The staff was taking a personal phone call while checking us in and didn’t provide information on wifi or breakfast times during check in. The vending machines were not stocked. The bed frames were metal and made clicking noises when two people sat on them. The hotel isn’t close to anything significant.
Stayed 1 night in Mar 2024
Response from Matt on Mar 16, 2024
I am so sorry

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt on Mar 17, 2024
Sorry

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Nice and clean and the breakfast was excellent.
Stayed 4 nights in Mar 2024
Response from Matt on Mar 7, 2024
Thank you so much

2/10 Terrible

stephen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bedding and towels were extremely soiled.
Stayed 1 night in Mar 2024
Response from Matt on Mar 4, 2024
Sorry

2/10 Terrible

Hannah

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Honestly, this place was gross to stay at. The towels had brown spots all over them. When I asked hotel staff for new towels since I already used the ones in there the guy got very very upset with me and gave me a dirty towel. He also got upset when I asked for toilet paper. There was also dead bugs in a lot of places, dust everywhere. It was a very unclean place and even the manager was rude. The property also smelled like cigarettes. Definitely never coming back to this place and do NOT recommend anyone to stay here.
Stayed 1 night in Mar 2024
Response from Matt on Mar 4, 2024
Sorry

6/10 Okay

Frieda

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here all the time. I love it. Staff are kind. Place is clean. There's a bit of problem with backpackers but they handle it.
Stayed 1 night in Feb 2024
Response from Matt on Mar 1, 2024
Thank you

8/10 Good

Dana

Stayed 1 night in Feb 2024
Response from Matt on Mar 20, 2024
Thank you

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Can’t beat it for the price. Clean, decent breakfast, quiet.
Stayed 1 night in Feb 2024
Response from Matt on Mar 1, 2024
Thank you

6/10 Okay

Destinee, Saucier

Travelled with partner
Liked: Staff & service, amenities
It was a nice place to stay at..on the other hand bed sheets/bed and towels were stained from before but we did get more sheets and blankets fast and I definitely loved the politeness from the staff!!
Stayed 1 night in Feb 2024
Response from Matt on Mar 1, 2024
Thank you

4/10 Poor

Joe

Stayed 1 night in Feb 2024
Response from Matt on Mar 23, 2024
sorry

2/10 Terrible

Yohannys LLanes

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Matt on Feb 21, 2024
Sorry

10/10 Excellent

carl, Hollandale

Disliked: Cleanliness, staff & service, property conditions & facilities
Not kept up. Dirty
Stayed 1 night in Feb 2024
Response from Matt on Feb 19, 2024
Thank you

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Matt on Mar 23, 2024
Thank you

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities
Our stay was absolutely nothing that was expected and completely terrible and stressful. When we walked in the room was set to 80 degrees and blasting heat and due to this the room was musty and humid - The bathroom in our room was filled with mold and our sheets and pillowcases had yellow stains. This is a health hazard to all and this hotel should be shut down. DO NOT STAY here
Stayed 1 night in Feb 2024
Response from Matt on Feb 19, 2024
Sorry

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Matt on Feb 18, 2024
Sorry

10/10 Excellent

Erwin

Stayed 1 night in Feb 2024
Response from Matt on Feb 18, 2024
Thank you

2/10 Terrible

Zach

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Matt on Feb 17, 2024
Sorry

10/10 Excellent

Mike

Great orople
Stayed 1 night in Feb 2024
Response from Matt on Feb 15, 2024
Thank you

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 1 night in Feb 2024
Response from Mstt on Feb 15, 2024
Thank you

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 1 night in Feb 2024
Response from Matt on Feb 15, 2024
Thank you

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people friendly and address your issues if you have any
Stayed 2 nights in Feb 2024
Response from Matt on Feb 15, 2024
Thank you

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Feb 2024
Response from Matt on Feb 15, 2024
Thank you

8/10 Good

Sarah, Omaha

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Matt on Feb 15, 2024
Thank you

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, and for good reason
Would not recommend unless your alternative is sleeping in a gutter or park bench.
Stayed 1 night in Feb 2024
Response from Matt on Feb 10, 2024
Sorry

10/10 Excellent

Marcus

Stayed 1 night in Feb 2024
Response from Matt on Feb 10, 2024
Thank you

2/10 Terrible

Jaime

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very questionable with traffic there
Stayed 1 night in Jan 2024
Response from Matt on May 2, 2024
Sorry

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Feb 2024
Response from Matt on Feb 7, 2024
Thank you