All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Our team's warmth is unparalleled here at Boston Marriott Burlington and we are pleased you could experience them for yourself! Thanks for your compliments, Jesse. We hope to impress you again very soon!
8/10 Good
William
Travelled with family
Apr 29, 2024
Liked: Staff & service
Place was a train wreck!
No tv remote. Tv was blasting when we arrived
Paint peeling in bathroom and toilet seat broken
Very uncomfortable bed
2 towels 1 facecloth
Coffee maker broken
This is the worst Marriot I have ever stayed in
Never again
William
Stayed 1 night in Apr 2024
Response from HotelMgmt on May 2, 2024
William, we are surprised to read the details about your stay as we recently updated our accommodations. Thank you for highlighting any areas in need of attention so we can resolve them right away. It is disheartening to hear we fell short of our Brand's high expectations, and we understand your reluctance to return. However, we ask for one more opportunity to show you what we are truly capable of. Until then!
Good property and the staff does everything they can to ensure your stay is peaceful
Salal
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 29, 2024
Thank you, Salal, for your kind words about your time at Boston Marriott Burlington! We're thrilled to hear that you had a good experience with us and that our team went above and beyond to ensure your stay was peaceful. Your comfort and satisfaction are our top priorities, and we're grateful for your recognition of our efforts. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another seamless and relaxing experience!
6/10 Okay
Alexia
Apr 19, 2024
Alexia
Stayed 1 night in Apr 2024
Response from HotelMgmt on May 10, 2024
Thank you for rating your stay. We’re sorry to hear that your experience did not quite live up to your expectations. We hope to have a chance to better impress on a future visit.
Alexia, we are excited to learn you had a great stay with us at the Boston Marriott Burlington! Thank you for your kind remarks and five-star rating. We look forward to hosting you again soon!
10/10 Excellent
Hazel, FOREST HILLS
Apr 14, 2024
Liked: Cleanliness
Hazel
Stayed 1 night in Apr 2024
Response from Hotelmgmt on Apr 15, 2024
Hazel, earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back.
10/10 Excellent
Raymond
Apr 10, 2024
Liked: Cleanliness
Raymond
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 12, 2024
Receiving your top score means a lot to us! Thank you and we hope to see you again soon.
Thank you for your five stars, Cornelia! We are happy to hear your stay was seamless from start to finish and we hope you will join us again soon here at Boston Marriott Burlington!
10/10 Excellent
Kenneth
Mar 31, 2024
Liked: Cleanliness
Kenneth
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 3, 2024
Thank you for your five-stars, Kenneth. We look forward to your return and hope it's soon!
2/10 Terrible
Yaritza
Travelled with partner
Mar 24, 2024
Disliked: Property conditions & facilities
I have a bad experience in that hotel !!
Yaritza
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 28, 2024
We sincerely regret you did not have the positive experience we strive to provide all of our guests with. We would love to learn more about your stay so that we can enhance any future visits and regain your full confidence. Thank you.
10/10 Excellent
Sheila
Business traveller
Mar 16, 2024
Liked: Amenities
Great service
Sheila
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 19, 2024
Your praise for our team and service is the best compliment! Thank you, Shelia. We hope we have enticed you to return to Boston Marriott Burlington soon.
The managers John and Madison were amazing l. Friendly, helpful and professional.
Sabrina
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 7, 2024
It's wonderful to hear that your experience with John and Madison was so positive. Their friendliness, helpfulness, and professionalism are qualities we greatly value and strive for in all our team members here at Boston Marriott Burlington. Knowing they made such a significant impact on your visit reaffirms our commitment to providing exceptional service. We'll be sure to share your compliments, and we look forward to offering you the same level of excellence on your next visit, Sabrina.
8/10 Good
Stephen
Feb 27, 2024
Liked: Cleanliness, staff & service
The wedge salad we ordered was unedible. We should have given it back to kitchen. I'm not sure about cleanliness of sheets and when i 1st entered room it smelled very musty. I opened small window to air out room. Phone service was terrible at first, no one answered the phone on 3 calls. Toilet seat was loose. Everything else we loved!
Stephen
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Mar 2, 2024
Stephen, thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered. These concerns are not reflective of the high standards we strive to maintain, and we sincerely apologize for the discomfort and inconvenience you experienced. Your feedback is invaluable to us for addressing these issues promptly and preventing them from occurring in the future. On a brighter note, we're glad to hear that, despite these setbacks, there were aspects of your stay that you loved. We are committed to ensuring that all facets of our guests' experiences meet and exceed expectations. We hope to have the opportunity to welcome you back, providing a stay that is flawless all around.
Lovely room and was so happy I was able to book through Expedia at the last minute. Right off the highway and close to LAHEY Burlington. Love the rain shower and the coffee maker in the room!
Anna
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 8, 2024
Thank you for sharing your experience, Anna. We're delighted to hear that you enjoyed a seamless booking experience as well as our comfortable accommodations here at Boston Marriott Burlington. It's great to know that our location also suited your needs. We're glad you appreciated the rain shower and coffee maker in your room and love that you highlighted these features. We look forward to welcoming you back for another enjoyable stay!
It was a nice stay. Room was fair. Room was quite clean.
Lauren
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 8, 2024
Thank you for your feedback, Lauren. We're glad to hear that you had a terrific time with us at Boston Marriott Burlington and found the room to be sparkling clean. Your comfort and satisfaction are important to us, and we appreciate your comments. We hope to welcome you back for another pleasant stay in the future.
The facility was clean. Only one elevator worked, but that was not a problem. The refrigerator in the room stopped cooling on day 2. The beds were comfortable. The staff was highly accommodating and helpful.
Owen
Stayed 3 nights in Jan 2024
Response from HotelMgmt on Feb 1, 2024
Owen, thank you for sharing your experience with us. We're glad to hear that you found the facility clean and the beds comfortable during your stay. However, we apologize for the inconvenience caused by the elevator situation and the issue with the refrigerator in your room. We appreciate your understanding and patience regarding these matters. It's heartening to know that our team was accommodating, as we strive to provide excellent service and support to all our guests. We will look into the mentioned issues to prevent them from occurring in the future. We hope to have the opportunity to welcome you back again, ensuring a more seamless and comfortable stay.
Nice quiet property. Would stay again if I was in Burlington.
Lauren
Stayed 1 night in Jan 2024
Response from HotelMgmt on Feb 1, 2024
Lauren, thank you for your positive feedback. We're delighted to hear that you enjoyed the peacefulness of our property and would consider staying with us again on your next visit to Burlington. We look forward to welcoming you back to Boston Marriott Burlington in the future and ensuring another pleasant experience.
10/10 Excellent
Chi Hin Nathan
Jan 28, 2024
Chi Hin Nathan
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 30, 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.
10/10 Excellent
Liana
Travelled with group
Jan 28, 2024
Liked: Amenities
Near where i needed to be.
Liana
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 30, 2024
Meeting your travel needs perfectly with our ideal location was a pleasure, Liana! Thank you for your five-star review. We hope you will choose Boston Marriott Burlington again in the future!
10/10 Excellent
silomar
Jan 21, 2024
silomar
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 23, 2024
Your five-star rating truly brightens our day, Silomar! Please visit us again soon at the Boston Marriott Burlington.
Tara, we're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we're excitedly looking forward to welcoming you back!
Everything was great. Check-in was a breeze, the rooms were clean and comfortable. The breakfast was great, had anything you could want including Starbucks coffee.
Carolyn
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 22, 2024
Thank you, Carolyn, for your wonderful feedback. We're delighted to hear that everything about your stay at Boson Marriott Burlington was wonderful, from the seamless check-in process to the pristinely comfortable rooms. It's fantastic that you enjoyed the breakfast! We aim to provide a comfortable and enjoyable experience for our guests, and your positive comments are greatly appreciated. Looking forward to welcoming you back for another great stay in the future.
6/10 Okay
Marc
Travelled with family
Jan 15, 2024
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Elevators were not functioning
Quite disappointing that there was only one functioning elevator out of three with a sold out Marriott. Otherwise it was very pleseant.
Marc
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 17, 2024
Marc, we apologize for the inconvenience you experienced with the elevators during your stay. We understand that this can be frustrating, especially with a sold-out property. We appreciate your understanding and patience in this matter. We will address the elevator issue to ensure a smoother experience for our guests in the future. We're pleased to hear that your overall experience was pleasant, and we hope to have the opportunity to serve you again in the future.
10/10 Excellent
Ann
Jan 8, 2024
Ann
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 9, 2024
There is nothing better than earning a perfect score from a valued guest! Thank you and we hope to see you again soon, Ann.
4/10 Poor
Sandra
Jan 6, 2024
Liked: Staff & service
Sandra
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 8, 2024
Thank you, Sandra, for rating your stay. We're eager to make a better impression whenever your travels bring you back to the area.
Wonder wait service at restaurant “Amanda”
Great espresso martini!
Great guitarist
Patricia
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 8, 2024
How thoughtful of you to take a moment and highlight a few areas about your time at Boston Marriott Burlington! We loved ensuring five-star service and will convey your appreciation to Amanda for those top-notch Espresso Martinis! Return and indulge again anytime, Patricia!
You are very kind, Brendan! We are over the moon to receive your perfect score and enthusiastic feedback. Hopefully, your travels will bring you back to Boston Marriott Burlington to enjoy everything we have to offer all over again!
It was a great stay! I will def. Come back again.For the price I paid, this is a gem. We didn’t eat there breakfast or dinner. So. I am not sure about dinning or food quality, but everything else was excellent!
Kunhye
Stayed 2 nights in Nov 2023
Response from HotelMgmt on Dec 5, 2023
Thank you for the splendid review and the top rating! We're absolutely thrilled to hear that your stay with us at Boston Marriott Burlington was a great experience and that you found excellent value in what we offer. While you didn't get the chance to try our dining options this time, we certainly look forward to welcoming you back for another stay where perhaps you can enjoy our breakfast and dinner offerings. We're eager to impress you not just with our accommodations but also with our culinary delights!
8/10 Good
guy
Business traveller
Nov 28, 2023
.
guy
Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 29, 2023
Thank you for taking the time to rate your stay, Guy. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.
Geoffrey, thank you for the fantastic review. We're thrilled that you enjoyed your room and had a pleasant stay with us. Our team works hard to ensure our guests have a comfortable and memorable experience, and it's great to know we achieved this for you. Looking forward to welcoming you back soon for another enjoyable visit here at Boston Marriott Burlington!
Thank you for continuously choosing Boston Marriott Burlington when in town and for sharing that your recent stay was five-star worthy! We have been working on improvements and will take your feedback into consideration. See you next time, Brandon!
There is no better compliment, Robert! We look forward to sharing it with our team and celebrating them for an outstanding job! Hopefully, you will be back at Boston Marriott Burlington to further enjoy our warm hospitality. Until then!
10/10 Excellent
Mary Agnes
Nov 20, 2023
Mary Agnes
Stayed 1 night in Nov 2023
Response from Hotelmgmt on Dec 10, 2023
Thank you for taking a moment to leave us this five-star rating. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!
Denise, thank you for your kind words! We're thrilled to hear you enjoyed your time with us at Boston Marriott Burlington. Our team works hard to ensure a pleasant experience for all our guests, and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon for another spectacular stay!
Property was nice and clean. Bar and restaurant were understaffed for customer service. Food was good but management did not provide clarity on breakfast. No continental breakfast was provided, only coffee. As a result. Getting a cup of coffee and bulk cooked scrambled eggs came with a bill for $26.
Jarrett
Stayed 2 nights in Nov 2023
Response from HotelMgmt on Nov 15, 2023
Jarrett, thank you for taking the time to provide feedback on your recent stay. We're glad to hear that you found our property pristine and beautiful. However, we apologize for any inconvenience you experienced due to the staffing at our bar and restaurant, and the lack of clarity regarding breakfast options. We understand that clear communication about our dining services is crucial, and we regret that this was not effectively conveyed during your stay. The confusion leading to an unexpected charge for breakfast is certainly not the standard of service we aim to provide. We will be addressing these concerns with our team to ensure that our guests receive transparent and accurate information about our offerings. We appreciate your positive comments about the food quality, and we hope to have another opportunity to provide you with a more seamless and satisfactory dining experience in the future.
It's fantastic to hear that everything met your expectations during your stay with us at Boston Marriott Burlington! We aim to cover all the bases, from comfort to service, and it's rewarding to know we succeeded. We look forward to making your next visit equally special!
6/10 Okay
Nicholas
Nov 6, 2023
Liked: Cleanliness, staff & service
Nicholas
Stayed 5 nights in Oct 2023
Response from HotelMgmt on Nov 9, 2023
It was a delight to have you join us and we hope to impress even more the next time we host you, Nicholas.
10/10 Excellent
Matthew
Nov 2, 2023
Matthew
Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 4, 2023
Your five-stars mean the world to us, Matthew! Thank you and we're excited for the opportunity to host you again.
8/10 Good
Mina, Orlando
Travelled with family and small children
Oct 30, 2023
Liked: Cleanliness, staff & service
Property is good but little outdated. Bathroom door was broken. Entrance needs to be upgraded too. Staff was amazing and overall experience is great 😊😊😊
Mina
Stayed 3 nights in Oct 2023
Response from Hotelmgmt on Nov 4, 2023
Thank you, Mina, for your honest feedback. We are continuously working on updates and will take note of the areas you mentioned. We are confident your future visits will impress you all around!