Lobby lounge

Reviews of Courtyard by Marriott Omaha La Vista

3 out of 5
Courtyard by Marriott Omaha La Vista
12560 Westport Parkway, La Vista, NE

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large parking lot. The hotel is very nice inside, inviting. Staff was friendly and knowledgeable
Stayed 1 night in May 2024
Response from GM on May 26, 2024
Dear Ashley, We would like to extend our heartfelt gratitude for choosing to stay with us and for sharing your wonderful experience. Your support means the world to us and we are overjoyed to learn that you enjoyed your time here. It would be our utmost pleasure to welcome you back soon. Best, Sandy Buonanni, GM

4/10 Poor

Charles

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I had to pay for outdoor parking. I did not appreciate this. Given other options, I would not stay here again. Water bottles in the room were $5. This is not acceptable. The property is not that great. it is over priced and is engaged in nickle and diming patrons. I will stay somewhere else next time I am passing through Omaha.
Stayed 1 night in May 2024
Response from GM on May 19, 2024
Dear Charles, I apologize for your dissatisfaction with our services and for not meeting your expectations in terms of value. We appreciate your feedback, as it helps us to make improvements for future guests. Thank you for taking the time to share your review with us. Sincerely, Sandy Buonanni, GM

8/10 Good

LONNIE

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay. Friendly staff.
Stayed 2 nights in May 2024
Response from GM on May 20, 2024
Dear LONNIE, We appreciate your recognition of our commitment to excellent customer service. Thank you for choosing us and we are eagerly anticipating your next visit. Best, Sandy Buonanni, GM

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Marriott as a brand, I've always had great experiences with. This time around there were gaps in communication, expectations, and inconsistent customer service. Was there on a Fr snd checked out on Sun. The room did not get cleaned, redeeming the breakfast voucher required going to another hotel, the interaction with the staff who told ys about the voucher redemption, raised her voice at me, made me feel as though I inconvenienced her. The manager on Sunday said they would have privided a discount but since I used a third party app, her only recourse was to offer points. For the higher priced stay, the service and offerings were not commensurate. Would prefer a lower cost option, had I known this experience was goibg to happen.
Stayed 2 nights in May 2024
Response from GM on May 12, 2024
Dear John, I apologize for your dissatisfaction with our services and for not meeting your expectations in terms of value. We appreciate your feedback, as it helps us to make improvements for future guests. Thank you for taking the time to share your review with us. Sincerely, Sandy Buonanni, GM

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J
Stayed 1 night in Feb 2024
Response from GM on May 10, 2024
Dear Theresa, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Sandy Buonanni, GM

8/10 Good

Hylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about our stay but there was one night we went swimming and had to shower and get ready for an event that was at 8pm and we had to be there by 7:30 and the water was shut off and we couldn’t shower for our event in time but other than that everything was amazing
Stayed 2 nights in May 2024
Response from GM on May 8, 2024
Dear Hylie, We're happy to hear from you and glad you enjoyed your stay. I'm sorry we inconvenienced you; this was an unusual circumstance. Your feedback highlights strengths and improvement areas and allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Sincerely, Sandy Buonanni, GM

6/10 Okay

orin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
For an upscale property like the Marriot Courtyard their guest services is a big zero! ... no coffee for guests ... limited food services ... and a big sign "NO OUTSIDE FOOD IS ALLOWED INSIDE THE HOTEL". Well folks, that's all there is - outside food. Their response "... go next door to the Embassy Suites..."
Stayed 2 nights in May 2024
Response from GM on May 7, 2024
Dear orin As we aim to exceed expectations, we regret that we let you down. We do provide in-room coffee for all of our guests. We apologize that you found our food service limited and for your frustrations that our Food & Beverage License prevents us from allowing outside food in our dining area; I'm sorry that we appeared unaccommodating. We value your feedback and hope to serve you better should you return to our area. Sincerely, Sandy Buonanni, GM

10/10 Excellent

Janet, Overland Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Clean & quiet. Soft sheet & nice bed. I had a good stay.
Stayed 2 nights in May 2024
Response from GM on May 6, 2024
Dear Janet, It is always great to hear that our guests appreciate our efforts to make their stay with us comfortable and enjoyable. We look forward to welcoming you back to our hotel soon. Best, Sandy Buonanni, GM

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very very friendly. Rooms where very clean. Front desk greated us with a smile! Very welcoming
Stayed 1 night in May 2024
Response from GM on May 5, 2024
Dear Adam, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Sandy Buonanni, GM

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern with considerate staff
Stayed 1 night in May 2024
Response from GM on May 5, 2024
Dear John, Offering clean, modern accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Sandy Buonanni, GM

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this Courtyard Marriot as one of best in Omaha area. Close to highway. It is a large convention/meeting center. Was only disappointed that there wer not more walkable dining options. Did not explore enough though. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from GM on May 3, 2024
Dear Peter, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip. Best, Sandy Buonanni, GM

4/10 Poor

Trisha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Stayed 1 night in Feb 2024
Response from GM on May 19, 2024
Dear Carlos, We're so glad to hear that you enjoyed your visit. Your support means a lot to us! Best, Sandy Buonanni, GM

8/10 Good

Willie R

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. Close to pizza! Our bedding was stained but was quickly rectified after calling the front desk.
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Dear Willie R, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding the condition of your bedding; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Sandy Buonanni, GM

10/10 Excellent

Mallory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from GM on Apr 27, 2024
Dear Mallory, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Sandy Buonanni, GM

8/10 Good

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful trying to get my Marriott Bonvoy membership working on my phone, but I missed out on a lot of Uber points since it was not functioning prior to my stay.
Stayed 2 nights in Apr 2024
Response from GM on Apr 10, 2024
Dear Beverley, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Sandy Buonanni, GM

10/10 Excellent

Jodi L

Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Dear Jodi L, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Sandy Buonanni, GM

8/10 Good

anita, flint

Stayed 2 nights in Apr 2024
Response from GM on Apr 30, 2024
Dear anita, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Sandy Buonanni, GM

10/10 Excellent

Megan, Parshall

Stayed 5 nights in Mar 2024
Response from GM on Apr 27, 2024
Dear Megan, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Sandy Buonanni, GM

10/10 Excellent

Ebony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean, and quiet! Staff is wonderful
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Ebony, It was our pleasure to host you, and your kind review humbles us. Thank you so much for choosing to spend your time in La Vista at our Courtyard. Please know that we are ready and waiting to welcome you back anytime you return to the area. Best, Sandy Buonanni, GM

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, bed was comfortable, easy parking.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Kelly, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Sandy Buonanni, GM

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I wasn’t expecting was to pay additional for parking. We decided to park offsite.
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Erin, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that our parking fee was not properly communicated; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Sandy Buonanni, GM

6/10 Okay

Samuel

Liked: Cleanliness, property conditions & facilities
Don’t stay here, they make you pay 10 dollars a day to park in a parking lot that is EMPTY.
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Dear Samuel, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience and for your frustrations with our parking fee. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Sandy Buonanni, GM

10/10 Excellent

Maggie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Maggie, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Sandy Buonanni, GM

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked the property location. What I didn’t like is that I had to pay for parking and for breakfast. That should be included.
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Dear Tamara, We appreciate you sharing that you enjoyed our location. However, we are sorry to hear of your frustrations with our parking fee and that our brand does not include breakfast in our room rate. We value your feedback and business. We hope to have the opportunity to host you again. Best, Sandy Buonanni GM

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, friendly staff, clean and quiet. Would definitely stay there again!
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Kathleen, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Sandy Buonanni GM

10/10 Excellent

Lawrence

Stayed 3 nights in Mar 2024
Response from GM on Apr 10, 2024
Dear Lawrence, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Sandy Buonanni, GM

10/10 Excellent

Stacia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Stacia, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Sandy Buonanni GM

4/10 Poor

Roger

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was clean but the TV would lose signal every 10 minutes, coffee maker missing parts, loud drip noise in bathroom. The breakfast was subpar and don’t try to make it fancy!
Stayed 2 nights in Mar 2024
Response from GM on Mar 7, 2024
Dear Roger, While I am pleased to hear that you found our overall cleanliness to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Sandy Buonanni GM

6/10 Okay

Hazel

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Parking is $10 a night. Breakfast is not included. Set up is confusing. bistro is not open our 1st night on a Friday. No information on hotel or places to eat in the room. Hotel services on the TV did not include running bill nor did it list bistro info. Confusing. Our group wondered around trying to figure out hotel.
Stayed 2 nights in Mar 2024
Response from GM on Mar 5, 2024
Dear Hazel, Thank you for choosing us and giving us the opportunity to welcome you. Our main goal is to provide an exceptional guest experience, and we apologize for falling short this time. We value your feedback and will share it with our management team to improve our service. We would love to have another chance to host you and provide a WOW experience. Sincerely, Sandy Buonanni GM

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, nice rooms.
Stayed 1 night in Mar 2024
Response from GM on Mar 3, 2024
Dear Dan, We are thrilled to hear that our ease of check-in and comfortable accommodations made for a first-rate experience with us! It was a pleasure to host you, and we very much hope to welcome you back again soon. Thank you for choosing us! Best, Sandy Buonanni GM

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Mar 5, 2024
Dear Melissa, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Sandy Buonanni GM

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM on Mar 5, 2024
Dear Derrick, Thank you for your time in sharing your kind review, and please visit us again. Best, Sandy Buonanni GM

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities
back problems after this stay
the Hotel was great but bed was so uncomfortable almost need to book a different Hotel
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear gary, We are glad to hear that you enjoyed your stay at our hotel. However, we are sorry to learn that you did not find our bed comfortable. We appreciate your business and your feedback, and we hope to have the opportunity to provide you with a more pleasant and comfortable stay in the future. Best, Sandy Buonanni GM

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Stephanie, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Sandy Buonanni GM

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking fee
The only thing we were disappointed with was parking fee at hotel parking lot. While we understand you need to make profits, I just would have better acceptance of this new additional cost had it stated it on reservation site. Thank you.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Cindy, We do our best to keep our rates as competitive as possible. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. I apologize if the fee was not properly communicated during the reservation process. Thank you for staying with us, and we hope you will return when you visit our great city. Sincerely, Sandy Buonanni GM

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Brooke, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Sandy Buonanni GM

6/10 Okay

KEVIN, LINCOLN

Liked: Cleanliness, staff & service, property conditions & facilities
We love this hotel. There were two issues during our last stay that were annoying. First, now the hotel charges to park overnight in its 40 acre parking lot. That seems absurd -- this is in La Vista, not downtown Omaha. Second, we paid for breakfast on Sunday morning. When we went downstairs, we were told that the hotel was not serving breakfast that morning, but that we could walk next door to the Embassy Suites and have their breakfast. We did, and everything was fine, but it would have been helpful to know the arrangement ahead of time.
Response from GM on Feb 6, 2024
Dear KEVIN, We are grateful for your ongoing support and value your feedback. We strive to offer competitive rates to our guests. To cater to those without vehicles, we have a separate parking fee rather than including it in our room rates. Additionally, we apologize for failing to communicate that breakfast would be available at the neighboring hotel. Again, thank you for staying with us once more and we look forward to welcoming you soon. Sincerely, Sandy Buonanni GM

4/10 Poor

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet and comfortable
Stayed 1 night in Jan 2024
Response from GM on Jan 26, 2024
Dear Thomas, Thank you for your feedback; I am delighted to learn of the comfort you experienced with us! I sincerely appreciate you noting our high cleanliness standards! It was a pleasure to host you; we hope to welcome you back soon. Sincerely,Sandy Buonanni GM

8/10 Good

Brent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and helpful staff, accidentally charged my card twice and took care of it without issue.
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Dear Brent,Although there were a few flaws, I'm happy to know that you had a good stay. Thank you for taking the time to share your positive feedback with us and other travelers. We hope to have the opportunity to provide you with a flawless experience during your next visit.Sincerely,Sandy BuonanniGeneral Manager

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Lynn,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Diana

Stayed 1 night in Oct 2023
Response from GM on Jan 11, 2024
Dear Diana,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Ronald

Travelled with partner
Stayed 1 night in Dec 2023
Response from GM on Feb 6, 2024
Dear Ronald, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Sandy Buonanni GM

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023
Response from GM on Jan 11, 2024
Dear Kathleen,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Jan 11, 2024
Dear Michael,Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Maksim, Prior Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from GM on Dec 20, 2023
Dear Maksim,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Cheryl

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from GM on Dec 20, 2023
Dear Cheryl,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Sandy BuonanniGeneral Manager

10/10 Excellent

sean edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay clean quiet and close to food coffee and shopping
Stayed 3 nights in Dec 2023
Response from GM on Dec 17, 2023
Dear sean edward,I am delighted to hear from you and learn of the comfort you experienced with us! I sincerely appreciate you taking the time to mention our high cleanliness standards! It was a pleasure to host you; we hope to welcome you back again soon. Best,Sandy BuonanniGeneral Manager

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, clean, updated, beautiful lobby. The only reason I couldn't give it 5 stars is because - in the middle of nowhere (eg not downtown, not by an airport, not in a super busy part of town) - you have to pay to park $10/night in a big parking lot. We were told that it's because people have started parking there and getting Ubers to a nearby event center. So here's an idea - figure out a way to punish THEM instead of your guests. All that being said, because I'm a Marriott Bonvoy member we didn't have to pay the parking fee - but the principle of that fee drives me bonkers. I will still stay there again.
Stayed 3 nights in Dec 2023
Response from GM on Dec 14, 2023
Dear Deborah,First and foremost, we appreciate your loyalty to Marriott and we are thrilled you chose our Courtyard by Marriott Omaha La Vista. It is wonderful to hear that you enjoyed our hotel and our high cleanliness standards; I'll be certain to share your praise with our dedicated housekeeping team. It was a pleasure to host you and we hope you will find a reason to visit again soon.Best,Sandy BuonanniGeneral Manager

8/10 Good

peter

Stayed 1 night in Dec 2023
Response from GM on Jan 11, 2024
Dear peter,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Sandy BuonanniGeneral Manager