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Reviews of The National, Autograph Collection

4 out of 5
The National, Autograph Collection
120 North Robinson Avenue, Oklahoma City, OK

Reviews

9.4

Exceptional

Rating 10 - Excellent. 116 out of 141 reviews" "
Rating 8 - Good. 13 out of 141 reviews" "
Rating 6 - Okay. 7 out of 141 reviews" "
Rating 4 - Poor. 2 out of 141 reviews" "
Rating 2 - Terrible. 3 out of 141 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Francois

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right in the heart of down town.
Stayed 4 nights in Apr 2024

10/10 Excellent

Don

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very polite, professional staff. My only suggestion would be to bring your make up mirror with you as the lighting in the bathrooms in the suite are horrendous!
Stayed 2 nights in May 2024

10/10 Excellent

Delbert, Colwich

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with amazing food and atmosphere.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff are amazing. Dining options are great. We really enjoyed our stay and the service was wonderful.
Stayed 4 nights in Apr 2024
Response from Kim on Apr 11, 2024
Thank you for your feedback and Score, we hope to see you next time your in OKC!

6/10 Okay

Lacy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I was very surprised to see the floors were dirty all throughout the hotel. And rooms were stuffy.
Stayed 1 night in Mar 2024
Response from Kim on Apr 8, 2024
Thank you for your feedback and score, we hope to see you next time your in OKC. Have a great Day!

6/10 Okay

Mesfin

Stayed 2 nights in Mar 2024
Response from Kim on Apr 8, 2024
Thank you for your feedback and score, we hope to see you next time your in OKC. Have a great Day!

8/10 Good

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel. With tons of history and character and stylish decor. My only two small complaints are: 1) the room had a bit of an odor to it. Generally, we’d smell it right when we walked in but then it would subside over time. Not sure what the smell was (possibly cigarette smell that they tried to cover up or something). 2) any hotel whose tvs are setup in such a way that you can’t easily connect your own devices automatically get a docked a point. It’s 2024, there’s absolutely no excuse for trying to prevent people from connecting a game console and roku.
Stayed 2 nights in Mar 2024
Response from Kim on Apr 8, 2024
Thank you for your feedback and score, we hope to see you next time your in OKC. Have a great Day!

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kim on Apr 8, 2024
Thank you for your feedback and score, we hope to see you next time your in OKC. Have a great Day!

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim on Apr 8, 2024
Thank you for your feedback and score, we hope to see you next time your in OKC. Have a great Day!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love the space and the beauty of the building and inside is just the decor is gorgeous. The rooms are luxurious I love the size of the rooms and the openness the bathrooms are great sizing beds are exceptional personally the one thing I do not like at that hotel is the vault, it’s very interesting but it is way too loud in there and I understand this for younger crowds
Stayed 1 night in Mar 2024
Response from Kim on Mar 9, 2024
Dear Julia,Thank you for the feedback and the score, we hope to see you next time your in OKC.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with excellent service. I enjoyed Tellers and The Library of Distilled Spirits. There are a few shops downstairs to visit with excellent merchandise. The area is walkable to main attractions such as Bricktown, The Museum of Art, and the Myriad Gardens.
Stayed 2 nights in Feb 2024
Response from Kim on Mar 6, 2024
Dear Maria,Thank you for the score and feedback, We hope to see you next time in OKC.

10/10 Excellent

Sarita

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Kim on Mar 6, 2024
Dear Sarita,Thank you for the score and feedback, We hope to see you next time in OKC.

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No real easy way to eat
Stayed 1 night in Feb 2024
Response from Kim on Mar 6, 2024
Dear Steven,Thank you for the feedback, have a great rest of your day.

10/10 Excellent

Melita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay and everyone was exceptional. Thank you to Kandi, and all the staff so kind, helpful, and respectful.
Response from Kim on Mar 6, 2024
Dear Melita,Thank you for the score and feedback, We hope to see you next time in OKC.

8/10 Good

Alvin

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Very peaceful property. The room I was given was very over priced. For $284 per night I expect a better quality product. My wife liked it so I shall return.
Stayed 2 nights in Jan 2024
Response from Kim on Mar 6, 2024
Dear Alvin,Thank you for the score and feedback, We hope to see you next time in OKC.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bones of the building are simply magnificent. The main lobby is without parallel in Oklahoma in terms of ornate design and the restoration of the original structure. It is a feast for the eyes to explore the property. The room (ours: single queen on 8th floor) was well-decorated and had quality appointments. It was a little on the smallish size, though in keeping with the age of the building. The common hall for the rooms was, also, visually interesting with abundant use of glass and the retention of the acres of marble from the original construction. The Teller restaurant had a really good breakfast and The Vault bar downstairs was an entertaining use of the space. If I had some quibbles, I felt the bed linens were a bit scratchy and the view of the parking garage from my room was a little underwhelming. And, while the main lobby is breathtaking in its neoclassical construction, I had wondered why they had chosen the modern lighting architecture around the bar area. Anyway, none of this diminished my enjoyment of the hotel (well, the sheets maybe a little) and I highly recommend the property.
Stayed 1 night in Jan 2024
Response from Kim on Mar 6, 2024
Dear Erin,Thank you for the score and feedback, We hope to see you next time in OKC.

8/10 Good

Madelyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful building with luxury amenities. I received a double queen room instead of the king room I booked and was told they could not accommodate a change. The service at both bars was insanely slow. Overall a good experience but expected slightly better service for the cost.
Stayed 1 night in Jan 2024
Response from Kim on Mar 6, 2024
Dear MadelynThank you for the score and feedback, We hope to see you next time in OKC.

6/10 Okay

Steven, Rio Rancho

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This property needs a sound engineering study. Door slamming from the drunk or idiotic guests is horrible and woke us both nights we stayed. Other properties we have stayed, both nationally and internationally, have addressed this issue successfully.
Stayed 2 nights in Jan 2024
Response from Kim on Mar 6, 2024
Dear Steven,I apologize for the issues you experience while here with us, we have spoken to engineering regarding these issues. Thank you for your feedback

10/10 Excellent

Todd

Stayed 1 night in Jan 2024
Response from Kim on Mar 6, 2024
Dear Todd,Thank you for the score and feedback, We hope to see you next time in OKC.

10/10 Excellent

Peter

Stayed 1 night in Jan 2024
Response from Kim on Mar 6, 2024
Dear Peter,Thank you for the score and feedback, We hope to see you next time in OKC.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must for a romantic retreat
We were here last year and will be making this a couple’s retreat from now on. Top notch service and amenities.
Stayed 1 night in Jan 2024
Response from Kim on Mar 6, 2024
Dear Michael, So happy to hear that you enjoyed your Romantic retreat, we hope to see you next time your in OKC.

4/10 Poor

Charles

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Strong sewage smell coming from bathroom.
Stayed 2 nights in Dec 2023
Response from Kim on Mar 6, 2024
Dear Charles,I apologize about the smell that you experienced while here with us we have addressed the issue with engineering, I hope you have a great rest of your day!

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Kim on Mar 6, 2024
Dear Alanna,Thank you for the score and feedback, We hope to see you next time in OKC.

10/10 Excellent

Johnathan

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. Shout out to Kim she needs a raise!!
Stayed 1 night in Dec 2023
Response from Kim on Mar 6, 2024
Dear Johnathan,Thank you for the score and feedback, We hope to see you next time in OKC. Have a great rest of your day!

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kim on Mar 6, 2024
Dear Naomi,Thank you for the score and feedback, We hope to see you next time in OKC.

8/10 Good

Maja

Stayed 2 nights in Dec 2023
Response from Kim on Mar 6, 2024
Dear Maja,Thank you for the score and feedback, We hope to see you next time in OKC.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kim on Mar 6, 2024
Dear MichelleThank you for the score and feedback, We hope to see you next time in OKC.

6/10 Okay

Lyn

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No hot water or H2O pressure in sink, tv not worki
Stayed 2 nights in Dec 2023
Response from Kim on Mar 6, 2024
Dear Lyn,We apologize about the hot water and the tv not working we have addressed the issues with out engineering team, thank you for the feed back. We hope you will give us another change next time you are in OKC. Have a great afternoon.

10/10 Excellent

Amber

Stayed 1 night in Dec 2023
Response from Kim on Mar 6, 2024
Dear Amber,Thank you for the score and feedback, We hope to see you next time in OKC.

10/10 Excellent

Barbara, Ardmore

Stayed 1 night in Dec 2023
Response from Kim on Mar 6, 2024
Dear Barbara,Thank you for the score and feedback, We hope to see you next time in OKC.

10/10 Excellent

Leonard

Travelled with family
The history and beauty of the building was just breathtaking. I’m so happy they kept it original while making use of the space in a different way. The rooms were beautiful and the food and service was excellent. Well done.
Stayed 2 nights in Oct 2023
Response from Linda on Nov 7, 2023
Good morning! Thank you for taking the time to leave us a rating and providing us with some excellent feedback, we appreciate you. I am pleased that you enjoyed your recent visit here with us at The National and we hope to see you again soon. Have a wonderful day!

10/10 Excellent

mark

Stayed 1 night in Oct 2023
Response from Linda on Oct 20, 2023
Good evening! Thank you for taking the time to leave us a rating, we appreciate you. I am pleased that you enjoyed your recent visit here at The National and we hope to see you again soon. Have a wonderful night!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean. Beds are excellent.
Stayed 2 nights in Oct 2023
Response from Linda on Oct 17, 2023
Good afternoon! Thank you for taking the time to leave us a rating, we appreciate you. I am pleased that you enjoyed your recent visit here with us at The National and we hope to see you again soon. Have a wonderful night!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my best hotel stays I’ve ever had! Will definitely be back.
Stayed 1 night in Oct 2023
Response from Linda on Oct 22, 2023
Good evening! Thank you for taking the time to leave us a rating and some feedback, we appreciate you. I am pleased that you enjoyed your recent visit here with us and we hope to see you again soon.

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Oct 2023
Response from Linda on Oct 10, 2023
Good morning! Thank you for taking the time to leave us a rating, we appreciate you. I am pleased to see that you enjoyed your recent visit here with us at The National and we hope to see you again soon. Have a wonderful day!

2/10 Terrible

Lia

Disliked: Cleanliness, staff & service, property conditions & facilities
I was offered a room with a window overlooking the garage, I paid for another room
Response from Linda on Oct 1, 2023
Good evening. I am sorry to hear about your recent visit here with us and we hope that your return to give us another chance. Have a great night.

10/10 Excellent

Derrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic, would stay here again next time.
Stayed 3 nights in Sep 2023
Response from Linda on Sep 27, 2023
Good morning! Thank you so much for taking the time to leave us a rating and providing us with some feedback, we appreciate you. I am pleased that you enjoyed your recent visit here with us at The National Hotel and we hope to see you again soon. Have a wonderful day!

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate that the buisness around there and the hotel its self was cashless, the bars and restaurants all closed way to early
Stayed 1 night in Sep 2023
Response from Linda on Sep 21, 2023
Thank you for your feedback.

2/10 Terrible

Joe

Disliked: Staff & service, property conditions & facilities
They overbooked me and they called me 2 hours before check in and left a message. Within minutes I called back , was put on hold, had to call back, left a message which was never returned so I went to the Sheraton and had a nice room for half the cost.
Stayed 1 night in Sep 2023
Response from Linda on Sep 22, 2023
Good afternoon. I am sorry to hear about your experience with us. Please feel free to reach out to the front office manager so we can make it right.

10/10 Excellent

Marika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in we were told about the history of the building. Fascinating!!! Made us feel immediately at home.
Stayed 1 night in Sep 2023
Response from Linda on Sep 19, 2023
Good morning! Thank you for taking the time to leave us a rating and providing us with some feedback, we appreciate you. I am pleased that you enjoyed your recent visit here with us at The National and we hope to see you again soon. Have a wonderful day!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed room. Quiet
Stayed 1 night in Sep 2023
Response from Linda Kellar on Sep 14, 2023
Good evening! Thank you so much for taking the time to leave us a rating and providing us with some feedback, we appreciate you. I am pleased that you enjoyed your recent visit here with us at The National Hotel and we hope to see you again soon. Have a wonderful night!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomeness in a Hotel
Awesome place and awesome service.
Stayed 1 night in Sep 2023
Response from Linda on Sep 11, 2023
Good morning! Thank you for taking the time to leave us a rating, we appreciate you. I am pleased that you enjoyed your recent visit here with us at The National and we hope to see you again soon. Have a great day!

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breath taking. I had no reason to leave the hotel.
Stayed 1 night in Sep 2023
Response from Linda on Sep 5, 2023
Good evening! Thank you for taking the time to leave us a rating, we appreciate you. I am pleased that you enjoyed your recent visit here with us at The National and we hope to see you again soon. Have a wonderful night!

10/10 Excellent

GRANT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
This hotel is amazing we loved staying here.
Stayed 1 night in Sep 2023
Response from Linda on Sep 5, 2023
Good evening! Thank you for taking the time to leave us a rating, we appreciate you. I am pleased that you enjoyed your recent visit here with us at The National and we hope to see you again soon. Have a wonderful night!

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Linda on Aug 25, 2023
Good afternoon! Thank you for taking the time to leave us a rating, we appreciate you. I am pleased that you enjoyed your recent visit to The National and we hope to see you again soon. Have a great day!

10/10 Excellent

Bryton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Linda on Aug 20, 2023
Good afternoon! Thank you for taking the time to leave us a rating, we appreciate you. I am pleased that you enjoyed your recent visit here with us at The National and we hope to see you again soon. Have a wonderful day!

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2023
Response from Linda Kellar on Aug 14, 2023
Good afternoon! Thank you for taking the time to leave us a rating, we appreciate you. I am pleased that you enjoyed your recent visit here with us at The National and we hope to see you again soon. Have a wonderful evening!

10/10 Excellent

Kayla

Stayed 1 night in Aug 2023
Response from Linda Kellar on Sep 2, 2023
Good evening! Thank you for taking the time to leave us a rating, we appreciate you. I am pleased that you enjoyed your recent visit here with us at The National and we hope to see you again soon. Have a wonderful night!

10/10 Excellent

Marc Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific building and hotel. Very cool
Stayed 1 night in Jul 2023
Response from Linda on Aug 1, 2023
Good afternoon! Thank you for taking the time to leave us a rating, we appreciate you. I am pleased that you enjoyed your recent visit here with us at The National and we hope to see you again soon. Have a wonderful evening!