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Reviews of Quality Inn

2.5 out of 5
Quality Inn
1525 Seymour Street, North Bay, ON

Reviews

7.4

Good

Rating 10 - Excellent. 233 out of 1005 reviews" "
Rating 8 - Good. 403 out of 1005 reviews" "
Rating 6 - Okay. 197 out of 1005 reviews" "
Rating 4 - Poor. 102 out of 1005 reviews" "
Rating 2 - Terrible. 70 out of 1005 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Kerrin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean, beds are soft and comfortable, staff was friendly. Unfortunately the pool was closed during our stay but other than that it was a good hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Nancy

Travelled with group
The guy at the counter was very nice and friendly
Stayed 1 night in May 2024
Response from Kathy on May 26, 2024
Dear Nancy,Thank you for your comments.I will share this with the person whom was working the desk!We look forward to welcoming you again.Regards,KathyGM

8/10 Good

Francis

Liked: Cleanliness, staff & service
Pleasant staff. nice room. clean.
Stayed 1 night in May 2024
Response from Kathy on May 21, 2024
Francis,Thank you for your comments. It is always appreciated to receive positive feedback.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to my event, the museum. Was far to walk, in room 234, as we got in late.
Stayed 1 night in May 2024
Response from Kathy on May 20, 2024
Dear Tom,Thank you for your comments. Your feedback is appreciated.There is a entrance at the end of this hallway, which doesn't make it as far. I apologize, it is a long hallway.We hope to see you again when you are in North Bay next.Regards,KathyGM

8/10 Good

Logan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was good did what we needed it for would go again
Stayed 1 night in May 2024
Response from Kathy on May 14, 2024
Dear Logan,Thank you for your comments.We look forward to welcoming you again.Regards,KathyGM

10/10 Excellent

Surinder

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Kathy on May 15, 2024
Dear Surinder,Thank you for your comments.We look forward to welcoming you again.Regards,KathyGM

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service
Amazing staff but most of all the warmth of the environment was great! Only disappointing part was the pool was closed… that was one reason why we came here was for the kids to enjoy it.
Stayed 1 night in May 2024
Response from Kathy on May 12, 2024
Dear Jody,Thank you for your comments.I will share this with the staff as it is always great to receive positive comments.Sorry the pool area was closed for painting. We hope it have it open soon.We hope to see you again when you are in North Bay next.Regards,KathyGM

10/10 Excellent

Cassandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. The pool was down for maintenance though
Stayed 1 night in May 2024
Response from Kathy on May 6, 2024
Dear Cassandra,Thank you for you comments, your feedback is appreciated. The maintenance on the pool should be completed soon.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

8/10 Good

ondine

Stayed 1 night in Mar 2024
Response from Kathy on May 6, 2024
Dear Ondine,Thank you for your rating. Your feedback is appreciated. We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

2/10 Terrible

Glyceryl Stacy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are lazzy
Stayed 3 nights in Apr 2024
Response from Kathy on May 5, 2024
Dear Stacy,Thank you for your comment.I will look into this issue as we do have very high score on our staff performance.Thank you for letting us know.Regards,KathyGM

10/10 Excellent

Jeremy

Stayed 1 night in Apr 2024
Response from Kathy on May 21, 2024
Dear Jeremy,Thank you for your rating. It is always appreciated to receive positive feedback.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

8/10 Good

Brent

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kathy on Apr 30, 2024
Dear Brent,Thank you for your rating in regards to your recent stay with us.We hope to see you again when you are in North Bay next.Regards,KathyGM

8/10 Good

Verified traveller

Stayed 1 night in Apr 2024
Response from Kathy on Apr 26, 2024
Dear Guest,Thank you for your rating. We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

10/10 Excellent

Surinder

Liked: Cleanliness, staff & service
It’s nice but rooms some lights not working
Stayed 1 night in Apr 2024
Response from Kathy on Apr 24, 2024
Dear Surinder,Thank you for you comments. Your positive feedback is appreciated. I will have maintenance look into the lights in this room. Thank you for letting us know.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In amenities it says Restaurant on site, but it doesn't.
Stayed 3 nights in Apr 2024
Response from Kathy on Apr 23, 2024
Dear Luc,Thank you for your rating and comments.I believe they put "Restaurant" due to having a hot breakfast. Sorry for the confusion on this.We look forward to welcoming you again when you are in North Bay next.Regards,Kathy

10/10 Excellent

Silva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location just off the highway. Staff member who checked us in was amazing, person working front desk the next morning wasn’t as great but not that bad either. Breakfast was quite decent. Really cannot beat the rates!
Stayed 1 night in Mar 2024
Response from Kathy on Apr 21, 2024
Dear Silva,Thank you for your comments. Your positive feedback is appreciated and will be shared with the staff.We look forward to welcoming you again.Regards,KathyGM

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clerk was very pleasant and checked us in quickly.
Stayed 1 night in Apr 2024
Response from Kathy on Apr 19, 2024
Dear Frances,Thank you for your rating and comments.We appreciate receiving positive feedback.We hope to see you again when you are in North Bay next.Regards,KathyGM

8/10 Good

Alex

Liked: Cleanliness, staff & service
Old but adequate property. Very close to bus terminal. Tv sucked but staff were very nice.
Stayed 1 night in Apr 2024
Response from Kathy on Apr 18, 2024
Dear Alex,Thank you for your rating and comments.We our working with our provider in regards to the T.V.'s and hope to have a resolution to the issue soon.We hope to see you again when you are in North Bay next.Regards,KathyGM

10/10 Excellent

Kim

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, ample towels, cups, glasses which was appreciated. Lobby and breakfast area are exceptional!
Stayed 1 night in Apr 2024
Response from Kathy on Apr 18, 2024
Dear Kim,Thank you for your rating and comments. I will share with the staff your review.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

6/10 Okay

Liam

Stayed 1 night in Apr 2024
Response from Kathy on Apr 18, 2024
Dear Liam,Thank you for providing a rating in regards to your recent stay with us.Regards,KathyGM

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kathy on Apr 17, 2024
Dear Dorothy,Thank you for providing a rating in regards to your recent stay with us.We hope to see you again when you are in North Bay next.Regards,KathyGM

2/10 Terrible

Melissa

Stayed 1 night in Apr 2024
Response from Kathy on May 6, 2024
Dear Melissa,Sorry you had a less than enjoyable stay.Regards,KathyGM

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
Despite a state of emergency in Kirkland Lake, the hotel was not willing to offer a rain cheque on my stay. Arrived home to pick up my clothes and found 8 inches of water in my basement. I have nothing positive to say about this experience.
Stayed 1 night in Apr 2024
Response from Kathy on Apr 15, 2024
Dear Robert,I apologize you were unable to stay due to the state of emergency. This was on the weather station that it was expected to flood in the north due to the amount of rain predicted. The reservation you made was non-cancellable. When making this type of reservation you need to agree to these terms. There are options on Expedia make reservations that are cancellable, however you would still need to notify 24 hours in advance. But it is available.Regards,KathyGM

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with Ben was amazing He was so pleasant and accommodating Beds were comfortable Rooms are small but for the price it was well worth it. Pool and hot tub were a bonus after a long travel day
Stayed 1 night in Apr 2024
Response from Kathy on Apr 12, 2024
Dear Renee,Thank you for your comments. Your positive feedback is appreciated. I will be sharing this with Ben. Also we're happy you were able to enjoy the pool and hot tub.We look forward to welcoming you again when you're in North Bay next.Regards,KathyGM

10/10 Excellent

Yves

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in Apr 2024
Response from Kathy on Apr 12, 2024
Dear Yves,Thank you for your rating, it is always a pleasure to receive positive feedback.We look forward to welcoming your again.Regards,KathyGM

10/10 Excellent

Migel

Liked: Cleanliness, staff & service
Good for the price
Stayed 3 nights in Mar 2024
Response from Kathy on Apr 3, 2024
Dear Migel,Thank you for providing a rating in regards to your recent stay with us.We hope to see you again when you are in North Bay next.Regards,KathyGM

8/10 Good

Prashant

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Kathy on Mar 25, 2024
Dear Prashant,Thank you for providing a rating in regards to your recent stay.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

2/10 Terrible

Vicky

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We should have read previous reviews. For the price, it was a rip off! We had no heat for starters, needs updating badly. The TV was analog!!! Grainy, surprised I didn't see rabbit ears on top of the small tv. The pool and hot tub were out of the 70s. The hot tub was hot but the jets barely worked? I was told my rate will be reduced $20...we'll see? The breakfast was about the best thing we experienced. The owner needs to look after this place.
Stayed 1 night in Mar 2024
Response from Kathy on Mar 22, 2024
Dear Vicky,I apologize you had a less than enjoyable stay with us.I wish you had mentioned the heater was not working as we would have provided you another room. Yes, I did contact Expedia to provide you with a 20.00 discount. It will take them 7-10 days to return this to you.Regards,KathyGM

10/10 Excellent

Joanne

Liked: Property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Kathy on Mar 22, 2024
Dear Joanne,Thank you for your rating and comment.The feedback will be shared with the staff.We look forward to welcoming you again.Regards,KathyGM

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was clean. Pool was cold. Breakfast was good the next day. Lots of variety
Stayed 1 night in Mar 2024
Response from Kathy on Mar 20, 2024
Dear Elizabeth,Thank you for your comments. The feedback is appreciated. I will look into the pool with the maintenance person. Thank you for letting us know.We hope to see you again when you are in North Bay next.Regards,KathyGM

4/10 Poor

Mallory

Liked: Cleanliness
Response from Kathy on Mar 11, 2024
Dear Mallory,I apologize you did not enjoy your stay with us.Regards,KathyGM

8/10 Good

Larry

Pool and hot tub was nice
Stayed 1 night in Mar 2024
Response from Kathy on Mar 7, 2024
Dear Larry,Thank you to leave a rating and comment.We hope to see you again when you are in North Bay next.Regards,KathyGM

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV did not work properly. Two remotes to make it function and blurry. paint chipped. could use an update. pool cool and a little dirty, hot tub not up to par. beds were comfortable, convenient to vehicle. breakfast could have used real eggs or omelets and possibly alternative meat
Stayed 1 night in Mar 2024
Response from Kathy on Mar 5, 2024
Dear Chris,Thank you for your comments. Your feedback will be reviewed with the staff.Thank you for letting us know. We hope to see you again.Regards,KathyGM

10/10 Excellent

Rita

Stayed 1 night in Mar 2024
Response from Kathy on Mar 25, 2024
Dear Rita,Thank you for your rating. I is always nice to receive positive feedback.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

6/10 Okay

Robert

Room need updating and access door other than front desk don’t work with access card
Stayed 1 night in Feb 2024
Response from Kathy on Feb 26, 2024
Dear Robert,Thank you for comments. I will look into these issues you have mentioned.We look forward to welcoming you again.Regards,KathyGM

8/10 Good

Nikki

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Kathy on Feb 26, 2024
Dear Nikki,Thank you for your rating. Your positive feedback is appreciated.We hope to see you again when you are in North Bay next.Regards,KathyGM

10/10 Excellent

Josh

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, love our room and the front desk gal was just so absolutely wonderful and accommodating. I'd hire her for my business!
Stayed 1 night in Feb 2024
Response from Kathy on Feb 25, 2024
Dear Josh,We are happy to hear that all aspects of your stay were enjoyable and we hope the next time you are in North Bay you will stay with us once again. I will let the person on the desk about your review.Regards,Kathy GM

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all I had a good time. But when I took a shower there was no hot water. But the good thing I was able to book in early and charge my room.
Stayed 2 nights in Feb 2024
Response from Kathy on Feb 25, 2024
Dear Nicholas,Thank you for your comments.I am unsure what happened with the water, but glad we were able to change rooms. I apologize this happened.We hope to see you again when you are in North Bay next.Regards,KathyGM

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & spacious rooms; friendly, helpful staff.
Stayed 1 night in Feb 2024
Response from Kathy on Feb 23, 2024
Dear Rod,Thank you for taking the time to leave your feedback and we hope to have you return soon.Regards,KathyGM

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kathy on Feb 23, 2024
Dear Derek,Thank you for your rating. It is appreciated when guest let us know they had a great stay.We hope to see you again when you are in North Bay again.Regards,Kathy GM

2/10 Terrible

Laura

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a mistake staying here !! First the tv was horrible no channels french and news very old and had to weirdly point the remote to the ceiling the heater was very old no middle had to turn on for heat and once room heated up had to turn it off all manually all day the atm machine was broken the whirlpool was broken the wifi was not good couldnt get a tablet online the patio door froze and we had trouble opening it and we needed it for the dogs to go out the blanket was 1/4 of an inch thick with a sheet on either side not even a duvet cover the toilet paper is so cheap that we bought our own and the worst thing waS the pool guy we watched him clean the pool floor with a mop then use the same mop after aand cleaned the tables by the pool HOW DISGUSTING IS THAT ! WOULD NEVER RECOMMEND THIS PLACE OR STAY HERE AGAIN oh and dogs are allowed which was the reason we tried this dump but as soon as they barked once we got a phone call .Very disappointing . the pool
Response from Kathy on Feb 22, 2024
Dear Laura,Your feedback is appreciated. Although we are always disappointed to hear that someone’s stay was not to their satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them.Regards,KathyGM

6/10 Okay

Julie

Travelled with family and small children
Was unfortunate that hot tub was not working.
Stayed 1 night in Feb 2024
Response from Kathy on Feb 20, 2024
Dear Julie,Thank you for you comment.We are awaiting a part which we should receive soon. It is mentioned on our site that it is not available currently.I apologize you did not have a chance to enjoy it.We hope to see you again.Regards,KathyGM

4/10 Poor

Crystal

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to wait when I arrived for almost 20 minutes to check in. And the noise at 7am was crazy could not sleep. Not a great experience unfortunately. Will never stay again .
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Crystal,I apologize that you did not have a good experience with us. Check in can be busy at certain times of the day or the desk person may be with another guest(s) in another area.I do hope you called the desk in regards to the noise to let them know.Regards,KathyGM

8/10 Good

Blaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a problem with t v the gentleman at the desk tried to get it working even brought another one to replace it turned out to be cable issue , he said no problem sir I will give a room across the hall , don't worry about it . That is what I call great service
Stayed 1 night in Feb 2024
Response from Kathy on Feb 20, 2024
Dear Blaine,Thank you for your comments. I am pleased the desk person moved you to another room and we will get the issue look at.We hope to see you again when you are in North Bay next.Regards,KathyGM

8/10 Good

Mikinak

Liked: Staff & service
The thermometer was kinda weird and my tv didn’t work but everything else was fine
Stayed 1 night in Feb 2024
Response from Kathy on Feb 19, 2024
Dear Mikinak,Thank you for your comments. Your feedback is appreciated. I hope you contacted the front desk about both these issues. I will follow up with maintenance regardless.We hope to see you again when you're in North Bay next.Regards,KathyGM

8/10 Good

Blaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location staff breakfast
Stayed 1 night in Feb 2024
Response from Kathy on Feb 18, 2024
Dear Blaine,Thank you for you comments.Your feedback is appreciated and positive feedback is always appreciated.We hope to see you again when you are in North Bay again.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2023
Response from Kathy on Feb 13, 2024
Dear Melissa,Thank you for your rating. It is always a pleasure to receive positive feedback.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

8/10 Good

jamie-lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay, the stuff were great.
Stayed 1 night in Feb 2024
Response from Kathy on Feb 12, 2024
Dear Jamie-Lee,Thank you for comments. Your feedback is appreciated.We hope to see you again when you are in North Bay next.Regards,KathyGM

6/10 Okay

Guy

Travelled with family
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Kathy on Feb 12, 2024
Dear Guy,Thank you for providing a rating.Regards,Kathy GM

6/10 Okay

Bruno

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old
Stayed 2 nights in Feb 2024
Response from Kathy on Feb 12, 2024
Dear Bruno,Thank you for your comments. All hotels from time to time need to upgrade and ownership is in the process of addressing these issues.Regards,KathyGM