Kiel Canal Tours and Activities

This is a charming old/classy hotel; spacious rooms with bright & warm ambiance. The carpet, some walls & furniture would need to be a bit refreshed... Room & bathroom was clean; daily cleaning is only on request. The bed was comfortable; a queen/king bed is actually made of 2 twin beds next to each other. Location was very good: across the lake and in walking distance to center. CONs: room air is not circulated and it can get stuffy; the rooms facing the lake & street are very noisy (from traffic) when window is opened. No shampoo, conditioner, body cream provided; just liquid soap. Not available: kettle, minifridge, ice machine, coffee/tea station, english TV channel. One would need to ask reception for anything extra (hot water, coffee, etc.). Staff is professional & polite.

Very convenient to shopping and restaurants. Also across the street from the train station. Our room was nice, but there was a strong odor of mold in the bathroom even though the bathroom was clean. The bathroom would have been more comfortable without a door which made being in there claustrophobic. Plus, it was too small.

Our family had an absolutely perfect experience at The Fontenay. What set this experience and hotel apart from the rest, is the attention to detail in each step of our stay, from the hospitality of the team to the polished atmosphere and delicious bites. Everyone has been so welcoming however a special highlight to Lukas Sarnow. He has been so above and beyond and every second of our stay. He is the embodiment of GREAT HOSPITALITY. His patience, his attitude, his knowledge, his gentle manner have been a delight. If you are planning a trip to Hamburg you should definitely consider The Fontenay.