Lobby sitting area

Reviews of Hyatt Place Charleston Airport/Convention Center

3 out of 5
Hyatt Place Charleston Airport/Convention Center
3234 W Montague Ave, North Charleston, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 680 out of 1000 reviews" "
Rating 8 - Good. 221 out of 1000 reviews" "
Rating 6 - Okay. 60 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and the breakfast was wonderful. Rooms were clean and comfortable. I will be back. Thank you!!
Stayed 1 night in May 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hyatt Place Management Team on May 19, 2024
Dear Joshua, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hyatt Place Charleston Airport/Convention Center. We'd love to host you again someday for yet another unforgettable visit.Best regards, Hyatt Place Management Team

8/10 Good

Fonda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. The cleanness, the breakfast, and the wonderful staff. The next time I do my vacation I will look for the Hyatt hotels.
Stayed 3 nights in May 2024
Response from Hyatt Place Management Team on May 20, 2024
Dear Fonda, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind review! We were thrilled to read how much you enjoyed your time with us and also the service you received from our hard-working associates. It will be a pleasure to share your gracious comments with them.What a joy to know that we are your preferred choice for your future travels!Best regards,Hyatt Place Management Team

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an exceptional stay at Hyatt Place. The location is convenient, close to major attractions and amenities. The hotel staff was friendly and responsive, ensuring a comfortable and clean environment. The amenities, including the fitness center and complimentary breakfast, were excellent. Overall, Hyatt Place offers great value for money, and I highly recommend it for a pleasant and enjoyable stay.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on May 17, 2024
Dear Keith, Thank you for sharing your exceptional experience at Hyatt Place Charleston Airport/Convention Center! We are thrilled to receive compliments about our hotel and staff. We are overjoyed to hear that our associates exceeded your expectations with their superb service and friendly demeanor. It is also wonderful to know that you liked our spotless property, amenities, and delicious breakfast; thank you for mentioning that our modern gym and convenient location are all excellent. We strive to offer great value to our guests, and we are honored by your recommendation. We look forward to welcoming you back for another pleasant stay in the future!Best regards,Hyatt Place Management Team

10/10 Excellent

Lindsey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Breakfast was ample, everything was clean. Close to wonderful local dining, shopping, bus stops to get into Charleston are right outside. Parking lot was well-lit, location is close to major highways. Room was very nice, living area plus two queen sized beds! Would highly recommend.
Stayed 4 nights in May 2024
Response from Hyatt Place Management Team on May 15, 2024
Dear Lindsey, Thank you for sharing your wonderful experience at Hyatt Place Charleston Airport/Convention Center! We are delighted you enjoyed the cleanliness of our property and the ample variety of breakfast options. It's also great to know you found our associates to be friendly and helpful and that our convenient location enhanced your stay; thank you for mentioning our well-lit parking lot and our rooms with a spacious living area and comfortable beds. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future!Best regards,Hyatt Place Management Team

8/10 Good

Robert, Lenoir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hyatt Place Management Team on May 17, 2024
Dear Robert, Thank you for sharing about your stay at Hyatt Place Charleston Airport/Convention Center. We appreciate the generous rating and are glad you enjoyed your stay. We love providing a seamless travel experience with our outstanding location, service, and amenities.Thanks for choosing us; we look forward to your return!Best regards,Hyatt Place Management Team

10/10 Excellent

somayeh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. I will go back next time I go to Charleston. Breakfast could include a little more quality options.
Stayed 7 nights in Apr 2024
Response from Hyatt Place Management Team on May 13, 2024
Dear somayeh, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind review! We were thrilled to read how much you enjoyed your time with us and are delighted you plan to return soon. We have noted your suggestion about our breakfast offering. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you once more for taking the time to write a review. We look forward to welcoming you back soon.Best regards, Hyatt Place Management Team

10/10 Excellent

Vincent, Wilmington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on May 15, 2024
Dear Vincent, Thank you for your recent stay at Hyatt Place Charleston Airport/Convention Center and for the five-star rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the area. We enjoyed having you as our guest and hope to see you again soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Ann, South Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Hyatt Place Management Team on May 10, 2024
Dear Ann, Thank you for your recent stay at Hyatt Place Charleston Airport/Convention Center and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the area. We enjoyed having you as our guest and hope to see you again soon.Best regards,Hyatt Place Management Team

4/10 Poor

Lisa Marie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Mediocre at best. We received a room different from the one we had reserved, with horrible water pressure and not very hot water. The fridge in the room never cooled our drinks. When staff came in to clean the room, they adjusted our thermostat, so each time we arrived back, our room temp varied drastically. Many guests used the laundry facility, but when there were only two washers and dryers, we danced on top of each other every 25 minutes. And the bottom dryer never got clothes dry after paying $5. Breakfast did not look like pictures. Overall, I was disappointed with the little things, but it was clean and in a safe area with lots of entertainment and easy access to interstate.
Stayed 2 nights in May 2024
Response from Hyatt Place Management Team on May 5, 2024
Dear Lisa Marie, Thank you for choosing our hotel for your accommodation needs and appreciating our clean accommodations and location. We are disappointed to learn about the concerns highlighted in your review, and we hope you will accept our sincere apologies. We always want to exceed our guests' expectations, so we apologize for not doing that during your time with us. We have shared your comments with the appropriate individuals and are grateful for your patience. We look forward to another opportunity to provide you with the comfortable stay we are known for and, most importantly, that you deserve. Best regards, Hyatt Place Management Team

10/10 Excellent

Carol

Room was very well designed and comfortable. Bathroom could be larger.
Stayed 2 nights in May 2024
Response from Hyatt Place Management Team on May 4, 2024
Dear Carol, Thank you for sharing about your stay at Hyatt Place Charleston Airport/Convention Center. We are glad you enjoyed the comfortable room and the design. We appreciate your observations regarding the bathroom, as we always want to know how we can enhance our guests' satisfaction.Thanks for choosing us; we look forward to your return!Best regards,Hyatt Place Management Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hyatt Place Management Team on May 4, 2024
Dear Mark, Thank you for your recent stay at Hyatt Place Charleston Airport/Convention Center and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the area. We enjoyed having you as our guest and hope to see you again soon.Best regards,Hyatt Place Management Team

6/10 Okay

Tisha

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Rag left in my room, coffee not restocked and something was done with my toothbrush. Definitely not a stay I will repeat.
Stayed 2 nights in Apr 2024
Response from Hyatt Place Management Team on May 5, 2024
Dear Tisha, Thank you for staying with us and for your review. However, we are sorry for the oversights you experienced with the housekeeping service. We want to exceed our guests' expectations; therefore, we are disappointed this did not happen during your visit. We have shared your concerns with our team, and we are grateful for the feedback. We would love to welcome you again and show you our commitment to providing exceptional experiences!Best regards,Hyatt Place Management Team

10/10 Excellent

thomas

Travelled with partner
Liked: Amenities
Nice
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on May 2, 2024
Dear Thomas, Thank you for your recent stay at Hyatt Place Charleston Airport/Convention Center and for posting such a generous review. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the area. We enjoyed having you as our guest and hope to see you again soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area surrounding the property. Lots to do within walkable distance.
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on Apr 30, 2024
Dear Donna, Thank you for your lovely review of Hyatt Place Charleston Airport/Convention Center! We are thrilled to hear that our hotel's location was perfect for your needs during your recent stay. We appreciate your business and hope to see you again whenever your travels bring you to the area.Best regards, Hyatt Place Management Team

10/10 Excellent

Tosha

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very nice hotel, very clean, Great breakfast, staff was friendly. We use the pool and gym both clean and decent size. Only complaint would be the water pressure isn’t great and takes a bit for the water to get hot But we would def would stay again. Also would be great if the hotel had more options for late snacks on site. There no snack machines and not much to choose from at the small area at the entrance.
Stayed 2 nights in Apr 2024
Response from Hyatt Place Management Team on Apr 29, 2024
Dear Tosha, We would like to express our gratitude for choosing Hyatt Place Charleston Airport/Convention Center as your preferred accommodation. Your positive feedback means the world to us, and we are delighted to learn that you enjoyed your stay with us. Thank you for highlighting our hospitable staff, sparkling rooms, and the various amenities that we offer to our esteemed guests. Thank you for letting us know about the concerns you had during your stay; we appreciate you bringing this to our attention. We will share them with our team. It was our pleasure to host you, and we look forward to seeing you soon.Best regards, Hyatt Place Management Team

10/10 Excellent

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on Apr 26, 2024
Dear Rebecca, Thank you for your excellent review! We are thrilled to know that we went beyond your expectations and that you thoroughly enjoyed your stay at our hotel. Our entire team will be overjoyed to read your feedback. Thank you once again for sharing your experience with others, and we eagerly await the opportunity to host you again at Hyatt Place Charleston Airport/Convention Center.Best regards, Hyatt Place Management Team

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is perfectly located for my need. I am a repeat customer.
Stayed 4 nights in Apr 2024
Response from Hyatt Place Management Team on Apr 25, 2024
Dear Margaret, We love having guests return to stay with us repeatedly. Nothing pleases us more than knowing that we have provided everything necessary for you to have a wonderful stay. It is great to know that our location is perfect for your travel needs. Thank you for making us your home away from home here in the city. We look forward to welcoming you back soon to Hyatt Place Charleston Airport/Convention Center.Best regards, Hyatt Place Management Team

10/10 Excellent

Constantino

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on Apr 21, 2024
Dear Constantino, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind review! We were thrilled to read how much you enjoyed your time with us and also the service you received from our hard-working associates. It will be a pleasure to share your gracious comments with them.Thank you once more for taking the time to write a review, and we look forward to welcoming you again very soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
xxx
Stayed 3 nights in Apr 2024
Response from Hyatt Place Management Team on Apr 20, 2024
Dear Garry, Thank you for the five-star rating! It is great to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hyatt Place Management Team on Apr 18, 2024
Dear Sheri, It means a lot to hear you loved everything about your stay! We strive to make every guest's experience special at Hyatt Place Charleston Airport/Convention Center, and we can't wait to welcome you back.Best regards, Hyatt Place Management Team

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the area and the hotel Was nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary Beth

Stayed 2 nights in Apr 2024
Response from Hyatt Place Management Team on May 5, 2024
Dear Mary Beth, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Place Charleston Airport/Convention Center. We look forward to your return and wish you all the best with your future travels.Best regards, Hyatt Place Management Team

8/10 Good

June

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t give this a 5 star Since there was no shuttle to airport Also we arrived at 11.30 to check in , was told our room was reddy but would be charged a $10 early check in !
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on Apr 15, 2024
Dear June, Thank you for your feedback regarding your stay at Hyatt Place Charleston Airport/Convention Center. We were pleased you enjoyed your overall stay with us. However, we apologize that your stay did not meet all of your expectations and for the inconvenience caused by the non-availability of a shuttle to the airport at your desired time and the early check-in fee. We are very grateful for your patience. Without feedback, good or bad, we cannot improve our service to our guests! We hope we have another opportunity to welcome you back to our hotel. Best regards, Hyatt Place Management Team

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as advertised. Upscale, clean, quiet with a solid breakfast!
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on Apr 13, 2024
Dear Lawrence, Thank you for sharing about your stay at Hyatt Place Charleston Airport/Convention Center. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thanks for choosing us; we look forward to your return!Best regards, Hyatt Place Management Team

10/10 Excellent

Miriam

Stayed 3 nights in Apr 2024
Response from Hyatt Place Management Team on May 1, 2024
Dear Miriam, It is rewarding to know you loved your stay! All of us here at Hyatt Place Charleston Airport/Convention Center look forward to making many more great memories with you. Thank you for choosing us during your time in the area.Best regards, Hyatt Place Management Team

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on Apr 9, 2024
Dear Barbara, Thank you for choosing us for your recent stay! It is great to know that we exceeded all of your expectations, and we are glad you liked our property. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

6/10 Okay

Quynh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on Apr 9, 2024
Dear Quynh, Thank you for choosing our hotel for your recent visit and for taking the time to rate your experience. We are glad you enjoyed your overall experience, but we want to apologize for not meeting every expectation and are disappointed to know that your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best regards,Hyatt Place Management Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 2 nights in Apr 2024
Response from Hyatt Place Management Team on Apr 8, 2024
Dear David, Thank you for the generous rating! It is excellent to know that we exceeded all of your expectations, and we appreciate you mentioning the ease of parking. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very freindly.
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on Apr 6, 2024
Dear Roland, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind review! We were thrilled to read how much you enjoyed your time with us and the friendly service you received from our hard-working associates. It will be a pleasure to share your gracious comments with them.Thank you once more for taking the time to write a review. We look forward to welcoming you back soon.Best regards,Hyatt Place Management Team

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not being able to collect Hyatt points for the stay!
Stayed 3 nights in Mar 2024
Response from Hyatt Place Management Team on Apr 5, 2024
Dear James, As a World of Hyatt member, we appreciate your loyalty and are glad we could welcome you to Hyatt Place Charleston Airport/Convention Center. Thank you for the five-star rating! Furthermore, we realize that the specifics of our reward points system may have caused you inconvenience, and for that, we sincerely apologize. Please know that our loyalty program is designed to reward bookings made directly with us. We regret that this was not communicated effectively at the time of your booking. We value your feedback as it helps us improve our services. If you need any assistance or have any queries regarding our loyalty program, please feel free to reach out to us directly. We hope to welcome you again and provide a more seamless experience.Best regards,Hyatt Place Management Team

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked me in on the evening of 3/31 was so friendly and helpful. He made sure that I liked my room and that I felt safe in my location. My room was perfect. I was on the 5th floor. I couldn't ask for better service! My room was perfect, the breakfast was really nice. I didn't get to use the pool so I can't say anything about that. But based on my experience, I'm sure it was fantastic.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Apr 2, 2024
Dear Amy, Thank you for the great review! We're overjoyed to hear that our associates exceeded your expectations with their superb service and friendly demeanor. We are also glad you enjoyed the breakfast and found your room perfect; thank you for mentioning you felt secure in our safe environment. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Kiarra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management Team on Apr 2, 2024
Dear Kiarra, Thank you for the five-star rating! It is great to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Rhonda

Travelled with family
Liked: Amenities
The continental breakfast was excellent. There was a wider array of food choices and everything I had was delicious.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Apr 1, 2024
Dear Rhonda, Thank you for your kind review regarding our breakfast buffet. We are glad that you enjoyed our variety of items. Our team is committed to ensuring that your day gets started off on the right note. We will enjoy sharing your kind remarks with them. Thank you once more, and all of us at Hyatt Place Charleston Airport/Convention Center hope to see you again on your next visit to Charleston.Best regards,Hyatt Place Management Team

10/10 Excellent

Felicia

Travelled with group
Everyone was exceptionally nice and informative.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management Team on Apr 1, 2024
Dear Felicia, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind review! We were thrilled to read how much you enjoyed your time with us and also the service you received from our hard-working associates. It will be a pleasure to share your gracious comments with them.Thank you once more for taking the time to write a review, and we look forward to welcoming you again very soon.Best regards,Hyatt Place Management Team

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was adequate, clean. One elevator was broken during our stay which made wait times longer. Breakfast was ok too.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 27, 2024
Dear Tiffany, Thank you for sharing about your stay at Hyatt Place Charleston Airport/Convention Center. We are glad you found us adequate and clean and enjoyed the breakfast. However, we would like to apologize for the longer wait times you experienced for our elevator. We certainly understand your frustration and are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. Best regards,Hyatt Place Management Team

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Hyatt Place Management Team on Mar 20, 2024
Dear Melinda, Thank you for sharing about your stay at Hyatt Place Charleston Airport/Convention Center. We are delighted you found everything about us satisfying. We love providing a seamless travel experience with our outstanding location, service, and amenities.Thanks for choosing us; we look forward to your return!Best regards,Hyatt Place Management Team

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 21, 2024
Dear Amanda, Thank you for the five-star rating! It is great to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

6/10 Okay

Rachel

Business traveller
Liked: Cleanliness, staff & service
Nice room layout
Stayed 4 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 17, 2024
Dear Rachel, Thank you for your positive feedback on our room layout! We're delighted you appreciated the design. We strive to create comfortable and welcoming spaces for our guests to enjoy. We hope to welcome you back for another enjoyable stay soon!Best regards, Hyatt Place Management Team

10/10 Excellent

Chris, El Dorado Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay - nice clean room and comfy bed.
Stayed 4 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 14, 2024
Dear Chris, Thank you for sharing your experience with fellow travelers. We are glad you enjoyed your room, particularly the comfortable beds. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their excellent work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Hyatt Place Charleston Airport/Convention Center whenever your travels bring you back this way.Best regards, Hyatt Place Management Team

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when visiting our son in the Navy in Goose Creek as it is convenient, quiet and clean, with a good breakfast. Close to the airport and downtown Charleston.
Stayed 4 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 14, 2024
Dear Kathleen, Thank you for sharing about your stay at Hyatt Place Charleston Airport/Convention Center. We appreciate the flattering remarks and are glad you enjoyed everything about your visit, especially our location, which suited your needs. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thanks for choosing us; we look forward to your return!Best regards, Hyatt Place Management Team

8/10 Good

Dusty

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
This property booked lots of young kids for a cheer event and shut down the pool for the weekend. We and friends of ours specifically booked here for this reason.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Mar 12, 2024
Dear Dusty, Thank you for your feedback regarding your stay at our hotel. We hope you will accept our apologies for the issues you encountered. We seek to make each guest feel at home; therefore, we are disappointed this was not your experience. We will share your feedback appropriately and are very grateful for your patience. Without feedback, good or bad, we cannot improve our service to our guests! We hope we have another opportunity to welcome you back to our hotel. Best regards, Hyatt Place Management Team

10/10 Excellent

Anikia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Mar 12, 2024
Dear Anikia, Thank you for sharing your comments. We are glad you thoroughly enjoyed your time with us. Everything we do is aimed at making our guests feel right at home. Thank you for choosing Hyatt Place Charleston Airport/Convention Center during your time in the city. It was a pleasure having you, and we hope to see you again on your next visit to the area.Best regards, Hyatt Place Management Team

10/10 Excellent

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!!!
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Mar 12, 2024
Dear Sharon, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind review! We are thrilled to read how much you enjoyed your time with us and the service you received from our hard-working associates. It will be a pleasure to share your gracious comments with them. Thank you once more for taking the time to write a review. We look forward to welcoming you back soon.Best regards, Hyatt Place Management Team

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay. However, the air conditioner in the room was very loud. Also, the bathroom fan was EXTREMELY loud.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 11, 2024
Dear Christine, Thank you for your feedback regarding your recent stay at Hyatt Place Charleston Airport/Convention Center. We are glad to hear you had a comfortable stay. However, we apologize for any inconvenience caused by the noise from the air conditioner and bathroom fan. Your comments will be shared with our team to ensure a better experience for future guests. We appreciate your understanding and hope you will be back to revisit soon. Best regards, Hyatt Place Management Team

4/10 Poor

Jaheem

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stains on the walls of room.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Mar 11, 2024
Dear Jaheem, Thank you for sharing your feedback. We apologize for any inconvenience experienced during your stay. Our team strives to maintain high cleanliness standards, and we will address this matter internally. Your comments are valuable as we continuously work to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best regards, Hyatt Place Management Team

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
The pool
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Mar 10, 2024
Dear Sidney, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind rating! We were thrilled you enjoyed your time with us and also the pool.Thank you once more for taking the time to write a review, and we look forward to welcoming you again very soon.Best regards,Hyatt Place Management Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Mar 10, 2024
Dear James, Thank you for the generous rating! It is great to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 11, 2024
Dear Loren, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyatt Place Charleston Airport/Convention Center.Best regards, Hyatt Place Management Team

10/10 Excellent

Ivonne

Excellent
Stayed 3 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 10, 2024
Dear Ivonne, Thank you for sharing about your stay at Hyatt Place Charleston Airport/Convention Center. We are glad you enjoyed everything about your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities.Thanks for choosing us; we look forward to your return!Best regards,Hyatt Place Management Team