Standard Room, 2 Queen Beds, Mountain View | Terrace/patio

Reviews of Fox Ridge Resort

3 out of 5
Fox Ridge Resort
1979 White Mountain Hwy, North Conway, NH

Reviews

7.4

Good

Rating 10 - Excellent. 270 out of 1000 reviews" "
Rating 8 - Good. 352 out of 1000 reviews" "
Rating 6 - Okay. 204 out of 1000 reviews" "
Rating 4 - Poor. 110 out of 1000 reviews" "
Rating 2 - Terrible. 64 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a bit dated, but clean, quiet, and suited our needs. I was surprised that our room had no microwave ( I went out and bought an electric kettle for my nightly Tea). Parking lot was a short walk across the property, quite a ways from our room...I prefer closer to the bldg., but it wasn't raining, so we survived. Comfortable place for families...pool looked nice. The Continental Breakfast looked reasonable, but we have our favorite breakfast spot , so we just got coffee. We would return again.Very reasonable price.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Kathleen,Thank you for taking the time to leave us a review. Our team is delighted you enjoyed our clean accommodations and quiet ambiance. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Sincerely,Fox Ridge ResortGeneral Manager

10/10 Excellent

Yoami, New Bedford

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was a good experience, I would recommend
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Yoami,Thank you for sharing your positive experience! We're delighted to hear that you would recommend us. We look forward to welcoming you back soon and ensuring another enjoyable stay.Sincerely,Fox Ridge ResortGeneral Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Staff & service, amenities
They definitely need to upgrade some areas. Stairs are dangerous and should definitely be updated.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Patricia,Thank you for staying with us and for your feedback. We are glad you enjoyed your time with us, and we want to thank you for your suggestions. Safety is a top priority, and we will review your comments with our maintenance team. Again, thank you for your review, and we hope to see you the next time you visit North Conway.Sincerely,Fox Ridge ResortGeneral Manager

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I had a mother/daughter get away weekend and we had a great time. Everything was perfect, especially the snowstorm on Saturday that left 25” of snow. Will definitely be returning.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Janet,Thank you! We are honored you chose Fox Ridge Resort for your mother/daughter getaway and delighted you enjoyed your stay and the exciting snowstorm. Your lovely, five-star review is appreciated, and we look forward to welcoming you back for another memorable stay.Sincerely,Fox Ridge ResortGeneral Manager

10/10 Excellent

Marion, Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Marion,It warms our hearts that you had a five-star stay with us at Fox Ridge Resort, and we trust you left us feeling relaxed and refreshed. Whenever you are in North Conway, we would love to welcome you back for another superb experience!Sincerely,Fox Ridge ResortGeneral Manager

10/10 Excellent

Susan, Barnet

Liked: Cleanliness, staff & service
Area around the property was dismal but that wasn’t really the hotel's fault- at the end of winter, everything looks grim, muddy, and needing a clean-up. Very friendly staff. Room was super clean. Fixtures needed some updating. The hotel is older and could use a bit of a facelift in hallways, doors, etc. Adequate breakfast (included), bright breakfast room. Overall, I might stay here again because of the positives and reasonable rate.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Susan,Thank you for your kind review and perfect rating! We're delighted you had an enjoyable experience. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team, high standards of cleanliness, and delicious breakfast offerings hit the mark for you. Your feedback about updates will be shared internally for further consideration, as we are always seeking new ways to improve our facilities. It was a pleasure having you here, and we hope you return soon!Sincerely,Fox Ridge ResortGeneral Manager

10/10 Excellent

Alton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Joseph

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Price increase from one night to the next
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Joseph,Thank you for your review. We regret to learn of your disappointment. It is our intention to provide our guests with great value, and we are very sorry to hear about the concerns that you had with our rates. Please know that they do fluctuate based on varying factors, such as holidays, special events, and the day of the week. Nonetheless, your satisfaction is very important to us, and we will discuss your thoughts internally. Take care, and we wish you safe travels.Sincerely,Fox Ridge ResortGeneral Manager

10/10 Excellent

Ronnie, new hyde park

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms could use a deep cleaning especially under rim of toilet but otherwise a great stay.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Ronnie,We appreciate your feedback, and we're glad your overall stay was pleasant. Thank you for letting us know about the bathroom. We'll pass your comments along to our housekeeping staff, and we hope to see you again soon.Sincerely,Fox Ridge ResortGeneral Manager

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location - staff was friendly and helpful
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Eileen,We were delighted to host your recent stay at Fox Ridge Resort. It's great to hear you had a positive experience and that you appreciated our convenient location, as well as the friendly hospitality our team provided. Thank you for your kind words, and we hope to have the pleasure of your company the next time you're in the area.Sincerely,Fox Ridge ResortGeneral Manager

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a family getaway. Enjoyed the swimming pool, air hockey, and free breakfast!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Melissa,It was a pleasure hosting you at Fox Ridge Resort! We're glad our tasty breakfast and fun amenities impressed you. Please come see us again soon.Sincerely,Fox Ridge ResortGeneral Manager

10/10 Excellent

Florence

Liked: Staff & service, property conditions & facilities
Just lovely
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Florence,Thank you for your review and for giving us a perfect rating. If you’re traveling to our area again soon, we hope Fox Ridge Resort is your first choice of accommodations!Sincerely,Fox Ridge ResortGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet midweek. Coffee and breakfast available very early
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Dear John, A lovely breakfast is often the best way to start the day, and we're glad you enjoyed yours with us. It's also wonderful to hear that your mid-week stay was a restful one, and we can't wait to welcome you back in the future for another fantastic Fox Ridge Resort experience. Sincerely, Fox Ridge Resort General Manager

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Raymond

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were made to feel very welcome. The staff was helpful with things to do in the surrounding area.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 20, 2024
Dear Raymond,It's delightful to hear you felt welcome while at Fox Ridge Resort. We strive to offer our guests a hospitable and informative experience, and we're glad we met your expectations. We greatly appreciate your five-star review and look forward to welcoming you back for another enjoyable visit!Sincerely,Fox Ridge ResortGeneral Manager

8/10 Good

scott, Beverly

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

scott, Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Pam

Travelled with family, Travelled with family and small children
Liked: Staff & service
The staff was wonderful. Unfortunately the breakfast was less than great. We went to the complimentary breakfast for 3 days, and the choices were the same. The eggs were awful. They were dry and did not look appetizing never mind tasted good. The hotel itself could use some TLC. The carpet, walls, and paint need an update. We were issued one key and the deadbolt on some rooms didn’t work and/or didn’t have one. Time to get with the times.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Pam,Thank you for offering feedback about your recent experience at our resort. We're glad you enjoyed our exceptional staff. However, we're sorry you were disappointed with aspects of your stay. Your comments are important to us, and we'll use them as we continuously work to improve our facility and breakfast selections. Given another opportunity, we hope we can host you for the visit you expected. Sincerely,Fox Ridge ResortGeneral Manager

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cindy

Fabulous married couple on the desk great customer service ..can bring our dog we have staid a few times and will continue to come in our future plans
Stayed 1 night in Dec 2023
Response from GM on Feb 20, 2024
Thank you!Sincerely,Fox Ridge ResortGeneral Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023

8/10 Good

Robin

Stayed 1 night in Dec 2023

10/10 Excellent

Jane

The house was very comfortable,warm and one we may use again .
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Jane,It's always a pleasure to hear that our guests have had an enjoyable experience! We're especially thrilled that you appreciated our warm and comfortable accommodations. From all of us at Fox Ridge Resort, thank you for sharing your kind comments, and we hope to have the opportunity to welcome you back on another occasion.Sincerely,Fox Ridge ResortGeneral Manager

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

MARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second year coming here. They are very friendly and helpful. Great place to stay for a weekend of shopping.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Mary, It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Fox Ridge Resort once again! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your wonderful review, and we look forward to your return.Sincerely,Fox Ridge ResortGeneral Manager

4/10 Poor

paula

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not recommend
Room was really old, tv was tiny and difficult to watch from the bed. Bathroom shower had mold on the ceiling. Parking lot is as far away from hotel.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Paula, Thank you for taking the time to share your feedback with us. We regret to learn that our accommodations have fallen short of your expectations. We appreciate your comments on the shower in your room and will share your note with our housekeeping team for resolution. We wish you safe travels.Sincerely,Fox Ridge ResortGeneral Manager

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who was very helpful.
Response from General Manager on Nov 13, 2023
Dear Brian, Top-notch service is our goal at Fox Ridge Resort, so it's wonderful knowing this was your experience. Thank you for the positive review, and come back soon for another excellent visit. Sincerely,Fox Ridge ResortGeneral Manager

6/10 Okay

Dagoberto

Travelled with family and small children
Disliked: Amenities
No me agrado la habitación se sentía mucho ruido
Stayed 1 night in Nov 2023
Response from General Manager on Nov 8, 2023
Thank you for taking the time to share your feedback. It saddens us to learn your recent stay at our hotel did not meet your expectations. We sincerely apologize for any inconvenience regarding the noise level. We would like to learn a little bit more about your experience, and we encourage you to reach out offline so we may learn from our shortcomings. We look forward to making this up to you next time.Sincerely,Fox Ridge ResortGeneral Manager

4/10 Poor

Jason, Lunenburg

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in dire need of renovations and a more customer service oriented staff. The shower was broken in the room, and instead of being offered another room (there were plenty of vacancies), we had to wait until noon the following day for it to be fixed. According to the desk staff, this was common there. Even worse you can walk right into the hotel from any entrance without a key, nothing is locked. This is true at all hours of the night. Extremely unsafe considering the weekend we were there was the weekend of the mass shootings in Maine and other hotels in town were in soft lockdown. Overall, very dingy and dirty. The pictures are not indicative of the current condition. Very unfortunate as you can tell it was a nice property at one time.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 6, 2023
Dear Jason,Thank you for taking a moment to share your honest feedback. It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. We sincerely hope you will give us another chance to change your perceptions down the line. Sincerely,Fox Ridge ResortGeneral Manager

2/10 Terrible

Jane

Disliked: Staff & service, property conditions & facilities, room comfort
Never stay here.
Assigned a lower room that flooded through the ceiling from the toilet above late at night. We called the desk and they had us come get a key to another room and move... no one offered any help or even came to see! Next day we realized we didn't have one of our toothbrushes- an expensive electric toothbrush. We were told that they'd call look for it and call us. No one called. Next day I called again to see if it was found. No response for a solid week. Then they finally called to say they had it and asked for my credit card for shipping charges. I asked if they were serious! They were going to make me pay to get it back after betting shuffled in the middle of the night due to toilet water coming in on us. I was stunned. The manager then told me she would mail it without my card and that she was sorry for our trouble. That was three weeks ago now and nothing. Not only were they rude every step of the way, made a bad situation worse, but they have no integrity at all.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Jane,We're distressed to hear about your experience. Please accept our apologies for any issues with the bathroom and for any disappointment with how we handled the situation with your toothbrush. This is not a typical experience, and we'll look into your comments further. Should you be in the area again, please come back to see us.Sincerely,Fox Ridge ResortGeneral Manager

6/10 Okay

Don

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
If you need to bring your dog, it's an okay place (being able to open a back door right out onto grass is nice), but it's old with a tiny television, noisy fridge and noisy AC/heat unit. Had to park a country mile from the entrance. Breakfast was fair.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Don,Thank you for taking the time to share your comments with us. While we are glad to know that you appreciated our pet-friendly atmosphere, we are sorry to hear that your room and room amenities did not meet your overall expectations. We will also take your concerns regarding our breakfast options into consideration. Thank you, and we hope to have the opportunity to show you a much better experience in the future. Sincerely,Lori DeiterGeneral Manager

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Me gusto mucho por si tranquilidad y limpieza
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Laura,Thank you for taking the time to share your comments with us. We are happy to hear that you enjoyed your overall visit and appreciated our peaceful atmosphere and clean accommodations. It was a pleasure serving you, and we hope to see you again soon!

10/10 Excellent

kerri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place beautiful views! Nice room, good heat great shower pressure! We enjoyed a nice breakfeast. Staff was very friendly and nice. Would stay again.
Stayed 1 night in Oct 2023

8/10 Good

Gil, Medford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small TV was only thing I didn’t like
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Gil,Thank you for sharing your feedback. We're glad to hear you enjoyed your stay, and we'll take note of your thoughts about the TV. We hope to welcome you back soon for an even more satisfying experience.Sincerely,Lori DeiterGeneral Manager

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2023

8/10 Good

tracey

Liked: Cleanliness, staff & service
Nice area. Friendly staff. The beds are not comfortable at all.it was close to all the shopping and attractions.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Tracey,Thank you for sharing your input with us. We are glad to hear that you had a good experience and appreciated our friendly staff members and convenient location. However, we are sorry to hear about your concerns regarding the beds. Thank you, and we hope to have the opportunity to host you again in the future. Sincerely,Lori DeiterGeneral Manager

4/10 Poor

Vishal

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is old and needs serious updating. The room had an unusual odor as soon as we entered. The staff quickly sent the room freshener but this did not do the trick. The bathroom shower head is in need of replacement. All in all location is great but I would not recommend given multiple other options in the area
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Your feedback is valuable as it helps us improve. We're glad our location worked well for your trip and that you appreciated our prompt service. However, we apologize for any concerns about odor and the condition of the property. We'll keep your comments in mind, and we'd be grateful for the chance to provide you with more suitable accommodations.Sincerely,Lori DeiterGeneral Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Janice

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outside lighting on the property. Many of the lights from the parking area didn't work. Anyone could walk in at any time because the outside doors didn'y lock. The bathrooms bneed to be updated. (The toilets and tubs) We have stayed there over the years often, but we were didsappopinted this time. By the way it was continental breakfast, so why was the table next to us eating eggs, sausage and homefries?
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 11, 2023
Dear Janice,It was a pleasure having you stay with us again; however, we're very sorry to learn of your disappointment with your most recent experience. Please rest assured that we take all of your comments seriously and will be discussing them with the rest of our team to seize any opportunity for improvement. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Thank you for your review, and we hope you will return in the future.Sincerely,Lori DeiterGeneral Manager

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and property with a great breakfast.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Dear Edith,It was a pleasure having you as our guest at Fox Ridge Resort. We're so happy you enjoyed our spacious accommodations and that our delicious breakfast started your day off right. Thank you for the positive comments, and hurry back.Sincerely,Lori DeiterGeneral Manager

8/10 Good

Marcie, Longview

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not care for the parking. The rest of the resort was very nice.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Roger,It's always a pleasure hearing from our guests. We're glad you enjoyed your visit, and we appreciate your feedback about parking. If your travels bring you back to town, please come see us again.Sincerely,Lori DeiterGeneral Manager

8/10 Good

Nance

Stayed 1 night in Oct 2023