Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Quality Inn

2.5 out of 5
Quality Inn
1567 White Mountain Hwy, North Conway, NH

Reviews

7.6

Good

Rating 10 - Excellent. 224 out of 791 reviews" "
Rating 8 - Good. 308 out of 791 reviews" "
Rating 6 - Okay. 141 out of 791 reviews" "
Rating 4 - Poor. 83 out of 791 reviews" "
Rating 2 - Terrible. 35 out of 791 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eliza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, price affirdable
Stayed 1 night in May 2024
Response from Hotel Manager on May 24, 2024
Dear Eliza,Thank you for your perfect rating and positive feedback. We’re delighted to hear that you found our location convenient and our prices affordable. Your satisfaction is our top priority and we’re thrilled to know that we were able to meet your expectations. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and the price, great staff and delicious breakfast
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Alexandra,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you loved our location and found our prices reasonable. It's fantastic to know that you had a great experience with our staff and enjoyed our delicious breakfast. We appreciate your feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Eliza,Thank you for the 5-star rating. We aim for 100% guest satisfaction, and it's gratifying to know you were so pleased. We are committed to offering a perfect blend of comfort, convenience, amenities, and value to our guests, and it seems you concur. Should your travels bring you back to this area, we hope you will choose to stay with us again. Serving guests like you truly makes this business a delight.Sincerely, Hotel Manager

2/10 Terrible

Chelsie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are dirty and outdated, our shower and sink wouldn’t drain and barely any hot water. Guess you get what you pay for
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Chelsie,We apologize for the dissatisfaction you experienced with the cleanliness and amenities of your room. Your feedback regarding the drainage issues and lack of hot water is concerning, and we will address these promptly to ensure a more comfortable experience for our guests. While we strive to offer affordable accommodations, it is imperative that they meet our guests' expectations for cleanliness and functionality. We hope to have the opportunity to improve your impression in the future.Sincerely, Hotel Manager

6/10 Okay

Kate

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very disappointing, noisy, you can hear anything upstairs and have odor in the hall way and room. Shower is bad, no space to keep soap! The recent upgrade just quick fixes, won’t stay again!
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Kate,We apologize for the disappointing experience you had during your stay. Your feedback is valuable, and we take it seriously. We will address the noise issues, odors, and shower space concerns to ensure a more comfortable stay for our guests in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

6/10 Okay

Daniel

Disliked: Property conditions & facilities
Outdated Hallways have this smell Tv
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Daniel,We apologize for the issues you encountered during your stay. Your feedback regarding the outdated hallways and unpleasant smell is concerning, and we will address these promptly to ensure a more pleasant environment for our guests. Additionally, we will inspect the TVs to ensure they are functioning properly. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

2/10 Terrible

Seth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on May 19, 2024
Dear Seth,We regret to hear about your unsatisfactory experience. Your feedback is important to us, and we would appreciate more details to address specific concerns. We are committed to continuous improvement and would like the opportunity to make things right. Please feel free to reach out to us with additional information so that we can better understand and address your issues.Sincerely, Hotel Manager

6/10 Okay

Carrie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room was basic- there was a sticky substance above the trash can which was obviously something spilled from being put into the trash. It was a game to find out how to turn on the electrical outlet between the beds (which is by the door - light switch- which wasn’t communicated by staff until after becoming frustrated that the outlet didn’t work) and upon asking it felt like it was funny to the receptionist that we hadn’t figured it out. I expected more for the price than neighboring hotels, which we’d stayed at before.
Stayed 1 night in May 2024
Response from Hotel Manager on May 14, 2024
Dear Carrie,Thank you for sharing your experience. We apologize for the cleanliness issue in your room and any inconvenience caused by the difficulty in operating the electrical outlet. Your feedback about the receptionist's response is duly noted, and we'll address this with our staff to ensure better communication and guest satisfaction. We appreciate your insights and will work to improve our services.Sincerely, Hotel Manager

8/10 Good

Nuccio

Liked: Cleanliness, staff & service
Great location and great staff. building is old. needs a little updating.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 10, 2024
Dear Nuccio,Thank you for your rating and feedback. We're glad to hear that you appreciated our great location and staff. We understand your comments about the building needing some updating, and we appreciate your input. We're always looking for ways to improve our guests' experience, and your feedback helps us do that. We'll certainly take your comments into consideration as we work on enhancements to our property. We hope to have the opportunity to welcome you back and provide an even better experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Kenny

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 22, 2024
Dear Kenny,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

DARCY, Asheville

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 10, 2024
Dear DARCY,Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay with us. If there's anything specific you particularly enjoyed or if there's anything we can do to make your next stay even better, please let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Elizabeth

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 10, 2024
Dear Elizabeth,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

harold

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 3 nights in Apr 2024
Response from Hotel Manager on May 10, 2024
Dear Harold,Thank you for your rating and feedback! We're glad to hear that you liked our hotel's location. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your money
Didnt enen stay there. Took one look at the room, smelled like mold, went back to the front desk and asked for my money back.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Robert,We apologize for the unsatisfactory conditions you encountered upon arrival. Your comfort and satisfaction are our priorities, and we regret falling short of your expectations. We'll address the issue of the room's condition with our team to ensure improvements are made. Sincerely, Hotel Manager

2/10 Terrible

joseph

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Will never go back to a quality inn. Got stuck in snow storm had ti stop at nearest hotel...never again
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 26, 2024
Dear joseph,We apologize for the inconvenience you experienced during your stay, especially given the circumstances of being stuck in a snowstorm. Your feedback is important, and we regret that we were unable to meet your expectations. We understand your frustration and hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

2/10 Terrible

Diana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, rundown. Pool was disgusting and they are housing refugees.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 8, 2024
Dear Diana,We're deeply sorry to hear about your disappointing experience. Your feedback regarding cleanliness and the condition of our facilities is concerning, and we're taking immediate steps to address these issues. Regarding housing refugees, we're committed to supporting individuals in need, but we understand if this arrangement impacted your stay negatively. Please know that we're working diligently to ensure all guests have a comfortable and pleasant experience. We value your feedback and hope to regain your trust on your next visit.Sincerely, Hotel Manager

8/10 Good

Justin

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 8, 2024
Dear Justin, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

8/10 Good

Jason, Smithfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, friendly staff. Reasonable price for the amenities.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 6, 2024
Dear Jason,Thank you for your feedback! We're pleased to hear that you found your room clean, our staff friendly, and the price reasonable for the amenities provided. Ensuring a clean and comfortable stay at a reasonable price is important to us, and we're glad we met your expectations. We appreciate your kind words and hope to welcome you back again for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants and shopping outlets!
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 4, 2024
Dear Sonya,Thank you for your feedback! We're glad to hear that you appreciated our convenient location near restaurants and shopping outlets. We appreciate your input and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

NICHOLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and friendly staff
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 2, 2024
Dear NICHOLE,Thank you for your fantastic review! We're thrilled to hear that you found our hotel clean and our staff friendly. Providing a welcoming and comfortable experience for our guests is our top priority, and we're delighted to know we succeeded during your stay. We appreciate your feedback and hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager

10/10 Excellent

David, Skiff Lake

Travelled with partner
Rooms very clean. Hotel is older but reasonably week taken care of. Staff was great.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear David,Thank you for your perfect rating and for sharing your feedback with us! We're delighted to hear that you found our rooms very clean and that our staff was great. We take pride in maintaining our hotel to the highest standards, and we're glad you found it well taken care of despite its age. Your satisfaction is important to us, and we appreciate your support. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Alain

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Alain,We appreciate the 8-star rating you gave us. Please tell us what we can do to earn a 10-star rating. This will make a big difference. Your input is highly valued. We hope to see you again soon.Sincerely, Hotel Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonably priced. Nice and quiet and close to everything.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Steven,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you found our accommodations very reasonably priced, nice and quiet, and conveniently close to everything. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

8/10 Good

Annemarie

Travelled with partner
Liked: Cleanliness, staff & service
Very clean! Could hear the people downstairs and the hair dryer didn’t work but for the price and convenience being near everything, it was perfect!
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Annemarie,Thank you for sharing your feedback! We're glad to hear that you found the hotel very clean and appreciated the price and convenience of its location. We apologize for any inconvenience with the noise and the hair dryer. Your comments are valuable, and we'll use them to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for another positive experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay the pool was nice shopping and restaurants extremely convenient!! Staff was very welcoming
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Deborah,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you enjoyed your stay and found the pool nice. It's great that the location was convenient for shopping and dining. Your feedback about the welcoming staff is appreciated, and we look forward to providing you with another enjoyable stay in the future. Thank you for choosing us!Sincerely, Hotel Manager

8/10 Good

Laura L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast in the am was nice!! Staff was very friendly and close to skiing!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Laura L,Thank you for the positive feedback! We're delighted to hear that you enjoyed the breakfast and found the staff very friendly. It's great that our location was convenient for your skiing plans. We look forward to hosting you again on your future adventures!Sincerely, Hotel Manager

10/10 Excellent

Holly

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Holly,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

dianne

Easy to find , clean & comfortable bed
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Dianne,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that you found our hotel easy to find and that you enjoyed a clean and comfortable bed during your stay. Your comfort and satisfaction are important to us, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable visit!Sincerely, Hotel Manager

8/10 Good

Jefferson

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Jefferson,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed talking with your local employee at breakfast who provided us with some suggestions of places to go and other helpful information. It was nice and warm at the hotel.I was concerned about this coming from Virginia.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 14, 2024
Dear Cheryl,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you enjoyed your conversation with our local employee at breakfast and found their suggestions helpful. We're glad you felt the warmth at the hotel, especially coming from Virginia. We appreciate your positive feedback and look forward to welcoming you back in the future! Sincerely, Hotel Manager

8/10 Good

Kathryn

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Kathryn,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night away
It was great
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Jason,Thank you for your brief but positive feedback! We're thrilled to hear that your night away was great. If there's anything specific you enjoyed or if there's anything we can do to make your future even better, please let us know. We appreciate your feedback and look forward to serving you again!Sincerely, Hotel Manager

8/10 Good

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Richard,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Jason,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager

8/10 Good

Kendra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nothing fancy. Clean and comfortable
The room was clean and the bed was comfortable. The shower was hot and had good pressure. The breakfast was ok nothing special but it’s hot and free so what more could you want. The coffee is 24/7 and not terrible. The service was excellent and very professional. The pool was clean and warm. It is sandwiched between Dairy Queen and Applebees. This was quite convenient for a quick 1 minute walk for a blizzard after dinner. Now for the not so great. Upon check in I’m told that the property is smoke free (perfect because I don’t smoke!) unfortunately staff was smoking right outside the doors outside and the hallways smelled like smoke. There is absolutely no sound proofing. Our neighbors across the hall were very loud and all conversations could be heard easily through 2 closed doors and a hallway separating us. The tv remote barely worked and the tv needs to be updated. (Minor inconvenience) overall not a bad place to stay on the cheap. It could definitely use some renovations and updating. Please don’t let people smoke right outside the doors outside and get something to eliminate smoke orders in the hallways especially by the entrances/exits. We would stay again and tell others too as well if they are looking for a decent place to stay in the heart of North Conway.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Kendra,We appreciate your detailed feedback. It's great to hear you found the room clean and comfortable, with good amenities like a hot shower and 24/7 coffee. We apologize for the inconvenience caused by the smoking smell and noise. Your suggestions for renovations and addressing the smoke odor are duly noted. We're glad you had a generally positive experience and we hope to welcome you back for an even better stay.Sincerely, Hotel Manager

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Nicole,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Fabiano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Fabiano,Thank you for the 5-star rating! We're delighted to hear that you had an excellent experience. Your positive feedback is much appreciated, and we look forward to providing you with another excellent experience in the future!Sincerely, Hotel Manager

8/10 Good

Raymond F

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Raymond F,We appreciate you taking the time out of your hectic day to leave a review regarding your experience staying at our hotel. To get a five-star review on your subsequent visit, please let us know what we can do better.Sincerely, Hotel Manager

6/10 Okay

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, amenities
The pipes/heater vent was loud during the night waking me up several times.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Guest,We apologize for the disturbance caused by the loud pipes and heater vent during your stay. Your comfort is important to us, and we regret any inconvenience. We will address this issue promptly to ensure a quieter experience for our guests. Thank you for bringing this to our attention, and we hope you might consider staying with us again in the future.Sincerely,Hotel Manager

4/10 Poor

Richard

Travelled with partner
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Richard,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 15, 2023
Dear Donna, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Kevin, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 Poor

Brooke

Disliked: Cleanliness, amenities, property conditions & facilities
My husband and I stayed here with our son. All doors leading outside were left unlocked, anyone could’ve entered the building at any time. Our room has a musty smell to it, dirty linens, dirty carpet and the microwave had old food stuck inside of it. The walls and floors are also incredibly thin and you can hear every step and conversation making it very difficult to sleep. I understand why this place is so cheap compared to its surrounding hotels. We wouldn’t stay here again or recommend it to anyone. The staff also yelled at my husband for the behavior of our 2 year old autistic son because he was helping cook and prepare our food at breakfast (mind you we were the only ones in there right at 7am and practice life skills with him everyday). She told him that my son wasn’t tall enough to reach over the counter therefore he shouldn’t have been down there. Terrible attitudes, disgusting rooms. We spent most of our time out around town thankfully. The best part was checking out at 7:30 on Sunday and getting the hell out of there.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Brooke,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback about the security concerns, room cleanliness, thin walls, and interactions with the staff is deeply concerning. This is not reflective of our usual standards, and we are taking immediate action to address and resolve these issues. We appreciate you bringing these matters to our attention, and we regret any inconvenience caused. Your feedback is invaluable, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

6/10 Okay

Courtney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Courtney,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Karen,We appreciate your visit and the positive feedback you left us with—a 5-star rating. It is quite heartening. Receiving such high ratings makes us proud and inspires us to provide better service. I am excited to see you again.Sincerely, Hotel Manager

8/10 Good

Amanda

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Amanda,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 9, 2023
Dear Guest,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 20, 2023
Dear Robert,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Lawrence

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price paid. Thank you.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Lawrence,We're delighted to hear that you found our hotel to be good value for the price. Your satisfaction is our top priority. Thank you for the perfect rating. We look forward to welcoming you back!Sincerely, Hotel Manager