Beach nearby

Reviews of Condo Terra 13.Amazing place with direct access to the pool


Reviews

7.8

Good

Rating 10 - Excellent. 3 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 2 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

7.4/10

Cleanliness

Reviews

6/10 Okay

Pat L., Saskatchewan, Canada

Disliked: Cleanliness
Location great but..
The location of this condo was great. The beds were comfortable. The furniture was not. One couch, towels and bedding were stained. The property manager did take and return the laundry from the previous stay a few days after we arrived, and did buy us two small kitchen towels. There was no provision of bedding to change sheets during our stay, and we had a total of 3 towels for us to use until our property manager brought clean laundry. Considering the price we paid for this rental, we expected much more. We purchased a number of items to use in the kitchen. At least there were some frying pans to use. The condo could be 5 stars with some invested funds and TLC. I don’t think I would ever rent from this management company again. I specifically e mailed them to ask if there was a washer and drier, since none were on the pictures. They assured me they had been installed recently and the pictures hadn’t been updated. No washer and dryer…their excuse..it was a typing error. They refused to offer a laundry service or compensation. We also asked for some cushions for our outdoor chairs, since they were very uncomfortable. Our stay was 5 weeks and that was our only table. They refused our request. As I stated, the rental for 5 weeks was not a small amount. We all expected much better for the rent charged, both in accommodation and management. There were other issues, with the barbecue (no fuel and rusted out anyway) and the safe finally installed (a week later).
Stayed 35 nights in Feb 2023
Response from VrboOwner on Apr 11, 2023
Hi Pat, Thank you for your comments, we will verify the reports to improve our service for our guest, hopefully we could see you again so you could see the changes. Regards

10/10 Excellent

Macy W.

Liked: Cleanliness
The perfect getaway stay
Absolutely loved our stay at Poker Face. Can’t recommend it enough — clean, beautifully decorated and breathtaking views. Great communication and easy check-in/check-out. A true gem!
Stayed 5 nights in Feb 2023

6/10 Okay

Bev R.

Caution
This was a good location, a bit further than we had originally thought. The safe did not open, we requested a new safe and it did not arrive until the day we left. We misunderstood that there was a washer/dryer. We managed and found a laundromat in Paradise Village. The property Manager ,other than not getting the safe was good.
Stayed 28 nights in Jan 2023
Response from VrboOwner on Feb 11, 2023
Thank you for your comments, we hope to see you soon!! Regards

8/10 Good

Donnalyne M.

Location location location!!
A little more attention to the small details would make this property a 5+ stay. Little things like a change or two of towels, more supplies like toilet paper and paper towels. Also, having a host to check you in onsite to explain where things are, how they work etc. These seem like small things but are truly the difference between a 3/4 and a 5 star stay. The unit is beautiful. The location is perfect. The people working the gate etc are outstanding.
Stayed 9 nights in Dec 2022
Response from VrboOwner on Jan 4, 2023
Hi Donnalyne, Thank you for your comments, we will for sure review this issues, hopefully you can see it in your next visit in any of our properties. Regards Alma Rosa

4/10 Poor

Cindy H., HILLSBORO

Disliked: Cleanliness
Two star property
Rental was in poor condition. They didn’t have our reservation when we arrived. Furniture and all linens were stained. No amenities, restaurants or bikes as mentioned in the listing. Pool was large and beds were comfortable, but if it wasn’t just a stopover before our other rental was ready we would have changed our plans afte we arrived.
Stayed 2 nights in Dec 2022
Response from VrboOwner on Dec 28, 2022
Hi Cindy, We are sorry about that, your reservation was made since September, so we did have your reservation, the only thing I know is that your host sent you msm before your arrival without response, if you are interested in the future to reserved in any of our properties please call us direct and I will give you a special discount. Regards Alma Rosa

10/10 Excellent

Bethany D.

Liked: Cleanliness
Just Right
Terra 13 is a fantastic property. It has everything you need for a great vacation. The check-in was quick and easy. Underground parking and secure. I felt like we had our own private pool that was just a few steps from the front door and beach access was just as easy. The condo had everything we needed for a pleasant stay.
Stayed 6 nights in Mar 2022
Response from VrboOwner on May 17, 2022
Hi Bethany, Thank you for your comments, We hope to see you soon!! Regards Alma Rosa

8/10 Good

Diego S.

Liked: Cleanliness
Great place!
Beautiful condo next to the pool in a great location. Just be ware you need to take everything for the stay, including toilet paper… I would be happy to pay a little more to have the needed amenities.
Stayed 4 nights in Feb 2022
Response from VrboOwner on May 16, 2022
Thank you for your comments, that help us to improve our service. We hope to see you soon!!

10/10 Excellent

Andrea A.

Liked: Cleanliness
Excellent location. Beautiful pool 5 steps from your private patio. Beach is very easy to access
Rented for golf outing with friends who live nearby. Pool was lovely. Unit layout is better than photos. Much larger than it appears.
Stayed 5 nights in Oct 2021
Response from VrboOwner on Oct 18, 2021
Thank you for your comments, we hope to see you soon again! Regards Alma Rosa