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Reviews of Hotel Boutique Casa Garay

3.5 out of 5
Hotel Boutique Casa Garay
Miguel Cabrera No. 110, Colonia Centro, Oaxaca, OAX

Reviews

8.2

Very good

Rating 10 - Excellent. 151 out of 284 reviews" "
Rating 8 - Good. 67 out of 284 reviews" "
Rating 6 - Okay. 28 out of 284 reviews" "
Rating 4 - Poor. 19 out of 284 reviews" "
Rating 2 - Terrible. 19 out of 284 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Blanca, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are at the center of it all in Oaxaca here. Lots of shopping and dining options. The staff is super helpful and they keep the place clean.
Stayed 5 nights in May 2024
Response from Casa Garay on May 22, 2024
Gracias por sus comentarios

10/10 Excellent

Rodolfo

Travelled with group
Liked: Cleanliness, staff & service
The shower was barely a trickle. And the bathroom was hot! Other than that, it was a pretty good boutique hotel.
Stayed 3 nights in Apr 2024
Response from Casa Garay on May 22, 2024
Gracias por sus comentarios, nos ayudan a mejorar.

2/10 Terrible

Soledad

Disliked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Casa Garay on Apr 3, 2024
Hola, esperamos pueda compartir con nosotros su experiencia para saber que puntos tenemos que mejorar

10/10 Excellent

niurca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good except for the air condition it wasent opetating on its best y needed to request for a fan to be able an sleep.
Stayed 2 nights in Mar 2024
Response from Casa Garay on Apr 4, 2024
Muchas gracias por sus comentarios, nos ayudan a mejorar

10/10 Excellent

leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and easy to walk to all the places I wanted to visit. Gaby, was very helpful with making tour reservations
Stayed 6 nights in Feb 2024
Response from Casa Garay on Mar 19, 2024
Muchas gracias por sus comentarios, nos ayudan a seguir dando lo mejor de nosotros.

2/10 Terrible

Eleuterio

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t think that I like anything about his place not even hot water to take a shower. If I can I will give zero starts.
Stayed 1 night in Mar 2024
Response from Casa Garay on Mar 10, 2024
Hola, gracias por sus comentarios. Ojalá nos hubiera comentado algo para intentar resolver el problema.

6/10 Okay

Karla

Travelled with group
Conveniently located near city center. However due to current remodeling happening in the city, there is a big food area outside the hotel that has smoke all day long. The food is great, the email all the time not so much. But this is out of the hotel’s control. Regarding the hotel, the rooms are a bit dark, the pictures show more light.
Stayed 5 nights in Feb 2024
Response from Casa Garay on Mar 8, 2024
Gracias por sus comentarios, en efecto desgraciadamente la situación de afuera se sale de nuestras manos.

10/10 Excellent

Peter

Stayed 6 nights in Feb 2024
Response from Casa Garay on Feb 24, 2024
Gracias por sus comentarios

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel in Oaxaca City.
The location was especially good: 2 markets Within one block and the zocalo was 2 blocks away. There was also a rooftop terrace great for a glass of wine while watching the sunset. One night there were fireworks. In the hotel restaurant the meals were excellent and inexpensive.
Stayed 11 nights in Feb 2024
Response from Casa Garay on Feb 14, 2024
Muchas gracias por hospedarse con nosotros, los esperamos pronto de vuelta en la ciudad.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Casa Garay on Feb 14, 2024
Muchas gracias por su puntuación, su opinión es muy importante para nosotros

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
No parking lot receipt
Hotel is fine, but I have a bad experience when I tried to park my car at parking lot, because they didn´t want to give me a receipt, so I decided to move my car to another parking lot with no relation with the hotel.
Stayed 3 nights in Dec 2023
Response from Casa Garay on Jan 14, 2024
Gracias por sus comentarios, nos ayudan a mejorar.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Casa Garay on Jan 14, 2024
Gracias por sus comentarios, nos ayudan a mejorar.

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Casa Garay on Jan 14, 2024
Gracias por sus comentarios, nos ayudan a mejorar.

10/10 Excellent

Abel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and cleanliness. All staff very customer oriented and breakfast delicious
Stayed 4 nights in Nov 2023
Response from Casa Garay on Nov 30, 2023
Gracias por sus comentarios, nos ayudan a encaminar nuestro servicio.Lo esperamos de nuevo.

10/10 Excellent

Nicholas

Stayed 1 night in Nov 2023
Response from Casa Garay on Jan 14, 2024
Gracias por sus comentarios, nos ayudan a mejorar.

10/10 Excellent

Hector Armando

Stayed 4 nights in Nov 2023
Response from Casa Garay on Nov 19, 2023
Gracias por su preferencia

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is really close to the main point like el zocalo, mercado 20 de noviembre, benito juarez. I liked it because I was able to walk just few blocks and get to these places. Food has a good tasting, staff is also nice and friendly. The hotel is nice to stay few nights, only issue that I had was with the bathroom.. water temperature changed constantly while taking a shower
Stayed 3 nights in Oct 2023
Response from Casa Garay on Nov 19, 2023
Su mensaje nos impulsa a seguir mejorando. Gracias por preferir Casa Garay para su estancia

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Historical, everyone was very nice
Stayed 7 nights in Oct 2023
Response from Casa Garay on Nov 10, 2023
Gracias por sus comentarios, esperamos verlos de nuevo .

8/10 Good

ERNESTO

Liked: Staff & service, property conditions & facilities, room comfort
No tienen estacionamiento.
El personal es MUY amable y servicial, te atienden de maravilla. La limpieza no es detallada y MIENTEN al decir que tienen estacionamiento. Esto era MUY importante para nosotros y fue una decepción terrible tener que caminar 4 cuadras para dejar y recoger el carro diariamente.
Stayed 3 nights in Oct 2023
Response from Casa Garay on Oct 22, 2023
Muchas gracias por sus comentarios, le aseguramos que vamos a mejorar para su próxima visita.Sus observaciones nos sirven para mejorar.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from Casa Garay on Oct 14, 2023
Gracias por su calificación

8/10 Good

Nigel, San Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No other comments
Response from Hotel Casa Garay on Sep 5, 2023
Dear guest, thanks for your evaluation. We really apreciate. we hope you come back soon.best regards.

8/10 Good

Nigel, San Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No other comments.
Stayed 7 nights in Aug 2023
Response from Hotel Casa Garay on Sep 5, 2023
Dear guest, thanks for your evaluation. We really apreciate. we hope you come back soon.best regards.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed five days a Casa Garay and very much enjoyed our stay. We arrived early and they were able to hold our luggage so we could start exploring the city before checking in. Great customer service from arrival to departure. The staff is friendly, welcoming and helpful. The Casa itself is beautiful and clean, a lot of antiques, art, and a nice seating and patio area. The room was clean and fresh, comfortable beds and a nice air conditioning unit. We choose this place because it was close to the center but not too close. And we were not disappointed, it is within walking distance to a lot of points of interest including the mercados.
Response from Hotel Casa Garay on Sep 5, 2023
Dear Julia, thanks for your comment. We are happy that you enjoyed your stay. We are here to serve you in anything you must need. We hope you come back soon.Best regards.

6/10 Okay

Keila

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The shower was the worst.
Stayed 2 nights in Jul 2023

10/10 Excellent

Estela, East Wenatchee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. All staff were helpful. I arrived to Oaxaca early and was able to bring in my luggage to be held before check in time.
Stayed 2 nights in Jul 2023
Response from Hotel Casa Garay on Aug 17, 2023
Dear Guest, thank you for your comment. we hope to have you soon.Best regards.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Recepcion - Casa Garay on Sep 5, 2023
Dear guest, thanks for your evaluation. We really apreciate. we hope you come back soon.best regards.

6/10 Okay

Albin

Stayed 2 nights in Jul 2023
Response from Hotel Casa Garay on Sep 5, 2023
Dear guest, thanks for your evaluation. We really apreciate. we hope you come back soon.best regards.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Miriam

Stayed 2 nights in Apr 2023
Response from -Equipo Casa Garay on Apr 19, 2023
Gracias por su calificación, fue un gusto tenerla de huesped, esperemos haya disfrutado de su estancia y de Oaxaca. Esperemos vernos pronto.

6/10 Okay

Adam

Stayed 6 nights in Mar 2023
Response from E on Apr 19, 2023
Gracias por su calificación, trabajamos para mejorar cada día y ofrecerles una única experiencia. Gracias por su isita.

10/10 Excellent

Margaret

Stayed 8 nights in Feb 2023
Response from Hotel Casa Garay on May 4, 2023
Gracias por su estancia con nosotros, Margaret!

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Suzanne Barrett

Liked: Cleanliness, staff & service
For the price, it was fine. The location was great. The hotel is in an old family home that was turned into a hotel so there was a lot of charm. The room I had was quite dark offering little to no natural light. There are no elevators so guests must take stairs with luggage which can be problematic …but again, it’s an old place. I have to say my stay here was quite enjoyable and the staff were very friendly but if you are looking for a place with lots of amenities…you may be disappointed. Location and price was key here my selection on this hotel and it was great on both points.
Stayed 2 nights in Feb 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option
From a cost/benefit perspective it is great. The rooms are nice enough and the location is great.
Stayed 1 night in Feb 2023

10/10 Excellent

JUDY

Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel in the heart of markets area
We had a very nice stay. The staff were all extremely responsive and friendly. The room was always sparklingly clean. The bed was very comfortable. The bathroom was clean but the shower was missing its door and so showers made the bathroom floor very wet. This was our first visit to Oaxaca so we didn't know the neighborhoods. Know that this hotel is below the Zocalo about five minute walk below the main tourist area and in the food markets area...lots of hustle and bustle. But our room was quite.
Stayed 5 nights in Dec 2022

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff. Busy neighborhood slot of traffic but walkable and safe.

10/10 Excellent

Carmen Y.

Stayed 1 night in Nov 2022

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and central, very friendly staff.

6/10 Okay

Juan

Travelled with family
Liked: Cleanliness, staff & service
The staff was very friendly and helpful. Great location next to the food market and two blocks from the zocalo. Unfortunately, the rooms lack comfort, from scarce toiletries, shower with water flow problems, TV difficult to navigate, and a several other minor issues.

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, uniquely beautiful hotel and staff. Very personalized with salons indoor and out to make you feel like you’re at home. I would stay here sgsin
Stayed 2 nights in Nov 2022

10/10 Excellent

Laura

Stayed 4 nights in Nov 2022

6/10 Okay

Quintin

6/10 Okay

Fernando

Stayed 5 nights in Oct 2022

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

8/10 Good

yoshiaki

Stayed 3 nights in Sep 2022
Response from Hotel casa Garay on Oct 5, 2022
Gracias por su estadía, trabajamos para seguir mejorando.

10/10 Excellent

Flavio

Stayed 3 nights in Aug 2022

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from HOTEL BOUTIQUE CASA GARAY on Aug 21, 2022
gracias por sus comentarios nos alegra saber que estamos haciendo bien nuestro trabajo, lo esperamos pronto

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to everything, the room was clean, staff helpful and friendly, they had a water cooler which saved me from buying water, only issue was that the room was very dark, window was covered but there was a bright and comfortable main sitting area
Stayed 5 nights in Aug 2022
Response from HOTEL BOUTIQUE CASA GARAY on Aug 21, 2022
We greatly appreciate his comments since it fills us with satisfaction to know that we are doing our job well, hopefully he will allow us to offer him the lodging service again in his subsequent visits to Oaxaca. It was a pleasure serving you!