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Reviews of Heaven Seven Nuwara Eliya

3 out of 5
Heaven Seven Nuwara Eliya
24A, Haddon Hill Road, Nuwara Eliya

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 33 reviews" "
Rating 8 - Good. 14 out of 33 reviews" "
Rating 6 - Okay. 5 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexander

Stayed 1 night in Jan 2024

8/10 Good

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Reservations on Jan 20, 2020
Thank you for your review

10/10 Excellent

Minesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight stay, clean and friendly!
Great staff, great hotel, no request too big id they can accomodate. All in all a pleasant stay!
Stayed 1 night in Apr 2019
Response from Reservations on Apr 9, 2019
Thank you for your kind review

8/10 Good

Verified traveller

Travelled with family
The Hotel was fine for the price paid. But the food was poor. Lovely view from Balcony
Stayed 1 night in Feb 2019
Response from Reservations on Feb 27, 2019
Thanks for staying with us. We appreciate your feedback! Your concern regarding the food was shared with our management. We hope to welcome you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in nuwara elliya close to lake. restaurant needs some improvement in services.
Stayed 1 night in Dec 2018
Response from Reservations on Jan 30, 2019
Thank you for your kind comments and feedback.

8/10 Good

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Reservations on Jan 30, 2019
Thank you for your kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good recommend property All good recommend property All good recommend property
Stayed 1 night in Oct 2018
Response from Reservations on Oct 25, 2018
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Luxurious
Rooms are spacious and clean. Additional bed for child is good. Staff were able to customize food to suit Indian needs(vegetarian)
Stayed 2 nights in Sep 2018
Response from Reservations on Sep 19, 2018
Thank you for your kind comments. We are grateful for the opportunity to serve you, and we are delighted to know that we have served you well.

8/10 Good

TJ, Aus

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great. Place gets noisy in the windy times. Not much to do so don’t expect too much. Cool place.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
All good but staff (restaurant) attitude is not good that mach.they are just working not professional. Running and speed louder is too mach.housekeeping and front desk staff is good.some one recommended this place for me.but expected more standard in this hotel.
Stayed 1 night in Apr 2018

6/10 Okay

SnookyJ, Bournemouth

Tucked away
This is a small hotel, tucked away from the main hustle and bustle of Nuwara. It served our purposes very well. The staff were all very pleasant although the lady on reception didn't appear to have particularly good English. The staff in the restaurant were efficient and hardworking and the food served was good. It served our purposes well for two nights.
Stayed 2 nights in Feb 2018

10/10 Excellent

Ofelia, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with great view of the mountains
Very nice room and comfy bed, welcoming staff - loved the tea.
Stayed 1 night in Sep 2017
Response from Reservations, Heaven Seven Hotels Nuwara Eliya on Nov 14, 2017
Hello, Thank you so much for taking the time to share your review. We regret not writing to you sooner, although we are delighted to read your kind sentiments and hope you receive this response. Your comments have also been shared with our team. They will be sure to enjoy hearing your encouraging words. We hope to welcome you again, soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
large hotel efficient
This is a large hotel and efficient. Rooms were cold at night and we were in a noisy location but that's not the hotel's fault. Loved the Pedro estate tea walk near by.

6/10 Okay

Oscar

Disliked: Cleanliness
Good place to rest your head, but needs updating
This hotel is just average. The breakfast was good, but not great. The one thing I liked about the hotel was the sitting area outside our hotel room. My adult family members and I would congregate each evening and have drinks, and kind of happy hour. Other than this, the rooms were a little in need of updating. There wasn't much space in the rooms, and the lamps were in poor shape. However, we made the best of our stay.

10/10 Excellent

jasvindar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel. friendly staff. good location

8/10 Good

Nicholas, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate hotel
We had a two day stay. The hotel was clean and our room quite large. The only fault was the door handle to get into the room and also the bathroom door handle were faulty.

6/10 Okay

Stacey, Canberra

Liked: Cleanliness, property conditions & facilities, room comfort
New hotel - still to perfect customer service
This hotel is a short walk into the center of the town. A very new hotel however it was quite noisy. Ask for a room on the top level as this may not be as noisy. Sheets were soiled when we arrived and we had to ask to have them changed

4/10 Poor

The YAK, London, England

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
OVER PROMISE - WELL BELOW ANTICIPATED DELIVERY.
Bed hilariously creaky and only fixed at my insistence and then with a club hammer and four inch nails so clearly no maintenance team on site. Mountain view turned out to be crested by a military installation with a five o'clock shadow of aerials, other mountain view obscured by a power line and pole. Handle on bathroom door broken on inside and bolt to lock door shut did not work because door did not fit properly. Meal bought on restaurant very substandard and dull, especially when compared with local prices, service in dining room very good though. I could go on more, believe me. Oh, managers walked about the place dragging their feet on the floor, aaaargh!

10/10 Excellent

Eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
歯ブラシなし、テッシュペーパーなし、屋根裏部屋
Stayed 1 night in Oct 2019
Response from Reservations on Oct 29, 2019
Thank you for your opinion! Your concern regarding the our hotel was shared with our management. We hope to welcome you again soon!

8/10 Good

Ziv

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel but not much more
Stayed 1 night in Oct 2019
Response from Reservations on Oct 11, 2019
Thank you for your review

10/10 Excellent

shirel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Reservations on Apr 16, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店在半山腰，没有浴缸，只有淋浴。老板提供了取暖器，屋子里还算舒适。早上起来，阳光洒满整个山头，很是好看。早餐的地方也很幽静。

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點稍為偏遠
酒店內外都挺新，服務也不錯，餐廳的食物很美味；但位處半山上，來時都花了些時間尋找，門口停車位置也狹窄，房間偏小，景觀也一般，都是別家的屋頂
外觀

8/10 Good

Igor

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to spend night
Really nice hotel with good food and Friendly staff.

8/10 Good

Moni und Nils, Wien Austria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel in dreckiger Stadt
Gegen das Hotel kann man nichts schlechtes sagen im Gegenteil ist schön ,nur hat uns Nuwara Eliya abgesehen von der Natur wirklich enttäuscht . Horton Plains waren klasse

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الراحة
رائعة جدا

2/10 Terrible

ibrahim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
سيء جدااااااااااا
جدا سيء لا نظافة و لا خدمة و لا معاملة ( ما انصح فيه ابداااا )

2/10 Terrible

Barbara, München

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel in Erweiterungsphase mit diebischem Personal
Wurde bei meiner abendlichen Ankunft recht gleichgültig und "nicht" wie üblich mit einem freundlichen Willkommen sowie einem Begrüßungsgetränk empfangen. Während meines anschließenden Abendessens wurden mir aus meinem Zimmer dann 5000 Rupies und meine Visakarte geklaut, Umstände, die ich erst am nächsten Morgen bemerkte. Die Hotelleitung tat daraufhin nur zum Schein ihr Mögliches, um den Dieb zu entlarfen. So ließ sie mich "wertlose" Überwachungsfilme ansehen, die gar nicht im fraglichen Zeitraum entstanden waren, wie sich nach 2 1/2 Stunden schließlich herausstellte. Da die Bemühungen der Hotelleitung mit meinem entstandenen Verlust umzugehen absolut kundenfeindlich und ignorrant waren, zeigte ich meinen Diebstahl anschließend bei der Polizei in Nuwara Eljya an. Der ganze Vorfall kostete mich insgesamt einen wertvollen Tag meines Urlaubs. Gott sei Dank ließ ich die Karte gerade noch rechtzeitig sperren, bevor der Dieb bereits einige Stunden nach der Entwendung versuchte Geld abzuheben.

10/10 Excellent

Ksenia, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Nuwara Eliya!
Great hotel!! surprisingly it was so stylish, so comfortable! Personal and food - best in Sri Lanka! Only minuses: it was unbearably cold in room ( no heating, but belive me,in Nuwara Eliya it is needed). And it was too noisy at night,we woke up 6 a.m and couldn't sleep because people was talking, laughing everywhere. But it was time of srilankan annual holiday so I think it's not a problem