For a Holiday Inn, this resort was clean and beautiful. The rooms were clean and actually nice. They put us on the side where there bar is loud and open all night. Even with the slider closed, it felt like I was at the Mamba club. Not what you want for vacation. When checking in, they did not have our 4th person listed and they were ready to charge me another whole all inclusive fee saying it was Expedia’s fault and it didn’t go through to them correctly. I had to bring up the Expedia reservation that was clearly correct. They fixed it but they were completely rude the entire time making me feel awful. I knew 3 other couples there that had bed mix ups and other mix ups and again they were so rude. What happen to the customer is always right and even if they aren’t, you fix it with a smile. Most the staff there was rude and not happy. I had one women cleaning the bathroom and told me I didn’t flush the toilet, I had tried to flush it 4 times and she heard me but was still completely put off and wouldn’t acknowledge me. I was looking at t- shirts at the shop near the pool and I unfolded a shirt to look at the size and the woman working there was so put our that I didn’t fold it correctly and was rude.