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Reviews of Candlewood Suites Olathe, an IHG Hotel

2.5 out of 5
Candlewood Suites Olathe, an IHG Hotel
15490 S Rogers Rd, Olathe, KS

Reviews

8.4

Very good

Rating 10 - Excellent. 221 out of 419 reviews" "
Rating 8 - Good. 109 out of 419 reviews" "
Rating 6 - Okay. 49 out of 419 reviews" "
Rating 4 - Poor. 24 out of 419 reviews" "
Rating 2 - Terrible. 16 out of 419 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely dirty
Stayed 2 nights in May 2024
Response from Shawn Hamilton on May 11, 2024
This is the so not true. we have been named on of the cleanest property by IHG in the area

4/10 Poor

Earl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll start by saying we didn’t stay at Candlewood but rather their sister hotel Studio 6 (motel 6). Four days prior to our arrival we were bounced out of Candlewood and moved to Studio 6. They did take care of moving the reservation with the exception of taking care of the difference in prices between the two. Because we booked with Expedia we had to do it. With that said we were very happy with the Studio 6 and the ratings about the rooms and staff are about Studio 6 not Candlewood Suites.
Stayed 3 nights in Apr 2024

6/10 Okay

Jeffrey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Night staff was really friendly and helpful. Building is older and shows it. Surprised that there was no breakfast but with full kitchen and stores nearby, we managed fine. We won't choose this hotel again although it IS convenient.
Stayed 4 nights in Apr 2024

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Very clean room and nice front desk experience. We have been here several times and will continue to go back when we are in the area.
Stayed 1 night in Feb 2024

6/10 Okay

David

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed in this hotel for last 3 years . It is close to Olathe hospital. We have always had outstanding customer service and room clean . Not new but very well kept .
Stayed 2 nights in Jan 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Feb 2024

10/10 Excellent

Natoshia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Dennis

Liked: Staff & service

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad stay
The stay was nice it was very clean and the front desk people were very nice, my only issue was the bed was definitely kind of small but overall not a bad stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Stayed 2 nights in Sep 2023

2/10 Terrible

Robert

Stayed 1 night in Sep 2023

8/10 Good

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay!
Stayed 2 nights in Aug 2023
Response from Shawn Hamilton on Aug 29, 2023
Thank you for your comments

6/10 Okay

Linda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had to wait 10 minutes for someone to come to check me in.
Stayed 1 night in Aug 2023

10/10 Excellent

Sheri

Stayed 1 night in Aug 2023
Response from Shawn Hamilton on Aug 29, 2023
Thank you for your comments

10/10 Excellent

Prisma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Beth

Stayed 1 night in Jul 2023

10/10 Excellent

Taylia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Shawn Hamilton on Jul 10, 2023
Thank you so much

2/10 Terrible

David

Stayed 1 night in Jun 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Shawn Hamilton on Jun 22, 2023
Thank you for your kind words

8/10 Good

Angela

Stayed 1 night in Jun 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Shawn Hamilton on Jun 13, 2023
Thank you for your kind words.

8/10 Good

Kami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean.
Stayed 1 night in Jun 2023

2/10 Terrible

Patti

Liked: Staff & service
Booked our room weeks in advance. Confirmed our reservation with a call to our hotel early in the week we were going. Was told we had a room with 2 queen beds. Got a call at the event we were at and was told they had overbooked the room and offered us a smaller room with one bed. They said it was Expedia pushing through reservations which I didn’t understand since I had confirmed our reservation earlier in the week and it was there. That didn’t work for us. We canceled the reservation and drove 2 1/2 hours towards home and found a better place for $70 cheaper. Terrible experience that really put a sour note in our weekend.
Stayed 1 night in May 2023

10/10 Excellent

norma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The manager Shawn was the best, so accommodating and customer focused. The other staff were just as good.
Stayed 1 night in Apr 2023
Response from Shawn Hamilton on Apr 25, 2023
Thank you so much. I enjoyed you and your Guest.

4/10 Poor

Harold

Travelled with group
I made reservations for two rooms on January 3rd for a one night stay on Friday, 21st. 24 hours before checkin I received a notice from you our rooms had been cancelled due to "over booking". How is that even possible given how far in advance I made the original booking?
Stayed 1 night in Apr 2023

4/10 Poor

KELLY

Travelled with family
Liked: Cleanliness, staff & service
Upon arrival was told by desk clerk, Expedia overbooked the property and my 2 Double Bed reservation turned in one Queen Bed and a flimsy pullout sofa bed. Disappointing night of sleep before the Oz Marathon race series next morning. Desk clerk assisted with 3 extra comforters which made it more bearable. She was very helpful and tried to make lemonade out of a sack of lemons.
Stayed 1 night in Apr 2023
Response from Shawn Hamilton on Apr 23, 2023
We are sorry for the Mishap.We upgraded the room due to the guest count of the booking which was 2. So we gave the upgrade.

10/10 Excellent

juli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Shawn Hamilton on Apr 23, 2023
Thank you for your comments

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We keep coming back
We have stayed here before and always come back because it is a great hotel. Our check in staff was so friendly and it was so easy and quick.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jennifer, Carpentersville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shawn was wonderful during our check/in!
Stayed 2 nights in Apr 2023
Response from Shawn Hamilton on Apr 18, 2023
Thank you so much!

8/10 Good

Anna

Stayed 1 night in Apr 2023
Response from Shawn Hamilton on Apr 10, 2023
Thank you for you comments

10/10 Excellent

Andrew

Stayed 1 night in Apr 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Shawn Hamilton on Mar 15, 2023
Thank you for your kind words

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Shawn Hamilton on Mar 15, 2023
Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay
Overall experience was good. The over mirror light in the bathroom did not come on and I was not able to reach the front desk to report it so we just used the regular lighting. There was also a peculiar order in the room that was noticeable as soon as we entered. Everything else was excellent.
Stayed 2 nights in Mar 2023
Response from Shawn Hamilton on Mar 15, 2023
thank you

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Helpful, and Friendly
The stay was comfortable, and the staff was always willing to help in friendly manner.
Stayed 5 nights in Feb 2023
Response from Shawn Hamilton on Mar 4, 2023
Thank you so much for your kind comments

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful!
Front desk help was amazing. I called early to see about early check in due to icy weather. Was told to come on they had a room available! Extremely clean. ONLY thing and it’s not even really a complaint.. the room was so hot. We had to turn the air on and down to 66* in January. Would stay again!
Stayed 1 night in Jan 2023
Response from Shawn Hamilton on Jan 24, 2023
thank you for your comments

10/10 Excellent

Darren, Wichita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was friendly. Nice place
Stayed 1 night in Jan 2023
Response from Shawn Hamilton on Jan 24, 2023
Thank you

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjpy the friendliness and attentiveness the staff provide. I appreciate knowing they truly care about my stay. The only suggestion....room 323 could use minor repairs on the closet door. The doors will not stay shut. I slept on the opposite side to avoid walking into to them to go to the restroom.
Response from Shawn Hamilton on Dec 31, 2022
Thank you!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Response from Shawn Hamilton on Dec 31, 2022
Thank you!

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2022
Response from Shawn Hamilton on Dec 31, 2022
Thank you!

10/10 Excellent

BRANDI

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to my daughter attending university of Kansas I am always driving back-and-forth to accompany her when she calls. This is the only hotel that I stay at when I come. Excellent customer service always helpful and very clean.
Response from Shawn Hamilton on Dec 31, 2022
Thank you!

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Shawn Hamilton on Dec 15, 2022
Thank you for your comments, I will share them with the team!!

10/10 Excellent

Patricia

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Things were excellent
Stayed 1 night in Dec 2022
Response from Shawn Hamilton on Dec 15, 2022
Thank you for the kind comments, I will share them with the team!

10/10 Excellent

Kristi

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place to stay! Very clean, quiet and comfortable! Had my own full size fridge with ice maker, full size microwave. Very nice cookware and dinnerware. I never left my room!
Response from Shawn Hamilton on Nov 28, 2022
Thank you for your kind comments! I will share them with the team!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now my go-to place for that area.
Stayed 6 nights in Nov 2022
Response from Shawn Hamilton on Dec 2, 2022
Thank you for the kind comments, I will share them with the team!!

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Nov 2022
Response from Shawn Hamilton on Nov 28, 2022
Thank you for the kind words.