Superior Room, Terrace (Building 2) | Living area

Reviews of Continental Hotel

4 out of 5
Continental Hotel
5 Deribasovskaya Street, Odesa

Reviews

8.8

Excellent

Rating 10 - Excellent. 155 out of 290 reviews" "
Rating 8 - Good. 104 out of 290 reviews" "
Rating 6 - Okay. 24 out of 290 reviews" "
Rating 4 - Poor. 6 out of 290 reviews" "
Rating 2 - Terrible. 1 out of 290 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammd, Hamah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Jan 2022
Response from Continental Hotel team on Feb 5, 2022
Dear Mohammd, Thank you for choosing Continental Hotel and giving us such a high rating! We are always happy to welcome you here in Odessa!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, courteous and helpful.
Stayed 2 nights in Dec 2021
Response from Yulia Chumachenko on Dec 17, 2021
Dear Carl, thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Odessa perfect. Thank you again for choosing Continental Hotel, and we look forward to welcoming you back soon. Yulia Chumachenko, General Manager.

10/10 Excellent

LINDSAY

Liked: Cleanliness, staff & service, property conditions & facilities
There was supposed to be a sauna, a sun deck and a fitness room that were not offered to me.
Stayed 15 nights in Sep 2021
Response from Yulia Chumachenko on Oct 5, 2021
Dear Lindsay, thank you for the review and for taking the time to recognize our service. I am really sorry, you didn`t get to the sauna & fitness room. Please know our front desk is always available and happy to help make your stay more comfortable! Thank you again for choosing Continental Hotel, and we look forward to welcoming you back soon. Yulia Chumachenko, General Manager.

6/10 Okay

Verified traveller

Old hotel, not comfortable , small room , old furniture room
Stayed 3 nights in Sep 2021
Response from Yulia Chumachenko on Sep 22, 2021
Dear Guest, thank you for the review. We regret not meeting your expectations in regards to the comfort and size of your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. We wish you safe travels! Best regards, Yulia Chumachenko, General Manager.

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 day stay.
Check in was simple, staff were friendly, the room was clean, the bed was comfortable, nice en-suite. I made a couple of requests, one of which was for tea and coffee making facilities, which the hotel was very quick to address. However, I did expect teabags and milk to accompany the kettle and cups.! (As we usually find in UK). Overall, a comfortable place to stay and ideally located too.
Stayed 5 nights in Aug 2021
Response from Yulia Chumachenko on Sep 6, 2021
Thank you for the review and for taking the time to recognize our service. We are delighted to see you received excellent service from everyone and that they took great care of you. We value your feedback regarding the tea set - we`ll make necessary improvements. We appreciate your business and look forward to seeing you again soon. Yulia Chumachenko, General Manager.

10/10 Excellent

Viktor

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and neat place
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pleasant help and the morning breakfast buffet. I was disappointed that food is no longer served in the diniing room after breakfast. I missed the salmon and Ukrainian food I used to get in that room.
Stayed 14 nights in Jul 2021
Response from Yulia Chumachenko on Aug 8, 2021
Dear Guest, thank you for being our guest at Continental Hotel and for sharing your feedback. We are happy you enjoyed your stay overall and that you particularly liked the breakfast buffet. We are really delighted that our associates helped make your stay with us comfortable. However, I am sorry that we couldn`t please you with the food in the restaurant past noon. After breakfast, our restaurant works as a lounge bar for now. I am quite sure, the situation changes by your next visit. We appreciate your business and look forward to seeing you again soon. Yulia Chumachenko, General Manager.

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Отель не стоит своих денег. Ничего не указывает на то, что это отель 4*. Неприветливый персонал. Наш номер был в корпусе 2. Чтобы попасть туда, нужно пройти через совершенно неуютный двор. Не знаю, как в основном корпусе, но здесь все максимум на 2-3 звезды. Особенно впечатлил размер лифта. Он на столько узкий, что мы втроем с трудом в него поместились. Номер был чистый, но очень обычный, на 3 звезды. На фото номера выглядят красивее.
Stayed 1 night in Jul 2021
Response from Yulia Chumachenko on Aug 4, 2021
Анна, добрый день! Благодарю за Ваши комментарии. Я огорчена, что мы не смогли удовлетворить Ваши желания полностью. Искренне сожалею, что Вы не дали мне знать об этом во время Вашего проживания. Лифт, действительно, у нас небольшой: но это максимальный размер лифта. который мы могли установить в зданни-памятнике архитектуры. Если Вы дадите нам еще один шанс, мы постараемся изменить Ваши впечатления к лучшему. С уважением, Юлия Чумаченко, Генеральный Менеджер.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, very central but quiet
Stayed 3 nights in Jul 2021
Response from Yulia Chumachenko on Aug 4, 2021
Dear Guest, thank you for being our guest at Continental Hotel and for sharing your feedback. We are happy you enjoyed your stay overall and that you particularly loved our location. We appreciate your business and look forward to seeing you again soon. Yulia Chumachenko, General Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, the only thing I didn't like was king size bed, considering I was staying there with my 25 y.o. son. Apparently I didn't realize all room with terrace have king size beds. But it was my fault. Otherwise everything was excellent.
Stayed 2 nights in Jul 2021
Response from Yulia Chumachenko on Aug 4, 2021
Dear Guest, thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Odessa perfect. Thank you again for choosing Continental Hotel, and we look forward to welcoming you back soon. Yulia Chumachenko, General Manager.

8/10 Good

Chetram

Stayed 10 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Average Hotel ... very good for the money ... nice breakfast and convenient located .
Stayed 3 nights in Mar 2021

10/10 Excellent

ilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2021
Response from Continental Hotel on Jun 5, 2021
Dear Ilan Thank you a lot for giving us the highest rating. We are delighted that you enjoyed your staying with us and will be glad to see you again Best wishes,

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in downtown. Good shower. However, it doesn't have any international TV channels.
Stayed 4 nights in Apr 2021

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The new part is really nice if you can stay on the 6th floor. The sea port is a little noisy but great location nice room good bed would definitely recommend and stay there again.
Stayed 3 nights in Mar 2021

10/10 Excellent

Esad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly good hotel close to the Opera House. Recently remodeled with good and helpful people. I enjoyed there.
Stayed 3 nights in Aug 2020
Response from Front Office Manager on Aug 29, 2020
Dear Esad, Thank you for the review and hope welcome you at Continental Hotel again. Best regards, Dmitriy Yefimov Front Office Manager

10/10 Excellent

christof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Front Office Manager on Aug 18, 2020
Dear Maciej, Thank you for high appreciation of our hotel. Hope to see at Continental Hotel again. Best regard, Dmitriy Yefimov Front Office Manager

10/10 Excellent

Olena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to be back
Very good place, breakfast, conditions of rooms and of course prices. Happy to be back .
Stayed 1 night in Jul 2020
Response from Front Office Manager on Aug 18, 2020
Dear Maciej, Thank you for high appreciation of our hotel. Hope to see at Continental Hotel again. Best regard, Dmitriy Yefimov Front Office Manager

8/10 Good

Grigor, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in the building in the yard. The reception and restaurant stays in the main building and to enter to the room, you will need to use your key fore elevator, main door to the floor and the room. So I can say I felt safe in general. however this was not high ceiling building you see in old town of Odessa, but was more of a modern building with lower ceiling, completely new. bathroom organization did need more thinking
Stayed 4 nights in Jun 2020
Response from Front Office Manager on Jul 4, 2020
Dear Grigor, Thank you very much for high appreciating of our hotel. Hope to welcome you again at our hotel. Best regards, Dmitriy Yefimov

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and staff. Room tends to get too warm in wintertime.
Stayed 8 nights in Jan 2020
Response from Continental on Jan 19, 2020
Thank you for your review, we were honored to have you as our guest. Hope to see you again in nearby future. Best regards, Karpovich Alexey, Front Office Department

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and hotel are great.
Stayed 1 night in Jan 2020
Response from Hotel “CONTINENTAL” on Jan 14, 2020
Dear Mark, it was a pleasure to host you in our hotel, thank you for this review, and we really hope to see you again in nearby future. Best regards, Front Office Department

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of this hotel are very courteous and eager to assist the customer.
Stayed 7 nights in Jan 2020
Response from Hotel “CONTINENTAL” on Jan 14, 2020
Dear Guest, thank you very much for your kind words, we really appreciate your review and hope to see you again in our hotel. Best regards, Front Office Department

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room tv cable was out of service, but hotel internet was great and used my cell phone to watch .my usa programs and netflex.
Stayed 9 nights in Dec 2019
Response from Dmitriy Yefimov, Front Office Manager on Dec 30, 2019
Dear Richard, Thank you for choosing Continental Hotel. Hotel staff makes every effort to create pleasant memories and provide high level of service. Also we would like inform you that we fixed problem with TV cable and will be glad to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taisa trip #1
Great atmosphere, friendly staff, andgreat food in adjacent restaurant. The only down fall for this quaint little hotel is the walls and ceilings are extremely thin.
Chocolate Mousse with Marzcapan
Breakfast Omelette with bacon and vegetables
Cabbage Rolls
Stayed 5 nights in Nov 2019
Response from Dmitriy Yefimov, Front Office Manager on Dec 15, 2019
Dear Guest, We are really appreciate that you took the time and write the such a wonderfull review about our hotel, staff and restaurant. We will be happy to welcome you again at our hotel and do our best for you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was so courteous and helpful, I will definitely stay again. I felt so welcome by all during my stay
Stayed 7 nights in Nov 2019
Response from Dmitriy Yefimov, Front Office Manager on Dec 15, 2019
Dear Guest, Thank you very much for high appreciating our staff. We will be happy to welcome you again at our hotel and do our best for you.

6/10 Okay

Lois

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2019
Response from Dmitriy Yefimov, Front Office Manager on Nov 21, 2019
Dear Guest, Thank you for your review. Hope to welcome you at our hotel again.

10/10 Excellent

Neil and Lilie

Stayed 2 nights in Oct 2019

10/10 Excellent

CL, Los Angeles, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and lovely staff. Will definitely stay there again
Stayed 2 nights in Oct 2019
Response from Dmitriy Yefimov, Front Office Manager on Nov 21, 2019
Dear guest, Thank you for the great review and for the high appreciation of our work. We will be happy to welcome you at our hotel again.

10/10 Excellent

Lynn

Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was Central to all the major tourist attractions and within walking distance to multiple restaurants, shops and interesting places to visit. Liked helpful staff and front door staff.
Stayed 2 nights in Aug 2019
Response from FO Manager Karpovich Alexey on Sep 2, 2019
Dear Guest, thank you for choosing our hotel for your vacation, we glad that you enjoyed your stay and sincerely hope that you'll be back in nearby future. Have a great day.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The property is very well run... The staff is very professional and extremely helpful! The only downside for me was that my room was right off elevator, which led to me being woken by other guests at late hours.
Stayed 1 night in Aug 2019
Response from FO Manager Karpovich Alexey on Aug 23, 2019
Thank you for this review, we are glad that in general you enjoyed your stay in our hotel. Next time if something bothers you during your stay, just tell it on reception desk and we would be glad to change your room for more quet one. Hope to see you again in nearby future.

10/10 Excellent

Yaniv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from FO Manager Karpovich Alexey on Aug 1, 2019
Dear Mr. Yaniv, thank you for this review. We appreciate that you spend a time in our hotel, and sincerly hope that you will come back.

10/10 Excellent

Yaniv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from FO Manager Alexey Karpovich on Jul 30, 2019
Dear Yaniv, thank you for this review, it was a pleasure to host you. We hope to see you again in nearby future, have a wonderful day.

8/10 Good

I.L

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing including location was great. Service fantastic. Just in our room we had some problems with instillation. Hotel tried to fix it. I recommend this hotel.
Stayed 3 nights in Jul 2019
Response from FO Manager Karpovich Alexey on Jul 26, 2019
We hope that this problems with instillation was the only inconvinient thing. We would be glad to see you again, for us it was a pleasure to host You. Thank you for your message and have a nice day. Kind regards Front-office Karpovich Alexey

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is much to like about this hotel. I would hope that the electrical wiring and number of power points in the room will be improved I for modern customer needs. Though a large tree blocked any view from my window,it does have the largest colony of butterflies I have seen in many years. Staff were excellent with most speaking very good English. Supermarkets,cafes,restaurants and banks are very nearby. An admirable Continental Hotel.
Stayed 6 nights in Jun 2019
Response from FO Manager Karpovich Alexey on Jul 26, 2019
Thank you very much for your review, we apreciate that. We happy that despite all little inconviniences you enjoyed your stay. We hope that you will come back to us in nearby future. Thank you again and have a nice day

10/10 Excellent

Viktor, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Nice and helpful staf. Recommend.
Stayed 4 nights in Jun 2019
Response from FO Manager Karpovich Alexey on Jul 26, 2019
Dear Victor, we apreciate your review. We happy that you enjoyed your stay and hope that you will come back to us in nearby future. Thank you and have a wonderful day

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from FO Manager Karpovich Alexey on Jul 26, 2019
Thank you for your review, we apreciate that. We hope that you will come back to us in nearby future. Thank you again and have a nice day

8/10 Good

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel
Everything OK except the elevator had a mind of its own, sometimes the door would not open, when moving it was a jerking motion. Centrally located, right in the port area, close to main attractions ,shops, restaurant area. Clean and tidy room
Stayed 4 nights in May 2019
Response from FO Manager Karpovich Alexey on May 28, 2019
Thank You for this review and for being our guest. Sorry for this technical issues during your stay, we are planing to replace this elevator for a new one in nearest future. Sincerly hope you will be able to test it on your next visit to our hotel. Have nice day. Best regards, Karpovich Alexey Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
very nice people of the reception, they help with everything and Always kind, the same for the restaurant in case of the breakfast. the situation was great. I didn't like that there was no restaurant at the hotel for order a cup of coffee, or drink in the bar, only we could get by minibar in the fritz in the room.
Stayed 7 nights in Apr 2019
Response from FO Manager on May 2, 2019
Thank you for choosing Business Hotel Continental and left this review! It was a pleasure to host you. As for the restaurant and room service, we are sorry it was closed for renovation for couple of mounth, but now it's fully operetional and we hope you will be able to test it during your next visit. With kind regards, Karpovich alexey Front Office Manager

6/10 Okay

Mike, slough

Liked: Cleanliness, property conditions & facilities, room comfort
Could be an excellent stay but...
Hotel staff were great unfortunately air condition was not on, restaurant was being refurbished and no room service. No one told us this so very poor. Also the breakfast items were also cold
Stayed 11 nights in Mar 2019
Response from FO Manager on May 2, 2019
Dear Mike! Thank you for choosing Business Hotel Continental and left this review! It was a pleasure to host you again. With kind regards, Karpovich alexey Front Office Manager

6/10 Okay

Mike, slough

Liked: Cleanliness, property conditions & facilities
4 star rated business hotel is a little ambitious
The hotel is nice however, no air conditioning in the rooms as was winter but the patio doors a suntrap and the room was hitting 26 to 28'C. A 4 star hotel yet no room service and the restaurant only worked for breakfast. Also the breakfast the cooked food was always cold
Stayed 4 nights in Mar 2019
Response from FO Manager Karpovich Alexey on May 2, 2019
Dear Mike! Thank you for choosing Business Hotel Continental and left this review! Indeed our climate control system working on heating during mid autumn, winter and mid spring time, because nigts are still qiete cold. As for the restaurant and room service, we are sorry it was closed for renovation for couple of mounth, but now it's fully operetional and we hope you will be able to test it during your next visit. With kind regards, Karpovich alexey Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and quiet!
Stayed 1 night in Jan 2019
Response from Anastasia,Front - Office Manager on Jan 14, 2019
Dear Guest! Thank you for your review! Looking forward to meet you again in Continental Hotel!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home again
Again, Outstanding in all aspects. From the service. Rooms, Resturant, to the location. This is now my second home when in Odessa Ukraine.
Stayed 1 night in Oct 2018
Response from Anastasia,Front-Office Manager on Jan 14, 2019
Dear Robert! All our team wants to express our sincere gratitude to you! Looking forward to meet you again in Continental Hotel!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed in Odessa
Again. A great and comfortable hotel with a Staff that goes out of their way to assist you. Great location near very good resturant and shopping.
Stayed 1 night in Oct 2018
Response from Anastasia, Front - Office Manager on Jan 9, 2019
Dear Robert! Thank you very much for kind words towards our staff! They inspire us to work and develop our skills! Will be glad to see you soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best kept secret.
Again, OUTSTANDING in ALL Respects. I've never felt more at home than when we are staying at this hotel from the personnel service from the entire staff. Very friendly and professionall. They always seem to remember our names and the type of rooms we enjoy. The security/doorman are very helpful when arriving and leaving. The resturant serves a very good breakfast buffet. This hotel is located in city center near many good restaurants and shopping yet away from the street noise. A great place for meeting, couples stay, or family stays.
Stayed 1 night in Jan 2019
Response from Anastasia, Front - Office Manager on Jan 9, 2019
Dear Rodert! All our team would like to express our sincere gratitude for you for being our Guest for such a long period of time! Looking rorward to meet you again in Continental hotel!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spoiled at Contenental Hotel.
Again, one of the best hotels i have stayed at in Odessa Ukraine. And i have stayed at many in this city. I am always gretted warmly by the reception, many times by my name. The entire staff there is excellent and ready to take care of your needs. The rooms are very comfortable and exceed my expectations. The dining room serves a very good buffet breakfast. I will be returning to Odessa Ukraine in January and I'm looking forward to my next stay It is located within one block of great restaurants and shopping.
Stayed 2 nights in Oct 2018
Response from Anastasia, Front Office Manager on Dec 4, 2018
Dear Robert! Thank you for your review! We a happy to serve you asa a regular Guest!Looking forward to meet you again in Continental Hotel!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Outstanding in all respects. Great location, comfortable rooms, and all the staff are very professional, Friendly, and Helpful. Will be returning to the Hotel in January on our arrival from Texas.
Stayed 1 night in Oct 2018
Response from Anastasia, FO Manager on Oct 28, 2018
Dear Robert! We are very grateful for your review! It is an honour for us to serve you as a regular Guest! Looking foreard to meet you again in Continental Hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from FO Manager Anastasiia on Oct 22, 2018
Dear Guest! Thank you for your review! Looking forward to meet you again in Continental Hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
very nice and clean hotel. Excellent location with easy access to many sightseeing, shopping and restaurants. room was very small and also if one needs wheelchair accesses it is impossible with stairs to get to reception and elevator.
Stayed 1 night in Oct 2018
Response from Anastasiia, FO Manager on Oct 25, 2018
Dear Guest! Thank you for your review! We are happy that you enjoyed out hotel and its location. We have several categories of room and hope to see you again and to have a chance to provide you more spacious room!