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"Excellent "

"great stay"

"While the hotel is clean, this is not a 4 star hotel as advertised. I’ll list the issues below: - In the cooler months the AC is set to warm by default, and it is REALLY warm. Hotel staff advised the only way to cool the room would be to turn off the AC or open the window, to which…. - The window opens onto the indoor gym! Imagine waking up to someone running on the treadmill at 5am - The room did not have a coffee machine, this is unacceptable for a 4 star hotel. There was a kettle and two empty cups with no tea or coffee - In a city that rains often, you would expect the hotel to let guests borrow umbrellas, unfortunately this wasn’t available - I selected to pay at the property…but was charged on my card a week prior to my stay - Finally….my details were leaked! Expedia informed me that the hotel fell for a phishing scam and leaked my personal details Would I stay at the hotel again? Definitely no."

"We really enjoyed our stay at Axel Hotel in Bilboa. The location, staff, amenities and property were all excellent. We especially enjoyed the beautiful, extra large shower in our room. This was our first time staying at an Axel Hotel and will definitely look forward to staying with Axel again with our future travels. "

"Good hotel, nice friendly staff. "

"Check-in was not good… my sons arrived at the hotel and for some reason they forgot their passport, but they had other Id documents with them and photo of their passport. The gentleman that was making the check-in was very nice with them and really help with the situation… but there was a lady there, with another guest overhearing the conversation and she started to make problems… arguing that photograph of the passport was not acceptable and that the reservation should be cancel and threatened even to call the police. People like her are the ones that ruin the great experience of booking at a new hotel. Not sure if we are booking again… "

"The reception staff were so friendly, another member of staff parked our car in the underground car park for us. Breakfast was also excellent service perfect and all with a roof top view. I would definitely recommend staying here all was excellent."

"This property is a fabulous mix of modern amenities and the tradition of being in a building that was originally a convent. The location being only a block from the ocean and a short walk to old town make it the perfect place. "

"Beautiful hotel with great location. Amazing staff. Highly recommend!!"