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When I come to Michigan I always stay here! Very nice and clean, staff is excellent. In a good safe area, walking distance to local shopping centers and a movie theatre.
Stefan
Stayed 2 nights in Feb 2024
Response from Brandon W. on Feb 21, 2024
Thank you for your feedback. Hope to see you again soon!
The guy at the front desk was rude and seemed like he was not happy to be working there. I threw something away in the trash and he then proceeded to ask me if there was a trash bag in the can like questioning me. Of course there’s a trash bag and if there wouldn’t have been what was he going to do make me take my trash out??? It was rude especially because he said it loud like I was an idiot who would do that. He was training another employee at the time I think and I told the white guy “ of course there’s a bag in there??!!!! I also interacted with this African American male on a different day and he was not friendly at all. I don’t think he enjoys his job
Verified traveller
Stayed 5 nights in Jan 2024
Response from Brandon W. on Feb 13, 2024
Thank you for your feedback. I do apologize that this was your experience with us. We will bring this to the associates attention. Hope you decide to give us another chance.
Thank you for your feedback. Hope to see you again soon!
10/10 Excellent
Ryan
Feb 4, 2024
Ryan
Stayed 1 night in Feb 2024
Response from Brandon W. on Feb 7, 2024
Thank you for your feedback. Hope to see you again soon!
4/10 Poor
Verified traveller
Travelled with family
Feb 2, 2024
Liked: Staff & service
Disliked: Cleanliness
The front desk clerk was friendly and helpful. The room had an odor and could have been cleaned better. I stayed with my family and felt like the bedding wasn’t changed from the previous stay.
Verified traveller
Stayed 1 night in Jan 2024
Response from Brandon W. on Feb 2, 2024
Thank you for your feedback for your stay. I apologize if we did not live up to your standards. Is there any way we can make this right? Please contact us at the hotel so we can discuss this.
Clean and comfortable. Do wish there was complimentary breakfast though.
Shannon
Stayed 2 nights in Jan 2024
Response from Brandon W. on Jan 15, 2024
Thank you for your feedback. Glad that you enjoyed your stay. We do have rate plans where you can included breakfast in your rate if you decide to book with us again.
Clean property and very nice staff. I stayed the night of NYE - I explained that I was planning on a quiet night, and they gave me a top floor room at the end of the hall. I was also allowed to check in an hour early, and checkout was quick and easy. Will definitely book here again.
Jo Marie
Stayed 3 nights in Dec 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!
This trip was horrible I’m trying to reach you all right now for a refund I was put on a floor with a team of teenage boys that banged on my door and ran at least 10 times triggering my grandsons adhd Asperger’s syndrome I requested another room and was put next door to a crying baby all day and all night and I have to drive another 12 hours
MaraNita
Stayed 1 night in Dec 2023
Response from Brandon W. on Jan 31, 2024
Thank you for your feedback. I do apologize that this was not a good stay for you. We tried our best to keep the team in line with the noise complaints. We hope that you will consider staying with us again and give us another chance
Hilton Garden Inn in Novi was a wonderful stay. The receptionists to the bartender (Tica) were all SUPER friendly and accomodating. I loved the festive feel of the lobby for the holiday season. Nothing but good things to say regarding my stay!
Verified traveller
Stayed 2 nights in Dec 2023
Response from Brandon W. on Dec 21, 2023
Thank you for your feedback. Hope to see you again soon!
10/10 Excellent
Matthew
Dec 12, 2023
Matthew
Stayed 1 night in Dec 2023
Response from Brandon W. on Dec 13, 2023
Thank you for your feedback. Hope to see you again soon!