All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We love the stay so far! Very clean was able to book two rooms with little notice and they had availability. Staff is very nice. Hot tub and pool were nice and available
Hannah
Stayed 1 night in May 2024
Response from GM on May 19, 2024
Good Evening,We appreciate your business and your feedback. I am pleased that my team is doing such a good job with providing excellent customer service. We hope you enjoy the remainder of your stay and look forward to hosting you again soon.Sincerely,Derek P, General Manger
Good Evening,Thank you for taking the time to provide your vital feedback. We look forward to hosting you again soon.Sincerely,Derek P, General Manager
Also very clean and a decent price for the evening.
Rene J
Stayed 1 night in May 2024
Response from GM on May 16, 2024
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and your feedback. I appreciate the compliment and will share it with my team. We look forward to hosting you again.Sincerely,Derek P, General Manager
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. Your feedback is an essential tool is continuing to build an excellent customer relationship and experience. We look forward to hosting you soon.Sincerely,Derek P, General Manager
Thank you for taking the time to share your feedback about your recent stay. We're thrilled to hear that all of our staff members were courteous and made you feel welcome. Creating a comfortable and relaxing atmosphere for our guests is a top priority.Your positive feedback motivates us to continue providing excellent service. We look forward to welcoming you back again soon!Sincerely,Derek P, General Manager
My husband had an accident and the staff was totally amazing coordinating the emergency squad and getting us through it . Focussed on my husband 's well being even though we had blood everywhere. Then they immediately cleaned to protect everyone else. Great job!!!
Diana
Stayed 1 night in May 2024
Response from GM on May 15, 2024
Thank you for taking the time to share your feedback about your recent stay. We're thrilled to hear that all of our staff members were courteous and made you feel welcome. Creating a comfortable and relaxing atmosphere for our guests is a top priority.Your positive feedback motivates us to continue providing excellent service. We look forward to welcoming you back again soon!Sincerely,Derek P, General Manager
8/10 Good
Ms.
May 10, 2024
Liked: Cleanliness, staff & service
Ms.
Stayed 1 night in May 2024
Response from GM on May 15, 2024
Thank you for taking the time to share your feedback about your recent stay. We're thrilled to hear that all of our staff members were courteous and made you feel welcome. Creating a comfortable and relaxing atmosphere for our guests is a top priority.Your positive feedback motivates us to continue providing excellent service. We look forward to welcoming you back again soon!Sincerely,Derek P, General Manger
6/10 Okay
Malena
May 9, 2024
Liked: Staff & service
Upon walking in the room there was a cockroach in the floor
Breakfast was very poor, food run out and the lady that was working the breakfast could not keep up the pace.
Malena
Stayed 3 nights in May 2024
Response from GM on May 11, 2024
Good Evening,My apologies that you had such a poor experience with our property. I take all feedback seriously and use it as a learning tool to help improve the customer service experience. I hope that next time you are in the area, you will give us another try.Sincerely,Derek P, General Manager
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and your feedback. I am proud that my team provided you with an enjoyable stay. I hope that you were able to take in some local culture during your visit. We look forward to hosting you again.Sincerely,Derek P, General Manager
Good Evening,Thank you for taking the time to leave us a review. I apologize that your stay was not satisfactory. Since there were not may details left I cannot address your specific concerns but if you would like to reach out, I would love to have your feedback. We look forward to hosting you again.Sincerely,Derek P, General Manager
Great pool and hot tub area. Staff was great. Clean rooms. No hair conditioner in the room.
Christopher
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business. I am glad that my team provided an excellent customer service experience. We look forward to hosting you again,Sincerely,Derek P, General Manager
Good Morning,Thank you for taking the time to review Best Western Ocala Park Centre. My team and I appreciate the opportunity to provide you with an excellent customer service experience. We look forward to hosting you again soon.Sincerely,Derek P, General Manger
Good Morning,Thank you for taking the time to review Best Western Ocala Park Centre. My team and I appreciate the opportunity to provide you with an excellent customer service experience. We look forward to hosting you again.Sincerely,Derek P, General Manager
10/10 Excellent
Frances
May 1, 2024
Frances
Stayed 1 night in Apr 2024
10/10 Excellent
Leandro
Apr 28, 2024
Leandro
Stayed 1 night in Apr 2024
Response from GM on May 19, 2024
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. I am pleased that my team could provide you with an excellent customer service experience. We look forward to hosting you again.Sincerely,Derek P, General Manager
We enjoyed the room and the property. The only thing we didn’t like was the parking. When we came back to our room Friday night, we had trouble finding parking as they were all filled up.
Shanna
Stayed 2 nights in Apr 2024
Response from GM on Apr 29, 2024
Good Evening,Thank you for reviewing Best Western Ocala Park Centre. I am glad that my team could provide you with an excellent customer service experience. We look forward to hosting you again.Sincerely,Derek P, General Manager
6/10 Okay
DANNY, REYNOLDSBURG
Travelled with partner
Apr 27, 2024
Liked: Cleanliness, staff & service
Very noisy rooms on the I-75 side of the building, which is also where the pool is. Rooms and bathroom are very small and you can easily hear other residents through the walls. Breakfast was good.
DANNY
Stayed 4 nights in Apr 2024
Response from GM on Apr 29, 2024
Good Evening,I am apologize that you had such an unpleasant experience. We hope that you will try our property again in the future. We look forward to hosting you.Sincerely,Derek P, General Manager
Beds are hard and smelled. Pillows
Horrible. Double charged.
Mindy
Stayed 1 night in Apr 2024
Response from GM on Apr 27, 2024
Good Evening,Let me take this opportunity to apologize for the poor experience you had at our property. We hope that you will give us another try in the future. Your feedback allows us to improve the customer service experience.Sincerely,Derek P
2/10 Terrible
Tina, Lynbrook
Travelled with family and small children
Apr 26, 2024
Disliked: Cleanliness, staff & service, amenities
This was a horrible stay for my family — there was no shampoo, soap, toilet paper, or adequate towels for them to use. When I called to check out a day early, I was told that I wouldn’t be able to do that.
Tina
Stayed 3 nights in Apr 2024
Response from x on Apr 28, 2024
Dear Tina,We are incredibly sorry to hear that your recent stay with us was a horrible experience for your family. This falls far short of the standards we set for ourselves, and we sincerely apologize for the inconvenience and frustration caused by the missing toiletries, inadequate towels, and the inflexibility regarding your checkout request. Extra amenities are always available at the front desk and as for the early check out, we can explain the reason why at the front desk.Sincerely,Derek P. General Manager
The room was small, but clean. Lots of noise from Interstate. I did not like $ 100 deposit.
Joe
Stayed 2 nights in Apr 2024
Response from GM on Apr 22, 2024
Good Evening, Thank you for taking the time to provide us with vital feedback. Feedback is an important part in continuing to develop the customer service experience. We look forward to hosting you again.Sincerely,Derek P
Excellent property: very clean, comfy beds, renovated rooms and bathrooms, good air conditioning, good ventilation in the bathroom. This is far the best of the best westerns I ever stayed . Cracker Barrel is in walking distance from the hotel. We used a baby stroller to get there and back. Very relaxing after a long road trip. I would definitely stay again!
IRYNA
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your feedback and allowing us to continue to improve the customer service experience. We look forward to hosting you again.Sincerely,Derek P, General Manager
10/10 Excellent
Kevin
Apr 20, 2024
Kevin
Stayed 6 nights in Apr 2024
Response from gm on May 11, 2024
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and your feedback. I hope that you will visit us again. Thanks again for staying with us.Sincerely,Derek P, General Manager
Large, well-appointed room. Very quiet. Awesome queen beds! Decorated nicely. Bathroom was good sized with nice tub/shower and amenities.
Would definitely stay here again!
Janet
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Good Morning,Thank you for taking the time to review Best Western Ocala Park Centre. I am so glad that we could accommodate you and provide you with a positive customer service experience. We look forward to hosting you next time!Sincerely,Derek P, General Manager
Good Morning,I would like to thank you for taking the time to review Best Western Ocala Park Centre. I am happy that you enjoyed your stay and had such a wonderful customer service experience. We look forward to hosting you again!Sincerely,Derek P, General Manager
Good Evening,Thank you for reviewing Best Western Ocala Park Centre. Feedback is important to improve the guest service experience. We look forward to hosting you again.Sincerely, Derek P, General Manager
I was on the far side and in the middle of the night awoken by loud mechanical noises
Iris
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Good Evening,Thank you for reviewing Best Western Ocala Park Centre. Feedback is important to improve the guest service experience. We look forward to hosting you again.Sincerely,Derek P, General Manager
6/10 Okay
Neyda, Bronx
Travelled with partner
Apr 13, 2024
Not enough toiletries.
Neyda
Stayed 4 nights in Apr 2024
Response from GM on Apr 18, 2024
Good Evening,Thank you for taking the time to provide us with your vital feedback. Your feedback helps us to improve the customer service experience. I will take this important feedback into consideration and address with the appropriate staff. We look forward to hosting you again.Sincerely,Derek P, General Manager
The Best Western was a nice place to stay. Nice breakfast, however because of the proximity to the freeway, it’s quite noisy by the pool.
Franci
Stayed 2 nights in Apr 2024
Response from GM on Apr 11, 2024
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and your feedback. It is an imperative tool in continuing to grow excellent customer service. I hope that we can host you again at your next visit.Sincerely,Derek P, General Manager
2/10 Terrible
Estefania
Apr 9, 2024
Estefania
Stayed 4 nights in Mar 2024
Response from GM on Apr 29, 2024
Good Evening,I am sorry that you had such a poor stay at our location. If you would like to discuss this matter further, please feel free to reach out.Sincerely,Derek P, General Manger
Older carpets, bed , pillows the worst...
Flooring....ice makers not working all the time , had to go to different floors for ice...
Ran out of coffee cups in lobby often...
No clean towel in house keeping cart.
The list goes on
David
Stayed 6 nights in Apr 2024
Response from GM on Apr 11, 2024
Good Evening,I want to thank you for your time and your feedback. It is very much appreciated. As the General Manager, I enhance the customer experience if I don't know that there is a person. If you would like to discuss this matter further, please feel free to reach out to me personally,Sincerely, Derek P, General Manager
Good Evening, Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and the opportunity to provide excellent service. We look forward to hosting you again.Sincerely,Derek P, General Manager
Good Evening,My sincere apologies from myself and my team. I am sorry you had such a poor experience. We strive for excellence always. I appreciate you brining this to our attention. If you would like to discuss further, please reach out to me personally.Sincerely,Derek P, General Manager
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. Your feedback continues to help us to provide and excellent experience to our guests. We look forward to hosting you again.Sincerely,Derek P, General Manager
Good Evening,Thank you for your recent review of Best Western Ocala Park Centre. Your feedback is important to us and we appreciate your business. I am so glad that my team provided you with an excellent experience. We look forward to hosting you again.Sincerely ,Derek P, General Manager
I was just there due my mothers hospital stay, not for a leisure trip, so it fit my needs. It's an older property but the rooms have been updated nicely. Staff was great, but the breakfast could use a slight upgrade. Overall definitely worth what I paid for.
Thomas
Stayed 6 nights in Mar 2024
Response from GM on Apr 4, 2024
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. I am very pleased that my team could provide excellent customer service. I am sorry that you were for such serious but hopefully next time you will be able to take in some local culture. Centrally located to the hotel are several local museums, the World Equestrian Center and live music. We look forward to hosting you again.Sincerely,Derek P, General Manager
10/10 Excellent
John
Apr 1, 2024
John
Stayed 1 night in Mar 2024
Response from GM on Apr 21, 2024
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and your feedback. I am glad that my team provided you with a positive customer service experience. We look forward to hosting you again.Sincerely,Derek P, General Manager
10/10 Excellent
Chris
Apr 1, 2024
Chris
Stayed 1 night in Mar 2024
Response from GM on Apr 21, 2024
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and your feedback. I am glad that my team provided you with a positive customer service experience. We look forward to hosting you again.Sincerely,Derek P, General Manager
Good Evening,Thank you for reviewing Best Western Ocala Park Centre. We appreciate your feedback. I will pass along the compliment to my team. I am so happy that they could provide you with an excellent experience. We look forward to hosting you again soon.Sincerely,Derek P, General Manager
6/10 Okay
Christian
Mar 29, 2024
Front custome service frienly the servise not to good
Christian
Stayed 3 nights in Mar 2024
Response from GM on Apr 1, 2024
Good Evening,I appreciate your taking the time to reach out regarding your experience. From what I understand, the front desk did not provide with outstanding customer service, my sincere apologies. If you would like to discuss this matter further, please reach out.Sincerely,Derek P, General Manager
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and your feedback. Providing quality customer service is our #1 priority. I hope that during your stay you were able to take in some of the live music that is centrally located near the hotel. If not, hopefully next time. We look forward to hosting you again.Sincerely,Derek P, General Manager
I was in Ocala for a brief stay ...
Reading all the reviews I was skeptical
About staying anywhere in the area..
But from check in to check out everything was spot on ..
Check in was a breeze ...the pool and hot tub were wonderful..beds were comfortable and very low noise at night ..they offered a morning breakfast ...
And as a bonus ..walking distance to the Cracker barrel...i do believe you should read reviews but not all will tell you about a wonderful stay ...
So i will ...
Lobby , interior and rooms very clean ...
Around the clock coffee ...elevators always working .
Friendly staff the whole time .....
If and when i return to Ocala this will be my stop..
Thank you Richard and staff and Best Western..
Pat
Stayed 4 nights in Mar 2024
Response from GM on Mar 25, 2024
Good Afternoon, Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your feedback. It is always a pleasure to serve you. We welcome you back and look forward to hosting you again.Sincerely,Derek P, General Manager
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and your feedback. Feedback allows us to provide the best customer service possible. We look forward to hosting you again.Sincerely,Derek P, General Manager
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and your feedback. We look forward to hosting you again and providing you with an even better experience.Sincerely,Derek P, General Manager
Beautiful accommodations
Clean room and facilities. Always a pleasure staying at the Best Western when we travel.
!
K. Price
Kathy
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Good Morning,I want to thank you for taking the time to review Best Western Ocala Park Centre. Your feedback is always appreciated it. We hope at your visit you had an opportunity to explore some of the local museums or areas that provide live music. We look forward to hosting you again.Sincerely,Derek P, General Manager
Reception were very welcoming and found us a lovely room that suited our requests. Bed very comfortable and breakfast had a wide choice. Some parts of the hotel and furniture looking a bit tired but apart from that a great place to stay in a convenient location.
George
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
Good Evening,Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and look forward to hosting you again. Hopefully next time you will be able to visit the World Equestrian Center or possible take in some local culture with live music and many of our centrally located restaurants.Sincerely,Derek P, General Manager
Good Evening,I want to thank you for taking the time to review Best Western Ocala Park Centre. We appreciate the opportunity to host you. I hope that next time you will be able to take in some local culture at our World Equestrian Center or possibly some live music. Again, thanks for allowing us to host you.Sincerely,Derek P, General Manager
I had ongoing issues with the TV. I had two small kids that were unable to watch the TV for a while. I am not sure if its the connection or the remote. Everything else was great. Staff was very courteous and seemed to love their job and wanted to keep the facility tip top.
Tracie
Stayed 2 nights in Mar 2024
Response from GM on Mar 18, 2024
Good Evening,I would like to thank you for taking the time to review Best Western Ocala Park Centre. I appreciate the team compliment. My staff strives to provide excellent customer service. I hope that next time you are in the area you can visit some of our state parks that are centrally located to the hotel as well as live music in the area. We look forward to hosting you again.Sincerely,Derek P, General Manager
8/10 Good
Amanda
Mar 18, 2024
Amanda
Stayed 1 night in Mar 2024
Response from GM on Apr 11, 2024
Good Evening, Thank you for taking the time to review Best Western Ocala Park Centre. We appreciate your business and the opportunity to provide excellent service. We look forward to hosting you again.Sincerely,Derek P, General Manager