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Reviews of Coconut Inn

2.5 out of 5
Coconut Inn
Noord 31, Palm Beach, Noord

Reviews

7.6

Good

Rating 10 - Excellent. 129 out of 395 reviews" "
Rating 8 - Good. 126 out of 395 reviews" "
Rating 6 - Okay. 82 out of 395 reviews" "
Rating 4 - Poor. 30 out of 395 reviews" "
Rating 2 - Terrible. 28 out of 395 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing and willing to help with anything Pool area had trash but lounge chairs were new.
Stayed 5 nights in Apr 2024
Response from Camila K on May 10, 2024
Thank you for taking your time to rate us, we are sorry to hear of your experience, we will do our best to accommodate all of our Guests

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay for one night. Rosters are loud in the morning but overall a great, easy, friendly place to stay!
Stayed 1 night in May 2024
Response from Camila K on May 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eduardo

Stayed 6 nights in Apr 2024
Response from Camila K on May 19, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Kiara Y

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Love the stay is a good hotel for family
Stayed 4 nights in Apr 2024
Response from Camila K on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Tswana

Travelled with family
Disliked: Property conditions & facilities
The property is outdated. It definitely needs a renovation of the rooms. The bathroom are very old. Good for an overnight no long stay over. The breakfast was good. and the staff was understanding and helpful.
Stayed 1 night in Mar 2024
Response from Camila K on Apr 23, 2024
Thank you for taking your time to rate us, we are sorry to hear of your experience, we will do our best to accommodate all of our Guests

4/10 Poor

Irene

Disliked: Property conditions & facilities
They cleaned rooms everyday Wifi very bad and had to use or data. WHO IS PAYING YS BACK ROOSTER REALLY NOUSY ALL NITE
Stayed 15 nights in Mar 2024
Response from Camila K on Apr 17, 2024
Thank you for taking your time to rate us, we are sorry to hear of your experience, we will do our best to accommodate all of our Guests

10/10 Excellent

francis Annet linares

Travelled with family
Liked: Amenities, property conditions & facilities
Todos los empleados del hotel muy amables el lugar súper acogedor, limpio el desayuno excelente, wifi súper
Stayed 5 nights in Mar 2024
Response from Camila K on Apr 5, 2024
Thank you for staying at Coconut Inn, we appreciate you taking your time to review us.

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Camila K on Apr 5, 2024
Thank you for staying at Coconut Inn, we appreciate you taking your time to review us.

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Camila K on Apr 5, 2024
Thank you for staying at Coconut Inn, we appreciate you taking your time to review us.

10/10 Excellent

Jill

Clean but dated. Very friendly staff. A/C didn't work - did not hesitate in giving us a new room. Peeling paint and definite some patching and repair needed but beds clean and place smelled clean. Pillows flatter than flat
Stayed 1 night in Mar 2024
Response from Stephanie M on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angela Christina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff provided excellent service, they provided assistance to older guests in need of help. We saw the staff assist a lady from her room to poolside and back every day. Breakfast had a small selection but the food was good. Ling’s Restaurant was very close and handy. The food there was great. The property is definitely dated, but it was very clean. The beds were good, on demand hot water in the shower, and TV cable was also good. The pool was nice. The only negative was the roosters. No need for an alarm they started crowing about 4:30am and off and on throughout the day. They need to have a rooster roundup.
Stayed 7 nights in Mar 2024
Response from Stephanie M on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Olena

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Stephanie M on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

glenn

Sheets overpowering smell of chemicals that gave a headache. Rooster in the morning screaming.
Stayed 1 night in Mar 2024
Response from Stephanie M on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean, delicious breakfast. Very friendly staff
Stayed 4 nights in Mar 2024
Response from Stephanie M on Mar 13, 2024
Thank you for staying at Coconut Inn, we appreciate your feedback

10/10 Excellent

Joannie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2023
Response from Stephanie M on Mar 13, 2024
Thank you for staying at Coconut Inn

10/10 Excellent

Jeannette I

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On our first trip to Aruba, we chose Coconut Inn. The rooms are spacious, simple, clean and well supplied with microwave, fridge, kitchen space. The hot breakfast is simple and filling. The salt pool is perfect and always tempting. The staff is so friendly and helpful! We loved the 2 roosters roaming around. We will come back to Aruba and stay at Coconut Inn again!
Stayed 7 nights in Feb 2024
Response from Stephanie M on Mar 13, 2024
Thank you for taking your time to leave a review, we really appreciate this

8/10 Good

Suzanne

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Quiet, mostly. Be prepared for roosters in the morning, bright and early. Comfortable enough. Good bargain.
Stayed 3 nights in Feb 2024
Response from Stephanie M on Mar 6, 2024
Thank you for taking your time in leaving you review, we really appreciate this

8/10 Good

Cristyna

Travelled with partner
Liked: Amenities
Not many issues if you rent a car but if you are without a car, think twice. It looks close to Palm Beach area but walking there after sunset (7pm) and coming back later is very dangerous as the last 5 min of walking is under pitch dark where there is not even a street light. Cars passing by you and there are stray dogs around the hotel making this trip extra uncomfortable at night. Prepare to pay $10 each way for a short distance if you want to go to Palm Beach which defeats the purpose of staying at a budget friendly hotel that is "close to Palm beach." Map can show you close proximity but def not convenient. Apart from this inconvenience, good free breakfast every day and friendly staff
Stayed 5 nights in Feb 2024
Response from Stephanie M on Mar 5, 2024
Thank you for taking your time to leave your review we appreciate this

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
The Coconut Inn was the perfect spot for my budget Aruba getaway. It was quiet, clean, no frills and far enough away from the hustle and bustle of the hotel areas but still close enough to walk to a few great restaurants and to the beach as well as the main touristy areas by the high rises. Hotel staff were friendly and helpful, I unexpectedly arrived a few hours early and they let me check into my room and when Avis screwed up my car rental they helped me get a car from a local business. Thanks so much to the Coconut Inn, I’ll be back!
Stayed 4 nights in Feb 2024
Response from Stephanie M on Mar 5, 2024
Thank you for taking your time to leave your review we appreciate this very much, we are glad to hear that you had a nice stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Excellence on a budget
Very nice place away from the rush of the hotel district, and very affordable !
Stayed 1 night in Feb 2024
Response from Stephanie M on Mar 5, 2024
Thank you for taking your time to leave your review we appreciate this very much.

2/10 Terrible

Braudilia

Stayed 1 night in Feb 2024
Response from Stephanie M on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Great customer service provided by Stephanie, before, during and after my stay.
Stayed 1 night in Feb 2024
Response from Stephanie M on Feb 19, 2024
Thank you very much for your kind reply, i'm glad to hear that you had a nice time

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great Staff, clean property, would definitely stay there again. not a 5 star, but great place to stay if you are on a budget. Could improve on their breakfast.
Stayed 2 nights in Jan 2024
Response from Stephanie M on Feb 19, 2024
Thank you for taking your time to rate us. We appreciate this very much

10/10 Excellent

Erica

Good for the price. Had a pool. WiFi didn’t work in the room… had to move toward the office. No complaints for my one night stay
Stayed 1 night in Jan 2024
Response from Stephanie M on Feb 19, 2024
Thank you for taking your time to rate us. We appreciate this very much

8/10 Good

Sally

Travelled with group
Disliked: Room comfort
Ok but you should consider another hotel
Checking in was fine but person didn’t tell us anything about breakfast or check out time. Room was so old but otherwise clean. The bathroom was moldy with a light out and hot water on sink didn’t work. The a/c and electric went out during the evening. 9 am in morning the front desk was still closed so we just left keys in the room.
Stayed 1 night in Jan 2024
Response from Stephanie M on Feb 19, 2024
Thank you for taking your time to rate us. We appreciate this very much

8/10 Good

Eduard

Stayed 12 nights in Dec 2023
Response from Camila K on Jan 17, 2024
Thank you for for taking the time to leave a review we appreciate it

6/10 Okay

Julia

Travelled with family
It was good.
Stayed 7 nights in Dec 2023
Response from Camila K on Jan 17, 2024
Thank you for for taking the time to leave a review we appreciate it

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property was clean. Property was safe. No complaints.
Stayed 6 nights in Dec 2023
Response from Camila K on Jan 17, 2024
Thank you for for taking the time to leave a review we appreciate it

6/10 Okay

Kim

Stayed 1 night in Dec 2023
Response from Camila K on Jan 17, 2024
Thank you for for taking the time to leave a review we appreciate it

10/10 Excellent

Denneka

Liked: Cleanliness, property conditions & facilities
I like that I was able to get a transfer for the airport even when by flight was late, that the front desk was there to assist from a taxi ride to beach towels very helpfully
Stayed 3 nights in Dec 2023
Response from Camila K on Jan 17, 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Aysan

Liked: Cleanliness, room comfort
Aaaruba
Clean place, rooms are dated. For the price, tou cant beat it. Get rid of the roosters.
Stayed 5 nights in Dec 2023
Response from Camila K on Dec 27, 2023
Hello, thanks for leaving a review, I'm sorry to read that, thanks for staying at coconut inn.

8/10 Good

raymond

Travelled with family
Liked: Cleanliness, room comfort
Secure remote comfort
Great location. Security and closed gate at night is a nice plus. Good wifi but at times weak. I like the resident rooster.
Stayed 6 nights in Dec 2023
Response from Camila K on Dec 27, 2023
thank you for loving our beautiful Aruban fauna we hope to see you soon at coconut inn

10/10 Excellent

John, Tupelo

Stayed 1 night in Dec 2023
Response from Camila K on Jan 17, 2024
Thank you for for taking the time to leave a review we appreciate it

6/10 Okay

jehu

Disliked: Cleanliness
Stayed 7 nights in Dec 2023
Response from Camila K on Dec 21, 2023
We really appreciate you taking the time to share your rating with us

10/10 Excellent

Kathleen

Liked: Cleanliness, property conditions & facilities
Great place to stay near the Highrise area. The people are great. A bit dated but clean. I would stay again!
Stayed 7 nights in Nov 2023
Response from Camila K on Nov 14, 2023
Thank you for staying at Coconut Inn

10/10 Excellent

janet

Travelled with partner
Liked: Cleanliness
Staff was very friendly and helpful especially Camilla. Pool was clean and so were rooms Could use some updates like the cement around the pool and needs durable lounge chairs, all of them were broken and some simple updates to the rooms. We enjoyed our stay and will go back. If you want simple but clean and a good price this is for you. If expecting the Ritz go there .Nice breakfast included.
Stayed 7 nights in Nov 2023
Response from Camila K on Nov 14, 2023
Hello Janett ,Thank you very much for your review of your recent stay at our hotel. Your opinion is very valuable to us as we strive to improve each and every stay. and our goal every day is to give each client a relaxing vacation.

8/10 Good

sarabjit

Travelled with family
Liked: Cleanliness, property conditions & facilities
its noisy not quite you can hear people next room
Stayed 2 nights in Oct 2023
Response from Camila K on Nov 7, 2023
Thank you for taking your time to rate us, we are sorry to hear of your experience, we will do our best to accommodate all of our Guests

4/10 Poor

Daniel

Disliked: Cleanliness, amenities
Had a huge children’s baseball team staying at the hotel during my stay. Woken up early every day to teachers shouting at them. And then running around everywhere. Swimming pool was filthy. All sun beds round the pool were broken.
Stayed 3 nights in Oct 2023
Response from Camila K on Oct 20, 2023
Hello Daniel ,Thank you very much for your review of your recent stay at our hotel. Your opinion is very valuable to us as we strive to improve each and every stay. and our goal every day is to give each client a relaxing vacation. We are very sorry that it was a little inconvenient for you. And regarding the sun beds you are absolutely right, we will be renovating all of them.

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
the pool was nice, the breakfast was great value add parking was tight, roosters were annoying in the morning
Stayed 8 nights in Sep 2023
Response from Stephanie Mackintosh on Oct 6, 2023
Thank you for staying at Coconut Inn

10/10 Excellent

Armando

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Stephanie Mackintosh on Oct 6, 2023
Thank you for staying at Coconut Inn

10/10 Excellent

Tricia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Complimentary breakfast every morning
Stayed 3 nights in Sep 2023
Response from Stephanie Mackintosh on Oct 6, 2023
Thank you for staying at Coconut Inn

8/10 Good

Jack

Liked: Cleanliness
Very nice older facility, very clean. Nice staff. Nice breakfast. Nice pool. Very affordable. Have the appropriate expectations and I'm sure you will enjoy your visit.
Stayed 5 nights in Sep 2023
Response from Stephanie Mackintosh on Sep 12, 2023
Thank you for for taking the time to leave a review we appreciate it

8/10 Good

Sharon

Liked: Cleanliness
This property was good because it was away from the larger more crowded facilities. However, it was smaller with limited parking. Also, the water pressure in the shower was very low.
Response from Stephanie on Aug 9, 2023
Thank you for taking your time to leave a review.

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Couldn't get any sleep. Roosters kept me up all night every night.
Stayed 4 nights in Aug 2023
Response from Stephanie on Aug 9, 2023
Thank you for taking your time to leave a review.

10/10 Excellent

Nathiely

Liked: Cleanliness, property conditions & facilities
Friendly staff.
Stayed 1 night in Aug 2023
Response from Stephanie on Aug 9, 2023
Thank you for taking your time to leave a review.

8/10 Good

Michelle Sing

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hospitality was good but there is room for improvement room need upgrade, pool area need to clean more often they was a dead bird for days smelling on the pool deck. Need more variety of food on the breakfast menu every morning they serve the same thing also will be nice if they have a mini bar on the premises.
Stayed 5 nights in Jun 2023
Response from Stephanie Mackintosh on Jul 8, 2023
Thank you for taking your time to rate us, we are sorry to hear of your experience, we will do our best to accommodate all of our Guests

10/10 Excellent

Khushboo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was amazing, rooms were very clean even though we booked it last minute.
Stayed 2 nights in Jun 2023
Response from Stephanie Mackintosh on Jul 3, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

6/10 Okay

MARIYA

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
clean, welcoming, friendly stuff, nice breakfast and quiet. rooms need upgrade.
Stayed 10 nights in Apr 2023
Response from Stephanie on May 25, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Charmaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Coconut Inn was a pleasant place to stay. The Executive Room booked was ok for our stay. I felt the room needed more lighting options, more pillows (there were only 2) and darker curtains to block out the light. The added kitchen amenities - fridge, freezer, microwave, toaster, coffee brewer, mini burner, etc, were welcome additions to the room. As mentioned, no ice machine but the freezer did a good job with the provided ice cube trays. The breakfast options offered, didn't change frequently but were adequate to start the day. The property was clean. Be careful when walking after dark from the property, take a torch with you, there is no pavement only the main road and no street lighting. There were some great dining options within walking distance of the hotel, highly recommend 'Ling's' - Chinese, good value for money; 'Papiamento' - Aruban, pricey but delicious. The staff at Coconut Inn were very helpful, quickly sorted out any issues, and were welcoming and friendly. Special thanks to Stephanie and Omar.
Stayed 7 nights in May 2023
Response from Camila K on May 22, 2023
Hello Thank you for your feedback, we appreciate your comments and will do our utmost to make the stays wonderful.

10/10 Excellent

Nathaniel

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and good energy
Stayed 8 nights in May 2023
Response from Stephanie Mackintosh on May 12, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.