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Reviews of Quality Suites Lake Wright - Norfolk Airport

3 out of 5
Quality Suites Lake Wright - Norfolk Airport
1521 Premium Outlets Blvd, Norfolk, VA

Reviews

5.6
Rating 10 - Excellent. 146 out of 1005 reviews" "
Rating 8 - Good. 199 out of 1005 reviews" "
Rating 6 - Okay. 182 out of 1005 reviews" "
Rating 4 - Poor. 169 out of 1005 reviews" "
Rating 2 - Terrible. 309 out of 1005 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Heather

Travelled with family
We had our teenage athlete children with us and as soon as we checked in and walked to the elevator a guy asked us and our kids if we wanted to buy drugs. There was used condoms in the stairwell. The elevator and hallways had no ac it was so hot going up to the 4th floor. Our Tv didn’t work in one of the rooms and the front desk said they would come up and fix it and never did.
Stayed 1 night in May 2024

4/10 Poor

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly. My room had a terrible smell and the bath room had mold in it.
Stayed 1 night in May 2024

2/10 Terrible

Pat

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2024

2/10 Terrible

Burlacu

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very unsafe hotel, weed smoke and smell . Rooms are dirty , broken furniture. We couldn’t stay and ask for refund.
Stayed 1 night in May 2024

2/10 Terrible

joanne

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
Ants and weird stains
Stayed 1 night in May 2024

8/10 Good

Kedisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was just great overall, I will definitely go back
Stayed 1 night in May 2024

2/10 Terrible

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty rugs, wet floor, lightbulbs out, A/C not cooling, tv remote didn’t work. Staff quickly gave me a different room And graciously did so
Stayed 1 night in May 2024

6/10 Okay

Karina

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room and halls smelled of cigarettes. The room was a nice size but it was definitely not well cleaned. It was pretty dirty with stains all over the walls in the room, bathroom, hallways, and elevator.
Stayed 2 nights in Apr 2024

8/10 Good

Yatnier

Stayed 1 night in Mar 2024

2/10 Terrible

Laura

Disliked: Cleanliness, property conditions & facilities
I've never seen a more filthy and poorly run property. The desk attendant was the only one there, and he was swamped with people trying to check in, buy things at the convenience store, etc. There seemed to be no cleaning whatsoever in any of the public spaces, the floors were unswept, the trash cans overflowing with food garbage, the halls smelled of smoke and harsh chemicals to cover smoke smell. The room was worse with the smell of amonia, second hand smoke and artificial air freshener so potent we walked out and had to find another hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Christine

Liked: Staff & service
Stayed 2 nights in Apr 2024

2/10 Terrible

Yesenia, Harrisburg Pp

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

larry

Travelled with family
It was ok for over night But I needed extra pillows because I can’t sleep with head low never received no phone in room
Stayed 1 night in Apr 2024

2/10 Terrible

Gillian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The rooms aren’t clean properly
Stayed 2 nights in Mar 2024

4/10 Poor

Lacey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was disgusting. Hair on the sheets, dust and hair on the walls, cigarette burns on the tub (we were in a NON smoking room), holes in the walls, sticky carpet.
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Alicia

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
I called before we went my kids were on spring break and asked did they have a working pool they said yes but when we get there the pool is freezing cold no kids are in the pool they tell me that it's not a heated pool and they couldn't do anything about it so kind of wasted my time at this place because the pool was not available for the children but other than that it was an Irish place
Stayed 3 nights in Apr 2024

4/10 Poor

Rachel

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The lighting didnt work, one of the lights stayed on all night and flickered. There wasn't a stopper for the tub. For a room with 5 people, there were 4 towels, when asked to provide more, we were told "well get them in a minute", so my husband got us more. The indoor pool was freezing cold and filthy with things (not people) swimming in it. There was an awful odor, and for a smoke free environment, there was a lot of Marijuana smell in the hall ways.
Stayed 2 nights in Apr 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Loved breakfast
Stayed 1 night in Apr 2024

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not return to this property. The second floor corridor smelled like pot. I asked the front desk to replace a burned out light bulb and that never happened. Trash all around the main entrance and around elevators. Only one elevator was working during our stay. No ice machine was installed on the second floor. I had to goto the first floor for ice. The lavatory did not have any water pressure. The continental breakfast could have been better. I wanted cereal and they did not have any milk. The king size bed was very hard and uncomfortable. Only 3 small pillows for 2 people on king size bed. Could not understand the man at the front desk when we checked in. Not a lot of room to negotiate the toilet with the bathroom door. The office desk chair armrest in the room were about to fall off. This is the worst 3 star rated hotel ever. I would give it a 1 star.
Stayed 1 night in Mar 2024

8/10 Good

Joyce

Travelled with partner
Liked: Cleanliness, staff & service
Microwave was rusty.
Stayed 2 nights in Mar 2024

2/10 Terrible

Arasis, Sheidy

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gillian

Stayed 2 nights in Mar 2024

8/10 Good

Cherri

Stayed 1 night in Mar 2024

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, room comfort
No pool but huge price. Wasnt like it was before COVID
Stayed 1 night in Feb 2024

6/10 Okay

Maurice

Stayed 2 nights in Feb 2024

2/10 Terrible

Nicole

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The couch had stains all over it. The pillows were tiny little throw pillows, the bed was hard, our mattress was all stained. The bathroom light only worked half the time and the fan was loud. There was broken glass all over the parking lot. Also the indoor pool was closed. This was one of the only reasons we choose this hotel. There was hair all in the sink and the water pressure in the sink was awfuI. I do not recommend.

6/10 Okay

Bernadette

Travelled with family
Liked: Staff & service
The halls were musty and the pool was closed. The front desk staff was wonderful and the hotel is located right next to shopping outlets.
Stayed 2 nights in Jan 2024

4/10 Poor

Cristina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

john

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the pool was not open breakfast insufficiant,police were there when i went to check in,for a disturbance from outside,was not a guest.police were there again for disturbance,again not a guest.not a safe location,and im pretty sure there a people living there.
Stayed 3 nights in Jan 2024

4/10 Poor

Shantine

Pool out of order don’t let my knw before booking
Stayed 1 night in Jan 2024

2/10 Terrible

MILLICENT

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a 6 night stay there. Since day one I've been having issues the hallway and the room had a funny smell. The linen on the bed did not smell fresh. The bathroom light was very dim and the walls around the shower was peeling. I seen a mouse on the first floor. The last 2 days I was there the TV wasn't working. The breakfast is horrible. And the hotel is outdated. I would not recommend this place to no one.
Stayed 6 nights in Jan 2024

2/10 Terrible

ANTIONE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was dirty. I saw 2 roaches in my room. The front desk person was very nice and friendly.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Never again
I did not know I had to have $100 held for check in after the room was paid for. Was told I would lose the room and my money if I didnt pay it. Got to the room and it was a handicap room with a broken toliet. They did change my room. Second room did not have a shower curtain and the shower head had a leak. Went to get breakfast and the ham had hair in it, ruined my meal.
Stayed 1 night in Jan 2024

6/10 Okay

Leslie

Travelled with family and small children, Business traveller
Disliked: Cleanliness
Found old food wrappers in the room. Bathroom tub had a hole in it that had been covered with bath mat. Fridge and microwave were outdated and we had to kill an unknown bug in our room during our stay. Not the cleaniest but okay for just 1 night over night stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Tianna

Stayed 1 night in Jan 2024

6/10 Okay

Jessica

Travelled with family
Paul was not operational even though I had called to verify the indoor heated pool would be working and that was one of the reasons we booked this hotel so we were completely bombed. It was not operational. Also, one of our beds was broke and had a slight curve in it but at that point, we just stayed anyways and made the most of the room.
Stayed 1 night in Jan 2024

10/10 Excellent

RECARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Jan 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
All the amenities were closed
Stayed 10 nights in Dec 2023

10/10 Excellent

Regina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I had a problem with is the breakfast area was very messy and when staff was informed no one came to clean it for a while. Also that same situation whoever was cooking food did not want to replenish the food and there was still almost 40mins left to breakfast.

10/10 Excellent

catrina

Stayed 2 nights in Oct 2023

4/10 Poor

Janice

Disliked: Cleanliness, staff & service, property conditions & facilities
No housekeeping. Lights did not work.
Stayed 3 nights in Nov 2023

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't recommend
Service terrible no one seem interested in helping with concerns. TV remote didn't work for the set in the bedroom. AC didn't work just cool air not cold nights was miserable. Roaches and ants all over. Sink had to practically had to drizzle out because turning it on in invited a shower with water spraying everywhere. Couldn't get another room just endured until we left and had to shake off all clothes and bags as not to take back bugs.
Stayed 3 nights in Nov 2023

8/10 Good

Shevonne

Stayed 1 night in Nov 2023

2/10 Terrible

KAviyah

Disliked: Property conditions & facilities, room comfort
i wouldn’t recommend
it had bugs , workers walking in our room without knocking , leaving our door open , just very dirty . i wouldnt come again .
Stayed 2 nights in Nov 2023

2/10 Terrible

Kara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most ratchet places I’ve ever been to
Stayed 2 nights in Nov 2023

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fix the Hot tub!
It was a nice stay, only issue was the hot tub/jacuzzi not working. $500+ for two days is rather steep for no hot tub.
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Horrible
Checked in around 9:30pm. I walked off the elevator to my room and was greeted with a strong smell of pot on the entire floor. Got to my room and the smell of cigarettes was so strong I had to check if it was in fact a non-smoking room. I managed to last about an hour when my throat hurt and I was ill before calling the desk. The nice man working put me in another room. I arrived to that room and it was better than the first, but definitely still smelled like smoke. I cranked the AC and slept in my clothes because I didn’t trust anything to be clean in the entire building. Corners of the bathroom were dirty, the toilet was urine-stained and the bathroom itself was dark and dingy. I woke up with bloodshot eyes from the smoke (hopefully that’s all it was) and all in all, I couldn’t wait to get out of there. Horrible horrible experience, though it was only $100 and I suppose you get what you pay for. I’m now having to wash everything I brought with me to get the smoke smell out of it all.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 9, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.I would like to take a moment to recognize that the property is under new ownership as of this month. We are actively listening to our guests and diligently working to renovate the property. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.