To preface this, I’ve traveled a ton and have stayed at many resorts all over Mexico. This was my first time here! Rude staff, we got food poisoning and wasted 2 days (from the chicken panini), long waits for breakfast, first room we checked in a/c wasn’t working/toilet clogged 2 times in less then an hour, and the room was gross) ended up paying for an upgrade to have a room with working a/c. We booked a spa appointment and showed up and some how they lost our appointment and had to come back another day. Overall I rate this hotel a 1 and that’s only because the best experience we had was from the smart photography who did our family photos. They were kind, fun, and made that one experience worth the rest of the week. Please retrain your staff to be customer friendly, this was the worst vacation I’d ever been on.