Public bath

Reviews of Tenseien Odawara Station Annex

3 out of 5
Tenseien Odawara Station Annex
1-1-15, 4F minaka, Odawara, Kanagawa

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 101 reviews" "
Rating 8 - Good. 40 out of 101 reviews" "
Rating 6 - Okay. 9 out of 101 reviews" "
Rating 4 - Poor. 1 out of 101 reviews" "
Rating 2 - Terrible. 2 out of 101 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jean Yves, St Bruno de Montarville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficulté à localiser l’établissement dans le complexe
Stayed 1 night in Apr 2024
Response from TENSEIEN ODAWARA on Apr 20, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for your very good evaluation.Also, I am relieved that you had a relaxing time. The display up to the front desk will be an issue for future improvement.All of our staff are looking forward to your next visit.

10/10 Excellent

Parvati

Liked: Cleanliness, staff & service, property conditions & facilities
Japanese ambience and food, including hot spring baths, with western convenience. We were very comfortable.
Stayed 5 nights in Mar 2024
Response from HOTEL TENSEIEN ODAWARA on Mar 24, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.It is encouraging for the restaurant staff to hear that you were satisfied with the breakfast.Also, I am relieved that you had a relaxing time.All of our staff are looking forward to your next visit.

10/10 Excellent

Junichi, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was very accommodating and a great breakfast venue at the Sky Dining restaurant.
Stayed 3 nights in Feb 2024
Response from HOTEL TENSEIEN ODAWARA on Feb 11, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.Thank you for choosing our breakfast.Your compliments to our staff are very encouraging.All of our staff are looking forward to your next visit.

10/10 Excellent

Jun, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with great facilities.
Stayed 2 nights in Feb 2024
Response from HOTEL TENSEIEN ODAWARA on Feb 8, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.This will encourage the staff.All of our staff are looking forward to your next visit.

8/10 Good

Wai Han Dilys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It met our expectations overall. And staff were very friendly.
Stayed 2 nights in Jan 2024
Response from HOTEL TENSEIEN ODAWARA on Jan 16, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for your very good evaluation.We are happy to be able to communicate with our customers.Also, I am relieved that you had a relaxing time.All of our staff are looking forward to your next visit.

10/10 Excellent

Aida

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from TENSEIEN ODAWARA HOTEL on Dec 15, 2023
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.This will serve as encouragement for the staff in the future.I am relieved that you had a relaxing time.All of our staff are looking forward to your next visit.

10/10 Excellent

Song, Madison

Stayed 1 night in Dec 2023
Response from TENSEIEN ODAWARA HOTEL on Jan 3, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.I am relieved to hear that you had a relaxing time.All of our staff are looking forward to your next visit.

10/10 Excellent

Zhumin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenience for transportation, huge choice for dining
Stayed 3 nights in Dec 2023
Response from HOTEL TENSEIEN ODAWARA on Dec 9, 2023
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.Directly connected to Odawara Station, it is very convenient for sightseeing and business.Also, I am relieved that you had a relaxing time.All of our staff are looking forward to your next visit.

10/10 Excellent

Nguyet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel with good restaurants and shops nearby. A little hard to find but the addition directions sent by hotel helped a lot
Stayed 1 night in Dec 2023
Response from HOTEL TENSEIEN ODAWARA on Dec 9, 2023
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.There are also restaurants and souvenir shops inside Minaka Odawara.Also, I am relieved that you had a relaxing time.All of our staff are looking forward to your next visit.

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is obviously a high-end hotel in a resort town. The services were excellent. The property appeared new. Everything was clean. It is conveniently located, with shops and restaurants within walking distances.
Stayed 2 nights in Nov 2023
Response from HOTEL TENSEIEN ODAWARA on Nov 28, 2023
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.I am relieved that you had a relaxing time.As it is directly connected to Odawara Station, it is very convenient for sightseeing in Odawara and Hakone from the hotel.All of our staff are looking forward to your next visit.

10/10 Excellent

Suhit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept property. It’s really accessible and saves one a lot of time if we were to take a place away from the stations.
Stayed 1 night in Nov 2023
Response from HOTEL TENSEIEN ODAWARA on Nov 21, 2023
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for your high evaluation.Because it is directly connected to Odawara Station, it is very convenient as a starting point for sightseeing and business.Also, I am relieved that you had a relaxing time.All of our staff are looking forward to your next visit.

2/10 Terrible

Allen

Travelled with family
Liked: Cleanliness
The staff asked for extra money for hot spring services even we use or not still had to be paid extra charge for hot spring services. Despite that was a small amount but the procedure was not right. I would not go to that hotel again.
Stayed 2 nights in Nov 2023
Response from HOTEL TENSEIEN ODAWARA on Nov 21, 2023
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Regarding the bathing tax, hotels (ryokans) with hot springs will be charged 150 yen (JPY). The bathing tax cannot be paid in advance and must be paid on-site.We apologize for the inconvenience and the inconvenience.We would like Expedia to display the bathing tax payment on-site in an easy-to-understand manner.Thank you for your valuable opinion.

8/10 Good

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities
Room was good, but trains at station could be easily heard
Stayed 3 nights in Sep 2023
Response from HOTEL TENSEIEN ODAWARA on Nov 2, 2023
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for your very good evaluation.Because it is directly connected to the station, you can hear the sound of trains. If you are concerned about the sound of trains, we will provide earplugs at the front desk.All of our staff are looking forward to your next visit.

6/10 Okay

Kumiko, Burlington

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front staff are wonderful but one of staff we bumped into at elevator was even look at us and seemed grumpy. One little thing made us wonder we would like to come back here or not.
Stayed 1 night in Oct 2023
Response from HOTEL TENSEIEN ODAWARA on Oct 25, 2023
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for your compliments about the front staff.It's very encouraging.Regarding the elevator, it is not a dedicated elevator for the hotel, but is shared with other facilities, and we apologize for the inconvenience.Also, I apologize for bumping into a customer.We will also share it with the front staff.Thank you for your valuable opinion.All of our staff are looking forward to your next visit.

10/10 Excellent

Morris, Fairfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife didn't like the bed and pillow. Too hard on the body. Otherwise, this is a nice property. Buffet breakfast was great if you like Japanese cuisine.
Stayed 2 nights in Oct 2023
Response from HOTEL TENSEIEN ODAWARA on Oct 12, 2023
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for your very good evaluation.I am sorry that the pillow and bed did not match.The bed uses an Airwave mattress and is a little firm.The fact that you were satisfied with the breakfast is also encouraging for the restaurant staff.All of our staff are looking forward to your next visit.

8/10 Good

Richard, Sonoma

Liked: Cleanliness, property conditions & facilities
The rooms on the one side of the hotel look onto a busy train station. I had trouble sleeping. They were unwilling to change my room until I asked him if there was a room I could pay more for on the quieter side of the hotel. They then found a room and charged me an additional fee. It’s an OK hotel, and definitely situated right next to the train station for convenience.
Stayed 2 nights in Oct 2023
Response from HOTEL TENSEIEN ODAWARA on Oct 11, 2023
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for your good evaluation.Because it faces right next to Odawara Station, you can definitely hear some train noise.If you are concerned about the sound of trains, we will provide earplugs at the front desk.Also, all Superior Twin A type rooms are on the Odawara city side (ocean side), so you won't hear the sound of trains.I hope you find this helpful as a reference in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot spring with beautiful view of Odawara castle, mountains and ocean. Large spacious room. Excellent value
Stayed 1 night in Sep 2023
Response from TENSEIEN ODAWARA on Sep 29, 2023
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay. Thank you for giving us the highest rating.Also, I am relieved that you had a relaxing time.From the 14th floor (footbath), you can enjoy a beautiful view of Odawara Castle and the sea.All of our staff are looking forward to your next visit.

10/10 Excellent

Avery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is strategically located right at the train station and it was easy to navigate. We didn't have to lug our luggage far. Hotel room was spacious, enough to put a big and small luggage without feeling cramp. Public bath at level 10 was easily assessable and a good relaxation place too. Foot bath at level 14 was quite interesting too. The hotel service staff wasn't eloquent in English so we had some challenges trying to ask question. And out of the blue, we were asked to pay the bathing tax which was not indicated on Expedia.
Stayed 1 night in Sep 2023
Response from HOTEL TENSEIEN ODAWARA on Sep 4, 2023
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for your excellent evaluation.Thank you for your detailed comment.This will be helpful for future guests.The front staff was not proficient in English, and caused inconvenience. We will try our best to communicate with you little by little.We are looking forward to seeing you again.

10/10 Excellent

Keegan

Liked: Cleanliness, staff & service, property conditions & facilities
It being next to the train tracks and it’s convenient location. Only dislike is the parking situation
Stayed 1 night in May 2023
Response from HOTEL TENSEIEN ODAWARA on May 6, 2023
Dear Keegan Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.As for the location, it is directly connected to Odawara Station, so it is convenient for sightseeing in Odawara city and Hakone.We are looking forward to seeing you again.HOTEL TENSEIEN ODAWARA

8/10 Good

Joji

Travelled with family
Liked: Cleanliness, amenities
アメニーティ、部屋と大浴場が充実し、質のいいものをおいであってとてもよかった。
Stayed 1 night in May 2024
Response from TENSEIEN ODAWARA on May 17, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。とても良い評価をしていただき感謝致します。アメニテイも気に入っていただき、嬉しく思います。またのご来館、スタッフ一同、心よりお待ちしております。

8/10 Good

Kyoko

Stayed 1 night in May 2024
Response from TENSEIEN ODAWARA on May 27, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。とても良い評価をしていただき感謝致します。またのご来館、スタッフ一同、心よりお待ちしております。

8/10 Good

Marcel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moderne und gepflegte Einrichtung,
Stayed 2 nights in Apr 2024
Response from TENSEIEN ODAWARA on May 4, 2024
Vielen Dank für Ihren Aufenthalt im Tenseien Odawara Station Annex.Wir möchten uns auch bei Ihnen für die Veröffentlichung Ihrer Eindrücke von Ihrem Aufenthalt bedanken.Vielen Dank für Ihre sehr gute Bewertung.Wir legen großen Wert auf Reinigung usw., um sicherzustellen, dass unsere Gäste einen angenehmen Aufenthalt haben.Alle unsere Mitarbeiter freuen sich auf Ihren nächsten Besuch.

8/10 Good

YOSHIHIDE, KAMAKURA

Liked: Staff & service
Disliked: Amenities
下にあるレストラン23時までと書いてあってが、ほとんどがそれ以前に閉店してました。 場所柄しょうがないのかなとは言え、なら、夜9時までとか正確に記載して欲しい
Stayed 1 night in Apr 2024
Response from TENSEIEN ODAWARA on Apr 30, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。とても良い評価をしていただき感謝致します。minaka小田原のフードコート(ちょうちん横丁)のお時間の件については、お客様からのお声があったとして、minaka小田原へはお伝えさせていただきます。またのご来館、スタッフ一同、心よりお待ちしております。

8/10 Good

みややまなみこ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅直結でアクセスは最高です。 飲食店やコンビニも隣接していて便利。 高齢な両親との旅でしたが、足の不自由な母にはアクセスの良さがとても助かりました。 大風呂は利用可能時間も長く、夜も朝も利用して快適。浴室は然程大きくはないですが非常に清潔。 ただ、脱衣所の洗面台オーバフロー穴の掃除状況がちょっと目についてしまいした。また、雪肌精の基礎化粧品が設置されていて素敵ですが、化粧水は全て空で残念。チェックをあまりしていないのかなと。 ルームは今回「スーペリア ツインルーム」を3名で利用したため、サブベッドを設置してくださったのが理由とは思いますが、ちょっとお部屋は狭く感じました。あとエアコンの埃が見えて気になりました。 とはいえ、13階だったこともあり、大きな窓からの展望は素晴らしく、海が綺麗に見えます。それを見て、翌日漁港までランチに行きたくなりました。 館内着も上下セパレートでとても使いやすかったです。人数分ミネラルウォーターのサービスも嬉しかったです。 トータル的に満足なので、小田原に来た際はまた利用したいと思います。
Stayed 1 night in Apr 2024
Response from TENSEIEN ODAWARA on Apr 22, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。とても良い評価をしていただき感謝致します。大浴場脱衣所の洗面、基礎化粧品の補充等、大変失礼いたしました。清掃スタッフと再度確認をさせていただきます。併せて、お部屋のエアコンもチェックさせていただきます。教えて下さりありがとうございました。他のスタッフとも共有させていただきます。また、ゆっくりお過ごしいただけたという事で安心しました。またのご来館、スタッフ一同、心よりお待ちしております。

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
隣近就是小田原站,3/F 和周邊很多用膳地方,非常好。只是有提供早餐的食肆較少。 房間寛敝,溫泉浴場很好,還有 steam bath。
Stayed 1 night in Mar 2024
Response from HOTEL TENSEIEN ODAWARA on Mar 30, 2024
非常感谢您入住天成园小田原站别馆。我们还要感谢您留下您的住宿印象。 感谢您给予我们最高的评价。您对早餐的满意也让餐厅工作人员感到鼓舞。我们全体员工期待您的下次光临。

10/10 Excellent

Yasuyo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOTEL TENSEIEN ODAWARA on Mar 28, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。最高の評価をしていただき感謝致します。ゆっくりお過ごしいただけたという事で安心しました。またのご来館、スタッフ一同、心よりお待ちしております。

10/10 Excellent

MEI, Yohohama-shi, Kohoku-ku

Liked: Cleanliness, staff & service, property conditions & facilities
すごく楽しい時間を過ごせました!
Stayed 1 night in Mar 2024
Response from HOTEL TENSEIEN ODAWARA on Mar 25, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。最高の評価をしていただき感謝致します。ホテルで楽しいお時間をお過ごしいただけたということで嬉しく思います。 またのご来館、スタッフ一同、心よりお待ちしております。

10/10 Excellent

jurgen, Kessel

Liked: Cleanliness, staff & service, property conditions & facilities
Top place
Stayed 4 nights in Mar 2024
Response from HOTEL TENSEIEN ODAWARA on Mar 24, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.Also, I am relieved that you had a relaxing time.All of our staff are looking forward to your next visit.

8/10 Good

Ka Po

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店設備新淨。交通十分方便,JR 車站下車後,落雨也不用打傘便能到酒店。温泉尚可。
Stayed 1 night in Feb 2024
Response from HOTEL TENSEIEN ODAWARA on Mar 2, 2024
非常感謝您入住天成園小田原站別館。我們也要感謝您留下您的住宿印象。感謝您非常好的評價。很高興您能在溫泉中度過一段輕鬆的時光。我們全體員工期待您的下次光臨。

6/10 Okay

takeshi

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HOTEL TENSEIEN ODAWARA on Mar 2, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。またのご来館、スタッフ一同、心よりお待ちしております。

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅からすぐ、ミナカの雰囲気ナイス!、観光も車なしで歩ける、従業員の対応が全てよろしかった!! また行きたいです!
Stayed 1 night in Feb 2024
Response from HOTEL TENSEIEN ODAWARA on Feb 29, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。最高の評価をしていただき感謝致します。スタッフへのお褒めの言葉ありがとうございます。今後の励みになります。お客様に快適にお過ごしいただけるよう、努めて参ります。 またのご来館、スタッフ一同、心よりお待ちしております。

10/10 Excellent

TOSHINOBU

Stayed 1 night in Feb 2024
Response from HOTEL TENSEIEN ODAWARA on Feb 28, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。最高の評価をしていただき感謝致します。ゆっくりお過ごしいただけたという事で安心しました。またのご来館、スタッフ一同、心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is new and clean. But I think that could improve the blind. Somehow light can get into the room and may cause trouble if you are a kind of sleeper that is sensitive to light. And the noise insulation is a little weak.
Stayed 1 night in Feb 2024
Response from HOTEL TENSEIEN ODAWARA on Feb 27, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for your good evaluation.Regarding the lighting in the room, we will take your feedback into account for future reference.All of our staff are looking forward to your next visit.

4/10 Poor

ひろみ

Stayed 1 night in Feb 2024
Response from HOTEL TENSEIEN ODAWARA on Mar 24, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。またのご来館、スタッフ一同、心よりお待ちしております。

6/10 Okay

Daisuke

Liked: Cleanliness, staff & service
線路側はかなり電車の音が気になりましたので、反対側をおススメします。
Stayed 1 night in Feb 2024

8/10 Good

akemi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
建物自体が風情があり心地よい。小田原城見える足湯とフォトのためのスタンドが親切!浴場もホテルの部屋から遠くなく、専用エレベーターがあって良かった。レストランも沢山あり施設内でずっといられました。
Stayed 1 night in Feb 2024

8/10 Good

RYUZO

Stayed 1 night in Feb 2024
Response from HOTEL TENSEIEN ODAWARA on Feb 27, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for your good evaluation.All of our staff are looking forward to your next visit.

8/10 Good

MYEONG CHOUL

Stayed 1 night in Jan 2024
Response from HOTEL TENSEIEN ODAWARA on Feb 11, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for your very good evaluation.All of our staff are looking forward to your next visit.

10/10 Excellent

Mami

Stayed 1 night in Jan 2024
Response from HOTEL TENSEIEN ODAWARA on Mar 24, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。最高の評価をしていただき感謝致します。また、ゆっくりお過ごしいただけたという事で安心しました。またのご来館、スタッフ一同、心よりお待ちしております。

8/10 Good

Midori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOTEL TENSEIEN ODAWARA on Jan 30, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for your very good evaluation.I am relieved that you had a relaxing time.All of our staff are looking forward to your next visit.

10/10 Excellent

YOON KYOUNG

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from HOTEL TENSEIEN ODAWARA on Jan 29, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.Also, I am relieved that you had a relaxing time.All of our staff are looking forward to your next visit.

10/10 Excellent

Aya

Stayed 1 night in Jan 2024
Response from HOTEL TENSEIEN ODAWARA on Jan 18, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.Also, I am relieved that you had a relaxing time.All of our staff are looking forward to your next visit.

10/10 Excellent

Tomohide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
小田原駅近辺のホテルでは秀逸。
Stayed 1 night in Jan 2024
Response from HOTEL TENSEIEN ODAWARA on Jan 13, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。最高の評価をしていただき感謝致します。ゆっくりお過ごしいただけたという事で安心しました。小田原駅直結の為、小田原市内観光、箱根への観光にも便利です。またのご来館、スタッフ一同、心よりお待ちしております。

10/10 Excellent

hirosuke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOTEL TENSEIEN ODAWARA on Jan 11, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。最高の評価をしていただき感謝します。ごゆっくりお過ごしいただけたという事で安心しました。またのご来館、スタッフ一同、心よりお待ちしております

10/10 Excellent

Milena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel , personale cordiale e posizione ottimale per gli spostamenti
Stayed 1 night in Dec 2023
Response from HOTEL TENSEIEN ODAWARA on Jan 11, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.We are happy to be able to communicate with our customers.From the observation deck (footbath) on the 14th floor, you can see Odawara Castle and the sea.All of our staff are looking forward to your next visit.

10/10 Excellent

みちこ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOTEL TENSEIEN ODAWARA on Jan 11, 2024
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。最高の評価をしていただき感謝します。ゆっくりお過ごしいただけたということで安心しました。小田原駅直結の為、小田原市内観光、箱根の観光にはとても便利です。またのご来館、スタッフ一同、心よりお待ちしております

10/10 Excellent

Yuen Shan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were polite and nice. I appreciated that they made an effort to explain things to me in English. They also sent me detailed guidelines for getting to the hotel which was very helpful. The stay at the hotel was comfortable and it was convenient to go shopping in the area. However, there was some noise from the nearby train that was a bit disturbing.
Stayed 1 night in Dec 2023
Response from HOTEL TENSEIEN ODAWARA on Jan 4, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.We are happy to be able to communicate with our customers.If you are concerned about the sound of trains, earplugs are available at the front desk.Also, I am relieved that you had a relaxing time.All of our staff are looking forward to your next visit.

8/10 Good

FUMIAKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from HOTEL TENSEIEN ODAWARA on Feb 8, 2024
Thank you very much for staying at Tenseien Odawara Station Annex.We would also like to thank you for posting your impressions of your stay.Thank you for giving us the highest rating.This will encourage the staff.All of our staff are looking forward to your next visit.

10/10 Excellent

オサム

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊専用のエレベーターがあるのはとても良いです。 外部と接しない事が有り難いです。
Stayed 1 night in Dec 2023
Response from HOTEL TENSEIEN ODAWARA on Dec 26, 2023
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。最高の評価をしていただき感謝致します。また、ゆっくりお過ごしいただけたという事で安心しました。またのご来館、スタッフ一同、心よりお待ちしております。

8/10 Good

yuichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOTEL TENSEIEN ODAWARA on Dec 23, 2023
この度は、天成園小田原駅別館へご宿泊いただき、誠にありがとうございました。また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。とても良い評価をしていただき感謝します。 また、ゆっくりお過ごしいただけたという事で安心しました。 またのご来館、スタッフ一同、心よりお待ちしております