Lobby

Reviews of Extended Stay America Suites Oklahoma City NW Expressway

2.5 out of 5

Reviews

6.2
Rating 10 - Excellent. 174 out of 850 reviews" "
Rating 8 - Good. 227 out of 850 reviews" "
Rating 6 - Okay. 142 out of 850 reviews" "
Rating 4 - Poor. 101 out of 850 reviews" "
Rating 2 - Terrible. 206 out of 850 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Beck

Stayed 1 night in May 2024

2/10 Terrible

Mallory

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. What to say. Just opt anywhere else. The managers are these super hood adjacent trailer gnomes with no business acumen and crappy taste. All they care about is sucking off their corporate teat. They dont like you. They dont care. Dirty. Used needles. Drugs run there. Hookers come thru. I mean if thats your jam.. by all means. Just watch your kids and wife. IYKYK.
Stayed 1 night in Apr 2024
Response from Hotel Management on May 3, 2024
Dear Mallory, It is disheartening to see your comment, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. Furthermore, seeing your comment regarding illegal activities is concerning, as we don't encourage such affairs in and around our hotel premises. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Breakfast was very good. Id definitely return.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 7, 2024
Dear Michael, Thank you for staying at Extended Stay America! We're delighted you had a great experience with our staff and enjoyed our breakfast. Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

8/10 Good

Joe

The sink was stopped up
Stayed 4 nights in Mar 2024

2/10 Terrible

Laurie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in room... Room floor sloped so badly everything would roll off table and TV cabinet. Forced to sleep dirty with no hot water to take a bath. Housekeeping refused to change bed linens. Under the beds was filthy. Old coffee cups, old lip balm, old food and popcorn kernels. Night person did not pass on complaints to morning shift. Maintenance never came regarding the hot water as promised. It was a disaster.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Laurie, Thank you for taking the time to share your review. We sincerely apologize for the inconvenience and frustration you experienced and the lack of responsiveness to your needs. Your feedback regarding the lack of hot water, room condition, and cleanliness issues is deeply concerning. Providing a comfortable and clean environment is our priority, and we regret that we fell short of meeting your expectations. Also, we apologize for any miscommunication and assure you we're addressing these issues with the relevant teams to prevent similar occurrences. Your satisfaction is important to us, and we hope you'll consider giving us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
got put pon do not rednt list after bieng told i woulkdnt
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear Samantha, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

4/10 Poor

Darren

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
I needed a place to stay close to home, while I was waiting for my new furnace to get installed during the winter storm, and the place was perfect. Low cost and helpful staff
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Adam, Thank you for choosing our Extended Stay America and taking the time to share your experience. We are delighted you enjoyed your stay and that we were able to exceed your expectations all for an affordable price. Our staff works hard to ensure that each guest has an outstanding experience, so it is always nice to be recognized for a job well done. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management

2/10 Terrible

Althea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need better cleaning services
The room they checked us was filthy the toilet was nasty the shower was dirty. It had been smoked and it clearly states no smoking but it was ashes and dog hair the refrigerator was dirty it smelled like urine it was horrible. The floor was completely dirty the hallway was trashed as well as the elevator.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 28, 2024
Dear Althea, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel. We take your feedback seriously and will address this issue with our housekeeping staff to ensure that such lapses do not happen again. Further, it is disappointing to know about the smoke issue. Please know that even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and friendly nothing but good things to say
Stayed 1 night in Jan 2024

4/10 Poor

Hansel

Stayed 1 night in Jan 2024

2/10 Terrible

Jasmine

Stayed 1 night in Jan 2024

8/10 Good

Bobby

Stayed 1 night in Jan 2024

8/10 Good

BOBBY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 6, 2024
Dear BOBBY, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Ethan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Quintina

Stayed 1 night in Sep 2023

2/10 Terrible

Robert

Stayed 3 nights in Jan 2023

2/10 Terrible

Tamika

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here only if it’s the last resort
The sings were clogged both kitchen and bathroom. No shower curtain in the bathroom baby roaches all in the bathroom and in the room. Just nasty. These rooms need to be cleaned better. We pay to stay for this and shouldn’t have to do so. Hotels should be held accountable for the nastiness
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 11, 2023
Dear Tamika, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

2/10 Terrible

Jeramy

Disliked: Cleanliness, staff & service, property conditions & facilities
Was unable to stay was completely inconvenient
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 12, 2023
Dear Jeramy, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

2/10 Terrible

Wyatt

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a homeless man sleeping on the hallways floor. Guys looking in cars in the parking lot. Ended up leaving and staying elsewhere
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 8, 2023
Dear Wyatt, Thank you for reviewing our hotel. We are truly sorry we did not meet your expectations during your visit. Please accept our sincere apologies for any concerns you had with specific individuals in our hotel. We will address these appropriately and are very grateful for your patience. Thank you for sharing your feedback; we wish you all the best for your future travels.Sincerely,Hotel Management

2/10 Terrible

Twyla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
avoid
Front desk was nice, but overall smell was disgusting, run down, very urban ghetto feel. The door getting in to my room i had to push open, then no phone to call front desk, no coffee pot, the burners on the stove were broken or didn't work.....I felt very unsafe, and would never go back. I only stayed one night, still waiting on my refund for my original weeks stay......
Stayed 7 nights in Jul 2023
Response from Hotel Management on Aug 3, 2023
Dear Paul, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Popkorn

Disliked: Property conditions & facilities

2/10 Terrible

Rockell

Disliked: Cleanliness, staff & service, property conditions & facilities
The manager at your 2720 location is horrible.. she's rude her customer service is rude she's not approachable she argues with you and she makes she made me feel like s***.. she kept repeating s*** over and over like I was a kid it was the worst experience ever because of her.. short hair African American lady 67 years old badass attitude
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 9, 2023
Dear Rockell, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. We like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management

2/10 Terrible

Mykayla

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled terrible. The bed sheets had hair in it and dirt. The windows did not lock and the screens were gone.
Response from Hotel Management on Jun 8, 2023
Dear Mykayla, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

4/10 Poor

Miguel

Disliked: Property conditions & facilities
always had good luck with extended stay, (not this time) this property was probably nice 30 years ago. should be closed down. the only positive, target next door, and close to everything.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 5, 2023
Dear Miguel, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management

4/10 Poor

Barbara

Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel stunk, literally. Bad odor throughout. Toilet and feces blocking the flush (obviously not cleaned). Ran a wet washcloth over floor in kitchen area and the white rag turned black.
Stayed 1 night in May 2023
Response from Hotel Management on Jun 2, 2023
Dear Barbara, Thank you for staying at our hotel during your recent visit to the area. We strive to provide our guests with a relaxing and rejuvenating experience, and we understand the importance of comfortable accommodations; we apologize that your stay did not meet our standards. We are grateful for your notification and will take immediate action. Thank you for sharing your experience with us, and we hope to welcome you back soon.Sincerely,Hotel Management

2/10 Terrible

Ellery

Business traveller
Disliked: Cleanliness, property conditions & facilities
This property was so unclean. The floors in the room were sticky, there was no blankets or pillows on the bed, there was marijuana odor all in the room, building, and parking lot. When I drove into the parking guests were sitting in their car’s trunks drinking beer. Very unclean and unsafe environment. Did not stay. Checked in and then right back out. Do not recommend.
Stayed 2 nights in May 2023
Response from Hotel Management on May 22, 2023
Dear Ellery, Thank you for choosing our hotel and leaving your feedback. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment; therefore, we are disappointed this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

6/10 Okay

Seng

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT STAFF!!
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 25, 2023
Dear Gillian, Thank you for your excellent review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service, and we hope to have the pleasure of doing so again soon.Sincerely, Hotel Management

2/10 Terrible

Samantha

Disliked: Staff & service
Stayed 1 night in Apr 2023

4/10 Poor

Teri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived to check in I had been traveling for several hours and asked if i could be directed to the bathroom. I was told the hotel didn’t have public bathrooms. I was there as a guest to check in but ok… The woman at the desk, very not friendly took her time checking me in with obviously no awareness that I just asked to use a restroom. I got upstairs to the second floor headed to mh room. The entire hallway smelled of cigarette smoke. My room however seemed clean. I wasn’t there 5 minutes and heard two large dogs barking loudly from a nearby room. I tried to call the desk and the phone didn’t work. So called from my cell phone. As I’m explaining the loud dogs I am hung up on. The room appeared clean, but there was other peoples hair wrapped up in the sheet and towels. Housekeeping was at my door two hours before checkout. All in all, if these things don’t bother you, and you don’t mind horrible unfriendly customer service, and precious customers hair in your “clean” linens, the $60 for a night is probably worth it. Otherwise, keeping going to the next hotel.
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 21, 2023
Dear Teri, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincerely,Hotel Management

4/10 Poor

Keith

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but poor maintenance upkeep and in need of repairs. Friendly staff but dirty rooms that need cleaning abd in bad repairs. No shower curtains and bed sheets with cigarettes burns.
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 16, 2023
Dear Keith, We appreciate your feedback and apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were and are sorry there were burn marks on the bedding and curtains. In response to your feedback, we will instruct our housekeeping and maintenance team to review the room and work on the areas mentioned for further improvement. We would have been happy to correct the problem before your departure, and we hope you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of these concerns. Sincerely,Hotel Management

10/10 Excellent

Annaliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2023

10/10 Excellent

Delfino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was very good the room
Stayed 5 nights in Mar 2023
Response from Hotel Management on Apr 4, 2023
Dear Delfino, Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America, and we are happy you found your suite spacious and comfortable, with lots of room to relax. Each of our staff members works hard to ensure every guest enjoys their stay so they will be pleased with your feedback. Thank you again for your review, and we look forward to seeing you again soon! Sincerely,Hotel Management

2/10 Terrible

Chelsey

Disliked: Cleanliness, property conditions & facilities, room comfort
SMELLS horrible
Nasty, toilet backed up and rooms smell horrible. Not like the other nice extended stays I've stayed at.
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 31, 2023
Dear Chelsey, Thank you for posting a review of your recent stay. We genuinely apologize for the issues you experienced with your room and bathroom and appreciate you bringing this to our attention. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our housekeeping associates to ensure this is resolved. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management

4/10 Poor

Glenn

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Robbie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and unfriendly.
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 27, 2023
Dear Robbie, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.SincerelyHotel Management

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable for the price. Check in was easy. Room was spacious and clean. TV included HBO. No hair dryer in room. Breakfast was just granola bars and coffee. Will definitely stay again.
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 16, 2023
Dear Michael, Thank you for selecting Extended Stay America during your visit to our city. It is lovely that you enjoyed our well-maintained and spacious rooms and found us an excellent value for the area. Thank you for recommending us to fellow online travelers, and we look forward to your return.Sincerely,Hotel Management

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Nice clean hotel but not near any restarants and the area is dark around the hotel
Stayed 1 night in Nov 2022

10/10 Excellent

Angela

Travelled with family
Liked: Staff & service
Needs some work
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 9, 2023
Dear Angela, Thank you for your recent stay at Extended Stay America. Thank you for sharing your feedback so we can continue improving and delivering the best guest experience possible. We look forward to seeing you whenever you return to the area.Sincerely,Hotel Management

8/10 Good

John W

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff is great. They are friendly and keep the property clean. The area around the hotel isn't the nicest, but I have been safe staying here.
Stayed 14 nights in Jan 2023

2/10 Terrible

Kya

Stayed 1 night in Jan 2023

2/10 Terrible

KEVIN, Oklahoma City

Disliked: Cleanliness, staff & service, amenities
Roach hotel The worst hotel I’ve ever stayed at, even the wifi didn’t work right. Before I booked i read the reviews, but thought no prob, just bad service. No: - Hair on the sides of shower - I saw roaches in my room from the first day. - Trash under bed - No kitchen utensils even though “Dining and cooking utensils provided” BS. They make you ask for EVERYTHING you need. One utensil at a time. Stupid.
Response from Hotel Management on Jan 19, 2023
Dear KEVIN, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. We regret the frustrations you experienced, and we are very grateful for your patience. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

10/10 Excellent

Christina

Travelled with family
Liked: Staff & service, amenities
The staff is very nice.
Stayed 1 night in Jan 2023
Response from Hotel Management on Jan 16, 2023
Dear Christina, Thank you for the fantastic rating and for taking the time to post your review. Our team will be pleased to know they played a significant role in making your stay with us memorable. On behalf of everyone here at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management

2/10 Terrible

David

Liked: Cleanliness, staff & service
Disliked: Room comfort
They Over -booked . Didn't stay here .
Stayed 1 night in Jan 2023
Response from Hotel Management on Jan 11, 2023
Dear David, Thank you for choosing our hotel. It is disappointing to learn of the issues you experienced during check-in. Your patience is much appreciated. We will share your remarks with our team to ensure these concerns are not repeated. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to our city, we would welcome the opportunity to have you stay with us and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Jan 2023